Avaya SIP Firmware for Release 2.0 IP Phone 1120E User Guide

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Title page

SIP Firmware Release 2.0 for IP Phone 1120E

User Guide

Revision history

September 2008

Standard 03.05. This document is up issued to support corrections to graphics and technical inforamation.

June 2008

Standard 03.04. This document is up issued to support SIP Firmware for IP Phone 1120E Maintenance Release 2.0.

July 2007

Standard 02.06. This document is up issued to support SIP Firmware for IP Phone 1120E Maintenance Release 1.1.

January 2007

Standard 01.02

Revision history

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Cleaning the IP Phone 1120E LCD display screen . . . . . 19

Context-sensitive soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Idle state Context-sensitive soft keys . . . . . . . . . . . . . . . . 20

In-call Context-sensitive soft keys . . . . . . . . . . . . . . . . . . 24

Navigation keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Using a USB Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Available IP Phone 1120E call features . . . . . . . . . . . . . . . . . 30

Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Regulatory and safety information . . . . . . . . . . . . . . . . . . . 31

Contents

Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . . 34

Using your IP Phone 1120E . . . . . . . . . . . . . . . . . . . . . . . . . 35

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Connecting the Components . . . . . . . . . . . . . . . . . . . . . . . . . 37

Removing the stand cover . . . . . . . . . . . . . . . . . . . . . . . . 39

Connecting the AC power adapter (optional) . . . . . . . . . . 39

Connecting the handset . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Connecting the headset (optional) . . . . . . . . . . . . . . . . . . 41

Connecting the LAN ethernet cable . . . . . . . . . . . . . . . . . 41

Installing additional cables . . . . . . . . . . . . . . . . . . . . . . . . 42

Wall-mounting the IP Phone (optional) . . . . . . . . . . . . . . 42

Entering text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Contents

Entering text using the telephone dialpad . . . . . . . . . . . . 45

Enabling and disabling the # Ends Dialing feature . . . . . . 47

Setting the dialpad to alphanumeric dialing . . . . . . . . . . . 49

Entering text using the USB keyboard . . . . . . . . . . . . . . . 50

Accessing the IP Phone 1120E . . . . . . . . . . . . . . . . . . . . . 52

Logging on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Automatic login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Setting the domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Entering your user login and password . . . . . . . . . . . . . . 57

Setting the duration of the login . . . . . . . . . . . . . . . . . . . . 59

Timed logoff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Timed logoff while phone is idle . . . . . . . . . . . . . . . . . . . . 60

Timed logoff while on a call . . . . . . . . . . . . . . . . . . . . . . . 60

Selecting a location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Your User Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Creating a user profile . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Overwriting your personal Address Book . . . . . . . . . . . . . 63

Confirmation login screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Logging off from the IP Phone 1120E . . . . . . . . . . . . . . . . . . 64

Configuring the IP Phone 1120E . . . . . . . . . . . . . . . . . . . . . 66

Adjusting the display screen contrast . . . . . . . . . . . . . . . . . . . 66

Creating the idle screen text display . . . . . . . . . . . . . . . . . . . . 67

Setting-up the Backlight Screensaver . . . . . . . . . . . . . . . . . . 68

Selecting a ring pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Adjusting the ring volume . . . . . . . . . . . . . . . . . . . . . . . . . 70

Adjusting the volume of the Handset, Headset,

and Handsfree mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Contents

Selecting the date and time format . . . . . . . . . . . . . . . . . . . . . 76

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Making a call using off-hook dialing . . . . . . . . . . . . . . . . . . . . 80

Making a call using on-hook dialing . . . . . . . . . . . . . . . . . . . . 82

Using handsfree calling . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Using Call Subjects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Managing Call Subjects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Adding a Call Subject . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Deleting a Call Subject . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Editing a Call Subject . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Caller identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Answering an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Redirecting an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Declining an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Creating a new Call Decline Reason . . . . . . . . . . . . . . . . 97

Managing Call Decline Reasons . . . . . . . . . . . . . . . . . . . 99

Ignoring an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

The Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Viewing the Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Initiating a call from the Address Book . . . . . . . . . . . . . . . . . 104

Adding a contact to your Address Book . . . . . . . . . . . . . . . . 106

Editing a contact in your Address Book . . . . . . . . . . . . . . . . 108

Copying information to the Address Book . . . . . . . . . . . . . . 112

Searching for a contact in the Address Book . . . . . . . . . . . . 114

Using the Search feature in the Address Book . . . . . . . 115

Using the Search feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Using Local Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Contents

Using Global Search . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Call Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Accessing the Call Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Managing calls in the Call Inbox while not on a call . . . . 124

Viewing the details of a call in the Call Inbox . . . . . . . . . 126

Managing missed calls . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Initiating a call from the Call Inbox . . . . . . . . . . . . . . . . . 128

Deleting calls in your Call Inbox . . . . . . . . . . . . . . . . . . . 130

Accessing the calls in your Call Inbox during a call . . . . 131

Call Outbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Accessing the Call Outbox . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Initiating a call from the Call Outbox . . . . . . . . . . . . . . . 134

Deleting calls from your Call Outbox . . . . . . . . . . . . . . . 135

Viewing the details of a call in the Call Outbox . . . . . . . 137

Accessing the calls in your Call Outbox during a call . . . 138

Instant Messaging (IM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Configuring Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . 139

Configuring IM automatic pop-up . . . . . . . . . . . . . . . . . . 139

Configuring Instant Messaging pop-ups . . . . . . . . . . . . . 141

Configuring IM audible alert . . . . . . . . . . . . . . . . . . . . . . 141

Composing an Instant Message . . . . . . . . . . . . . . . . . . . . . . 142

Instant Message Inbox/Outbox . . . . . . . . . . . . . . . . . . . . . . . 143

Accessing Instant Messages . . . . . . . . . . . . . . . . . . . . . 144

Viewing the content of an Instant Message . . . . . . . . . . . . . 145

Replying to an Instant Message . . . . . . . . . . . . . . . . . . . 145

Initiating a call from an Instant Message . . . . . . . . . . . . 146

Deleting an Instant Message . . . . . . . . . . . . . . . . . . . . . 147

While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Making a new call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Initiating a call using the Action Context-sensitive soft key 149

Contents

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Placing a call On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Multiple calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Using 3-way calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . 155

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Using the Park Call feature . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Using Park Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Retrieving a Parked Call . . . . . . . . . . . . . . . . . . . . . . . . 162

Additional features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Using the Friends feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Accessing your Friends list . . . . . . . . . . . . . . . . . . . . . . 164

Editing information about a friend . . . . . . . . . . . . . . . . . 167

Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Feature key programming . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Remove a programmed feature key . . . . . . . . . . . . . . . . 182

Feature key autoprogramming . . . . . . . . . . . . . . . . . . . . . . . 183

Autoprogramming feature keys . . . . . . . . . . . . . . . . . . . 184

Creating a feature key using the Copy key . . . . . . . . . . 188

Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Setting the phone to Do Not Disturb . . . . . . . . . . . . . . . . . . . 194

Setting a Presence state . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Adding a new Presence state message . . . . . . . . . . . . . 198

Configuring Privacy settings . . . . . . . . . . . . . . . . . . . . . . . . . 199

Incoming call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Outgoing call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Multiple Appearance Directory Number . . . . . . . . . . . . . . . . 202

Advanced features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Viewing the phone information . . . . . . . . . . . . . . . . . . . . . . . 204

Contents

Accessing the system menu . . . . . . . . . . . . . . . . . . . . . . . . . 205

Checking for updates . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Switching the proxy . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Resetting the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Erasing the user data . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Network menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Visual indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

Display screen icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

Visual Alerter/Message Waiting Indicators . . . . . . . . . . . . . . 218

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Welcome

Your IP Phone 1120E brings voice and data to your desktop. The IP Phone 1120E connects directly to a Local Area Network (LAN) through an Ethernet connection. The SIP IP Phone 1120E communicates using Session Initiated Protocol (SIP) after the firmware (FW) is upgraded to a SIP-enabled version.

