Avaya SMON Manager User Guide

Avaya SMON

Manager User

Guide

May 2004

Avaya SMON Manager User Guide

The products, specifications, and other technical information regarding the products contained in this document are subject to change without notice. All information in this document is believed to be accurate and reliable, but is presented without warranty of any kind, express or implied, and users must take full responsibility for their application of any products specified in this document. Avaya disclaims responsibility for errors which may appear in this document, and it reserves the right, in its sole discretion and without notice, to make substitutions and modifications in the products and practices described in this document.

Avaya™ and SMON™ are registered trademarks and trademarks of Avaya Inc.

© 2004 Avaya Inc. All rights reserved. All trademarks identified by the ® or TM are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.

Release 4.002

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vi

The Purpose of This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

Who Should Use This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

Organization of This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

Chapter 1 — Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

What is RMON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

What is SMON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Switch Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Enterprise Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

SMON Management Applications . . . . . . . . . . . . . . . . . . . . . . . .3

Overview of SMON Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

SMON Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Top-Down Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Top-Down Monitoring for the MAC Layer . . . . . . . . . . . . . .6

Top-Down Monitoring for the Upper Layers . . . . . . . . . . . .7

SMON Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Avaya SMON Manager Tools . . . . . . . . . . . . . . . . . . . . . . . . . .10

Enterprise Switch Statistics . . . . . . . . . . . . . . . . . . . . . . . . .10

Enterprise Port Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Enterprise Voice Port Statistics . . . . . . . . . . . . . . . . . . . . . .11

Enterprise History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Enterprise Switch History . . . . . . . . . . . . . . . . . . . . . . . . . .12

Port History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Device SMON Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Chapter 2 — Introduction to Avaya SMON Manager . . . . . . . . . . . . 15

Starting Avaya SMON Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

The Online SMON User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . .15

SMON Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Online SMON Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Dialog Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Working with SMON Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Configuring Display Options . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Polling Interval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Display Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Items Per Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

TopN Number of Elements . . . . . . . . . . . . . . . . . . . . . . . . .20

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Table of Contents

Configuring Report Options . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Using Dialog Box Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Generating Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Report Now . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Auto Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Managing Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Chapter 3 — Switch Statistics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Accessing Switch Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Using Switch Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Understanding the Switch Statistics Window . . . . . . . . . . . . . .27

Selecting Switches to Poll . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Filtering the Switch Statistics Display . . . . . . . . . . . . . . . . . . . .31

Switch Statistics Counters . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Sorting the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Searching for Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Chapter 4 — Port Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Accessing Port Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Using Port Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Understanding the Port Statistics Window . . . . . . . . . . . . . . . .35

Selecting Ports and LAGs to Poll . . . . . . . . . . . . . . . . . . . . . . . .37

Filtering the Port Statistics Display . . . . . . . . . . . . . . . . . . . . . .39

VLAN Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

TopN Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Port Statistics Counters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Sorting the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Searching for Ports and LAGs . . . . . . . . . . . . . . . . . . . . . . . . . .44

Chapter 5 — Voice Port Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Accessing Voice Port Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Using Voice Port Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Understanding the Voice Port Statistics Window . . . . . . . . . . .47

Selecting IP Telephones to Poll . . . . . . . . . . . . . . . . . . . . . . . . .49

Filtering the Voice Port Statistics Display . . . . . . . . . . . . . . . . .51

Voice Port Statistics Counters . . . . . . . . . . . . . . . . . . . . . . . . . .52

Sorting the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Searching for IP Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Chapter 6 — Introduction to SMON History . . . . . . . . . . . . . . . . . . . 55

Accessing SMON History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

The SMON History User Interface . . . . . . . . . . . . . . . . . . . . . . . . . .55

SMON Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

SMON History Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Info Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Managing Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

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History Text Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Chapter 7 — Using SMON History . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Using Enterprise History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Understanding the Enterprise History Window . . . . . . . . . . . .60

Collection Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Activating/Deactivating History Collections . . . . . . . . . . . . . . .63

Activating Auto Save . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Viewing the Collection Log . . . . . . . . . . . . . . . . . . . . . . . . .65

Refreshing the Device List . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Saving the Enterprise History Window . . . . . . . . . . . . . . . . . . .67

