Avaya SMON Manager User Guide

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Avaya SMON

Manager User

Guide

May 2004

Avaya SMON Manager User Guide

The products, specifications, and other technical information regarding the products contained in this document are subject to change without notice. All information in this document is believed to be accurate and reliable, but is presented without warranty of any kind, express or implied, and users must take full responsibility for their application of any products specified in this document. Avaya disclaims responsibility for errors which may appear in this document, and it reserves the right, in its sole discretion and without notice, to make substitutions and modifications in the products and practices described in this document.

Avaya™ and SMON™ are registered trademarks and trademarks of Avaya Inc.

© 2004 Avaya Inc. All rights reserved. All trademarks identified by the ® or TM are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.

Release 4.002

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vi

The Purpose of This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

Who Should Use This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

Organization of This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

Chapter 1 — Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

What is RMON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

What is SMON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Switch Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Enterprise Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

SMON Management Applications . . . . . . . . . . . . . . . . . . . . . . . .3

Overview of SMON Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

SMON Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Top-Down Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Top-Down Monitoring for the MAC Layer . . . . . . . . . . . . . .6

Top-Down Monitoring for the Upper Layers . . . . . . . . . . . .7

SMON Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Avaya SMON Manager Tools . . . . . . . . . . . . . . . . . . . . . . . . . .10

Enterprise Switch Statistics . . . . . . . . . . . . . . . . . . . . . . . . .10

Enterprise Port Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Enterprise Voice Port Statistics . . . . . . . . . . . . . . . . . . . . . .11

Enterprise History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Enterprise Switch History . . . . . . . . . . . . . . . . . . . . . . . . . .12

Port History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Device SMON Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Chapter 2 — Introduction to Avaya SMON Manager . . . . . . . . . . . . 15

Starting Avaya SMON Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

The Online SMON User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . .15

SMON Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Online SMON Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Dialog Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Working with SMON Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Configuring Display Options . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Polling Interval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Display Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Items Per Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

TopN Number of Elements . . . . . . . . . . . . . . . . . . . . . . . . .20

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Table of Contents

Configuring Report Options . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Using Dialog Box Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Generating Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Report Now . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Auto Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Managing Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Chapter 3 — Switch Statistics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Accessing Switch Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Using Switch Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Understanding the Switch Statistics Window . . . . . . . . . . . . . .27

Selecting Switches to Poll . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Filtering the Switch Statistics Display . . . . . . . . . . . . . . . . . . . .31

Switch Statistics Counters . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Sorting the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Searching for Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Chapter 4 — Port Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Accessing Port Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Using Port Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Understanding the Port Statistics Window . . . . . . . . . . . . . . . .35

Selecting Ports and LAGs to Poll . . . . . . . . . . . . . . . . . . . . . . . .37

Filtering the Port Statistics Display . . . . . . . . . . . . . . . . . . . . . .39

VLAN Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

TopN Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Port Statistics Counters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Sorting the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Searching for Ports and LAGs . . . . . . . . . . . . . . . . . . . . . . . . . .44

Chapter 5 — Voice Port Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Accessing Voice Port Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Using Voice Port Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Understanding the Voice Port Statistics Window . . . . . . . . . . .47

Selecting IP Telephones to Poll . . . . . . . . . . . . . . . . . . . . . . . . .49

Filtering the Voice Port Statistics Display . . . . . . . . . . . . . . . . .51

Voice Port Statistics Counters . . . . . . . . . . . . . . . . . . . . . . . . . .52

Sorting the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Searching for IP Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Chapter 6 — Introduction to SMON History . . . . . . . . . . . . . . . . . . . 55

Accessing SMON History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

The SMON History User Interface . . . . . . . . . . . . . . . . . . . . . . . . . .55

SMON Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

SMON History Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Info Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Managing Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

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History Text Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Chapter 7 — Using SMON History . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Using Enterprise History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Understanding the Enterprise History Window . . . . . . . . . . . .60

Collection Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Activating/Deactivating History Collections . . . . . . . . . . . . . . .63

Activating Auto Save . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Viewing the Collection Log . . . . . . . . . . . . . . . . . . . . . . . . .65

Refreshing the Device List . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Saving the Enterprise History Window . . . . . . . . . . . . . . . . . . .67

Using Switch History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Opening a Switch History Window . . . . . . . . . . . . . . . . . . . . . .68

Understanding the Switch History Window . . . . . . . . . . . . . . .69

Saving a Switch History Report . . . . . . . . . . . . . . . . . . . . . . . . .71

Using Port History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Opening the Port History Chart . . . . . . . . . . . . . . . . . . . . . . . . .72

Understanding the Port History Chart . . . . . . . . . . . . . . . . . . . .73

Modifying the Port History Display . . . . . . . . . . . . . . . . . . . . . .74

Appendix A — Avaya SMON Manager Menus . . . . . . . . . . . . . . . . . 75

Online SMON Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

File Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Edit Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

View Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

Window Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

Help Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

SMON History Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

File Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Edit Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

View Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Actions Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Window Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Help Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Appendix B — Setting Up the SMON License . . . . . . . . . . . . . . . . . . 80

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Avaya SMON Manager User Guide v

Preface

Welcome to Avaya SMON Manager. This chapter provides an introduction to the structure and assumptions of the guide. It includes the following sections:

• The Purpose of This Guide

purpose of this guide.

• Who Should Use This Guide

audience of this guide.

• Organization of This Guide - A brief description of the subjects

covered in each chapter of this guide.

The Purpose of This Guide

This guide contains the information needed to operate Avaya SMON Manager efficiently and effectively.

Who Should Use This Guide

This guide is intended for use by network managers familiar with network management and its fundamental concepts. It is assumed that the user has the basic responsibility for monitoring Avaya’s intelligent switching devices and the network traffic.

- A description of the intended

Organization of This Guide

This guide is structured to reflect the following conceptual divisions:

• Introduction - An introduction to Avaya SMON Manager

including the following chapters:

— Preface - This chapter describes the guide’s purpose, intended

audience, and organization.

Avaya SMON Manager User Guide vi

— Overview - This chapter provides an overview of the RMON

standard and Avaya Inc.’s SMON concepts, a graphical example of SMON’s position in a network, a description of the Avaya Inc. switch architecture and monitoring concepts, and an introduction to the SMON tools.

• Online SMON - Instructions on how to use Online SMON

Manager applications.

— Introduction to Avaya SMON Manager - This chapter

describes how to launch Avaya SMON Manager and the SMON tools. It also describes the Online SMON user interface.

— Enterprise Switch Statistics - This chapter describes the

Enterprise Switch Statistics tool in detail, including sample screens and filtering options.

— Enterprise Port Statistics - This chapter describes the

Enterprise Port Statistics tool in detail, including sample screens and filtering options.

Preface

— Enterprise Voice Port Statistics - This chapter describes the

Enterprise Voice Port Statistics tool in detail, including sample screens and filtering options.

• SMON History - Instructions on how to use SMON History.

— Introduction to SMON History - This chapter explains

how to open SMON History and provides a detailed description of the SMON History user interface.

— Using SMON History - This chapter describes the SMON

History tools in detail.

The following Appendices are included at the end of this guide:

• Appendix A - The full menu structure in Avaya SMON

Manager.

• Appendix B - How to set up the Avaya SMON Manager license.

Avaya SMON Manager User Guide vii

Overview

This chapter describes Avaya SMON Manager, Avaya Inc.’s switched network monitoring system, and includes the following sections:

• What is RMON

• What is SMON

• Overview of SMON Concepts

• SMON Tools

What is RMON

RMON is the internationally recognized and approved standard for detailed analysis of shared Ethernet and Token Ring media. It ensures consistency in the monitoring and display of statistics between different vendors.

RMON’s advanced remote networking capabilities provide the tools needed to monitor and analyze the behavior of segments on a network. In conjunction with an RMON agent, RMON gathers details and logical information about network status, performance, and users running applications on the network.

- A brief description of the RMON standard.

- A general description of SMON switch

monitoring technology.

- An introduction to SMON

concepts.

- An introduction to different types of SMON tools.

An RMON agent is a probe that collects information about segments, hosts, and traffic, and sends it to a management station.

The network administrator uses software tools to view the information collected by the RMON agent on the management station.

RMON has two levels:

• RMON I analyzes the MAC layer (Layer 2 in the OSI seven-layer model).

• RMON II analyzes the upper layers (Layers 3 and above).

Avaya SMON Manager User Guide 1

RMON is an industry standard that Avaya Inc. and other companies have adopted in their network management applications. Avaya has taken the RMON standard and extended it to the switching environment.

What is SMON

SMON is an extension of the RMON standard. SMON adds to the monitoring capabilities of RMON in the following ways:

• It provides additional tools and features for monitoring in the

• It provides a global view of traffic flow in a network with multiple

SMON extends both RMON I for the MAC layer, and RMON II for the network layer and above. SMON monitoring collects and displays data in real-time.

Overview

switch environment.

switches.

Using SMON monitoring, you can get:

• A global view of traffic for all switches on the network.

• An overall view of traffic passing through a specific switch.

• Detailed data about the hosts transmitting packets or cells through a switch.

• An analysis of traffic passing through each port connected to a switch.

• A view of traffic between various hosts connected to a switch.

Figure 1-1. SMON Monitoring

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Chapter 1

Switch Monitoring

Effective switch management requires a comprehensive monitoring mechanism. RMON monitoring is not sufficient for switches. RMON probes can only be used to monitor and analyze a single segment. When you deploy a switch in the network, there are additional components in the network that can not be monitored using RMON, such as switch ports, VLAN, and statistics for all ports.

SMON meets this challenge by extending RMON to the switched network. The SMON extensions of RMON allow the network administrator to analyze the switched network and all of its components.

Enterprise Monitoring

Switches are often used in networks with a complex topology. Switches are typically deployed at the center of an enterprise network between clients and servers, or in backbones to provide high bandwidth and secure connectivity.

Avaya SMON Manager uses a client/server architecture for enterprise monitoring.

SMON extends RMON to provide global monitoring for complex networks. Avaya SMON Manager tools provide a network-wide view of all switched devices in the network. They enable you to monitor the entire network in a single window.

SMON Management Applications

The management applications provided by the SMON extension of RMON include SMON I tools on the MAC layer, and AnyLayer SMON tools on the network layer and above.

The SMON I tools extend RMON I to provide switch monitoring and global network monitoring on the MAC layer. These tools include:

• Enterprise Switch Statistics

• Enterprise Port Statistics

• Enterprise History

• Switch Statistics

• Switch-wide Quality of Service (QoS) indication (provided as part of Switch Statistics)

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Overview

•VLAN Statistics

• Port Statistics

• Extended Port Statistics

• Ethernet Segment Statistics

• Host Statistics

• Host Matrix Statistics

• Port History

The AnyLayer SMON tools extend RMON II to provide switch monitoring on the network layer and above. These tools include:

• Protocol Directory

• Protocol Distribution

• Network Layer Host Statistics over IP

• Network Layer Subnet Statistics over IP

Overview of SMON Concepts

The SMON applications include Avaya SMON Manager and Avaya Device SMON applications for Avaya Campus devices. These applications comprise an RMON-compliant network management suite that implements the SMON extensions to RMON. Avaya SMON Manager and Avaya Device SMON applications work with the other components of Avaya Network Management to provide a full spectrum of in-depth monitoring of switch traffic and network performance.