The following figure shows the IP Phone 1120E.

Figure 1: IP Phone 1120E

User-defined feature keys

Visual Alerter/Message Waiting Indicator

High resolution display screen

Context-sensitive soft keys

Inbox Outbox Directory

Handset

Speaker

Copy

Services Quit

Feature Status Indicator

Volume control

Mute

Handsfree

Enter

Dialpad

Goodbye

Expand

Headset

Hold

Navigation Cluster

Welcome

Basic features

Your IP Phone 1120E supports the following features:

• four user-defined feature keys with labels and indicators Attention: The IP Phone 1120E designates Key 1 as Feature Key 1

and reserves it as the line key for the phone.

• the capacity to add three IP Phone 1100 series Expansion Modules, of which adds an additional 18 programmable feature keys

• four Context-sensitive soft keys

• graphical, high-resolution LCD display, backlit, with adjustable contrast

• high-quality speaker phone

• volume control keys for adjusting the ringer, speaker, handset, and headset volume

• six specialized feature keys: —Quit

— Directory — Inbox — Outbox — Services —Copy

• six call-processing fixed keys: —Mute

— Handsfree — Goodbye — Instant Message Log — Headset

—Hold

• gigabit Ethernet ports

• built-in gigabit Ethernet switch for shared PC access

Welcome

• headset jack with an On/Off key

• USB port to support a keyboard or mouse Attention: Powered downstream 1.1-compliant USB hubs are

supported, including USB 2.0 hubs, if they offer USB 1.1 backwards compliancy.

• automatic Dynamic Host Configuration Policy (DHCP) network configuration

• hearing aid compatibility Attention: In this guide, user-defined feature key labels appear

beside the keys, and Context-sensitive soft key labels appear directly above the keys.

Figure 2 shows user-defined feature keys and Context-sensitive soft keys.

Figure 2: User-defined feature keys and Context-sensitive soft keys

User-defined feature keys

Feature Key Line 1 (Reserved)

Context-sensitive soft keys

Welcome

Telephone controls

Use the Volume control buttons to adjust the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the top button to increase the volume, and press the bottom button to decrease the volume.

Press the Mute key to listen to the call without transmitting. Press the Mute key again to return to two-way conversation. The

Mute key applies to handsfree, handset, and

headset microphones.

Attention: Your IP Phone 1120E may have fixed keys with icons or with labels. This document presents both versions of the fixed key.

Attention: When you enable mute, a red LED on the Mute key remains lit.

Press the Handsfree key to activate the built-in speaker and microphone of the IP Phone 1120E.

Attention: The Handsfree LED indicator, on the Handsfree key, lights to indicate when handsfree is active.

Use the Navigation Key Cluster to scroll through menus and lists that appear on the LCD display screen or for text entry. The outer part of this key cluster rocks for up, down, left, and right movements. (See “Navigation keys” on page 27.)

Welcome

Use the Enter key, at the center of the

Navigation Key Cluster, to select menu

items or to confirm changes.

Attention: The Enter key duplicates the function of the Context-sensitive soft keys Select and Set.

Use the Dialpad to enter numbers and text.

Press the Hold key to put an active call on hold. Press the Hold fixed key to return to a call on hold.

You can have several calls in a hold state.

Press the Expand key to access the Instant Messaging Log.

Press the Headset key to answer a call by using the headset or to switch a call from the handset or handsfree to the headset.

Attention: The Headset LED indicator, on the Headset key, lights to indicate that the headset is in use.

Press the Goodbye/Release key to terminate an active call. For multiple calls the

Goodbye/Release key ends the highlighted

call. Use the Goodbye/Release to close menu

navigation or cancel user tasks.

Welcome

When you receive a voice message, the red

Visual Alerter/Message Waiting Indicator

lights. Also, when the ringer sounds, this indicator flashes.

When you receive an instant message (IM), the blue Visual Alerter/Feature Status

Indicator lights.

Press the Copy key to copy contact information from one source such as the Address Book to a destination such as a feature key.

Press the Services key to access the following features:

1. Search

2. Do Not Disturb

3. Call Forward

4. Presence

5. Retrieve Parked Call (Not available for all call servers.)

6. System Attention: The Servcs Context-

sensitive soft key accesses the same menu.

Press the Services key twice quickly to access the Network menu.

Welcome

Press the Quit key to cancel a current onscreen operation or to exit the menu.

Attention: Pressing the Quit key does not affect the status of active calls.

Press the Outbox key to view a record of all outgoing calls.

Attention: This key does not function as a shift key.

Press the Inbox key to access your call inbox.

The call inbox stores all incoming calls on an active phone.

Attention: This key does not function to send Instant Messages.

Press the Directory key to access the Address Book and the Friends list.

Attention: You can access the Address Book while on a call and start a new call with a highlighted contact.

Context-sensitive soft keys are below the

display area. The LCD label above each key changes based on the active feature.

Welcome

The keys on either side of the LCD display area are User-defined Feature Keys, with labels on the LCD. The system administrator may reserve some keys for specific functionality during tasks and for advanced set-up screens.

You can define these keys for specific functions such as Call Forward.

Attention: The IP Phone 1120E reserves the lower right key as the default user’s line key.

Welcome

Telephone display

Your IP Phone 1120E has three display areas:

• The upper display area provides line and feature key status.

• The middle display area contains single-line information for items such as caller number, caller name, menu items, feature prompt strings, user-entered digits, date and time information, and telephone information.

• The lower display area provides feature Context-sensitive soft key label information.

Figure 3: IP Phone 1120E LCD screen

Upper display area

User-defined feature key labels

Middle display area

Date/Time display Call party information Menu information Directories information

Lower Display Area

Context-sensitive key labels

Cleaning the IP Phone 1120E LCD display screen

To clean the LCD display screen, gently wipe with a soft, dry cloth.

CAUTION

Do not use any liquids or powders on the IP Phone. Using anything other than a soft, dry cloth can contaminate IP Phone components and cause premature failure.

Welcome

Context-sensitive soft keys

Your IP Phone 1120E has four Context-sensitive soft keys beneath the LCD screen. The Context-sensitive soft keys access different features and menus depending on the state of the phone and the menu you access.

Idle state Context-sensitive soft keys

When your phone is in the idle state, you can access the menu items shown in the following figure by using the Context- sen sit ive soft keys.

Figure 4: Idle state Context-sensitive soft keys

Context-sensitive soft keys to ac cess screen menu items

View Press the View Context-sensitive soft key to

access the following menu items:

1. Friends - a list of friends

2. Address Book - personal directory

3. Inbox - a list of received phone calls

4. Outbox - a list of dialed phone calls

5. Phone Information - information about the hardware and software of the IP Phone 1120E

Welcome

Servcs

Press the Servcs Context-sensitive soft key to access the following features:

1. Search - use to search in the local directory (personal Address Book) and the global directory (network Address Book) for names and phone numbers.