Using Switch History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Opening a Switch History Window . . . . . . . . . . . . . . . . . . . . . .68

Understanding the Switch History Window . . . . . . . . . . . . . . .69

Saving a Switch History Report . . . . . . . . . . . . . . . . . . . . . . . . .71

Using Port History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Opening the Port History Chart . . . . . . . . . . . . . . . . . . . . . . . . .72

Understanding the Port History Chart . . . . . . . . . . . . . . . . . . . .73

Modifying the Port History Display . . . . . . . . . . . . . . . . . . . . . .74

Appendix A — Avaya SMON Manager Menus . . . . . . . . . . . . . . . . . 75

Online SMON Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

File Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Edit Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

View Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

Window Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

Help Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

SMON History Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

File Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Edit Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

View Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Actions Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Window Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Help Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Appendix B — Setting Up the SMON License . . . . . . . . . . . . . . . . . . 80

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Avaya SMON Manager User Guide v

Preface

Welcome to Avaya SMON Manager. This chapter provides an introduction to the structure and assumptions of the guide. It includes the following sections:

• The Purpose of This Guide

purpose of this guide.

• Who Should Use This Guide

audience of this guide.

• Organization of This Guide - A brief description of the subjects

covered in each chapter of this guide.

The Purpose of This Guide

This guide contains the information needed to operate Avaya SMON Manager efficiently and effectively.

Who Should Use This Guide

This guide is intended for use by network managers familiar with network management and its fundamental concepts. It is assumed that the user has the basic responsibility for monitoring Avaya’s intelligent switching devices and the network traffic.

- A description of the intended

Organization of This Guide

This guide is structured to reflect the following conceptual divisions:

• Introduction - An introduction to Avaya SMON Manager

including the following chapters:

— Preface - This chapter describes the guide’s purpose, intended

audience, and organization.

Avaya SMON Manager User Guide vi

— Overview - This chapter provides an overview of the RMON

standard and Avaya Inc.’s SMON concepts, a graphical example of SMON’s position in a network, a description of the Avaya Inc. switch architecture and monitoring concepts, and an introduction to the SMON tools.

• Online SMON - Instructions on how to use Online SMON

Manager applications.

— Introduction to Avaya SMON Manager - This chapter

describes how to launch Avaya SMON Manager and the SMON tools. It also describes the Online SMON user interface.

— Enterprise Switch Statistics - This chapter describes the

Enterprise Switch Statistics tool in detail, including sample screens and filtering options.

— Enterprise Port Statistics - This chapter describes the

Enterprise Port Statistics tool in detail, including sample screens and filtering options.

Preface

— Enterprise Voice Port Statistics - This chapter describes the

Enterprise Voice Port Statistics tool in detail, including sample screens and filtering options.

• SMON History - Instructions on how to use SMON History.

— Introduction to SMON History - This chapter explains

how to open SMON History and provides a detailed description of the SMON History user interface.

— Using SMON History - This chapter describes the SMON

History tools in detail.

The following Appendices are included at the end of this guide:

• Appendix A - The full menu structure in Avaya SMON

Manager.

• Appendix B - How to set up the Avaya SMON Manager license.

Avaya SMON Manager User Guide vii

Overview

This chapter describes Avaya SMON Manager, Avaya Inc.’s switched network monitoring system, and includes the following sections:

• What is RMON

• What is SMON

• Overview of SMON Concepts

• SMON Tools

What is RMON

RMON is the internationally recognized and approved standard for detailed analysis of shared Ethernet and Token Ring media. It ensures consistency in the monitoring and display of statistics between different vendors.

RMON’s advanced remote networking capabilities provide the tools needed to monitor and analyze the behavior of segments on a network. In conjunction with an RMON agent, RMON gathers details and logical information about network status, performance, and users running applications on the network.

- A brief description of the RMON standard.

- A general description of SMON switch

monitoring technology.

- An introduction to SMON

concepts.

- An introduction to different types of SMON tools.

An RMON agent is a probe that collects information about segments, hosts, and traffic, and sends it to a management station.

The network administrator uses software tools to view the information collected by the RMON agent on the management station.

RMON has two levels:

• RMON I analyzes the MAC layer (Layer 2 in the OSI seven-layer model).

• RMON II analyzes the upper layers (Layers 3 and above).

