Avaya SIP Firmware Release 2.0 for IP Phone 1140E User Manual

SIP Firmware Release 2.0 for IP Phone 1140E Administration

NN43113-300

Document status: Standard Document version: 03.09 Document date: 15 September 2008

LEGAL NOTICE While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed

to in writing NORTEL PROVIDES THIS DOCUMENT AS IS WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice.

Sourced in Canada Nortel, the Nortel Logo, the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks. All other trademarks are the property of their respective owners.

Contents

New in this release 7

Server Supplied User Credentials 7 Expansion module for the IP Phone 1100 Series when connected to IP Phone 1100

IEEE 802.1ab Link Layer Discovery support 7 IP Phone 1140E with SIP ﬁrmware PRACK and UPDATE support feature 8 RFC 3581 8 RTP port conﬁguration 9 Voice Quality Monitoring 9 Distinctive ringing and Call waiting 9 Shared Call Appearance 10 Transfer to Voice Mail 10 Other changes 10

How to Get Help 13

Getting Help from the Nortel Web site 13 Getting Help over the telephone from a Nortel Solutions Center 13 Getting Help from a specialist using an Express Routing Code 14 Getting Help through a Nortel distributor or reseller 14

series SIP Client 7

Revision history 10

Introduction to this guide 15

Subject 15 Intended audience 15 Acronyms 15 Related publications 17

Overview 19

Introduction 19

SIP overview 19 IP Phone 1140E with SIP Firmware 19 Related documentation 20 Installation overview 21

Supported SIP proxy servers 24

Before installation 25

Introduction 25

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4 Contents

Preinstallation 25

Conﬁgure the provisioning server 29

How provisioning works 29 Download the SIP Firmware to the provisioning server 30 Create the SIP provisioning ﬁle on the provisioning server 30

Setting the default language on the IP Phone 1140E to French 35

Create the device conﬁguration ﬁle on the provisioning server 36

Device conﬁguration commands 40

Create the set conﬁguration ﬁle on the provisioning server 59

Set conﬁguration commands 60

Create the Dialing Plan ﬁle on the provisioning server 61

Dialing function description 63

Downloadable WAV ﬁles 67

Conﬁgure the DHCP server 69

Partial DHCP mode 69 Full DHCP mode 70

Conﬁgure the DHCP server to support Full DHCP mode 71 DHCP VLAN Auto Discovery 73

Physically install the IP Phone 1140E 75 Upgrade and convert the IP Phone 1140E ﬁrmware 79

Introduction 79 Upgrade the SIP Firmware on the IP Phone 1140E 79

Download the SIP Firmware to the provisioning server 79 Modify the SIP provisioning ﬁle 80

Upgrade to the minimum UNIStim Firmware 81

Identify the current version of UNIStim Firmware 81 Upgrade UNIStim Firmware to the minimum required UNIStim Firmware 84

Convert UNIStim Firmware to SIP Firmware on the IP Phone 1140E 87

Voice Quality Monitoring 91

Feature overview 91 VQMon set-up 91 Server set-up 92 How VQMon works 92

End of call report 93 Session interval report 93 Alert interval report 93

Device Settings on the IP Phone 1140E with SIP Firmware 95

Introduction 95

802.1x (EAP) Port-based network access control 98

Conﬁgure the device settings 111

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Contents 5

Multiple Appearance Directory Number (Single Call

Arrangement) 123

Vertical services 123

Privacy 124

Feature dependencies and restrictions 124

Emergency 911 - Operator control of disconnect 125

Overview 125 Location information 125 Dialing plan conﬁguration 126 Characteristics of E911 calls 126

IP Phone 1140E restrictions 127

Service package restrictions 127 Distinctive Ringing feature 127

NAT ﬁrewall traversal 129 Three-port switch and VLAN functionality 131

System overview 131

SIP messages supported by the IP Phone 1140E 135

SIP methods 135 SIP responses 136

1xx Response--Information Responses 136 2xx Response--Successful responses 137 3xx Response--Redirection responses 137 4xx Response--Request failure responses 138 5xx Response--Server failure responses 140

6xx Response--Global responses 141 Default error handling 141 SIP header ﬁelds 141 Session description protocol usage 144 SDP and Call Hold 145 Transport layer protocols 145 SIP security authentication 145 SIP DTMF Digit transport 146 Supported subscriptions 146 Supported instant messaging 146

Maintenance and troubleshooting 149

Convert SIP Firmware to UNIStim Firmware 149 IP Phone 1140E diagnostics 150

Index 153

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6 Contents

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New in this release

The following changes are introduced for SIP Firmware Release 2.0 for IP Phone 1140E Administration (NN43113-300).