2. Do Not Disturb - use to block all incoming calls.

3. Call Forward - use to forward an incoming calls to an alternate destination.

4. Presence - use to set your own presence state to display to other users.

5. Retrieve Parked Call - use to retrieve a parked call from the server. (This feature is not available for all call servers.)

6. System - for the advanced user to access uncommon tasks with the exception of the logon and logoff tasks. The following items are accessed:

• Login

• Logout

• Check for Updates

• Switch Proxy

• Reset Phone

• Erase User Data

Welcome

Msgs

Press the Msgs Context-sensitive soft key to access the following features:

1. Voice Mail - use to call voice mail number.

2. Instant Messaging - use to access the Instant Messaging Inbox/Outbox.

Prefs

Welcome

Press the Prefs Context-sensitive soft key to access the following menu items:

1. Display - use to adjust the display settings of the LCD screen.

2. Audio - use to adjust tones and volume settings.

3. Feature Options - use to configure the following:

— Feature Keys — Call Decline Reasons — Call Ignore Action — Call Subjects — Call Fwd Notification

4. Message Options - use to change Voice Mail settings and IM settings.

5. Language - use to change the interface language

6. Misc Options - use to access the following options:

— Alpha Dialing — Search Method — Incoming Privacy — Outgoing Privacy — # Ends Dialing — Change Location —Time

Welcome

7. Network - use to access: — Server Settings — Device Settings — Diagnostics —Lock

In-call Context-sensitive soft keys

When you are in an In-call session, the menu items shown in the following figure are accessible by using the Context-sensitive soft keys.

Figure 5: In-call Context-sensitive soft keys

Welcome

Context-sensitive soft keys to access screen menu items during an in-call session

Action Press the Action Context-sensitive soft key

to access the following menu items:

1. New Call/Conference - use to place the current call on hold and to initiate a new call or to begin a conference call.

2. Release Call - use to hang up an active call.

3. Transfer Call - use to transfer an active call to another phone number or SIP address.

4. Park Call - use to park an active call to the server (This feature is not available for all call servers.)

Servcs

Press the Servcs key to access the following features:

1. Search

2. Do Not Disturb

3. Call Forward

4. Presence

5. Retrieve Parked Call (This feature is not available for all call servers.)

6. System

Welcome

Audio

Press the Audio Context-sensitive soft key to access the following features:

1. Change Audio Settings - use to adjust the audio quality between three settings:

—Low —Medium — High

Attention: You can change audio settings to improve audio quality based on the available band width. If you are limited to a low Internet band width, you can improve the audio quality by changing the audio setting to low.

2. Monitor Audio Quality - use to view details about the audio quality of an active call.

Welcome

Navigation keys

To easily navigate within the many menus of your IP Phone 1120E, you should become familiar with a few important navigation keys.

Attention: Menu items are listed and ordered by number. You can press the number on the dialpad corresponding to each me nu item to activate that menu item, instead of using the navigation key to move up and down the menu list to highlight an item, and then press the

Select Context-sensitive soft key to activate that item.

Navigation Keys.

Navigation Key Cluster

Press the Left/Right part of the Navigation

Key Cluster to:

— Scroll long lines of text when you

view a caller ID on the display screen.

Attention: The IP Phone 1120E automatically scrolls long lines of text from right to left for entries such as in your address book or your Call Inbox. When your Search Method is set to Index Search (See “Searching for a

contact in the Address Book” on page 114), you can increase the speed

of the scrolling by repeatedly pressing the right navigation key or decrease the scrolling speed by repeatedly pressing the left navigation key.

— Change the slide adjustment from

left to right when you adjust such things as contrast or volume.

Welcome

Navigation Key Cluster

Press the left side of the Navigation Key

Cluster to erase a character (backspace)

when you enter and edit text. Press the right side of the Navigation Key

Cluster to create a space when you enter

and edit text

Press the up/down part of the Navigation

Key Cluster to:

— Move the highlight up and down

from one item to another item in a list such as Address Book entries or items in your Call Inbox.

— Scroll lists and message contents

when you view IMs.

— Move the cursor from line to line

when entering and editing text or data.

Attention: When you want to scroll through a list of many items, you can hold the up or down key of the

Navigation Key Cluster to

automatically move up or down the list of items.

Use the Enter key, at the center of the

Navigation Key Cluster, to select menu

items or a highlighted item in a list.

Attention: The Enter key duplicates the function of the Context-sensitive soft keys Select and Set.

Press the Quit key to cancel a current onscreen operation or to exit a menu.

You can navigate to an item in a menu by pressing the corresponding number on the dialpad, and then activate the item or continue navigating the list of items.

Using a USB Mouse

Welcome

Attention: Pressing the Quit key does not affect the status of an active call while navigating a menu.

Attention: You can press the Goodbye key to exit a menu, but if you press the

Goodbye key during an active call, you

terminate the call and close the menu.

The IP Phone 1120E is equipped with a USB port to which you can connect a USB mouse. You can use the USB mouse to activate Contextsensitive soft key items and menu items.

Click on a Context-sensitive soft key label of the LCD screen to activate that item. When a menu is open, double-click on a menu item to activate it or click on the item to highlight it. For example, you can click on the View Context-sensitive soft key label to open that menu. Next to view the Inbox, double-click on the word Inbox in the menu list. You can doubleclick on a name in the Inbox list to initiate a call or click the item to highlight the name and continue to interact with the menu item.

To access the Network menu right-click anywhere on the LCD screen of your IP Phone 1120E.

Attention: USB mouse support is available for the IP Phone 1120E but does not extend to any added Expansion Modules.

Welcome

Available IP Phone 1120E call features

The IP Phone 1120E is designed to be supported by various call servers. The specific call server to which the IP Phone 1120E is connected to determines whether certain features are available to your phone. Call features must be assigned to your telephone and supported by call server software.

Attention: Not all feature are available. To determine which features are available or to activate features, contact your system administrator or service provider.

Attention: Not all service providers support the entry of a SIP address to initiate a call, for example, jim@companya.com. Some service providers require that you enter a Dire ct or y Num be r (DN) to initiate a call, for example, 555-5555. Contact your system administrator to determine whether your call server supports SIP address dialing.

Security features

To use the IP Phone 1120E, you must have a log on ID and password assigned to your phone. This securi ty measure ensures that when you log off calls cannot be made from your phone. Also, when you are log off from the phone, features such as Address Book, Instant Message logs, and Call Outbox are not accessible. Your log on ID and password protect access to your user profile. To access your user profile, you must enter your password.

Regulatory and safety information

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenn a .

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/ TV technician for help. Attention: The user should not make changes or modifications not

expressly approved by Nortel Networks. Any such changes could void the user’s authority to operate the equipment

This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

Warnings:

• This is a Class B product. In a domestic environment this product can cause radio interference in which case the user must take adequate measures.

• Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device mus t acce p t any interference, including interference that may cause undesired operation of the device."

• Privacy of communications may not be ensured when using this IP Phone.

Regulatory and safety information

• This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body (excluding the handset). This transmitter must not be collocated or operated in conjunction with any other antenna or transmitter.

To prevent radio interference to the licensed service, this device must be operated indoors only and should be kept away from windows to provide maximum shielding.

この装置は、情報処理装置等電波障害自主規制協議会（ＶＣＣＩ）の基準に基づくクラス B 情報技術装置です。この装置は、家庭環境で使用することを目的としていますが、この装置がラジオやテレビジョン受信機に近接して使用されると、受信障害を引き起こすことがあります。

取扱説明書に従って正しい取り扱いをして下さい。

Table 1 lists EMC compliance for various jurisdictions.