Avaya SMON Manager User Guide 1

RMON is an industry standard that Avaya Inc. and other companies have adopted in their network management applications. Avaya has taken the RMON standard and extended it to the switching environment.

What is SMON

SMON is an extension of the RMON standard. SMON adds to the monitoring capabilities of RMON in the following ways:

• It provides additional tools and features for monitoring in the

• It provides a global view of traffic flow in a network with multiple

SMON extends both RMON I for the MAC layer, and RMON II for the network layer and above. SMON monitoring collects and displays data in real-time.

Overview

switch environment.

switches.

Using SMON monitoring, you can get:

• A global view of traffic for all switches on the network.

• An overall view of traffic passing through a specific switch.

• Detailed data about the hosts transmitting packets or cells through a switch.

• An analysis of traffic passing through each port connected to a switch.

• A view of traffic between various hosts connected to a switch.

Figure 1-1. SMON Monitoring

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Chapter 1

Switch Monitoring

Effective switch management requires a comprehensive monitoring mechanism. RMON monitoring is not sufficient for switches. RMON probes can only be used to monitor and analyze a single segment. When you deploy a switch in the network, there are additional components in the network that can not be monitored using RMON, such as switch ports, VLAN, and statistics for all ports.

SMON meets this challenge by extending RMON to the switched network. The SMON extensions of RMON allow the network administrator to analyze the switched network and all of its components.

Enterprise Monitoring

Switches are often used in networks with a complex topology. Switches are typically deployed at the center of an enterprise network between clients and servers, or in backbones to provide high bandwidth and secure connectivity.

Avaya SMON Manager uses a client/server architecture for enterprise monitoring.

SMON extends RMON to provide global monitoring for complex networks. Avaya SMON Manager tools provide a network-wide view of all switched devices in the network. They enable you to monitor the entire network in a single window.

SMON Management Applications

The management applications provided by the SMON extension of RMON include SMON I tools on the MAC layer, and AnyLayer SMON tools on the network layer and above.

The SMON I tools extend RMON I to provide switch monitoring and global network monitoring on the MAC layer. These tools include:

• Enterprise Switch Statistics

• Enterprise Port Statistics

• Enterprise History

• Switch Statistics

• Switch-wide Quality of Service (QoS) indication (provided as part of Switch Statistics)

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Overview

•VLAN Statistics

• Port Statistics

• Extended Port Statistics

• Ethernet Segment Statistics

• Host Statistics

• Host Matrix Statistics

• Port History

The AnyLayer SMON tools extend RMON II to provide switch monitoring on the network layer and above. These tools include:

• Protocol Directory

• Protocol Distribution

• Network Layer Host Statistics over IP

• Network Layer Subnet Statistics over IP

Overview of SMON Concepts

The SMON applications include Avaya SMON Manager and Avaya Device SMON applications for Avaya Campus devices. These applications comprise an RMON-compliant network management suite that implements the SMON extensions to RMON. Avaya SMON Manager and Avaya Device SMON applications work with the other components of Avaya Network Management to provide a full spectrum of in-depth monitoring of switch traffic and network performance.

Avaya SMON Manager and Avaya Device SMON applications consist of a software console application on a workstation and remote monitoring probes in network devices that support SMON.

The console applications communicate constantly with the SMON devices on your network. The console uses the SNMP protocol to gather information from the devices. Avaya SMON Manager and Avaya Device SMON applications provide you with a suite of powerful graphic display tools to view this information.

Avaya’s SMON tools give you detailed analysis of the traffic flow on your switched network, from a global view down to a specific host, and from total MAC layer traffic down to a specific application protocol - all in real-time.

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Chapter 1

SMON Devices

Avaya’s SMON tools provide monitoring capabilities for network devices that support the SMON extensions of the RMON standard.

For Avaya M770, Avaya P130, Avaya C360, Avaya W310, and Avaya P330 Devices, SMON monitoring capabilities can be activated by purchasing an SMON license from Avaya Inc.

Avaya M770 M-MLS Devices and Avaya P333R Devices also support the AnyLayer SMON extensions of RMON II.

The following table shows the SMON monitoring components supported by the various network devices.