Server Supplied User Credentials

This release adds support for downloading a users login credentials from a central repository. The login credentials are associated with the MAC address of the set. This feature simpliﬁes installation of the IP Phone by allowing it to automatically log into the SIP proxy server without end user intervention.

To provision this feature see "Set conﬁguration commands" (page 60).

Expansion module for the IP Phone 1100 Series when connected to IP Phone 1100 series SIP Client

An expansion module providing 18 additional feature keys, can be attached to a Nortel IP Phone 1140E with SIP ﬁrmware. Up to three expansion modules can be added to the phone. The feature keys in the expansion module provide the same functionality as the feature keys on the IP Phone.

Additionally, this feature adds the ability to automatically populate the extra feature keys, using the friends list or the address book as sources.

For more information on the Expansion module refer to, SIP Firmware for IP Phone 1100 Series Expansion Module User Guide (NN43110-301).

To provision this feature see "Feature conﬁguration commands " (page 42).

IEEE 802.1ab Link Layer Discovery support

Discovery protocols provide a mechanism to identify devices attached to a network. Popular network-management systems use automated discovery to obtain the topology of a network. These applications detect adds and removals, provide Layer 3 information, and group the attached devices into IP subnets.

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8 New in this release

IEEE has developed 802.1ab Link Layer Discovery Protocol (LLDP), a standard for discovering the physical topology between neighboring devices.

802.1ab LLDP deﬁnes a standard method for Ethernet network devices such as switches, routers and IP Phones to advertise information about themselves to other nodes on the network and store the information they discover in a MIB.

This feature implements 802.1ab and its IEEE 802.1/802.3 and TIA-MED organizationally speciﬁc extensions.

To provision this feature see "802.1ab Link Layer Discovery Protocol"

(page 99) and Procedure 13 "Provisioning the Device Settings parameters" (page 111). The parameters in Table 18 "TLV formats" (page 100) can be

conﬁgured on the IP Phone.

IP Phone 1140E with SIP ﬁrmware PRACK and UPDATE support feature

The combined support of PRACK and UPDATE allows the IP Phone 1140E with SIP ﬁrmware to provide reliability to provisional responses, and the ability to update session parameters during call setup as well as after the initial invite has received a ﬁnal response. The combination of reliable provisional responses (PRACK) and the ability to change session parameters before call establishment (using UPDATE) will improve the IP Phone 1140E interactions with some PSTN networks where the parameters of a session may need updating before the call is established.

PRACK is used for adding reliability to provisional responses (such as 180 Ringing) in SIP messaging. The PRACK request plays the same role as ACK, but for provisional responses. [RFC 3262]

UPDATE allows a client to update parameters of a session (such as the set of media streams and their codecs) but has no impact on the state of a dialog. In that sense, it is like a re-INVITE, but unlike re-INVITE, it can be sent before the initial INVITE has been completed. This makes it very useful for updating session parameters within early dialogs. [RFC 3311]

To provision this feature see "Feature conﬁguration commands " (page 42).

RFC 3581

This feature implements an extension to SIP for Symmetric Response Routing for the IP Phone 1140E with SIP ﬁrmware. This extension permits the conduction of SIP dialogs through a Symmetric Network Address Translator (NAT) using UDP.

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This allows the phone to work from behind and/or in front of a symmetrical NAT with servers and/or clients that support RFC 3581. In particular, it enhances the capability of the IP Phone 1140E with SIP ﬁrmware to interoperate with other proxies and to work in any network conﬁguration. For this feature to work properly, the receiving end device must support RFC 3581.

To provision this feature see "Feature conﬁguration commands " (page 42).

RTP port conﬁguration

This RTP port conﬁguration feature provides options to set or change RTP ports in the Nortel IP Phone 1140E with SIP ﬁrmware. RTP port conﬁguration is available only through the provisioning server.

To provision this feature see "Feature conﬁguration commands " (page 42).

Voice Quality Monitoring

When Voice Quality Monitoring (VQMon) is enabled, the IP Phone 1140E with SIP ﬁrmware gathers statistics regarding the quality metrics of the current call and sends reports to the server at regular intervals. The call-related statistics contain condensed information about the SIP Session Description Protocol (SDP), the Call ID, the local and remote address, voice quality-related statistics, Zulu times for start-time and the time the report was sent. The voice quality-related statistics include jitter, packet loss, delay, burst gap loss, listening R-factor, R-LQ, R-CQ, MOS-LQ and MOS-CQ. The reports can be used for QoS monitoring. A third party server is required to collect and organize the data.