Avaya SMON Manager and Avaya Device SMON applications consist of a software console application on a workstation and remote monitoring probes in network devices that support SMON.

The console applications communicate constantly with the SMON devices on your network. The console uses the SNMP protocol to gather information from the devices. Avaya SMON Manager and Avaya Device SMON applications provide you with a suite of powerful graphic display tools to view this information.

Avaya’s SMON tools give you detailed analysis of the traffic flow on your switched network, from a global view down to a specific host, and from total MAC layer traffic down to a specific application protocol - all in real-time.

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Chapter 1

SMON Devices

Avaya’s SMON tools provide monitoring capabilities for network devices that support the SMON extensions of the RMON standard.

For Avaya M770, Avaya P130, Avaya C360, Avaya W310, and Avaya P330 Devices, SMON monitoring capabilities can be activated by purchasing an SMON license from Avaya Inc.

Avaya M770 M-MLS Devices and Avaya P333R Devices also support the AnyLayer SMON extensions of RMON II.

The following table shows the SMON monitoring components supported by the various network devices.

Table 1-1. SMON Monitoring Support by SMON Devices

Avaya P330 Devices

Avaya M770 Device DomainX

Avaya P460, P580, P882, W310, C360 and P130 Devices

Enterprise Switch Statistics √√√ Enterprise Port Statistics √√√

Enterprise Voice Port

√

Statistics Enterprise Port History √√ Switch Statistics √√√ Switch-wide QoS Indication √

VLAN Statistics √√√ Port Statistics √

√√

Ethernet Segment Statistics √√ Host Statistics √ Host Matrix Statistics √

Port History √√√ Protocol Directory √ Protocol Distribution √

Network Layer Host

√

Statistics (IP)

Network Layer Subnet

√

Statistics (IP)

As part of Switch Statistics application.

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Extended Port Statistics are also supported.

Supported when using the Avaya M770 M-MLS.

Supported when using a Avaya P333R module.

Top-Down Monitoring

Avaya’s SMON applications provide multi-tiered monitoring capabilities, both for the MAC layer (SMON I) and for upper layers (AnyLayer SMON). Multi-tiered monitoring enables you to use powerful top-down network monitoring techniques.

Top-down monitoring begins when you notice particular traffic flow patterns in a global view of your network. You then progessively focus in until you find the specific source or sources of the traffic. Using this method, the amount of information you need to assess is kept to a minimum. Top-down monitoring is robust enough to keep you in control of even the most complex and sophisticated networks.

Overview

Top-D ow n Monitoring for the MAC Layer

The top tier for Avaya SMON monitoring at the MAC layer (SMON I) is Enterprise Switch Statistics. The Enterprise Switch Statistics tool shows summary traffic statistics for all switches in your network.

The next two tiers provide a general look at the traffic passing through a specific switch. In this way, you can view at a glance whether the switch is functioning efficiently and effectively. These tiers provide answers to questions such as:

• Is there more traffic than usual passing through this switch?

• Are there more error packets than usual?

• How much traffic is passing through the VLANs?

• Do the VLANs have equal loads?

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Chapter 1

The lower monitoring tiers provide more focused views of the traffic on the device. They allow you to zero in on a specific host or port on a switch. You can then pinpoint the exact source of the traffic discovered in the upper tiers.

Figure 1-2. Top-Down Monitoring for the MAC Layer

Top-D ow n Monitoring for the Upper Layers

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Avaya’s SMON applications provide a series of AnyLayer SMON tools for implementing top-down monitoring techniques at the network layer and above. Top-down monitoring on upper layers allows you to view aspects of your network that extend beyond the router, or that apply to a specific application protocol.

The upper tier of SMON top-down monitoring for upper layers is Protocol Distribution. The Protocol Distribution tool gives a general view of traffic through a switch, organized by protocol. Some of the types of questions Protocol Distribution may provide answers to are:

• What proportion of the traffic consists of IP maintenance protocols, such as ARP, RIP, or SAP?

Overview

• Is there an unusual amount of traffic for a specific type of application protocol, such as e-mail, name service, or HTTP?

• Is there an unusual amount of ICMP traffic that may be caused by flood pinging?

The lower tiers then allow you to locate the IP subnet or specific IP host that is the source of the traffic discovered using Protocol Distribution.

Figure 1-3. Top-Down Monitoring for Upper Layers

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Chapter 1

SMON Tools

The SMON tools are divided into the following:

• Avaya SMON Manager Tools monitoring capabilities for multiple SMON devices on a network.

• Device SMON Tools

- These tools monitor specific devices.

Figure 1-4. SMON Tools

- These tools provide global

9 Avaya SMON Manager User Guide

Avaya SMON Manager Tools

Avaya SMON Manager tools provide global monitoring capabilities for multiple SMON devices on a network. There are two types of SMON Manager tools:

• Online SMON Tools - Tools providing network-wide switch and port monitoring information in real-time. These tools include:

— Enterprise Switch Statistics

— Enterprise Port Statistics

— Enterprise Voice Port Statistics

• SMON History Tools - Tools providing views and reports of monitoring information gathered over time. These tools include:

— Enterprise History

— Enterprise Switch History

Overview

Enterprise Switch Statistics

— Port History

— Enterprise Voice Port Statistics

In addition, the Port History tool can be accessed from Enterprise History. These tools enable the network administrator to monitor and control history activities of all switches from two central control screens.

The Enterprise Switch Statistics tool enables the network administrator to monitor network statistics of all switches on the network level, in a network which supports SMON.

As more and more switches are implemented in networks, it becomes increasingly important to be able to get a quick view of all the switches. The Enterprise Switch Statistics application gives you a bird’s-eye view of the switched network, allowing you to see at a glance which switches are functioning properly and which require attention.

All devices on the network which have been discovered by the management umbrella and possess an SMON probe are displayed in a bar.

Enterprise Switch Statistics displays a concise analysis of the traffic traversing the switch. Data is displayed as a bar graph, for an understanding of the exact levels of traffic traversing the switches.

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Chapter 1

The basic counters (displayed in the bar charts) provide a view of the key counters for each switch. Placing the cursor over each bar displays an Info Box, containing the Type, IP address, and MAC address of the associated device. This allows you to easily track switches.

The Enterprise Switch Statistics view forms the top layer of the MAC level top-down monitoring concept. It allows you to view the level of a specific user to isolate network problems quickly and accurately.

The relevant Device SMON application for each specific device can be opened from within Enterprise Switch Statistics.

Enterprise Port Statistics

Enterprise Voice Port Statistics

Enterprise Port Statistics is an integral part of Avaya SMON Manager. It allows you to see the data passing through selected ports on switches.

For each port, Avaya SMON Manager summarizes the traffic, such as good and error unicasts into the switch, and packets from the switch.

If you notice that a particular port displays a disproportionate number of errors, this may indicate that a specific device connected to the port is responsible. If the attached port supports a Gigabit Ethernet connection, only a few hosts will be attached to this port. This makes it easy to locate the responsible host.

Enterprise Voice Port Statistics allows you to see the information on the data passing through Avaya IP telephones.

For each Avaya IP telephone, Avaya SMON Manager summarizes the traffic, such as good and error unicasts into the switch, and packets from the IP telephone.

If you notice that a particular IP telephone displays a disproportionate number of errors, this may indicate that the specific IP telephone connected to the port may be faulty. In addition, very high traffic statistics for an IP telephone may indicate heavy usage.

Enterprise History

11 Avaya SMON Manager User Guide

Using the Enterprise History tool, you can easily activate the history mechanism, and upload data from the Avaya M770, Avaya P130, Avaya P330, Avaya C360, Avaya G350, Avaya W310, Avaya C460, Avaya P580, and Avaya P882 Device probes.

In addition, you can perform an automatic, periodic upload of data stored in the probes during the collection period and store this data for later analysis.

Overview

For the Enterprise History application, the agent stores up to 360 separate data samples at equal time intervals that can later be retrieved from the SMON console. This is called History data, and provides an alternative method for analyzing the data in a switched network. The agent collects port history counters for all the ports in a device.

The Enterprise History application is a control center for managing the collection of History data on all agents in the network. Its main tasks are:

• Showing the status of Port History on each agent.

• Enabling the uploading of History data stored on each of the agents.

• Activating Port History on the console to display the History data stored on an agent.

The main advantages of using History data are:

• Quality information about network performance are received. After analyzing the performance, you can plan accordingly for expected times when ports on the network are reaching their full capacity.

Enterprise Switch History

• Data is collected on all switch ports at the same time.

• Statistics can be imported into an external application, such as a database or spreadsheet, for more detailed analysis.

• Data can be graphically displayed to view history behavior.

The Enterprise History application can save History data from the agents in the network manually or automatically. Manual upload means that you must select an agent and then activate the upload. Automatic upload means that the Enterprise History application saves the data according to a predefined interval for selected agents.

Enterprise Switch History provides the option to use two collections at the same time, a long term collection and a short term collection. The short term collection consists of data collected at brief intervals. This provides a complete breakdown of network performance over a few hours or days. The long term collection consists of data collected at longer intervals over a period of a few days or weeks. This method provides a long term view of the network.

A collection period is divided into a maximum number of separate samples. You can upload the data at any time during the collection period, even before it is completed. By analyzing this data using Port History, you can view the times and locations of the peak activity periods on the network.

Avaya SMON Manager User Guide 12

Chapter 1

The key parameters for collections are:

• Collection Duration - The interval for each collection. This defines how long the agent collects and stores the History data. For example, a collection duration of 2 weeks, results in the agent collecting and storing data for 2 weeks. The longer the collection, the longer the interval between when the agent collects data.

• Status - This defines whether a collection is active (the agent collects data) or inactive (the agent does not collect data). When setting an automatic upload of data for a Collection, the management station only uploads data for active Collections.

Port History Using the Port History tool, you can access detailed history information

collected by an SMON probe. This application is launched from the Enterprise Switch History application.

The benefits of Port History include:

• Quality information reports about the performance of specific ports.

• The ability to work on all switch ports at the same time.

• The ability to plan for expected times when ports on the network are reaching their full capacity after analyzing the performance.

• The ability to view the effect of a change of configuration on the performance of the network. You can also view the exact details of the change itself in terms of which modules were inserted or removed.

• The ability to discover the time a reported problem occurred and on which port.

• The ability to view the ports and times where the traffic is at its highest or lowest.

• The ability to import the statistics into an external application, such as a database or spreadsheet, for more detailed analysis.

• The ability to view individual port history statistics in graph form.