Table 1-1. SMON Monitoring Support by SMON Devices

Avaya P330 Devices

Avaya M770 Device DomainX

Avaya P460, P580, P882, W310, C360 and P130 Devices

Enterprise Switch Statistics √√√ Enterprise Port Statistics √√√

Enterprise Voice Port

√

Statistics Enterprise Port History √√ Switch Statistics √√√ Switch-wide QoS Indication √

VLAN Statistics √√√ Port Statistics √

√√

Ethernet Segment Statistics √√ Host Statistics √ Host Matrix Statistics √

Port History √√√ Protocol Directory √ Protocol Distribution √

Network Layer Host

√

Statistics (IP)

Network Layer Subnet

√

Statistics (IP)

As part of Switch Statistics application.

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Extended Port Statistics are also supported.

Supported when using the Avaya M770 M-MLS.

Supported when using a Avaya P333R module.

Top-Down Monitoring

Avaya’s SMON applications provide multi-tiered monitoring capabilities, both for the MAC layer (SMON I) and for upper layers (AnyLayer SMON). Multi-tiered monitoring enables you to use powerful top-down network monitoring techniques.

Top-down monitoring begins when you notice particular traffic flow patterns in a global view of your network. You then progessively focus in until you find the specific source or sources of the traffic. Using this method, the amount of information you need to assess is kept to a minimum. Top-down monitoring is robust enough to keep you in control of even the most complex and sophisticated networks.

Overview

Top-D ow n Monitoring for the MAC Layer

The top tier for Avaya SMON monitoring at the MAC layer (SMON I) is Enterprise Switch Statistics. The Enterprise Switch Statistics tool shows summary traffic statistics for all switches in your network.

The next two tiers provide a general look at the traffic passing through a specific switch. In this way, you can view at a glance whether the switch is functioning efficiently and effectively. These tiers provide answers to questions such as:

• Is there more traffic than usual passing through this switch?

• Are there more error packets than usual?

• How much traffic is passing through the VLANs?

• Do the VLANs have equal loads?

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Chapter 1

The lower monitoring tiers provide more focused views of the traffic on the device. They allow you to zero in on a specific host or port on a switch. You can then pinpoint the exact source of the traffic discovered in the upper tiers.

Figure 1-2. Top-Down Monitoring for the MAC Layer

Top-D ow n Monitoring for the Upper Layers

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Avaya’s SMON applications provide a series of AnyLayer SMON tools for implementing top-down monitoring techniques at the network layer and above. Top-down monitoring on upper layers allows you to view aspects of your network that extend beyond the router, or that apply to a specific application protocol.

The upper tier of SMON top-down monitoring for upper layers is Protocol Distribution. The Protocol Distribution tool gives a general view of traffic through a switch, organized by protocol. Some of the types of questions Protocol Distribution may provide answers to are:

• What proportion of the traffic consists of IP maintenance protocols, such as ARP, RIP, or SAP?

Overview

• Is there an unusual amount of traffic for a specific type of application protocol, such as e-mail, name service, or HTTP?

• Is there an unusual amount of ICMP traffic that may be caused by flood pinging?

The lower tiers then allow you to locate the IP subnet or specific IP host that is the source of the traffic discovered using Protocol Distribution.

Figure 1-3. Top-Down Monitoring for Upper Layers

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Chapter 1

SMON Tools

The SMON tools are divided into the following:

• Avaya SMON Manager Tools monitoring capabilities for multiple SMON devices on a network.

• Device SMON Tools

- These tools monitor specific devices.

Figure 1-4. SMON Tools

- These tools provide global

9 Avaya SMON Manager User Guide

Avaya SMON Manager Tools

Avaya SMON Manager tools provide global monitoring capabilities for multiple SMON devices on a network. There are two types of SMON Manager tools:

• Online SMON Tools - Tools providing network-wide switch and port monitoring information in real-time. These tools include:

— Enterprise Switch Statistics

— Enterprise Port Statistics

— Enterprise Voice Port Statistics

• SMON History Tools - Tools providing views and reports of monitoring information gathered over time. These tools include:

— Enterprise History

— Enterprise Switch History

Overview

Enterprise Switch Statistics

— Port History

— Enterprise Voice Port Statistics

In addition, the Port History tool can be accessed from Enterprise History. These tools enable the network administrator to monitor and control history activities of all switches from two central control screens.