Distinctive ringing and Call waiting 9

End of call reports are sent with the Zulu time indicating start of session and end of session; session interval reports are sent with interval deﬁned in the conﬁguration using time stamps, and alert reports are sent with current time stamps with a limited frequency of 1 report per 5 seconds if any alert violation persists.

Release 2.0 supports interworking with SQLMediator 1.1. To provision this feature see "VQMon conﬁguration commands" (page 57).

Distinctive ringing and Call waiting

The Distinctive ringing feature permits users to distinguish between different types of call actions by playing a different ringing pattern. The request for a speciﬁc ringing pattern comes from the server at the time the call is being established. The Nortel IP Phone 1140E with SIP ﬁrmware does not request the playing of distinctive ringing from other parties. The ringing patterns to be used follow the North American standards which also include call waiting

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10 New in this release

tones for the times when the receiving end is already engaged in a call session. The predeﬁned ringing pattern identiﬁers available on the phone accommodate usage by the BroadWorks servers.

To provision this feature see "Feature conﬁguration commands " (page 42).

Shared Call Appearance

The Shared Call Appearance feature allows a given line to be conﬁgured with multiple locations, essentially allowing multiple endpoints to login to the system while using the same external number. Any one of these locations can be used to originate or receive calls. Any call appears to the other party to be originating from or terminating to the same number, regardless of the location initiating or receiving the call.

The Shared Call Appearance feature allows a user to pick up a call that was put on hold by another user of the same group and it allows a user to join an active call of another user in the group.

The Shared Call Appearance feature is supported on BroadWorks servers. To provision this feature see "Feature conﬁguration commands " (page 42).

Transfer to Voice Mail

The transfer to Voice Mail feature enables a soft key to transfer an incoming call, or a call waiting, to a voice mail box on the IP Phone 1140E with SIP ﬁrmware.

The transfer to Voice Mail feature is supported on MCS 5100 servers only. To provision this feature see "Feature conﬁguration commands " (page 42).

Other changes

For a detailed history of past releases of this document, see "Revision

history" (page 10).

Revision history

September 2008

Standard 03.09. This document is up-issued to reﬂect changes in technical content.

July 2008

Standard 03.08. This document is up-issued to reﬂect changes in technical content.

June 2008

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Other changes 11

Standard 03.07. This document is up-issued to support SIP Firmware for IP Phone 1140E Release 2.0.

February 2008

Standard 02.04. This document is up-issued to include editing changes.

November 2007

Standard 02.03. This document is up-issued to reﬂect changes in the technical information in response to change requests. A note was added stating that NAT_SIGNALLING is required for networks that use STUN or SIP_PING for NAT traversal. The commands FORCE_OCT_END and OCT_END were changed to FORCE_OCT_ENDDIAL and DISABLE_OCT_ENDDIAL respectively.

October 2007

Standard 02.02. This document is up-issued to ensure that the value of

802.1P_MEDIA parameter in the QoS and ToS commands must be set to

-1 to be able to have a voice path.

July 2007

Standard 02.01. This document is up-issued to support SIP Firmware for IP Phone 1140E Maintenance Release 1.1.

March 2007

Standard 01.02. This document is up-issued to incorporate an addition to the Maintenance and Troubleshooting section.

January 2007

Standard 01.01. This is a new document created to support the IP Phone 1140E with SIP Firmware.

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How to Get Help

This section explains how to get help for Nortel products and services.

Getting Help from the Nortel Web site

The best way to technical support for Nortel products is from the Nortel Technical support Web site:

ww.nortel.com/support

This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products. More speciﬁcally, the site enables you to:

•

download software, documentation, and product bulletins

•

search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues

• sign up for automatic notiﬁcation of new software and documentation

for Nortel equipment

•

open and manage technical support cases

Getting Help over the telephone from a Nortel Solutions Center

If you do not ﬁnd the information you require on the Nortel Technical Support Web site, and have a Nortel support contract, you can also get help over the telephone from a Nortel Solutions Center.

In North America, call 1-800-4Nortel (1-800-466-7835). Outside North America, go to the following Web site to obtain the telephone

number for your region:

ww.nortel.com/callus

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14 How to Get Help

Getting Help from a specialist using an Express Routing Code

To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go

ww.nortel.com/erc

to w

Getting Help through a Nortel distributor or reseller

If you purchased a service contract for your Nortel product from a distributor or reseller, contact the technical support staff for that distributor or reseller.