Table 1: EMC compliance (Part 1 of 2)

Jurisdiction Standard Description

United States

FCC CFR 47 Part 15Class B Emissions: FCC Rules for

Radio Frequency Devices (see Notes 1 and 2)

Canada ICES-003 Class B Emissions: Interference-

Causing Equipment Standard: Digital Apparatus

Australia/ New Zealand

AS/NZS 3548 CISPR 22

Class B Emissions: Information technology equipment - Radio disturbance

Regulatory and safety information

Table 1: EMC compliance (Part 2 of 2)

Jurisdiction Standard Description

European Community

EN 55022 Class B Emissions: Information

technology equipment - Radio disturbance

EN 55024 Information technology equipment -

Immunity characteristics Limits and methods of measurement

EN 61000-3-2 Limits for harmonic current emissions

(equipment input current <= 16 A per phase)

EN 61000-3-3 Limitation of voltage fluctuations and

flicker in low-voltage supply systems for equipment with rated current <= 16 A

Japan VCCI Regulations for voluntary control

measures.

Table 2 lists Safety compliance for various jurisdictions.

Table 2: Safety compliance

Jurisdiction Standard Description

United States UL 60950-1 Safety of Information T echnology Equipment Canada CSA 60950-1-30 Safety of Information Technology Equipment European

Community Australia/New

Zealand

EN 60950-1 ITE equipment - Safety - Part 1: General

requirements

AS/NZS

60950.1:2003

Safety of Information T echnology Equipment

Regulatory and safety information

Other

US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking requirements.

EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from http:www.nortel.com/corporate/

community/enviroment/life_cycle/delcarations.html or Nortel Networks GmbH

address: Ingolstaedter Strasse 14-18, 80807 Munich Germany Australia: AS/ACIF S004: Voice Frequency Performance Requirements

for Customer Equipment

DenAn regulatory notice for Japan

Using your IP Phone 1120E

After you familiarize yourself with the IP Phone 1120E features, you can start to use the IP Phone. This section describes how to use the IP Phone 1120E.

Getting Started

The following section introduces the important details of the IP Phone 1120E. Carefully read every section before you opera te the new IP Phone 1120E.

“Before you begin” on page 36

“Connecting the Components” on page 37

“Entering text” on page 44

“Accessing the IP Phone 1120E” on page 52

“Configuring the IP Phone 1120E” on page 66

Using your IP Phone 1120E

Before you begin

CAUTION Damage to Equipment

Do not plug your IP Phone 1120E into a regular telephone jack. This results in severe damage to the IP Phone. Consult your system administrator to ensure that you plug your telephone into a 10/100/ 1000 BaseT Ethernet jack.

CAUTION

Your IP Phone 1120E is designed for use in an indoor environment only.

CAUTION

Do not plug your IP Phone 1120E into an Integrated Service Digital Network (ISDN) connection. Severe damage can result.

Using your IP Phone 1120E

Connecting the Components

The following figure shows the connections on the IP Phone 1120E.

Figure 6: IP Phone 1120E connections

Accessory Expansion Module port

USB Connector

WARNING Ensure that the protective rubber cap o n the Expansion Module port is in place when the port is not in use. The connection of anything other than the proper Expansion Module connector to this port can cause damage to the phone.

PC Ethernet port LAN Ethernet port

Tilt Lever

Link lamp

AC Adapter jack Headset jack Handset jack

Perform the following steps to connect the components of the phone and to install the phone.

“Removing the stand cover” on page 39

“Connecting the AC power adapter (optional)” on page 39

Using your IP Phone 1120E

“Connecting the handset” on page 40

“Connecting the headset (optional)” on page 41

“Connecting the LAN ethernet cable” on page 41

“Installing additional cables” on page 42

“Wall-mounting the IP Phone (optional)” on page 42

Figure 7: Wall-mount lever

Wall-mount lever

WARNING Your IP Phone 1120E is shipped with the base locked in position. To avoid damag ing your phone, press the wall-mount lever , located under the Handsfree key as indicated in the previous figure to release the base and pull it away from the phone.

Using your IP Phone 1120E

Removing the stand cover

To access the cable routing tracks and attach cables, you must remove the stand cover. Pull upward on the center catch as indicated in the following figure, and remove the stand cover. The cable routing tracks are now accessible.

Figure 8: Remove the stand cover

Tilt Lever Button

Center Catch

Handset cord exit

Connecting the AC power adapter (optional)

Your IP Phone 1120E supports AC power and Power over Ethernet (PoE). For AC power, use only the Nortel AC Adapter (N0023000). To use PoE, your connected LAN must support PoE.

Using your IP Phone 1120E

1. To connect the adapter to the AC adapter jack on the bottom of the phone, form a small bend in the cable.

2. Thread the adapter cord through the channels in the stand .

WARNING

Use only the approved Nortel AC Adapter (model #N0023000) with your IP Phone 1120E.

Attention: Your IP Phone 1120E supports both AC power and Power over Ethernet options, including IEEE 802.3af standard power. You can order the optional AC adapter separately to use local AC power. To use Power over Ethernet, where power is delivered over the CAT5 cable, the LAN must support Power over Ethernet, and an AC adapter is not required.

WARNING

Do not use the AC power adapter, if you are connected to a Power over the Ethernet (PoE) connection. Only use the AC power adapter when you do not have a Power over the Ethernet connection.

Attention: You must use CAT-5e (or later) cables if you want to use gigabit Ethernet.

Connecting the handset

Use the following procedure to connect the handset to the IP Phone 1120E.

1. Connect the end of the handset cable, with the short straight section, into the handset.

2. Connect the end of the handset cable with the long straight section, into the RJ-9 handset jack marked with the symbol the phone.

3. Form a small bend in the cable.

4. Thread the handset cord through the channels in the stand so that it exits behind the handset on the right side in the Handset cord exit in

+ on the back of

Using your IP Phone 1120E

the stand base marked with the symbol + as shown in Figure 8 on

page 39.

Connecting the headset (optional)

If you have a headset, you can connect the headset to the IP Phone 1140E.

1. Plug the connector into the RJ-9 headset jack marked with the symbol ) on the back of the phone.

2. Thread the headset cord along with the handset cord through the channels in the stand so that the headset cord exits the channel marked with the symbol ).

Connecting the LAN ethernet cable

Attention: Your IP Phone 1120E supports both AC power and PoE options, including IEEE 802.3 standard power. To use local AC power, you can order the optional AC adapter separately. To use PoE, where power is delivered over the CAT5 cable, the LAN must support PoE, and you do not need an AC adapter.

Connect your IP Phone to your LAN using a

CAT5e Ethernet cable to

enable full functionality of your IP Phone. If your Ethernet port is equipped with Power over Ethernet (PoE), your IP Phone can be powered through the LAN port.

1. Connect one end of the supplied Ethernet cable to the back of your phone by using the RJ-45 connector marked with the symbol %.

2. Thread the network cable through the channel marked with the symbol %.

3. Connect the other end of the cable to your LAN Ethernet connection. Attention: If you want to connect your PC Ethernet through the

phone, connect one end of the PC Ethernet cable to your phone by using the RJ-45 connector marked with the symbo thread it through the channel marked with the symbol

l (, and then

(. Connect the

other end to the LAN connector on the back of your PC.