The Enterprise Switch Statistics tool enables the network administrator to monitor network statistics of all switches on the network level, in a network which supports SMON.

As more and more switches are implemented in networks, it becomes increasingly important to be able to get a quick view of all the switches. The Enterprise Switch Statistics application gives you a bird’s-eye view of the switched network, allowing you to see at a glance which switches are functioning properly and which require attention.

All devices on the network which have been discovered by the management umbrella and possess an SMON probe are displayed in a bar.

Enterprise Switch Statistics displays a concise analysis of the traffic traversing the switch. Data is displayed as a bar graph, for an understanding of the exact levels of traffic traversing the switches.

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Chapter 1

The basic counters (displayed in the bar charts) provide a view of the key counters for each switch. Placing the cursor over each bar displays an Info Box, containing the Type, IP address, and MAC address of the associated device. This allows you to easily track switches.

The Enterprise Switch Statistics view forms the top layer of the MAC level top-down monitoring concept. It allows you to view the level of a specific user to isolate network problems quickly and accurately.

The relevant Device SMON application for each specific device can be opened from within Enterprise Switch Statistics.

Enterprise Port Statistics

Enterprise Voice Port Statistics

Enterprise Port Statistics is an integral part of Avaya SMON Manager. It allows you to see the data passing through selected ports on switches.

For each port, Avaya SMON Manager summarizes the traffic, such as good and error unicasts into the switch, and packets from the switch.

If you notice that a particular port displays a disproportionate number of errors, this may indicate that a specific device connected to the port is responsible. If the attached port supports a Gigabit Ethernet connection, only a few hosts will be attached to this port. This makes it easy to locate the responsible host.

Enterprise Voice Port Statistics allows you to see the information on the data passing through Avaya IP telephones.

For each Avaya IP telephone, Avaya SMON Manager summarizes the traffic, such as good and error unicasts into the switch, and packets from the IP telephone.

If you notice that a particular IP telephone displays a disproportionate number of errors, this may indicate that the specific IP telephone connected to the port may be faulty. In addition, very high traffic statistics for an IP telephone may indicate heavy usage.

Enterprise History

11 Avaya SMON Manager User Guide

Using the Enterprise History tool, you can easily activate the history mechanism, and upload data from the Avaya M770, Avaya P130, Avaya P330, Avaya C360, Avaya G350, Avaya W310, Avaya C460, Avaya P580, and Avaya P882 Device probes.

In addition, you can perform an automatic, periodic upload of data stored in the probes during the collection period and store this data for later analysis.

Overview

For the Enterprise History application, the agent stores up to 360 separate data samples at equal time intervals that can later be retrieved from the SMON console. This is called History data, and provides an alternative method for analyzing the data in a switched network. The agent collects port history counters for all the ports in a device.

The Enterprise History application is a control center for managing the collection of History data on all agents in the network. Its main tasks are:

• Showing the status of Port History on each agent.

• Enabling the uploading of History data stored on each of the agents.

• Activating Port History on the console to display the History data stored on an agent.

The main advantages of using History data are:

• Quality information about network performance are received. After analyzing the performance, you can plan accordingly for expected times when ports on the network are reaching their full capacity.

Enterprise Switch History

• Data is collected on all switch ports at the same time.

• Statistics can be imported into an external application, such as a database or spreadsheet, for more detailed analysis.

• Data can be graphically displayed to view history behavior.

The Enterprise History application can save History data from the agents in the network manually or automatically. Manual upload means that you must select an agent and then activate the upload. Automatic upload means that the Enterprise History application saves the data according to a predefined interval for selected agents.

Enterprise Switch History provides the option to use two collections at the same time, a long term collection and a short term collection. The short term collection consists of data collected at brief intervals. This provides a complete breakdown of network performance over a few hours or days. The long term collection consists of data collected at longer intervals over a period of a few days or weeks. This method provides a long term view of the network.

A collection period is divided into a maximum number of separate samples. You can upload the data at any time during the collection period, even before it is completed. By analyzing this data using Port History, you can view the times and locations of the peak activity periods on the network.