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Introduction to this guide

Subject

SIP Firmware Release 2.0 for IP Phone 1140E Administration

(NN43113-300) describes how to install, conﬁgure, and provision the IP Phone 1140E for use on a SIP network.

Intended audience

This administration guide is intended for system administrators of the Nortel IP Phone 1140E with a basic understanding of SIP. This guide is not intended for end users of the IP Phone 1140E. Many of the tasks outlined in the guide inﬂuence the function of the IP Phone 1140E on the network and require an understanding of telephony and Internet Protocol (IP) networking.

Acronyms

This guide uses the following acronyms:

Table 1 Acronyms used

AAA Authentication, Authorization, and Accounting ALG Application Layer Gateway DHCP Dynamic Host Configuration Protocol DNS Domain Name System DRegex Digit Regular Expression DSCP Differentiated Services Code Point EAP Extensible Authentication Protocol ERE Extended Regular Expressions FQDN Fully Qualified Domain Name FTP File Transfer Protocol GARP Gratuitous Address Resolution Protocol GUI Graphical User Interface HTTP Hyper Text Transfer Protocol

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16 Introduction to this guide

IETF Internet Engineering Task Force ISDN Integrated Services Digital Network IM Instant Message IP Internet Protocol IPCM Internet Protocol Client Manager ITU-T Telecommunications Standardization sector of the International

Telecommunications Union LAN Local Area Network MAC Media Access Control MADN Multiple Appearance Directory Number MAS Media Application Server NAT Network Address Translator NetConfig Configuration screens available after an IP Phone resets NDU Network Diagnostic Utility PDT Problem Determination Tool PEC Product Engineering Code POE Power Over Ethernet POSIX Portable Operating System Interface PRACK Provisional Acknowledgement PSTN Public Switched Telephone Network PVQMon Proactive Voice Quality Monitoring QoS Quality of Service RADIUS Remote Authentication Dial In User Service RTCP Real-time Control Protocol RTCP XR RTP Control Protocol Extended Reports RTP Real-time Transfer Protocol SCA Single Call Arrangement

Shared Call Appearance SDP Session Description Protocol SIMPLE SIP for Instant Messaging and Presence Leveraging Extensions SIP Session Initiation Protocol SMTP Simple Mail Transfer Protocol STUN Simple Traversal of UDP through NAT devices TFTP Trivial File Transport Protocol TPS Terminal Proxy Server

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TTL Time-to-live UDP User Datagram Protocol UFTP UNIStim File Transfer Protocol UNIStim Unified Network IP Stimulus Protocol VoIP Voice over IP VLAN ID Virtual Local Area Network Identification VLAN IP Virtual Local Area Network Internet Protocol VQMon Voice Quality Monitoring

Related publications

Other publications related to the SIP Firmware Release 2.0 for IP Phone 1140E Administration are:

•

SIP Firmware Release 2.0 for IP Phone 1140E Quick Reference Card

(NN43113-102)

•

SIP Firmware Release 2.0 for IP Phone 1140E User Guide

(NN43113-101)

Related publications 17

•

Broadsoft Partner Conﬁguration Guide Nortel SIP Firmware for 1120E / 1140E IP Phones (NN43121-300)

•

Expansion Module for IP Phones 1140E and 1120E (SIP Firmware) User Guide (NN43110-301)

•

Nortel IP Phone 1100 Series product bulletins on w

ww.nortel.com/sup-

port.

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18 Introduction to this guide

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Overview

Introduction

This chapter describes the hardware and ﬁrmware features of the Nortel IP Phone 1140E and provides a brief overview of Session Initiation Protocol (SIP).

SIP overview

Session Initiation Protocol (SIP) is a signaling protocol used for establishing multimedia sessions in an Internet Protocol (IP) network.

SIP is a text-based protocol similar to HTTP and SMTP. With the introduction of SIP to IP Phones, telephony integrates easily with other Internet services. SIP allows the convergence of voice and multimedia.

IP Phone 1140E with SIP Firmware

The IP Phone 1140E connects to an IP network using an Ethernet connection. All voice and signaling information is converted into IP packets and sent across the network.

The IP Phone 1140E can be ordered with UNIStim Firmware installed or with SIP Firmware installed. UNIStim Firmware and SIP Firmware use the same hardware, but the model number of an IP Phone 1140E with UNIStim Firmware is different from the model number of an IP Phone 1140E with SIP Firmware.