13 Avaya SMON Manager User Guide

Device SMON Tools

Device SMON tools monitor specific devices and provide statistics on the traffic passing through a device’s switch fabric, a VLAN, port, and host. In addition, Device SMON can provide information about host pairs talking to each other.

For information on Device SMON tools, refer to the appropriate Avaya Device SMON User Guide.

Overview

Avaya SMON Manager User Guide 14

Introduction to Avaya SMON Manager

This chapter provides an introduction to Avaya SMON Manager, and contains the following sections:

• Starting Avaya SMON Manager Avaya SMON Manager.

• The Online SMON User Interface the Online SMON user interface.

• Working with SMON Tools SMON more effectively.

- Techniques for using Online

Starting Avaya SMON Manager

To start Avaya SMON Manager from Avaya Network Management Console, select opens with the Online SMON window.

To start Avaya SMON Manager from HP-OV NNM (UNIX or NT-OV), select

Tools > Avaya > Avaya SMON Manager. Avaya SMON Manager

opens with the Online SMON window.

Tools > Avaya SMON Manager. Avaya SMON Manager

The Online SMON User Interface

- Instructions on starting

- A detailed description of

The user interface consists of the following elements:

• SMON Tabs Online SMON and SMON History.

• Menu Bar - Menus for accessing Online SMON functions. For information on the full menu structure in Online SMON, refer to

Online SMON Menus” on page 75.

“

• Online SMON Toolbar important functions in Online SMON.

• Desktop are displayed.

Avaya SMON Manager User Guide 15

- Tabs providing a method for switching between

- Buttons providing shortcuts to

- A resizeable window where Online SMON windows

Introduction to Avaya SMON Manager

• Dialog Area - A resizeable window where all dialog boxes appear.

The figure below shows the user interface, with its various parts labeled.

Figure 2-1. Online SMON User Interface

SMON

Tabs

Menu Bar

Toolbar

SMON Tabs

The SMON tabs provide a method for switching between the Online SMON window and the SMON History window. To view a window, click the appropriate SMON tab. The relevant window appears.

Online SMON Toolbar

The Toolbar provides shortcuts to the main Online SMON functions and tools. The following table describes the buttons on the toolbar and lists the equivalent menu options.

Dialog

Area

Desktop

Table 2-1. Online SMON Toolbar Buttons

Button Description Menu

Activates the Switch Statistics tool.

Activates the Port Statistics tool.

Activates the Voice Port Statistics tool.

File > New > Switch Statistics

File > New > Port Statistics

File > New > Voice Port Statistics

Opens the Configuration dialog box. Edit > Configuration

Avaya SMON Manager User Guide 16

Chapter 2

Table 2-1. Online SMON Toolbar Buttons (Continued)

Button Description Menu

Produces a report file for importing to a spreadsheet or word processor.

Temporarily stops and then restarts collection of SMON data. When the collection of SMON data is paused, the background of the chart appears white.

Searches for a specific item.

Opens the Customize View dialog box.

Opens context sensitive on-line help.

If a tool is not active, clicking the corresponding Online SMON toolbar button launches the tool. If a tool is already active, clicking the corresponding Online SMON toolbar button brings the tool to the foreground. For more information about the individual tools, refer to

“

Avaya SMON Manager Tools” on page 10.

File > Report Now

View > Pause

Edit > Find

View > Customize

Help > Help On

Dialog Area

Desktop

The area on the right side of the user interface is where all dialog boxes appear. This area can be resized by dragging the vertical splitter bar with the mouse. When a dialog box opens it replaces the current dialog box in the Dialog Area.

The left side of the application window is the Desktop. This area can be resized by dragging the vertical splitter bar with the mouse. Online SMON windows can be resized and minimized. Minimized windows are shown at the bottom of the Desktop.

17 Avaya SMON Manager User Guide

Working with SMON Tools

The following sections describe features that can help you use Online SMON tools more effectively. The topics include:

• Configuring Display Options - Instructions on how to configure general Online SMON options.

• Configuring Report Options - Instructions on how to configure display options in the Switch, Port, and Voice Port Statistics applications.

Introduction to Avaya SMON Manager

• Using Dialog Box Options box options.

• Generating Reports

• Managing Windows Online SMON windows.

- Instructions on how to generate reports.

- Instructions on how to manage

- Instructions on using the dialog

Avaya SMON Manager User Guide 18

Chapter 2

Configuring Display Options

To configure display options for Enterprise Switch, Port, or Voice Port Statistics:

1. Activate the application for which you want to configure display options.

2. Click .

Select

The Customize View dialog box enables you to change the following options:

View > Customize. The Customize View dialog box opens.

Figure 2-2. Customize View Dialog Box

• Polling Interval

• Display Mode

• Items Per Screen

• TopN Number of Elements

Polling Interval

19 Avaya SMON Manager User Guide

The Polling Interval option allows you to configure the way in which information is collected. If you make the polling interval smaller, you receive more accurate data at the expense of using more network resources. The objective is to use the ideal polling interval that provides accurate data using minimum network resources.

Introduction to Avaya SMON Manager

To change the polling interval, select a polling interval from the Polling

Interval

The following polling intervals can be selected:

* Note: The new polling interval will take effect when the device is

pull-down listbox.

• 30 seconds

•1 minute

•5 minutes

• 15 minutes

• 30 minutes

• 60 minutes

next polled.

Display Mode

Items Per Screen

TopN Number of Elements

The Display Mode option allows you to select one of three display modes. Select a display mode using the option buttons.

The display mode options are:

•

Last Interval Rate - The statistics gathered since the last poll.

Cumulative - The accumulated statistics gathered since the start of

• the session.

Session Average Rate - The average of the statistics per polling

• interval since the start of the session.

The Items Per Screen enables you to configure the number of switches, ports, and LAGs visible in the Enterprise Switch or Port Statistics windows. To change the number of items visible on the screen, enter a number in the

* Note: The number of items per screen must be between 1 and 15.

The TopN Number of Elements option enables you to configure the number of switches, ports, and LAGs visible in the Enterprise Switch or Port Statistics windows, using TopN filtering. TopN filtering enables SMON to display only the items with the heaviest traffic. The TopN filter produces a report for the 1-15 (N) most active items on the network.

Items Per Screen field.

To configure the TopN number of elements, enter the number of items to display in the Enterprise Switch or Port Statistics window in the field.

Avaya SMON Manager User Guide 20

TopN

Chapter 2

Configuring Report Options

To configure report options for Enterprise Switch, Port, and Voice Port Statistics, select

File > Options. The Options dialog box opens.

Figure 2-3. Options Dialog Box

The Options dialog box enables you to select a default directory for saving reports and configure the report format.

To select a default directory for saving reports:

1. Click

2. Navigate to the directory in which you want to save reports.

3. Click

To select a report format, select one of the following options:

•

For more information on reports, refer to “

page 22.

Browse. A directory browser window opens.

Open. The path appears in the Reports Directory field.

Tab-separated - The report is formatted as a tab-delimited file.

CSV - The report is formatted as a comma-delimited file.

Using Dialog Box Options

Information entered in a dialog box is not saved until you click the Apply button.

Generating Reports” on

21 Avaya SMON Manager User Guide

Introduction to Avaya SMON Manager

To undo all changes made to the information in the dialog box, click

Revert. The information in the dialog box reverts to what it was when

the dialog box was first opened.

If you have already sent information to the device from the dialog box and you click

Revert, the information in the dialog box reverts to what it

was when it was last applied.

* Note: When clicking

Generating Reports

You can produce two types of reports with Enterprise SMON Manager:

• Report Now

• Auto Report

Generated reports are text files that can be imported into spreadsheets such as Excel and database programs such as Access. The reports can be generated in a tab delimited format or a comma separated format. When a report is generated, it is saved to the directory specified in the

Report Now To generate a report with the statistics from the last time the device was

polled:

1. Click .

Select

File > Report Now. The Report Now dialog box opens.

Figure 2-4. Report Now Dialog Box

2. To change the filename and directory in which to save the report:

a. Click

Browse. A file browser window opens.

b. Select a directory and filename for the report.

3. Click

23 Avaya SMON Manager User Guide

Report. The report is generated.

Introduction to Avaya SMON Manager

Auto Report To start generating an automatic report:

1. Select

File > Auto Report. The Auto Report dialog box opens.

Figure 2-5. Auto Report Dialog Box

2. To change the filename and directory in which to save the reports:

CAUTION

a. Click

Browse. A file browser window opens.

b. Select a directory and filename for the report.

3. Click

Start. The report is generated immediately. Data is added to

the report after each polling interval.

Auto Reports are automatically saved to the network management station (NMS). If Auto Reports are generated on many devices for a long period of time, and none of the files are deleted, the NMS’s hard disk may become full.

If this occurs, stop the applications that are generating automatic reports and delete the files that are not required.

To stop generating Auto Reports:

1. Select

2. Click

File > Auto Report. The Auto Report dialog box opens.

Stop.

1. Close Avaya SMON Manager. Auto Reports are no longer

generated.

Avaya SMON Manager User Guide 24

Chapter 2

Managing Windows

Online SMON enables you to manage open windows easily.

To cascade all open windows, select

To bring the next window in the list to the front, select

Window > Cascade.

Window > Next.

To bring the previous window in the list to the front, select

To close all windows, select

To bring a window in the list to the front, select where

Window > Close All.

Window > Window Name,

Window Name is the name of the window you want to view.

Window >

25 Avaya SMON Manager User Guide

Switch Statistics

Switch Statistics allows you to see the data passing through each switch in the network. For a detailed overview of Enterprise Switch Statistics, refer to “

Accessing Switch Statistics

To access the Switch Statistics window:

Enterprise Switch Statistics” on page 10.

1. Click .

Select application opens with the Switch Group Configuration dialog box open.

2. Select the switches you want SMON to poll. For instructions on selecting switches for polling, refer to “

on page 29. The Switch Statistics window displays the selected

switches and their traffic.

File > New > Switch Statistics. The Switch Statistics

Selecting Switches to Poll”

Figure 3-1. Switch Statistics Window

Avaya SMON Manager User Guide 26

Chapter 3

Using Switch Statistics

The Switch Statistics window allows you to see the data passing through each switch in the network. For an explanation of the Switch Statistics window, refer to “

page 27.

Using Switch Statistics you can:

• Select the switches you want SMON to monitor. For information on selecting switches to monitor, refer to “

Poll” on page 29.

• Select the switches you want SMON to display. For information on changing display options, refer to “

Statistics Display” on page 31.

• Select the counters you want SMON to display. For information on selecting counters, refer to “

page 31.

Understanding the Switch Statistics Window” on

Selecting Switches to

Filtering the Switch

Switch Statistics Counters” on

• Sort the display. For more information on sorting the display, refer to “

• Search for specific devices. For more information, refer to

Searching for Switches” on page 33.

“

Sorting the Display” on page 32.

Understanding the Switch Statistics Window

The Switch Statistics window is organized as follows:

• The X axis represents packets.