Using your IP Phone 1120E

Installing additional cables

If applicable, you can plug in an optional USB device such as a USB mouse or a USB keyboard. Connect the USB cable to the USB port on the back of the IP Phone

Figure 9: Cable routing tracks and mounting holes

Method B

Method A

Wall-mounting the IP Phone (optional)

You can mount your IP Phone 1120E on a wall either by: (method A) using the mounting holes on the bottom of the phone stand or (method B) using a traditional-style wall-mount box with an RJ-45 connector and 15 centimeter (cm) (6-inch) RJ-45 cord (not provided).

Complete steps 1-7, as needed, before you wall-mount your phone:

Using your IP Phone 1120E

Method A:

1. Press the wall-mount lever, and pull the phone away from the stand, as shown in the following figure.

2. Use the stand cover (the part you removed in “Removing the stand

cover” on page 39), to mark the wall-mount holes by pressing the

bottom of the stand cover firmly against the wall in the location where you wish to install the phone. Four small pins on the bottom of the stand cover make marks on the wall.

3. Use the marks as a guideline for installing the wall-mount screws (not provided). Install the screws so that they protrude 3 millimeters (mm) (1/8 inch) from the wall.I

4. Install the phone stand mounting holes over the screw heads as indicated in Figure 9 on page 42 (Method A). You may need to remove the phone from the wall to adjust the lower screws.

5. When the lower screws are snug, install the phone on the mounting screws, and then tighten the top screws.

Figure 10: Rotate the phone into the wall mount position.

Tilt lever Wall-mount lever

Using your IP Phone 1120E

Method B:

1. Attach the 15-cm (6-inch) CAT5e cable.

2. Position the stand over the mounting rivets, and slide the phone down the wall so that the rivets fit into the slots on the stand, indicated in

Figure 9 on page 42 (Method B).

3. Replace the stand cover. Ensure that all cables are neatly routed and press the stand cover into place until you hear a click.

4. Put the phone in the wall-mount position (optional). If you wall-mount your phone, put it in the wall-mount position by holding the Tilt Lever and pressing the phone towards the base until the phone is parallel with the base. Release the Tilt Lever and continue to push the ph one towards the base until you hear an audible click. Ensure the ph one is securely locked in position.

Attention: To add an IP Phone 1100 Series Expansion Module see,

Expansion Module for IP Phone 1100 Series (SIP Firmware) User Guide (NN43110-301).

Entering text

You can enter and edit text on your IP Phone 1120E using the following methods:

• “Entering text using the telephone dialpad” on page 45

• “Entering text using the USB keyboard” on page 50

You can make a call by dialing a telephone number (Directory Num ber) or by dialing a person’s alphanumeric SIP address (for example, jdoe2@domain.com).

Attention: Some service providers only support the use of a Directory Number (DN) such as 555-5555 to initiate a call to another phone. Contact your system administrator or service provider to determine if alphanumeric dialing is supported.

Alphanumeric dialing refers to the spelling of names or words by dialing alphabetic characters which are located with the numbe rs on the numeric dialpad of your IP Phone 1120E. You can use an Alphanumeric entry

Using your IP Phone 1120E

when entering Instant Messages (IMs), SIP addresses, and entries to such things as your Address Book and Feature Key labels.

Entering text using the telephone dialpad

When you can use the dialpad to enter text, the abc/123 Contextsensitive soft key becomes available for applications that offer text input. The abc/123 Context-sensitive soft key toggles between alphabetic and numeric input. When the Context-sensitive soft key label is abc, you can enter alphabetic text and when the Context-sensitive soft key label is 123, you can enter numbers.

Figure 11: Context-sensitive soft key abc/123

For example, if you want to enter the letter a, press the abc/123 Contextsensitive soft key to switch to alphabetic input, and then press the number

2 key once. If you want to enter the upper case letter C, press the nu mber 2 key six times. Y ou can cycle through the letters (and the actual number)

by repeatedly pressing the number button. Names or words, which have two adjacent letters, that require the same

button, such as in the word press, are entered by entering the first character, briefly pausing, and then entering the next letter. Press the dialpad key 6 for the p pause a moment, and then press it again twice to cycle to the letter r.

When entering alphanumeric information, the 1 key on the dialpad represents the characters in Table 3. To enter a special character, press the dialpad number 1 to cycle through the characters until you reach the

Using your IP Phone 1120E

one you need. For example to enter a question mark (?), press the number 1 key eight times.

Table 3: Alphanumeric characters for Dialpad key 1

Character Name

@ .

_ & ‘ ^ ? ! ( ) , \ /

at period dash underscore ampersand apostrophe carat question mark exclamation point left parentheses right parentheses comma backslash forward slash

: ; ~ = +

colon semi-colon tilde equal plus

Using your IP Phone 1120E

Table 3: Alphanumeric characters for Dialpad key 1

Character Name

Attention: No letters are associated with the 0 key.

numeral 1

Enabling and disabling the # Ends Dialing feature

You can enable the IP Phone 1120E to use the Octothorpe (#) symbol to immediately dial the entered address or phone number.

To enable the # Ends Dialing feature perform the following steps:

Prefs

On Back

1. Press the Prefs Context-sensitive soft key and select Misc Options. Highlight

# Ends Dialing and press the Change

Context-sensitive soft key.

2. Choose one of the following: — Press the On Context-sensitive soft

key to turn on # Ends Dialing.

— Press the Back Context-sensitive

soft key to keep existing configurations and return to the

Preferences menu.

Using your IP Phone 1120E

To disable the # Ends Dialing feature perform the following steps:

Prefs

Off Back

1. To turn off # Ends Dialing, press the

Prefs Context-sensitive soft key, select Misc Options. Highlight # Ends Dialing

and press the Change Context-sensitive soft key.

2. Choose one of the following: — Press the Off Context-sensitive soft

key to turn off # Ends Dialing.

— Press the Back Context-sensitive

soft key to keep existing configurations and return to the

Preferences menu.

Using your IP Phone 1120E

Setting the dialpad to alphanumeric dialing

You can set the dialpad of the IP Phone 1120E to alphanumeric as the default. This setting eliminates the need to press the abc/123 Contextsensitive soft key when entering text. The abc/123 Context-sensitive soft key can still toggle between alphabetic and numeric input, but alphabetic is the default.

To set the dialpad to alphanumeric as the default:

Prefs

On Back

To disable alpha dialing and set numeric as the default:

Prefs

1. Press the Prefs Context-sensitive soft key and select Misc Options. Highlight

Alpha Dialing and press the Change

Context-sensitive soft key.

2. Choose one of the following: — Press the On Context-sensitive soft

key to turn on alphanumeric dialing.

— Press the Back Context-sensitive

soft key to keep existing configurations and return to the

Preferences menu.

1. Press the Prefs Context-sensitive soft key and select Misc Options. Highlight

Alpha Dialing and press the Change

Context-sensitive soft key.

Using your IP Phone 1120E

2. Choose one of the following:

Off Back

— Press the Off Context-sensitive soft

key to return the IP Phone 1120E to numeric dialing.

— Press the Back Context-sensitive

soft key to keep existing configurations and return to the

Preferences menu.

Entering text using the USB keyboard

You can use a USB keyboard when connected to the USB port of your IP Phone 1120E to enter text and numbers, access some features, and duplicate specific functions.

For number entry in telephone applications (for example, when dialing), you can use the keyboard to enter digits (0–9), as well as * and #. You can use the alpha keys when you enter text, for example when you enter the text of an Instant Message.

The following table shows the USB Keyboard function keys and their associated IP Phone 1120E fixed keys.