Avaya SMON Manager User Guide 12

Chapter 1

The key parameters for collections are:

• Collection Duration - The interval for each collection. This defines how long the agent collects and stores the History data. For example, a collection duration of 2 weeks, results in the agent collecting and storing data for 2 weeks. The longer the collection, the longer the interval between when the agent collects data.

• Status - This defines whether a collection is active (the agent collects data) or inactive (the agent does not collect data). When setting an automatic upload of data for a Collection, the management station only uploads data for active Collections.

Port History Using the Port History tool, you can access detailed history information

collected by an SMON probe. This application is launched from the Enterprise Switch History application.

The benefits of Port History include:

• Quality information reports about the performance of specific ports.

• The ability to work on all switch ports at the same time.

• The ability to plan for expected times when ports on the network are reaching their full capacity after analyzing the performance.

• The ability to view the effect of a change of configuration on the performance of the network. You can also view the exact details of the change itself in terms of which modules were inserted or removed.

• The ability to discover the time a reported problem occurred and on which port.

• The ability to view the ports and times where the traffic is at its highest or lowest.

• The ability to import the statistics into an external application, such as a database or spreadsheet, for more detailed analysis.

• The ability to view individual port history statistics in graph form.

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Device SMON Tools

Device SMON tools monitor specific devices and provide statistics on the traffic passing through a device’s switch fabric, a VLAN, port, and host. In addition, Device SMON can provide information about host pairs talking to each other.

For information on Device SMON tools, refer to the appropriate Avaya Device SMON User Guide.

Overview

Avaya SMON Manager User Guide 14

Introduction to Avaya SMON Manager

This chapter provides an introduction to Avaya SMON Manager, and contains the following sections:

• Starting Avaya SMON Manager Avaya SMON Manager.

• The Online SMON User Interface the Online SMON user interface.

• Working with SMON Tools SMON more effectively.

- Techniques for using Online

Starting Avaya SMON Manager

To start Avaya SMON Manager from Avaya Network Management Console, select opens with the Online SMON window.

To start Avaya SMON Manager from HP-OV NNM (UNIX or NT-OV), select

Tools > Avaya > Avaya SMON Manager. Avaya SMON Manager

opens with the Online SMON window.

Tools > Avaya SMON Manager. Avaya SMON Manager

The Online SMON User Interface

- Instructions on starting

- A detailed description of

The user interface consists of the following elements:

• SMON Tabs Online SMON and SMON History.

• Menu Bar - Menus for accessing Online SMON functions. For information on the full menu structure in Online SMON, refer to

Online SMON Menus” on page 75.

“

• Online SMON Toolbar important functions in Online SMON.

• Desktop are displayed.

Avaya SMON Manager User Guide 15

- Tabs providing a method for switching between

- Buttons providing shortcuts to

- A resizeable window where Online SMON windows

Introduction to Avaya SMON Manager

• Dialog Area - A resizeable window where all dialog boxes appear.

The figure below shows the user interface, with its various parts labeled.

Figure 2-1. Online SMON User Interface

SMON

Tabs

Menu Bar

Toolbar

SMON Tabs

The SMON tabs provide a method for switching between the Online SMON window and the SMON History window. To view a window, click the appropriate SMON tab. The relevant window appears.

Online SMON Toolbar

The Toolbar provides shortcuts to the main Online SMON functions and tools. The following table describes the buttons on the toolbar and lists the equivalent menu options.

Dialog

Area

Desktop

Table 2-1. Online SMON Toolbar Buttons

Button Description Menu

Activates the Switch Statistics tool.

Activates the Port Statistics tool.

Activates the Voice Port Statistics tool.

File > New > Switch Statistics

File > New > Port Statistics

File > New > Voice Port Statistics

Opens the Configuration dialog box. Edit > Configuration

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Chapter 2

Table 2-1. Online SMON Toolbar Buttons (Continued)

Button Description Menu

Produces a report file for importing to a spreadsheet or word processor.

Temporarily stops and then restarts collection of SMON data. When the collection of SMON data is paused, the background of the chart appears white.

Searches for a specific item.

Opens the Customize View dialog box.

Opens context sensitive on-line help.