• The Y axis represents switches. Each row on the graph corresponding to a switch is labeled on the Y axis with the IP address of the switch or the user defined name for the switch.

• The following indicators can appear after the device name:

— [NS] - The device is not supported by SMON.

— [DP] - The device has a duplicated SMON license.

— [NR] - The device is currently not responding.

— [NL] - The device has no SMON license.

— [SG] - The device information includes segment traffic.

27 Avaya SMON Manager User Guide

Switch Statistics

— (*) - Extra information about the port is available in the port’s

Info Box.

— (**) - There are errors on the device. View the device’s Info

Box for more detailed information.

• The table below describes the items found in the Switch Statistics status bar.

Table 3-1. Switch Statistics Status Bar Items

Item Description

Last Polling

The IP address of the last device polled and the time when the device was last polled.

Pkts/Sec For Last Interval

Items count

The average bandwidth utilization for the device over the last polling interval.

Total number of devices being polled.

Switches in the Switch Statistics window can be labeled with the switch’s IP address (the default device name) or the user defined name for the switch. To toggle the display of user defined names for switches, select

View > Switch Default Naming. The display of user defined names for

switches is toggled.

For information on Switch Statistics counters, refer to “

Switch Statistics

Counters” on page 31.

For more information about modifying the display, and the available toolbar, status bar, and mouse movement options, refer to “

Configuring

Display Options” on page 19.

Avaya SMON Manager User Guide 28

Chapter 3

Selecting Switches to Poll

To reduce strain on the network, Avaya SMON Manager enables you to select the switches that are monitored. SMON only polls the switches you select. Select the switches you want SMON to monitor using the Switch Group Configuration dialog box.

In addition, using the Switch Group Configuration dialog box you can save groups of switches to be monitored.

To open the Switch Group Configuration dialog box:

Click .

Select

Edit > Configuration. The Switch Group Configuration

dialog box opens.

Figure 3-2. Switch Group Configuration Dialog Box

Known Network box shows the devices in the network. You can

The monitor the progress of the learning process in the progress bar, located below the

Known Network box.

To sort the switches displayed in the sorting method from the pull-down list above the

Known Network listbox, select a

Known Network listbox.

Sorting methods include:

• IP Address - The devices are sorted by IP address.

• Device Type - The devices are sorted by device type.

29 Avaya SMON Manager User Guide

Switch Statistics

• Groups - The devices are sorted by groups. Only devices in groups are listed. Moving a group to the

List of Selected, selects all

devices that are members of the group.

To ref r esh t he

Known Network list, click Refresh. The devices in the

network are relearned.

* Note: Clicking

Refresh also refreshes the list of device ports in the

Port Group Configuration dialog box and the list of IP telephones in the Voice Port Configuration dialog box.

To add switches to the

List of Selected:

Select switches from the

Double-click switches in the appear in the

To select all switches, click

Selected

List of Selected.

>>. All switches are added to the List of

To remove switches from the

Select the switches in the

Known Network and click >.

Known Network. The selected switches

List of Selected:

List of Selected and click <.

Double-click switches in the are removed from the

To remove all items from the removed from the

To save the switches in the

1. Click

Group. The Save Group dialog box opens.

List of Selected.

List of Selected as a group:

Figure 3-3. Save Group Dialog Box

2. Enter a name for the group.

3. Click

OK. The switch group is created.

List of Selected. The selected switches

List of Selected.

List of Selected, click <<. All switches are

Avaya SMON Manager User Guide 30

Chapter 3

Filtering the Switch Statistics Display

By default, information from all switches selected in the Switch Group Configuration dialog box is displayed in the Switch Statistics window. You can limit information being displayed to specific ports using TopN filtering. This makes it easier to concentrate on specific devices in the network.

TopN filtering enables SMON to display only the items with the heaviest traffic. The TopN filter produces a report for the 1-15 (N) most active items on the network.

SMON selects the TopN items by a rate base which you select from the pull-down listbox in the Switch Statistics window. SMON measures the rate base for all the items to find the TopN items and then displays these items and their statistics.

For information on defining the number of items to display using TopN filtering, refer to “

TopN Number of Elements” on page 20.

To activate the TopN filter, click at the bottom of the Enterprise Switch Statistics window. To deactivate the TopN filter, click at the bottom of the Enterprise Switch Statistics window.

To select a rate base, select a TopN criteria from the listbox at the bottom of the Enterprise Switch Statistics window.

Switch Statistics Counters

To select a set of statistics to display, click one of the option buttons on the lower right-hand corner of the window. The statistics sets are:

• Packets - Counters for selected packet types for each switch.

• Bandwidth - The rate at which traffic is entering and exiting each switch.

The counters relevant to the selected set of statistics appear under the graph. Check the counters you want displayed. Statistics for the checked counters are displayed as bar graphs.

TopN pull-down

31 Avaya SMON Manager User Guide

Switch Statistics

The following table lists the Switch Statistics counters in the Packets statistics set.

Table 3-2. Switch Statistics Counters - Packets

Counter Description

Uncsts In

The number of good unicast packets entering the switch.

Good Pkts In

The number of good packets entering the switch.

Bdcsts Pkts

The number of good broadcast packets entering the switch.

Mcsts Pkts

The number of good multicast packets entering the switch.

Errors In

The number of error packets filtered out by the switch.

Collisions

The number of collisions occurring on the switch.

The following table lists the Switch Statistics counter in the statistics set.

Table 3-3. Switch Statistics Counter - Bandwidth

Counter Description

Bandwidth

In BW

The rate at which traffic is entering the switch in Kbps.

Sorting the Display

You can sort the display by the device name or any of the counters available for the device.

To sort the display:

1. Click . The display is sorted by the selected criteria.

2. Select a sorting criterion from the

When sorting by Name, the bars appear in ascending order from bottom to top. When sorting by packets, the bars appear in descending order (most traffic at the bottom, least traffic at the top).

Avaya SMON Manager User Guide 32

Sort By pull-down listbox.

Chapter 3

Searching for Switches

The Find option allows you to locate a specific switch in the Switch Statistics window.

To search for a switch:

1. Click .

Select

Edit > Find. The Find Switch dialog box opens.

Figure 3-4. Find Switch Dialog Box

2. Enter the switch name or IP address in the

Find Switch field.

3. Click

Find. The found device is highlighted for easy identification.

* Note: If you enter only part of the name or IP address, SMON will

find the first time the value appears.

To remove the highlight from the application window, click in the Switch Statistics window. The highlight disappears.

* Note: The

Find button changes to Find Next until all instances of the

search information have been found.

33 Avaya SMON Manager User Guide

Port Statistics

Port Statistics allows you to see the data passing through each port and LAG in the network. For a detailed overview of Enterprise Port Statistics, refer to “

Accessing Port Statistics

To access the Port Statistics window:

Enterprise Port Statistics” on page 11.

Click .

Select opens with the Port Group Configuration dialog box open.

File > New > Port Statistics. The Port Statistics application

Figure 4-1. Port Statistics Window

Avaya SMON Manager User Guide 34

Chapter 4

Using Port Statistics

The Port Statistics window allows you to see the data passing through each port in the network. For an explanation of the Port Statistics window, refer to “

page 35.

Using Port Statistics you can:

• Select the ports and LAGs you want SMON to monitor. For information on selecting ports and LAGs to monitor, refer to

“

Selecting Ports and LAGs to Poll” on page 37.

• Select the ports and LAGs you want SMON to display. For information on changing display options, refer to “

Port Statistics Display” on page 39.

• Select the counters you want SMON to display. For information on selecting counters, refer to “

page 42.

Understanding the Port Statistics Window” on

Filtering the

Port Statistics Counters” on

• Sort the display. For more information on sorting the display, refer to “

• Search for specific ports and LAGs. For more information, refer to

Searching for Ports and LAGs” on page 44.

“

Sorting the Display” on page 43.

Understanding the Port Statistics Window

The Port Statistics window is organized as follows:

• The X axis represents packets or percentage of utilization.

• The Y axis represents ports and LAGs. Each row on the graph corresponding to a port or LAG is labeled on the Y axis with a port number, LAG number, or with the user defined name of a port.

• An asterisk (*) following the name of a port or LAG indicates that extra information about the port is available in the port’s Info Box.

35 Avaya SMON Manager User Guide

Port Statistics

• The table below describes the items found in the Port Statistics status bar.

Table 4-1. Port Statistics Status Bar Items

Item Description

Last Polling

The IP address of the last device polled and the time when the device was last polled.

Pkts/Sec For Last Interval

Items count

The average bandwidth use over the last polling interval.

Total number of ports being polled.

Ports in the Port Statistics window can be labeled with the port’s IP address and port number (the default device name) or the user defined name for the port. LAGs in the Port Statistics window can be labeled with the LAG’s IP address and LAG number (the default device name) or the user defined name for the LAG. To toggle the display of user defined names for ports and LAGs, select

View > Port Default Naming. The display

of user defined names for ports and LAGs is toggled.

* Note: For high-speed ports and LAGs with large polling intervals,

bandwidth and utilization counters may be inaccurate.

For information on Port Statistic counters, refer to “

Port Statistics

Counters” on page 42.

For more information about modifying the display, refer to “

Configuring

Display Options” on page 19.

Avaya SMON Manager User Guide 36

Chapter 4

Selecting Ports and LAGs to Poll

To reduce strain on the network, Avaya SMON Manager enables you to select the ports and LAGs that are monitored. SMON only polls the ports and LAGs you select. Select the ports and LAGs you want SMON to monitor using the Port Group Configuration dialog box.

To open the Port Group Configuration dialog box:

Click .

Select

Edit > Configuration. The Port Group Configuration dialog

box opens.

Figure 4-2. Port Group Configuration Dialog Box

Known Ports box shows the device ports in the network. You can

The monitor the progress of the learning process in the progress bar, located below the

Known Ports box.

To sort the ports displayed in the method from the pull-down list under the

Known Ports listbox, select a sorting

Known Ports listbox. Sorting

methods include:

• IP Address - The ports are sorted by IP address.

• Valuable Ports - Only valuable ports appear in the

Known Ports

listbox.

• Port Type - The ports are sorted by port type.

37 Avaya SMON Manager User Guide

Port Statistics

• VLAN - The ports are sorted and represented by VLAN. When using the VLAN sorting method a list of VLANs appears in the

Known Ports list. Moving a VLAN to the List of Selected, selects all

ports that are members of the VLAN.

• Groups - The ports are sorted by groups. Only ports in groups are listed. Moving a group to the

List of Selected, selects all ports that

are members of the group.

* Note: Selecting

Network, a device, module, port type, or VLAN,

selects all ports under the selected object.

To ref r esh t he

* Note: Clicking

Known Ports list, click Refresh.

Refresh also refreshes the list of switches in the

Switch Configuration dialog box and the list of IP telephones in the Voice Port Configuration dialog box.