Table 4: USB keyboard functions

USB Keyboard Key

Esc Quit F1 Services F2 Expand F3 Inbox F4 Outbox F5 Address Book F6 Copy

IP Phone 1120E Fixed Key

Table 4: USB keyboard functions

Using your IP Phone 1120E

USB Keyboard Key

IP Phone 1120E Fixed Key

F7 Volume Down F8 Volume Up F9 Mute F10 Hold F11 Headset F12 Handsfree Break Goodbye (Release) Backspace Left arrow of Navigation Cluster Arrow left Left arrow of Navigation Cluster Arrow Right Right arrow of Navigation

Cluster Arrow Up Up arrow of Navigation Cluster Arrow Down Down arrow of Navigation

Cluster Enter Enter

Accessing the IP Phone 1120E

Normally you need a log on ID and a password to log on to a server with your IP Phone 1120E.

Logging on

The following figure shows the User Login screen when you power up the phone or after you log off.

Figure 12: User Login Screen

When you log on to your IP Phone 1120E after the initial logon you are required to confirm your logon ID, enter your password, and select the duration of this session. However, the first time you use your IP Phone 1120E, you may need to complete some of the following:

• “Setting the domain” on page 53

• “Selecting a language” on page 55

• “Entering your user login and password” on page 57

• “Setting the duration of the login” on page 59

• “Selecting a location” on page 61

• “Your User Profile” on page 62

• “Overwriting your personal Address Book” on page 63

Accessing the IP Phone 1120E

Attention: The system automatically logs you back on after a power outage or firmware upgrade. This feature is a network wide configuration that the system administra to r se ts up .

Automatic login

Before you first receive your 1120E IP Phone, your system administrator may configure your IP Phone with your user login and password. If this is the case you only need to plug in the IP Phone and it will be ready to use without further configuration.

Attention: If the IP Phone is configured with automatic logon, you can not use the log off function, and you need a password to access some features and functions. Contact you r sys tem ad m i nist ra to r or service provider for further information .

Setting the domain

Before the login process, if you need to change th e domain or confirm the domain you log into is correct, press the Domain Context-sensitive soft key from the login screen. The current domain appears on the IP Phone 1120E LCD screen. You can edit the domain that is listed or press the Domains Context-sensitive soft key to access a list of available domains to which you can choose to connect.

Attention: Check with your system administrator before editing or changing domains.

Accessing the IP Phone 1120E

Changing the domain

1. Choose one of the following:

Domains Done

Edit

Select

— Press the Domains Context-

sensitive soft key to change the current domain.

— Press the Done Context-sensitive

soft key to keep existing configurations and return to the User

Attention: You can edit the domain to which the IP Phone 1120E connects. Contact your system administrator before editing the domain.

2. Press the Up/Down navigation key to highlight the new domain you want to use.

3. Choose one of the following: — Press the Select Context-sensitive

soft key to change the domain to the highlighted domain from the list. The phone returns to the Current

Domain display screen, and the new

domain appears.

Back

— Press the Back Context-sensitive

soft key to keep existing configurations and return to the previous menu.

Accessing the IP Phone 1120E

Done 4. Press the Done Context-sensitive soft

key to confirm the new domain and return to the User Login screen.

Selecting a language

Your IP Phone 1120E has the capacity to operate using other languages, such as French. The system administrator can provision the IP Phone with up to five languages. If the phone is provisioned with other languages, you can choose an available language during the login process by pressing the Lang Context-sensitive soft key on the User

Changing the language

1. Choose one of the following:

Change

Back

—Press the Change Context-sensitive

soft key to change the current language.

— Press the Back Context-sensitive

soft key to keep existing language and return to the User Login screen.

2. Press the Up/Down navigation key to highlight the new language you want to use.

Accessing the IP Phone 1120E

Select

Back

3. Choose one of the following: — Press the Select Context-sensitive

soft key to change the language to the highlighted language from the list. The phone returns to the User

language.

— Press the Back Context-sensitive

soft key to keep the existing language and return to the User

Accessing the IP Phone 1120E

Entering your user login and password

You need to log on to your IP phone when you first install and boot your IP phone and anytime you log off or reboot your phone.

Attention: When you log on to the IP Phone 1120E for the first time, the system prompts you for a location. (See “Selecting a location” on

page 61.)

Attention: The IP Phone 112 0E, reta ins the previous user’s logon ID which appears after the ID prompt whenever the IP Phone reboots.

Logging on to the IP Phone 1120E

abc 1. Press the abc/123 Context-sensitive soft

key to toggle between alphabetic or numeric input.

2. Use the dialpad to enter your user ID login at the prompt.

Attention: Use the left navigation key to backspace and remove a previous user’s ID.

3. Press the Login Context-sensitive soft key.

A new screen appears and prompts you for your password.

Accessing the IP Phone 1120E

4. Enter your password by using the dialpad.

Attention: When you enter your password, the last character entered appears. However, all previous characters are hidden.

Attention: When you enter your password and you use the navigation key to backspace, you erase all the characters and must completely reenter your password again.

Cancel

5. Press the Next Context-sensitive soft key.

Attention: You can cancel the login process by pressing one of the following keys:

—the Cancel Context-sensitive soft

key

—the Goodbye fixed key

—the Quit fixed keys

Accessing the IP Phone 1120E

Setting the duration of the login

When you enter your logon ID and password the Duration screen appears. You can enter the maximum length of time of this session. If you choose to use the default duration Permanent, you remain logged on to the phone until you log off.

Setting the login duration

1. Choose one of the following:

Timed

Period

— Press the Next Context-sensitive

soft key to set logon duration to Permanent. A login confirmation screen appears.

— Press the Timed Context-sensitive

soft key to open a screen to set a maximum time to remain logged in.

Attention: If you press the Timed Context-sensitive soft key, you then must set the duration of the login.

2. Press the Period Context-sensitive soft key to toggle the logon duration entries between hours or days.

3. Do one of the following: — Use the dialpad to enter the number

of hours or days you want to remain logged on and press the Next Context-sensitive soft key.

Accessing the IP Phone 1120E

Back

Cancel

— Press the Back Context-sensitive

soft key to return to the permanent login screen.

— Press the Cancel Context-sensitive

soft key to return to the first login screen.

Timed logoff

When you set a logon time other than permanent, the IP Phone 1120E prompts you when the logon time expires.

Timed logoff while phone is idle

When the login time expires and the phone is idle (not on a call), you can do one of the following at the prompt:

• Press the Yes Context-sensitive soft key to logout immediately.

• Press the No Context-sensitive soft key to switch to Permanent login.

• Press the Quit or Release/Goodbye key to logout immediately. If you do not respond, the prompt times out in 45 seconds, and the phone

logs off. If you answer a call during the logout prompt, the logon switches to

permanent login.

Timed logoff while on a call

When the login time expires while you are on a call, you can do one of the following at the prompt:

• Press the Yes Context-sensitive soft key to log out immediately.

• Press the No Context-sensitive soft key to switch to permanent login.

• Press the Quit key to dismiss the log out prompt and switch to permanent login.

Accessing the IP Phone 1120E

• Press the Release/Goodbye key to dismiss the logout prompt and switch to permanent login.

Attention: If you press the Release/Goodbye key to dismiss the logout prompt, you also terminate the call.

If you do not respond, the prompt times out in 45 seconds, and the phone switches to permanent login.

Selecting a location

When you first login to the IP Phone 1120E, the system prompts you for a location. The location you select is saved in your User Profile.

Depending on your service provider, the Enhanced Emergency Service uses the location you select or the Directory Number (DN) on the call server when handling emergency calls. The configuration of the call server determines how emergency service calls are handled by your IP Phone.