If you have an IP Phone 1140E with UNIStim Firmware, you can convert the ﬁrmware to SIP Firmware. To download the most recent version of SIP Firmware, see "Download the SIP Firmware to the provisioning server"

(page 30).

This guide explains how to:

•

conﬁgure the provisioning server and the DHCP server. Note: The provisioning server is where the ﬁrmware and the conﬁguration ﬁles for the IP Phone 1140E reside. This is not the IP Client Manager (IPCM) of the call server.

•

convert an IP Phone 1140E with UNIStim Firmware to an IP Phone 1140E with SIP Firmware

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20 Overview

•

provision the Device Settings parameters on the IP Phone 1140E with SIP Firmware

Note: Converting the ﬁrmware on an IP Phone 1140E from UNIStim Firmware to SIP Firmware overwrites the UNIStim Firmware. The IP Phone 1140E cannot operate in both modes simultaneously. A switch from UNIStim to SIP Firmware or SIP to UNIStim Firmware requires a ﬁrmware reload.

The following ﬁgure shows the main components of the IP Phone 1140E with SIP Firmware.

Figure 1 IP Phone 1140E with SIP Firmware

Installation overview

To install the IP Phone 1140E with SIP Firmware, three basic steps are required.

Introduction 21

Procedure 1 Installation overview

Step Action 1

Conﬁgure the provisioning server and, optionally, the DHCP server. The function of the provisioning server is to provide conﬁguration options to every IP Phone 1140E throughout the network. TheDHCP server can be conﬁgured to provide basic network-conﬁguration data or a more comprehensive set of network-conﬁguration data for the IP Phone 1140E with SIP Firmware.

2 3

Load SIP Firmware on the IP Phone 1140E. Conﬁgure the initial network-conﬁguration parameters on the IP

Phone 1140E with SIP Firmware.

—End—

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22 Overview

Figure 2 Installation of IP Phone 1140E with SIP Firmware, page 1 of 2

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Figure 3 Installation of IP Phone 1140E with SIP Firmware, page 2 of 2

Introduction 23

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24 Overview

Supported SIP proxy servers

Call server Call server release Minimum SIP Firmware on

the IP Phone 1140E

MCS 5100

MCS 5100 with CS 1000

CS 1500

3.5 1.0

4.0 1.0

3.5

4.5

3.5

5.0

4.0

5.0

1.0 1.1

CS 2000 SN09U

CS 2000 SN10

CS 2100 SE09.1

1.0

1.1

CS 2100 SE10

BroadSoft

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Before installation

Introduction

This chapter features a checklist of tasks you must complete before you install SIP Firmware on the IP Phone 1140E.

Preinstallation

Complete the following checklist.

Procedure 2 Preinstallation checklist

Step Action 1 Read and become familiar with the SIP Firmware Release 2.0

for IP Phone 1140E User Guide (NN43113-101) and the SIP Firmware Release 2.0 for IP Phone 1140E Quick Reference Card

(NN43113-102).

Ensure there is one IP Phone 1140E boxed package for each IP Phone 1140E being installed.

Table 2 IP Phone 1140E box contents

Item

IP Phone 1140E Graphite with icon keys without PS (SIP) (RoHS)

IP Phone 1140E Graphite with English keys without PS (SIP) (RoHS)

Accessories

Handset, Charcoal NTYS09AA70 Handset cord, Charcoal NTYS10AA70

Ensure that the IP Phone 1140E box includes:

Order number

NTYS05CAE6 N0142353

NTYS05DAE6 N0142354

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26 Before installation

Footstand kit, Charcoal NTYS11AA70 Telephone number label and lens kit NTYS12AA

2.3 m (7 ft) CAT5 Ethernet cable NTYS13AA

The IP Phone 1140E can be powered either by Power Over Ethernet (POE) or powered through an external power supply. Order the external power supply separately.

WARNING

Do not use the AC power adapter, if you are connected to a Power over the Ethernet (PoE) connection. Only use the AC power adapter when you do not have a Power over the Ethernet connection.