To add ports and LAGs to the

List of Selected:

Select ports and LAGs from the

Double-click ports and LAGs in the and LAGs appear in the

To select all ports and LAGs, click

List of Selected.

>>. All ports and LAGs are added to the

To remove ports and LAGs from the

Known Ports and click >.

Known Ports. The selected ports

List of Selected:

Select the ports and LAGs in the

List of Selected and click <.

Double-click ports and LAGs in the ports and LAGs are removed from the

To remove all items from the are removed from the

Avaya SMON Manager User Guide 38

List of Selected.

List of Selected, click <<. All ports and LAGs

List of Selected. The selected

List of Selected.

Chapter 4

To save the ports and LAGs in the List of Selected as a group:

1. Click

Group. The Save Group dialog box opens.

Figure 4-3. Save Group Dialog Box

2. Enter a name for the group.

3. Click

OK. The port group is created.

Filtering the Port Statistics Display

By default, information from all ports and LAGs selected in the Port Group Configuration dialog box is displayed in the Port Statistics window. You can limit information being displayed to specific ports and LAGs using VLAN and TopN filters. In addition, you can sort the display. For information on sorting the display, refer to “

page 43.

Sorting the Display” on

39 Avaya SMON Manager User Guide

Port Statistics

VLAN Filtering

You can filter the ports and LAGs displayed in the Port Statistics window by VLAN. Only ports that are members of the selected VLANs are displayed in the Port Statistics window. This makes it easier to concentrate on specific VLANs in the network. To open the VLAN Filter dialog box, select

View > Define VLAN Filter. The VLAN Filter dialog box

opens.

Figure 4-4. VLAN Filter Dialog Box

To add VLANs to the

Selected VLANs list:

Select VLANs from the

Double-click VLANs in the appear in the

To select all VLANs, click

list.

VLANs

Selected VLANs list.

Add All. All VLANs are added to the Selected

To remove VLANs from the

Select VLANs in the

Double-click VLANs in the are removed from the

Known VLANs list and click Add.

Known VLANs list. The selected VLANs

Selected VLANs list:

Selected VLANs list and click Remove.

Selected VLANs list. The selected VLANs

Selected VLANs list.

Avaya SMON Manager User Guide 40

Chapter 4

To remove all items from the Selected VLANs list, click Remove All. All VLANs are removed from the

Selected VLANs list.

TopN Filtering

To apply the VLAN filter, click

Apply. The Port Statistics information is

filtered.

To toggle the VLAN filter, select

Actions > Activate VLAN Filter.

TopN filtering enables SMON to display only the items with the heaviest traffic. The TopN filter produces a report for the 1-15 (N) most active items on the network.

SMON selects the TopN items by a rate base which you select from the pull-down listbox in the Port Statistics window. SMON measures the rate base for all the items to find the TopN items and then displays these items and their statistics.

For information on defining the number of items to display using TopN filtering, refer to “

TopN Number of Elements” on page 20.

To activate the TopN filter, click at the bottom of the Enterprise Port Statistics window. To deactivate the TopN filter, click at the bottom of the Enterprise Port Statistics window.

To select a rate base, select a TopN criteria from the

TopN pull-down

listbox at the bottom of the Enterprise Port Statistics window.

41 Avaya SMON Manager User Guide

Port Statistics Counters

To select a set of statistics to display, click one of the option buttons on the lower right-hand corner of the window. The statistics sets are:

• Packets - Counters for selected packet types for each port.

• Bandwidth - The rate at which traffic is entering and exiting each port.

• Utilization - The utilized capacity of each port.

The counters relevant to the selected set of statistics appear under the graph. Check the counters you want displayed. Statistics for the checked counters are displayed as bar graphs.

Port Statistics

The following table lists the Port Statistics counters in the statistics set.

Table 4-2. Port Statistics Counters - Packets

Counter Description

Uncsts In

The number of good unicast packets entering the switch.

Bdcsts Pkts

The number of good broadcast packets entering the switch.

Mcsts Pkts

The number of good multicast packets entering the switch.

Errors In

The number of error packets filtered out by the switch.

Collisions

The number of collisions occurring on the port or LAG.

Good Pkts Out

The number of good packets leaving the switch.

Packets

Avaya SMON Manager User Guide 42

Chapter 4

The following table lists the Port Statistics counters in the Bandwidth statistics set.

Table 4-3. Port Statistics Counters - BandWidth

Counter Description

In BW

Out BW

The following table lists the Port Statistics counters in the statistics set.

Counter Description

Util

Sorting the Display

You can sort the display by the device name or any of the counters available for the device.

To sort the display:

The rate at which traffic is entering the port or LAG in Kbps.

The rate at which traffic is exiting the port or LAG in Kbps.

Utilization

Table 4-4. Port Statistics Counters - Utilization

The average percentage of the port’s capacity utilized in the last polling interval.

1. Click . The display is sorted by the selected criteria.

2. Select a sorting criterion from the

Sort By pull-down listbox.

When sorting by Name, the bars appear in ascending order from bottom to top. When sorting by packets, the bars appear in descending order (most traffic at the bottom, least traffic at the top).

43 Avaya SMON Manager User Guide

Searching for Ports and LAGs

The Find option allows you to locate a specific port in the Port Statistics window.

To search for a port or LAG:

1. Click .

Port Statistics

Select

Edit > Find. The Find Port dialog box opens.

Figure 4-5. Find Port Dialog Box

2. Do one of the following:

• To search for a port or LAG by name:

a. Click the

b. Enter the port name or part of the port name in the

Name

c. Click

Port/LAG Name option button.

Port/LAG

field.

Find. The found port or LAG is highlighted for easy

identification.

* Note: If you enter only part of the name, SMON will find the first

time the value appears.

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Chapter 4

• To search for a port or LAG by port number:

a. Click the

b. Enter the port number in the

c. Click

Port/LAG Number option button.

Port/LAG Number field.

Find. The found port or LAG is highlighted for easy

identification.

To remove the highlight from the application window, click in the Port Statistics window. The highlight disappears.

* Note: The

Find button changes to Find Next until all instances of the

search information have been found.

45 Avaya SMON Manager User Guide

Voice Port Statistics

Voice Port Statistics allows you to see the data passing through each Avaya IP telephone in the network. For a detailed overview of Enterprise Voice Port Statistics, refer to “

Accessing Voice Port Statistics

To access the Voice Port Statistics window:

Click .

Enterprise Voice Port Statistics” on page 11.

Select application opens with the Voice Port Group Configuration dialog box open.

File > New > Voice Port Statistics. The Voice Port Statistics

Figure 5-1. Voice Port Statistics Window

Avaya SMON Manager User Guide 46

Chapter 5

Using Voice Port Statistics

The Voice Port Statistics window allows you to see the data passing through each Avaya IP telephone in the network. For an explanation of the Voice Port Statistics window, refer to “

Statistics Window” on page 47.

Using Voice Port Statistics you can:

• Select the IP telephones you want SMON to monitor. For information on selecting IP telephones to monitor, refer to

“

Selecting IP Telephones to Poll” on page 49.

• Select the IP telephones you want SMON to display. For information on changing display options, refer to “

Voice Port Statistics Display” on page 51.

• Select the counters you want SMON to display. For information on selecting counters, refer to “

page 52.

Understanding the Voice Port

Filtering the

Voice Port Statistics Counters” on

• Sort the display. For more information on sorting the display, refer to “

• Search for specific IP telephones. For more information, refer to

Searching for IP Telephones” on page 54.

“

Sorting the Display” on page 53.

Understanding the Voice Port Statistics Window

The Voice Port Statistics window is organized as follows:

• The X axis represents packets or percentage of utilization.

• The Y axis represents IP telephones. Each row on the graph corresponding to an IP telephone is labeled on the Y axis with the IP address of the IP telephone.

• An exclamation point (!) following the name of an IP telephone indicates that it is a one-cable configuration. This means that a host is connected to the switch through the repeater mounted on the IP telephone. Traffic generated by the host is reported as part of the IP telephone’s traffic.

47 Avaya SMON Manager User Guide

Voice Port Statistics

• The table below describes the items found in the Voice Port Statistics status bar.

Table 5-1. Voice Port Statistics Status Bar Items

Item Description

Last Polling

The IP address of the last IP phone being polled and the time when the IP phone was last polled.

Pkts/Sec For Last Interval

Items count

Average bandwidth utilization over the last polling interval.

Total number of IP telephones being polled.

For more information on Voice Port Statistics counters, refer to “

Port Statistics Counters” on page 52.

For more information about modifying the display, refer to “

Configuring

Display Options” on page 19.

Voice

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Chapter 5

Selecting IP Telephones to Poll

To reduce strain on the network, Avaya SMON Manager enables you to select the IP telephones that are monitored. SMON only polls the IP telephones you select. Select the IP telephones you want SMON to monitor using the Voice Port Group Configuration dialog box.

To open the Voice Port Group Configuration dialog box:

Click .

Select

Actions > Configuration. The Voice Port Group

Configuration dialog box opens.

Figure 5-2. Voice Port Group Configuration Dialog Box

Known IP Phones box shows the IP telephones in the network. You

The can monitor the progress of the learning process in the progress bar, located below the

Known IP Phones box.

To sort the IP telephones displayed in the sorting method from the pull-down list under the

Known IP Phones listbox, select a

Known IP Phones listbox.

Sorting methods include:

• IP Address - The IP telephones are sorted by IP address.

• IP Phone Type - The IP telephones are sorted by IP telephone type.

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Voice Port Statistics

* Note: Selecting Network or IP telephone type, selects all

IP telephones under the selected object.

To ref r esh t he

* Note: Clicking

Known IP Phones list, click Refresh.

Refresh also refreshes the list of switches in the

Switch Configuration dialog box and the list of ports in the Port Configuration dialog box.

To add IP telephones to the

Select IP telephones from the

List of Selected:

Known Network and click >.

Double-click IP telephones in the telephones appear in the

To select all IP telephones , click

List of Selected.

>>. All IP telephones are added to the

Known Network. The selected IP

* Note: If the application cannot determine the port to which the

IP telephone is directly linked, the IP telephone cannot be moved to the

To remove IP telephones from the

List of Selected.

List of Selected:

Select the IP telephones in the

Double-click IP telephones in the telephones are removed from the

To remove all IP telephones from the telephones are removed from the

List of Selected.

List of Selected and click <.

List of Selected. The selected IP

List of Selected.

List of Selected, click <<. All IP

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Chapter 5

Filtering the Voice Port Statistics Display

By default, information from all IP telephones selected in the Voice Port Group Configuration dialog box is displayed in the Voice Port Statistics window. You can limit information being displayed to specific IP telephones using TopN filtering. This makes it easier to concentrate on specific devices in the network.

TopN filtering enables SMON to display only the items with the heaviest traffic. The TopN filter produces a report for the 1-15 (N) most active items on the network.

For information on defining the number of items to display using TopN filtering, refer to “

TopN Number of Elements” on page 20.