Attention: During an emergency call, you cannot log out from the phone or release or disconnect the call. The IP Phone remains connected to the emergency service until the emergency service operator disconnects it.

Attention: If the login time expires during an emergency call, a prompt does not appears and the phone automatically switches to permanent login.

Attention: When you set your user profile for the first time, you must confirm that the selected location is correct. You can view your location by accessing the phone information screen. (See “Viewing

the phone information” on page 204.)

Accessing the IP Phone 1120E

Your U ser P ro fi l e

Your User Profile contains your specific settings and data. You are prompted to create a User Profile the first time you log in to your IP Phone 1120E. If you delete your User Profile, the phone reboots, and you must log in and create a new User Profile. When you log in to your phone, your specific settings and data are automatica lly available for you.

The information stored in your user profile includes:

• Independent volume adjustments for handset, headset, and handsfree

• Alerting Volume adjustment

• Idle Screen display text

• Display Contrast and Backlight Screen Saver settings

• Voicemail settings (Number and Mailbox ID)

• User location (from a server-provided list)

• Time, Date, and Zone format settings

• Call Subjects

• Call Decline reasons

• Instant Messaging settings and Instant Message Inbox/Outbox

• Default dialing (Alpha/Numeric)

• Call Ignore action (local /network)

• Search method (Name, First character, Index)

• User Presence selection

• Dialing pattern default (alpha/numeric)

• Address Book entries

• Call Inbox and Call Outbox entries

• Programmable keys configuration

• # Ends dialing configuration

Accessing the IP Phone 1120E

Creating a user profile

To create your User Profile during the logon process, press the New Context-sensitive soft key when the Profile screen appears. The IP Phone 1120E automatically creates your User Profile and saves all settings and preferences to your user logon ID. The next time you log on to the same IP Phone, the IP Phone automatically configures with your User Profile.

Overwriting your personal Address Book

When an address book exists on a server, such as an address book for a specific company, you can update your personal Address Book with an address book from the call server. The system administrator configures the system to enable this feature. If a new addres s book is availa ble on the call server, the IP Phone 1120E prompts you to download the latest address book.

Confirmation login screen

When you complete the logon process, the logon confirmation screen appears as shown in the following figure. Press the OK Context-sensitive soft key to complete the logon process.

If the login is unsuccessful, a login error messag e Failed to login user, Authentication required appears. Press the OK Context- sensitive soft key to return to the first login screen. The most common cause for login failure is an incorrect entry of your password.

Accessing the IP Phone 1120E

Figure 13: Logon confirmation screen

Logging off from the IP Phone 1120E

To log off from the IP Phone 1120E complete the following steps:

Servcs

abc

1. Press either the Servcs Contextsensitive soft key or the Services fixed key, select System, and then select

Logout from the menu.

2. Press the abc/123 Context-sensitive soft key to toggle between alphabetic or numeric input.

3. Use the dialpad to enter your password at the prompt.

Logout Back

Accessing the IP Phone 1120E

4. Press the Logout Context-sensitive soft key to complete the logout process. The phone returns to the User Login screen.

Press the Back Context-sensitive soft key to remain logged on and return to the Services menu.

Configuring the IP Phone 1120E

You can adjust a few settings of the IP Phone 1120E to conform to the environment where you want to use the phone. These settin gs are save d to your User Profile. This chapter describes some of the settings that you can customize on your IP Phone 1120E.

“Adjusting the display screen contrast” on page 66

“Creating the idle screen text display” on page 67

“Selecting a ring pattern” on page 69

“Adjusting the ring volume” on page 70

“Adjusting the volume of the Handset, Headset, and Handsfree mode” on page 72

“Selecting a language” on page 75

“Selecting the date and time format” on page 76

Adjusting the display screen contrast

Attention: Adjusting the display screen contrast of the IP Phone also adjusts the Expansion Module contrast, if you have an Expansion Module connected to your 1120E IP Phone.

To adjust the display screen contrast:

Prefs

1. Press the Prefs Context-sensitive soft key, select Display, and then select

Contrast.

Configuring the IP Phone 1120E

2. Press the Left/Right navigation key to increase or decrease the display contrast level.

3. Choose one of the following:

Set Back

— Press the Set Context-sensitive soft

key to save the changes and return to the Display menu.

— Press the Back Context-sensitive

soft key to keep the existing configurations and return to the

Display menu.

Creating the idle screen text display

You can create a text to display on the screen, while the phone is idle. To create the idle screen display text:

Prefs 1. Press the Prefs Context-sensitive soft

key, select Display, and select Idle

Screen Text Display.

abc

2. Press the abc/123 Context-sensitive soft key to toggle between alphabetic or numeric input.

3. Use the dialpad to enter the display text you want to appear on the idle screen display of the IP Phone 1120E.

Configuring the IP Phone 1120E

4. Choose one of the following:

Save Back

— Press the Save Context-sensitive

soft key to save the idle screen text display.

— Press the Back Context-sensitive

soft key to keep the existing screen display text and return to the

Display menu.

Setting-up the Backlight Screensaver

To set the amount of time the LCD screen remains backlit complete the following steps

Prefs

1. Press the Prefs Context-sensitive soft key, select Display, and select

Backlight Screensaver from the menu.

2. Press the Up/Down navigation key to scroll through and highlight the length of time you want the idle screen to remain backlit.

Select Back

3. Choose one of the following: — Press the Select Context-sensitive

soft key to set the length of time for the phone to remain backlit and return to the Display menu.

— Press the Back Context-sensitive

soft key to keep existing configurations and return to the

Display menu.

Configuring the IP Phone 1120E

Selecting a ring pattern

To select the ring pattern for an incoming call:

Prefs

Select

Test

Back

1. Press the Prefs Context-sensitive soft key select Audio, select Tones, and select Ring Pattern.

2. Press the Up/Down navigation key to scroll through and highlight the different ring patterns displayed on the LCD screen.

3. Choose one of the following: — Press the Select Context-sensitive

soft key to set the ring pattern and return to the Tones menu.

— Press the Test Context-sensitive

soft key to briefly play the selected ring pattern.

— Press the Back Context-sensitive

soft key to keep the existing configurations and return to the previous menu.

Configuring the IP Phone 1120E

Adjusting the volume

You can adjust the volume of the IP Phone 1120E for the following:

• Ring Volume

• Handset Volume

• Headset Volume

• Handsfree Volume A sliding scale appears on the LCD screen display when you adjust the

volume. (See the following figure.

Figure 14: Adjusting the volume

Adjusting the ring volume

To adjust the ring volume for an incoming call:

Prefs

1. Press the Prefs Context-sensitive soft key select Audio, select Tones, and select Alerting Volume.

Configuring the IP Phone 1120E

2. To adjust the ring volume of an incoming call do one of the following:

— Press the Left/Right navigation key.

— Press the Volume fixed keys to

increase or decrease the volume.

3. Choose one of the following:

Set Back

— Press the Set Context-sensitive soft

key to set the selected volume and return to the Tones menu.

— Press the Back Context-sensitive

soft key to keep the existing configurations and return to the

Tones menu.

Configuring the IP Phone 1120E

Adjusting the volume of the Handset, Headset, and Handsfree mode

You can adjust the volume for the handset, headset, and the handsfree speaker of the IP Phone 1120E.

To adjust the volume of the handset:

Prefs

Set Back

1. Press the Prefs Context-sensitive soft key, select Audio, select Voice, and select Handset.

2. To adjust the handset volume use one of the following methods:

— Press the Left/Right navigation key

to increase or decrease the volume of the handset.