Table 3 1100 series phones separably orderable parts

CPC code PEC code

N0146475 NTYS17BAE6 IP Phone Global Power Supply (2000, 1100, 1200) (RoHS) N0089603 NTYS14AAE6 Standard IEC Cable - North America (RoHS) A0781922 NTTK15AA Standard IEC Cable – Australia / NZ (Note: RoHS not

N0114986 NTTK16ABE6 Standard IEC Cable – Europe N0109787 NTTK17ABE6 Standard IEC Cable – Switzerland N0109881 NTTK18ABE6 Standard IEC Cable – UK N010978 NTTK22ABE6 Standard IEC Cable – Denmark A0814961 A0814961 Standard IEC Cable - Argentina (Note: RoHS not required) N0118951 NTTK26AAE6 Standard IEC Cable - Japan

Product description

required)

CAUTION

TheIP Phone 1140E must be plugged into a10/100-BaseT Ethernet jack. Severe damage occurs if this IP Phone 1140E is plugged into an ISDN connection.

4 Ensure that the location meets the network requirements:

SIP Firmware Release 2.0 for IP Phone 1140E Administration

•

a DNS server and a DHCP server with DHCP relay agents installed, conﬁgured, and running. Using DHCP and DNS servers with CS 2000 network is recommended but not mandatory.

•

An Ethernet connection to a network with an appropriate SIP proxy server.

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Preinstallation 27

•

One of the following ﬁle servers used as a Provisioning server: — TFTP server — FTP server — HTTP server

Only a TFTP server can be used for an initial UNIStim-to-SIP Firmware conversion. An IP Phone 1140E with SIP Firmware can operate with a TFTP, FTP, or HTTP ﬁle server.

—End—

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28 Before installation

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Conﬁgure the provisioning server

ATTENTION

If you have UNIStim Firmware on your IP Phone 1140E, the ﬁrmware must be converted from UNIStim to SIP before you proceed with the following instructions. See the chapter "Upgrade and convert the IP Phone 1140E ﬁrmware" (page

79) for instructions on how to convert the ﬁrmware on an IP Phone 1140E from

UNIStim to SIP.

If the IP Phone 1140E is installed with SIP Firmware, further SIP Firmware upgrades can be done with a TFTP, an FTP, or an HTTP server.

How provisioning works

Provisioning is performed without interaction with the call server. The IP Phone 1140E with SIP Firmware connects directly with the provisioning server in order to retrieve ﬁrmware ﬁles and conﬁguration ﬁles. In this case, the provisioning server is not to be confused with the IP Client manager on the call server. The methods of provisioning are:

•

Automatic provisioning at power-up: After the IP Phone 1140E powers up or is reset, it checks the provisioning server for the latest ﬁles.

•

Provisioning through user interaction: The end user can manually check for updates by pressing the Services Context-sensitive soft key and selecting SystemSystem . In the menu select Check for Updates.

•

Automatic provisioning at a preconﬁgured time: The IP Phone 1140E with SIP Firmware checks for updates every 24 hours, at a time speciﬁed by a parameter in the device conﬁguration ﬁle.

The following steps are taken when provisioning updates occur. The IP Phone 1140E with SIP Firmware:

1. connects to the provisioning server

2. retrievesthe provisioning ﬁle (1140eSIP.cfg) from the provisioning server

3. reads and acts upon the content of the provisioning ﬁle and decides whether any other ﬁle is needed, based on a set of rules. If ﬁles need to be downloaded to the IP Phone 1140E, a new ﬁle transfer session starts

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30 Conﬁgure the provisioning server

for each ﬁle to be downloaded. The provisioning ﬁle (1140eSIP.cfg) can contain commands that prompt for conﬁrmation before a ﬁle is downloaded.

Download the SIP Firmware to the provisioning server

To download the SIP Firmware, follow the steps in the next procedure.

Procedure 3 Downloading SIP Firmware for IP Phone 1140E from the Nortel Web site

Step Action 1

Go to w Log on to the Nortel Web site with a valid Nortel User ID and

ww.nortel.com/support.

Password. The Technical Support page appears.

3 4 5

Enter IP Phone 1140E in the Knowledge and Solution Engine box. Select Software in the All types scroll down menu. Press the gray arrow at the end of the Knowledge and Solution

Engine box to obtain the Search Results.

From the Search Results, select the appropriate version of the SIP Firmware for the IP Phone 1140E, for example, SIP IP Phone 1140E

Release 0625C39D26.bin.

Place the selected ﬁrmware on the provisioning server.

—End—

Create the SIP provisioning ﬁle on the provisioning server

The provisioning ﬁle is downloaded from the provisioning server to the IP Phone 1140E every time the IP Phone 1140E checks for updates. The provisioning ﬁle is a clear text ﬁle that has the naming convention 1140eSIP.cfg. The following is an example of a provisioning ﬁle:

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+ 128 hidden pages