If a tool is not active, clicking the corresponding Online SMON toolbar button launches the tool. If a tool is already active, clicking the corresponding Online SMON toolbar button brings the tool to the foreground. For more information about the individual tools, refer to

“

Avaya SMON Manager Tools” on page 10.

File > Report Now

View > Pause

Edit > Find

View > Customize

Help > Help On

Dialog Area

Desktop

The area on the right side of the user interface is where all dialog boxes appear. This area can be resized by dragging the vertical splitter bar with the mouse. When a dialog box opens it replaces the current dialog box in the Dialog Area.

The left side of the application window is the Desktop. This area can be resized by dragging the vertical splitter bar with the mouse. Online SMON windows can be resized and minimized. Minimized windows are shown at the bottom of the Desktop.

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Working with SMON Tools

The following sections describe features that can help you use Online SMON tools more effectively. The topics include:

• Configuring Display Options - Instructions on how to configure general Online SMON options.

• Configuring Report Options - Instructions on how to configure display options in the Switch, Port, and Voice Port Statistics applications.

Introduction to Avaya SMON Manager

• Using Dialog Box Options box options.

• Generating Reports

• Managing Windows Online SMON windows.

- Instructions on how to generate reports.

- Instructions on how to manage

- Instructions on using the dialog

Avaya SMON Manager User Guide 18

Chapter 2

Configuring Display Options

To configure display options for Enterprise Switch, Port, or Voice Port Statistics:

1. Activate the application for which you want to configure display options.

2. Click .

Select

The Customize View dialog box enables you to change the following options:

View > Customize. The Customize View dialog box opens.

Figure 2-2. Customize View Dialog Box

• Polling Interval

• Display Mode

• Items Per Screen

• TopN Number of Elements

Polling Interval

19 Avaya SMON Manager User Guide

The Polling Interval option allows you to configure the way in which information is collected. If you make the polling interval smaller, you receive more accurate data at the expense of using more network resources. The objective is to use the ideal polling interval that provides accurate data using minimum network resources.

Introduction to Avaya SMON Manager

To change the polling interval, select a polling interval from the Polling

Interval

The following polling intervals can be selected:

* Note: The new polling interval will take effect when the device is

pull-down listbox.

• 30 seconds

•1 minute

•5 minutes

• 15 minutes

• 30 minutes

• 60 minutes

next polled.

Display Mode

Items Per Screen

TopN Number of Elements

The Display Mode option allows you to select one of three display modes. Select a display mode using the option buttons.

The display mode options are:

•

Last Interval Rate - The statistics gathered since the last poll.

Cumulative - The accumulated statistics gathered since the start of

• the session.

Session Average Rate - The average of the statistics per polling

• interval since the start of the session.

The Items Per Screen enables you to configure the number of switches, ports, and LAGs visible in the Enterprise Switch or Port Statistics windows. To change the number of items visible on the screen, enter a number in the

* Note: The number of items per screen must be between 1 and 15.

The TopN Number of Elements option enables you to configure the number of switches, ports, and LAGs visible in the Enterprise Switch or Port Statistics windows, using TopN filtering. TopN filtering enables SMON to display only the items with the heaviest traffic. The TopN filter produces a report for the 1-15 (N) most active items on the network.

Items Per Screen field.

To configure the TopN number of elements, enter the number of items to display in the Enterprise Switch or Port Statistics window in the field.

Avaya SMON Manager User Guide 20

TopN

Chapter 2

Configuring Report Options

To configure report options for Enterprise Switch, Port, and Voice Port Statistics, select

File > Options. The Options dialog box opens.

Figure 2-3. Options Dialog Box

The Options dialog box enables you to select a default directory for saving reports and configure the report format.

To select a default directory for saving reports:

1. Click

2. Navigate to the directory in which you want to save reports.

3. Click

To select a report format, select one of the following options:

•

For more information on reports, refer to “

page 22.

Browse. A directory browser window opens.

Open. The path appears in the Reports Directory field.

Tab-separated - The report is formatted as a tab-delimited file.

CSV - The report is formatted as a comma-delimited file.

Using Dialog Box Options

Information entered in a dialog box is not saved until you click the Apply button.

Generating Reports” on

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