To activate the TopN filter, click at the bottom of the Enterprise Voice Port Statistics window. To deactivate the TopN filter, click at the bottom of the Enterprise Voice Port Statistics window.

To select a rate base, select a TopN criteria from the listbox at the bottom of the Enterprise Voice Port Statistics window.

TopN pull-down

51 Avaya SMON Manager User Guide

Voice Port Statistics Counters

To select a set of statistics to display, click one of the option buttons on the lower right-hand corner of the window. The statistics sets are:

• Packets - Counters for selected packet types for each IP telephone.

• Bandwidth - The rate at which traffic is entering and exiting each IP telephone.

• Utilization - The utilized capacity of each IP telephone.

The counters relevant to the selected set of statistics appear under the graph. Check the counters you want displayed. Statistics for the checked counters are displayed as bar graphs.

Voice Port Statistics

The following table lists the Voice Port Statistics counters in the statistics set.

Table 5-2. Voice Port Statistics Counters - Packets

Counter Description

Uncsts Pkts

The number of good unicast packets entering the IP telephone.

Bdcsts Pkts

The number of good broadcast packets entering the IP telephone.

Mcsts Pkts

The number of good multicast packets entering the IP telephone.

Errors In

The number of error packets filtered out by the IP telephone.

Collisions

The number of collisions occurring on the IP telephone.

Good Pkts Out

The number of good packets leaving the IP telephone.

Packets

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Chapter 5

The following table lists the Voice Port Statistics counters in the

Bandwidth statistics set.

Table 5-3. Voice Port Statistics Counters - BandWidth

Counter Description

In BW

Out BW

The following table lists the Voice Port Statistics counters in the statistics set.

Counter Description

Util

Sorting the Display

You can sort the display by the device name or any of the counters available for the IP telephone.

The rate at which traffic is entering the IP telephone in Kbps.

The rate at which traffic is exiting the IP telephone in Kbps.

Utilization

Table 5-4. Voice Port Statistics Counters - Utilization

The average percentage of the IP telephone’s capacity utilized during the last polling interval.

To sort the display:

1. Click . The display is sorted by the selected criteria.

2. Select a sorting criterion from the

Sort By pull-down listbox.

When sorting by Name, the bars appear in ascending order from bottom to top. When sorting by packets, the bars appear in descending order (most traffic at the bottom, least traffic at the top).

53 Avaya SMON Manager User Guide

Searching for IP Telephones

The Find option allows you to locate a specific IP telephone in the Voice Port Statistics window.

To search for a IP telephone:

1. Click .

Voice Port Statistics

Select

Edit > Find. The Find IP telephone dialog box opens.

Figure 5-3. Find IP Telephone Dialog Box

2. Enter the IP telephone’s IP address in the

IP Telephone Name field.

* Note: If you enter only part of the IP address, SMON will find the

first time the value appears.

3. Click

Find. The found IP telephone is highlighted for easy

identification.

To remove the highlight from the application window, click in the Voice Port Statistics window. The highlight disappears.

* Note: The

Find button changes to Find Next until all instances of the

search information have been found.

Avaya SMON Manager User Guide 54

Introduction to SMON History

This chapter provides an introduction to SMON History, and contains the following sections:

• Accessing SMON History History window.

• The SMON History User Interface the SMON History user interface.

• Managing Windows windows.

• History Text Report on SMON history.

- Instructions on accessing the SMON

- Instructions on managing SMON History

- Instructions on generating a text report

Accessing SMON History

To access SMON History, click the History tab in the Avaya SMON Manager window. SMON History opens.

The SMON History User Interface

The user interface consists of the following elements:

- A detailed description of

• SMON Tabs Online SMON and SMON History.

• Menu Bar - Menus for accessing SMON History functions. For information on the full menu structure in SMON History, refer to

SMON History Menus” on page 77.

“

• SMON History Toolbar important functions in SMON tools.

• Desktop are displayed.

• Info Box over which the cursor is placed.

Avaya SMON Manager User Guide 55

- Tabs providing a method for switching between

- Buttons providing shortcuts to

- A resizeable window where SMON History windows

- A pop-up box containing information about the item

Introduction to SMON History

The figure below shows the user interface, with its various parts labeled.

Figure 6-1. SMON History User Interface

SMON

Tabs

Menu Bar

Toolbar

Desktop

Info Box

SMON Tabs

The SMON tabs provide a method for switching between the Online SMON window and the SMON History window. To select a window to view, click the appropriate SMON tab. The relevant window appears.

SMON History Toolbar

The Toolbar provides shortcuts to the main SMON History functions and tools. The following table describes the buttons on the toolbar and lists the equivalent menu options.

Button Description Menu

Opens a saved collection.

Saves the SMON History table to a text file.

Uploads the selected collection to the management station.

Table 6-1. SMON History Toolbar Buttons

File > Open

File > Save As

View > Switch History

Opens a port chart window for the

View > Port Chart

selected port.

Refreshes the information in the

View > Refresh

History Table.

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Chapter 6

Table 6-1. SMON History Toolbar Buttons (Continued)

Button Description Menu

Desktop

Info Box

Activates the selected history collection for the selected devices.

Deactivates the selected history collection for the selected devices.

Opens context sensitive on-line help.

The application window is the Desktop. SMON History windows can be resized and minimized. Minimized windows are displayed at the bottom of the Desktop.

Info boxes provide information about a device, collection, or point on a Port Chart. When the cursor is placed over a device in the History Table, a port in a History Collection, or a point in a Port Chart for about 2 seconds, an Info Box opens.

Actions > Start Collection

Actions > Stop Collection

Help > Help On

Figure 6-2. Info Box

To close the Info Box, move the mouse.

When the cursor is placed over a device in the History Table, the Info Box provides the device’s name, location, IP address, and type.

When the cursor is placed over a statistic in a History Collection, the Info Box provides all the counters on the port for the selected interval.

57 Avaya SMON Manager User Guide

Introduction to SMON History

When the cursor is placed over a point in a Port Chart, the Info Box displays the counter, counter value, and time for the selected point.

To toggle the display of Info Boxes, select Info Boxes is toggled.

Managing Windows

When using SMON History to view collections, you may have a large number of open windows. SMON History enables you to manage open windows easily.

To cascade all open windows, select

To bring the next window in the list to the front, select

To bring the previous window in the list to the front, select

To close all windows other than the Enterprise History window, select

Window > Close All.

* Note: The Enterprise History window cannot be closed.

View > Info Box. The display of

Window > Cascade.

Window > Next.

Window >

To bring a window in the list to the front, select where

Window Name is the name of the window you want to view.

History Text Report

The History server saves a text report for every managed device after each Auto-Upload operation. The server creates a separate directory for each device (identified by IP address) and saves all reports generated for the device in this directory. Each day, a new subdirectory is generated in each device’s directory (identified by date), and the report for that day is saved there.

The extension of the text report is .csvhis.

To read a text report, open any standard text editor and open the file you wish to read.

Window > Window Name,

Avaya SMON Manager User Guide 58

Using SMON History

This chapter provides information on how to use SMON History to monitor the traffic on your network, and includes the following topics:

• Using Enterprise History in the Enterprise History window and instructions on how to use Enterprise History.

• Using Switch History window and instructions on how to use Switch History.

• Using Port History and instructions on modifying the display.

For a detailed overview of SMON Enterprise History, refer to “

History” on page 11.

- An explanation of the Port History Chart

- An explanation of the information

- An explanation of the Switch History

Enterprise

Avaya SMON Manager User Guide 59

Using Enterprise History

This section provides information about using Enterprise History, and includes the following topics:

• Understanding the Enterprise History Window

• Collection Parameters

• Activating/Deactivating History Collections

• Activating Auto Save

• Refreshing the Device List

• Saving the Enterprise History Window

Understanding the Enterprise History Window

Using SMON History

The Enterprise History window provides a list of supported devices in the network, their collection parameters, and Auto Save status.

The Enterprise History window appears when SMON History opens and cannot be closed while SMON History is running.

Figure 7-1. Enterprise History Window

Collection

Listbox

History

Tabl e

tatus Bar

The Collection Listbox enables you to select the collection type you want to see and configure in the Enterprise History window. The available collection types are Long Term and Short Term Collections.

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Chapter 7

The following table provides a list of the columns in the History Table and their descriptions.

Table 7-1. History Table Fields

Column Description

Status

Name

Address

Auto Save

Duration

Interval

Started

Last Auto Save

The status of the selected collection. Possible statuses are:

- The selected history collection is active.

- The selected history collection is inactive.

The device name.

The device’s IP address.

Indicates if this collection participates in the Auto Save scheme (On) or not (Off). For more information, refer to “

Activating Auto Save” on

page 64.

The total collection duration time.

The sampling interval for this collection, i.e., how often the device collects the History data for this Collection.

The date and time when this Collection was started on the device. This field is empty if the Status is inactive.

The date and time of the last automatic save of this Collection from the device. If the save was not successful, an error indicator appears. This field is updated with every Auto Save performed on this Collection. It is applicable only if the Collection is active and Auto Save policy is active on the device. For more information, refer to “

Activating Auto

Save” on page 64.

The following table provides a description of the information displayed in the Enterprise History status bar.

Table 7-2. Enterprise History Status Bar

Item Description

Discovery Status

The discovery status of SMON History. When Enterprise History is learning the network devices, a progress bar is displayed. When SMON History finishes learning the network devices, Ready is displayed.

61 Avaya SMON Manager User Guide

Table 7-2. Enterprise History Status Bar (Continued)

Item Description

Using SMON History

Last Discovery

Total Devices

Auto Save Status

Communication Status

The date and time of the most recent discovery.

The number of devices listed in the History Table.

Indicates the Auto Save Status. If Auto Save is off for all devices, the Auto Save Status is Disabled. If Auto Save is active on one or more devices, the Auto Save Status is Enabled. For more information on Auto Save, refer to “

Activating

Auto Save” on page 64.

When SMON History is learning the network devices, the following icon is displayed:

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Chapter 7

Collection Parameters

Each product family, such as the Avaya P130 or Avaya P882 Device, is assigned certain predefined collection parameters. The collection parameters consist of the duration of the collection, the interval at which information is collected, and the number of buckets in the collection. The following table shows the short term and long term collection parameters for different device types:

Table 7-3. Collection Parameters

Device Type

Parameter

P330/P130/ C360/ W310

P580/P882

M770

Buckets/ Collection

Short Term Collection

Duration

Interval

10 5 min. 30 sec. 5 hrs. 30 min.

50 25 min. 30 sec. 25 hrs. 30 min.

360 1 day 4 min. 14 days 56 min.

* Note: It is possible for a collection to contain more than the

number of buckets listed above. This occurs when the device saves a new bucket during the upload process. The collection includes all information saved on the device at the time the upload starts and any information added during the upload.

Select a collection type using the

Collection pull-down listbox at the top of

the Enterprise History window. Collection parameters for the selected collection type are displayed in the History Table.

Activating/Deactivating History Collections

Long Term Collection

Duration

Interval

To activate the history collection for one or more devices:

1. Select the devices whose collections you want to activate.

— To select all the devices in the Enterprise History Table, select

Edit > Select All.

2. Select a collection type using the

Collection listbox at the top of the

Enterprise History window.

3. Click in the SMON History toolbar.

63 Avaya SMON Manager User Guide

Using SMON History

Select Actions > Start Collection. The selected collection is activated for the chosen devices.

To deactivate the history collection for a device or several devices:

1. Select the devices whose collections you want to deactivate.

— To select all the devices in the Enterprise History Table, select

Edit > Select All.

2. Select a collection type using the Enterprise History window.

3. Click in the SMON History toolbar.

Select deactivated for the chosen devices.

If a collection is already active, reactivating or stopping it results in the loss of data collected and stored in the device. A warning dialog box opens with the following options when an active collection is activated or stopped:

Yes - Reactivate/stop the collection.

•

• No - Skip the current device and continue operation for the remainder of the selected devices.

Activating Auto Save

Enterprise History can save History Collections from devices automatically. If Auto Save is enabled for a device, when a History Collection is completed, it is saved to a file. The filename consists of the device name, collection type, date, and time separated with underscores. History Collection files have an HIS extension.

Collection listbox at the top of the

Actions > Stop Collection. The selected collection is

For example, a file named

153.34.129.64_Short_Collection_02-24-02_13-42.his contains the Short Term Collection for the device with the IP address

153.34.129.64 that was saved at 1:42 PM on February 24, 2002.

To automatically save History Collections:

1. Select the devices whose collections you want to automatically save.

— To select all the devices in the Enterprise History Table, select

Edit > Select All.

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Chapter 7

CAUTION

2. Select Actions > Auto Save On. History Collections for the selected devices are saved automatically.

When Auto Save is enabled on a device, the Long Term and Short Term Collections are saved automatically.

Auto Save automatically creates reports and saves them to the network management station (NMS). If Auto Save is enabled on many devices for a long period of time, and none of the files are deleted, the NMS’s hard disk may become full.

If this occurs, stop the applications that are generating automatic reports and delete the files that are not required.

To stop automatically saving History Collections:

1. Select the devices whose collections you do not want saved automatically.

Viewing the Collection Log

— To select all devices in the History Table, select

2. Select

The Collection Log provides information about History Collections being saved automatically. To view the Collection Log, select

Collection Log

Actions > Auto Save Off. History Collections for the selected

devices are no longer saved automatically.

. The Collection Log opens.

Figure 7-2. Collection Log

Edit > Select All.

View >

The Collection Log contains the following fields:

• IP Address - The IP address of the device for which the History Collection was saved.

• Collection Type - The type of History Collection saved - Long Term or Short Term.

65 Avaya SMON Manager User Guide

Using SMON History

• Auto Save Time - The date and time at which the History Collection was saved.

• Auto Save Status - The status of the Auto Save action for the History Collection. If the Auto Save was successful, the Auto Save Status is Succeeded. If the Auto Save was not successful, the Auto Save Status contains the reason for the failure.

You can save the Collection Log to a comma separated value (CSV) file. This file can then be imported into a spreadsheet or database program.

To save the Collection Log to a CSV file:

1. Click .

Select

File > Save As. A file browser opens.

2. Enter a name for the file in the

* Note: The extension for the filename is csv.

3. Browse to the directory in which you want to save the file.

4. Click

Save. The file is saved.

To clear the Collection Log, click

To close the Collection Log, click

Refreshing the Device List

You can refresh the list of devices in the Enterprise History window. This is useful after network devices are added to or removed from the network.

To refresh the list of devices in the Enterprise History window:

File name field.

Clear. The Collection Log is cleared.

Close. The Collection Log closes.

Click .

Select

View > Refresh. SMON History relearns the devices in the

network and refreshes the device list in the Enterprise History window.

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Chapter 7

Saving the Enterprise History Window

You can save the information in the Enterprise History window to a comma separated value (CSV) file. This file can then be imported into a spreadsheet or database program. To save the Enterprise History window to a CSV file:

1. Click .

Select

2. Enter a name for the file in the

File > Save As. A file browser opens.

File name field.

* Note: The extension for the filename is csv.

3. Browse to the directory in which you want to save the file.

4. Click

Save. The file is saved.

67 Avaya SMON Manager User Guide

Using Switch History

This section provides information about using the Switch History window, and includes the following topics:

• Opening a Switch History Window

• Understanding the Switch History Window

• Saving a Switch History Report

Opening a Switch History Window

The Switch History window provides a table with traffic statistics for all of the ports on a selected device. You can upload the Switch History data from a device or open an existing History file. In addition, you can also save the information in a Switch History window to a file.

Using SMON History

To upload data from a device to a Switch History window:

1. Select the History Collection to upload using the pull-down listbox.

2. Select the devices whose History Collections you want to upload from the History Table.

— To select all the devices in the History Table, select

All

3. Click .

Select each device selected.

To open a saved History file:

1. Click .

Select

View > Switch History. A Switch History window opens for

File > Open. A file browser opens.

Collection

Edit > Select

2. Select an his file to open.

3. Click

Avaya SMON Manager User Guide 68

Open. The selected History file opens in a Switch History

window.

Chapter 7

Understanding the Switch History Window

The Switch History window provides a list of ports on the selected device, their collection parameters, and Auto Save status.

Figure 7-3. Switch History Window

Title B ar

Counter

Listbox

Switch History

Report

Status Bar

The Title Bar of the Switch History window provides the following information:

• For uploaded data - The device name and collection type.

• For saved data - The filename of the saved collection.

Counter Type pull-down listbox enables you to select the counter you

The want to see in the Switch History Report. The following table provides a list of available counters and their descriptions:

Table 7-4. Switch History Counters

Counter Description

Total Pkts

Multicast Pkts

Broadcast Pkts

CRC Align Errors

The total number of packets entering the switch.

The number of good multicast packets entering the switch.

The number of good broadcast packets entering the switch.

The number of packets with CRC alignment errors entering the switch.

69 Avaya SMON Manager User Guide

Table 7-4. Switch History Counters (Continued)

Counter Description

Using SMON History

Collisions

The number of collisions occurring on the switch.

Undersize Pkts

The number of undersize packets entering the switch.

Oversize Pkts

The number of oversize packets entering the switch.

Fragments

The number of packet fragments entering the switch.

Jabbers

Drop Events

Total Octets

Util (hundredth%)

The number of jabbers entering the switch.

The number of dropped events on the switch.

The total number of octets entering the switch.

The percentage of the switch’s bandwidth being used.

Each row in a Switch History Report represents a port on the selected device. The first column in a Switch History Report provides port names. Subsequent columns provide the amount of the selected counter at the time and date in the column header. The number of columns in a Switch History Report is one more than the number of buckets in the collection.

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Chapter 7

The following table provides a description of the information displayed in the Switch History Status Bar.

Table 7-5. Switch History Status Bar

Item Description

Upload Status

Completion

Buckets

The upload status of Switch History. When Switch History is uploading data from the device, a progress bar is displayed.

* Note: The upload progress can be greater

than 100%. This occurs when the device saves a new bucket during the upload. The uploaded data includes all information saved on the device at the time the upload starts and any information added during the upload. However, the Upload Status percentage is based on the standard number of buckets in the collection.

When Switch History finishes uploading data, Ready is displayed.

If the data in the Switch History Report is from a saved file, Saved Session is displayed.

The percentage of the Collection that appears in the Switch History Report.

The number of buckets in the collection.

Auto Save Status

Indicates the Auto Save Status. If Auto Save is off for the device, the Auto Save Status is Auto Save Off. If Auto Save is active on the device, the Auto Save Status is Auto Save On. For more information on Auto Save, refer to “

Activating

Auto Save” on page 64.

Communication Status

When Switch History is uploading data from a device, the following icon is displayed:

Saving a Switch History Report

You can save the information in a Switch History Report to a history file. This is useful if you manually uploaded a collection, and you want to save it.

71 Avaya SMON Manager User Guide

To save a Switch History Report to a file:

1. Click .

Using SMON History

Select

2. Enter a name for the file in the

* Note: The extension for the filename is his.

3. If you want to save the file in a different directory, browse to the

directory in which you want to save the file.

4. Click

Save. The Switch History Report is saved to the file.

Using Port History

This section provides information about using the Port History Chart, and includes the following topics:

• Opening the Port History Chart

• Understanding the Port History Chart

• Modifying the Port History Display

File > Save As. A file browser opens.

File name field.

Opening the Port History Chart

The Port History Chart provides a chart with traffic statistics for a selected port. To open the Port History Chart for a port:

1. Select a port from a Switch History Report.

2. Click .

Select information on the selected port.

Avaya SMON Manager User Guide 72

View > Port Chart. The Port History Chart opens with

Chapter 7

Understanding the Port History Chart

The Port History Chart provides a graphical representation of the traffic on the selected device during the selected collection.

Figure 7-4. Port History Chart

Port Chart

Counters

Samples

Box

Status Bar

The Port Chart shows the traffic on the port during the period of the collection. Each counter is represented by a line of a different color.

The Counters checkboxes enable you to select the counters you want displayed in the Port Chart. To view a counter in the Port Chart, check the counter’s checkbox.

The Samples Box enables you to configure the number of samples visible in the Port Chart. To configure the number of samples visible in the Port Chart:

1. Enter a number in the

* Note: The number of samples must be between 1 and the number

of buckets in the collection.

2. Press ENTER. The display changes, showing the selected number of samples in the Port Chart.

Samples Per Screen field.

73 Avaya SMON Manager User Guide

Using SMON History

The following table provides a description of the information displayed in the Port History Chart Status Bar.

Table 7-6. Port History Chart Status Bar

Item Description

Session Start Time

Session End Time

Total No. of Samples

Samples Per Screen

The time at which the current Collection started.

The time at which the current Collection ended.

The number of buckets in the collection.

The number of samples visible in the Port Chart.

Modifying the Port History Display

You can modify the display of the Port History Chart.

compress the graph to show all of the samples in the collection, double-click

anywhere in the Port Chart. The Port Chart displays all of the samples in the collection.

To zoom in on the graph, press SHIFT and select a portion of the graph using the mouse. The graph zooms in and displays the selected portion.

To return the graph display to the configured number of samples per screen, click anywhere in the Port Chart. The display returns to the configured number of samples per screen.

Avaya SMON Manager User Guide 74

Avaya SMON Manager

Menus

This appendix provides the full structure of the menus in Avaya SMON Manager.

Online SMON Menus

This section gives the full structure of the menus in the Online SMON page of Avaya SMON Manager.

File Menu

Table A-1. Enterprise SMON - File Menu

Item Description

Edit Menu

New > Switch Statistics

New > Port Statistics

New > Voice Port Statistics

Auto Report

Report Now

Options

Exit

Table A-2. Enterprise SMON - Edit Menu

Item Description

Opens or activates the Enterprise Switch Statistics window.

Opens or activates the Enterprise Port Statistics window.

Opens or activates the Enterprise Voice Port Statistics window.

Closes the active window.

Opens the Auto Report dialog box.

Opens the Report Now dialog box.

Opens the Options dialog box.

Closes Avaya SMON Manager.

Configuration

Avaya SMON Manager User Guide 75

Opens the Port or Switch Configuration dialog box.

Table A-2. Enterprise SMON - Edit Menu (Continued)

Item Description

Avaya SMON Manager Menus

View Menu

Find

Opens the Find dialog box.

Table A-3. Enterprise SMON - View Menu

Item Description

Customize

Opens the Customize Switch or Port dialog box.

Pause

Define VLAN Filter

Activate VLAN Filter

Port Default Naming

Stops all polling.

Opens the Define VLAN Filter dialog box.

Toggles the VLAN Filter.

Toggles between the display of default port names and user defined port names.

IP Telephone Default Naming

Toggles between the display of default IP telephone names and user defined IP telephone names.

Switch Default Naming

Toggles between the display of default device names and user defined device names.

Window Menu

Table A-4. Enterprise SMON - Window Menu

Item Description

Cascade

Close All

Window Name

Avaya SMON Manager User Guide 76

Cascades all open windows.

Brings the next open window in the list to the front.

Brings the previous open window in the list to the front.

Closes all windows.

Brings the named window to the front.

Appendix A

Help Menu

Table A-5. Enterprise SMON - Help Menu

Item Description

Contents

Help On

About Avaya SMON Manager

SMON History Menus

This section gives the full structure of the menus in the SMON History page of Avaya SMON Manager.

File Menu

Table A-6. SMON History - File Menu

Item Description

Open

Save As

Opens the on-line help to the Contents page.

Activates context-sensitive on-line help.

Opens a window with Avaya SMON Manager version and copyright information.

Opens a saved History collection.

Saves the current History collection to a file.

Edit Menu

Exit

Table A-7. SMON History - Edit Menu

Item Description

Select All

Closes Avaya SMON Manager.

Selects all rows in a table.

77 Avaya SMON Manager User Guide

View Menu

Avaya SMON Manager Menus

Table A-8. SMON History - View Menu

Item Description

Switch History

Port Chart

Collection Log

Refresh

Info Box

Actions Menu

Item Description

Start Collection

Stop Collection

Auto Save Off

Uploads the selected collection to the management station.

Opens a chart showing the traffic on the port during the collection period.

Opens the Collection Log.

Refreshes the information in the History Table.

Toggles the display of info boxes.

Table A-9. SMON History - Actions Menu

Activates the selected history collection for the selected devices.

Deactivates the selected history collection for the selected devices.

Stops automatic history report saving.

Auto Save On

Starts automatic history report saving.

Window Menu

Table A-10. SMON History - Window Menu

Item Description

Cascade

Close All

Window Name

Avaya SMON Manager User Guide 78

Cascades all open windows.

Brings the next open window in the list to the front.

Brings the previous open window in the list to the front.

Closes all windows other than the Enterprise History window.

Brings the named window to the front.

Appendix A

Help Menu

Table A-11. SMON History - Help Menu

Item Description

Contents

Help On

About Avaya SMON Manager

Opens the on-line help to the Contents page.

Activates context-sensitive on-line help.

Opens a window with Avaya SMON Manager version and copyright information.

79 Avaya SMON Manager User Guide

Setting Up the SMON License

Avaya Network Management does not include a license for using SMON. Instead, a trial version of Avaya SMON Manager is included. This trial version expires 60 days after its first use.

The Avaya SMON Manager (with Avaya Network Management) package contains a license that allows you to use Avaya SMON Manager on a permanent basis. The license is supplied as a separate document in the Avaya SMON Manager (with Avaya Network Management) package.

When launching Avaya SMON Manager before entering a valid license key, a dialog box for entering the license key is displayed. If you purchased the Avaya SMON Manager (with Avaya Network Management), enter the provided license key. This allows unlimited use of Avaya SMON Manager. If you purchased the Avaya Network Management package, press ENTER. This allows use of Avaya SMON Manager for 60 days.

In addition, an embedded license is required for Device SMON for Avaya P130, Avaya P330, and Avaya M770 Devices. For more information, refer to the appropriate Avaya Device SMON User Guide.

Avaya SMON Manager User Guide 80

Index

Accessing

History port statistics switch statistics voice port statistics

Activating

history collection

Adding

Auto Save devices

Auto Save

adding devices policy removing devices

Avaya SMON Manager

introduction overview tools

Avaya SMON Manager Guide

intended readers organization of this guide purpose

Changing

display mode polling interval

Collection

Log parameters

Collection, Enterprise History

definition duration long term short term

Configuring

Auto Save polling interval

Counters

port statistics switch statistics voice port statistics

Creating

groups of ports and LAGs to monitor groups of switches to monitor

Deactivating

history collection Desktop Device

rediscovery Device SMON

tools Dialog area Dialog box

find IP telephones

find ports and LAGs

find switches

IP telephone group configuration

port group configuration

switch group configuration Display mode

Enterprise

monitoring Enterprise History

collections

how it works

overview

window Enterprise Port Statistics

overview Enterprise SMON History, see History Enterprise Switch Statistics

overview

Filter

TopN

VLAN Find IP telephone dialog box Find port dialog box Find switch dialog box Finding

IP telephones

ports and LAGs

switches Format report options

17, 57

20, 31, 41, 51

Avaya SMON Manager User Guide 81

Index

General options

display mode polling interval

Generating

Enterprise reports Global network monitoring Groups

creating port

creating switch

History

accessing

activating collections

collections

deactivating collections

managing windows

toolbar

uploading data

user interface History Text Report How to

access port statistics

access switch statistics

access voice port statistics

activate history collection

add a device to the Auto Save report

configure the polling interval

create port groups

create switch groups

deactivate history collection

filter ports and LAGs

filter switches

filter voice ports

find ports and LAGs

find switches

findIP telephones

generate reports

manage History windows

modify the Port History display

rediscover devices

remove a device from the Auto Save report

64 resize the desktop resize the dialog area select directory to save reports select IP telephones to poll select ports and LAGs to poll select switches to poll sort IP telephones sort ports sort switches

25, 58

46 63

25, 58

upload data to the management station use dialog box options use display mode option use port statistics use switch statistics use the polling interval option use TopN port filtering use TopN switch filtering use TopN voice port filtering use voice port statistics view the Collection Log work with the Online SMON tools

Intended users Introduction IP telephones

finding

LAGs

finding

Log

Collection

Long term history collection

MAC layer top-down monitoring Management applications Managing

windows

Monitoring

global network multi-tiered switch top-down

Online SMON

toolbar tools user interface

working with the tools Organization of this guide Overview of Avaya SMON Manager

Policy

Auto Save Polling

interval

selecting IP telephones

selecting ports and LAGs

selecting switches

setting interval

25, 58

20, 31

Avaya SMON Manager User Guide 82

Index

Port group configuration dialog box 37

Port History

modifying overview

Port statistics

accessing counters

tool using window

Ports

filtering the display finding TopN filtering

Purpose of this guide

Rediscovering devices Removing

Auto Save devices

Reports

format options generating selecting a directory

Resizing

desktop dialog area

RMON standard

Saving reports Searching

IP telephones ports and LAGs switches

Selecting

directory to save reports IP telephones to poll ports and LAGs to poll report formats switches to poll

SMON

applications devices probes standard

16, 56

tabs tools top-down monitoring

Sorting

IP telephones ports switches

13 34

17, 57

3, 9

Switch group configuration dialog box Switch monitoring Switch statistics

accessing

counters

tool

using

window Switches

filtering the display

finding

TopN filtering

Tool

port statistics

SMON history

switch statistics

voice port statistics Toolbar

history

Online SMON Toolbar buttons Tools

Device SMON

Online SMON Top-down monitoring

MAC layer

overview

upper layers TopN

port filtering

switch filtering

voice port filtering

Understanding

the port statistics window

the switch statistics window

the voice port statistics window Uploading data to the management station

Upper layers top-down monitoring User interface

desktop

dialog area

Online SMON Using

Auto Save

dialog box options

port statistics

switch statistics

voice port statistics

17, 57

20, 31

34, 35

26, 27

46, 47

83 Avaya SMON Manager User Guide

Index

Viewing

the Collection Log VLAN filter dialog box VLAN filtering Voice port

group configuration dialog box Voice port statistics

accessing

counters

tool

using

window

Voice ports

filtering the display TopN filtering

Welcome to Avaya SMON Manager What is RMON? What is SMON? Who should use this guide Window

Enterprise History Windows, managing Working with SMON tools

25, 58

Avaya SMON Manager User Guide 84

Avaya SMON Manager User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

Preface

The Purpose of This Guide

Who Should Use This Guide

Organization of This Guide

Overview

What is RMON

What is SMON

Switch Monitoring

Enterprise Monitoring

SMON Management Applications

Overview of SMON Concepts

SMON Devices

Top-Down Monitoring

Top-D ow n Monitoring for the MAC Layer

Top-D ow n Monitoring for the Upper Layers

SMON Tools

Avaya SMON Manager Tools

Enterprise Switch Statistics

Enterprise Port Statistics

Enterprise Voice Port Statistics

Enterprise History

Enterprise Switch History

Port History Using the Port History tool, you can access detailed history information

Device SMON Tools

Introduction to Avaya SMON Manager

Starting Avaya SMON Manager

The Online SMON User Interface

SMON Tabs

Online SMON Toolbar

Dialog Area

Desktop

Working with SMON Tools

Configuring Display Options

Polling Interval

Display Mode

Items Per Screen

TopN Number of Elements

Configuring Report Options

Using Dialog Box Options

Generating Reports

Report Now To generate a report with the statistics from the last time the device was

Auto Report To start generating an automatic report:

Managing Windows

Switch Statistics

Accessing Switch Statistics

Using Switch Statistics

Understanding the Switch Statistics Window

Selecting Switches to Poll

Filtering the Switch Statistics Display

Switch Statistics Counters

Sorting the Display

Searching for Switches

Port Statistics

Accessing Port Statistics

Using Port Statistics

Understanding the Port Statistics Window

Selecting Ports and LAGs to Poll

Filtering the Port Statistics Display

VLAN Filtering

TopN Filtering

Port Statistics Counters

Sorting the Display

Searching for Ports and LAGs

Voice Port Statistics

Accessing Voice Port Statistics

Using Voice Port Statistics

Understanding the Voice Port Statistics Window

Selecting IP Telephones to Poll

Filtering the Voice Port Statistics Display

Voice Port Statistics Counters

Sorting the Display

Searching for IP Telephones

Introduction to SMON History

Accessing SMON History

The SMON History User Interface