— Press the Volume + fixed key to

increase the handset volume or press the Volume - fixed key to decrease the handset volume.

Attention: To adjust the volume during a call, use only the Volume + and

Volume - fixed keys.

3. Choose one of the following: — Press the Set Context-sensitive soft

key to set the selected volume and return to the Voice menu.

— Press the Back Context-sensitive

soft key to keep the existing configurations and return to the

Voice menu.

To adjust the headset volume:

Configuring the IP Phone 1120E

Prefs

Set Back

1. Press the Prefs Context-sensitive soft key, select Audio, select Voice, and select Headset.

2. To adjust the handset volume use one of the following methods:

— Press the Left/Right navigation key

to increase or decrease the volume of the handset.

— Press the Volume + fixed key to

increase the handset volume or press the Volume - fixed key to decrease the handset volume.

Attention: To adjust the volume during a call, use only the Volume + and

Volume - fixed keys.

3. Choose one of the following: — Press the Set Context-sensitive soft

key to set the selected volume and return to the Voice menu.

— Press the Back Context-sensitive

soft key to keep the existing configurations and return to the

Voice menu.

To adjust the handsfree mode volume:

Prefs

1. Press the Prefs Context-sensitive soft key, select Audio, select Voice, and select Handsfree.

Configuring the IP Phone 1120E

2. To adjust the handsfree volume use one

3. To adjust the volume during a call, use

4. Choose one of the following:

of the following methods: — Press the Left/Right navigation key

to increase or decrease the volume of the handset.

— Press the Volume + fixed key to

increase the handset volume or press the Volume - fixed key to decrease the handset volume.

only the Volume + and

Volume - fixed keys.

Set Back

— Press the Set Context-sensitive soft

key to set the selected volume and return to the Voice menu.

— Press the Back Context-sensitive

soft key to keep the existing configurations and return to the

Voice menu.

Configuring the IP Phone 1120E

Selecting a language

The display is available in multiple languages. A maximum of five languages are accessible through the ph o ne . Th e sys te m ad m inistrator determines which languages are available for your phone.

To select a language:

Prefs

Change

Select Back

1. Press the Prefs Context-sensitive soft key and select Language. The current language displays.

2. Press the Change Context-sensitive soft key to change the language.

3. Press the Up/Down navigation key to scroll and highlight the desired language (for example, German [Deutsche]).

4. Choose one of the following: — Press the Select Context-sensitive

soft key to save the desired language and return to the previous screen.

— Press the Back Context-sensitive

soft key to keep the existing configurations and return to the

Configure menu.

Configuring the IP Phone 1120E

Selecting the date and time format

Several date and time formats are available. F or ma ts are base d on the 12-hour and 24-hour clocks.

To select a date format complete the following steps:

Prefs

1. Press the Prefs Context-sensitive soft key and select Misc Options, select

Change

Time.

2. Press the Change Context-sensitive soft key.

3. Press the Up/Down navigation key to highlight Date Format in the menu.

4. Press the Change Context-sensitive soft key to change the Date Format.

Select Back

5. Press the Up/Down navigation key to scroll and highlight either a month/day (MM/DD) or a day/month (DD/MM) format.

6. Press the Select Context-sensitive soft key to save the format and return to the Time Format menu.

Press the Back Context-sensitive soft key to keep the existing configurations and return to the Time Format menu.

Configuring the IP Phone 1120E

To select a time zone for the complete the following steps:

Prefs

1. Press the Prefs Context-sensitive soft key, select Misc Options, select Time.

Change

2. Press the Change Context-sensitive soft key.

3. Press the Up/Down navigation key to highlight Timezone in the menu.

Change

4. Press the Change Context-sensitive soft key to change the Date Format.

5. Press the Up/Down navigation key to scroll through and highlight the time zones.

Select Back

Attention: Time zones are listed based on GMT format, for example:

— GMT -11:00 Samoa — GMT -10:00 Hawaii

6. Press the Select Context-sensitive soft key to save the time zone selection and return to the Time Format menu.

Press the Back Context-sensitive soft key to keep the existing configurations and return to the Time Format menu.

Configuring the IP Phone 1120E

To select a time format complete the following steps:

Prefs

1. Press the Prefs Context-sensitive soft key, select Misc Options, select Time.

Change

2. Press the Change Context-sensitive soft key.

3. Press the Up/Down navigation key to highlight Time Format in the menu.

Change

4. Press the Change Context-sensitive soft key change the Date Format.

5. Press the Up/Down navigation key to scroll and highlight a time format:

Select Back

— 12-hour — 24-hour —French

6. Choose one of the following: — Press the Select Context-sensitive

soft key to save the time format and return to the Time Format menu.

— Press the Back Context-sensitive

soft key to keep the existing configurations and return to the

Time Format menu.

Making a call

This section describes the methods you can use to make a call. You can make a call from your IP Phone 1120E using any of the following:

• “Making a call using off-hook dialing” on page 80

• “Making a call using on-hook dialing” on page 82 You can also initiate a call while using one of the following features:

•Address Book (page 103)

• Call Inbox (page 123)

• Call Outbox (page 132)

• IM Inbox/Outbox (page 146)

• Local Search (page 117)

• Global Search (page 120) Attention: When an outgoing call fails to connect to the destination,

one of the following messages appears:

- Declined, Temporarily unavailable

- Declined, Cannot find user

- Declined, User has declined call

- Declined, <user supplied reason> (for example, In a meeting.)

Making a call

Making a call using off-hook dialing

To make a call using off-hook dialing complete the following steps:

1. Make a call by using one of the following

Chad

off-hook dialing methods: — Press the Line feature key

— Lift the handset

— Press the Headset fixed key

— Press the Handsfree fixed key

The phone produces a dial tone.

abc

2. You can make a call using one of the following methods:

— Enter the phone number or SIP

address by using the dialpad.

Attention: The abc/123 Contextsensitive soft key toggles between alphabetic and numeric input.

Making a call

Alex

Redial

VMail

— Press the Redial Context-sensitive

soft key to dial the last dialed number.

Attention: The Redial Context-sensitive soft key only appears if a number or address was previously entered.

— Press the VMail Context-sensitive

soft key to dial the voice mail server

Attention: The IP Phone must be configured with Voice Mail. Otherwise, the VMail Context-sensitive soft key does not appear.

— Press the Speed dial feature key

that you programed to call with a commonly used or important phone number or SIP address.

Attention: You can program a feature key to use as a shortcut to dial a number or a SIP address. (For more information see “Using Call Forward” on page 190.)

Send

3. Press the Send Context-sensitive soft key to immediately initiate the call.

Attention: The IP Phone 1120E automatically initiates a call shortly after you enter the SIP address or phone number.

Making a call

Making a call using on-hook dialing

You can make a call by using on-hook dialing. Enter the SIP address or phone number before going off-hook.

Attention: When using this method, you cannot toggle between alphabetic or numeric input, so this strategy may not work for what you want to do.

Use the following procedure to make a call by dialing before you initiate the call:

1. Dial the number or SIP address.

2. Continue the call by using one of the

Chad

following methods: — Press the line feature key.

— Lift the handset.

— Press the Headset fixed key.

— Press the Handsfree fixed key.

Making a call

3. To terminate the call, choose one of the following:

— Replace the handset into the cradle.

— Press the Goodbye key.

Using handsfree calling

While on an active call, you can switch between the handset and handsfree mode.

To discontinue a handsfree call:

Press the Goodbye key

To mute a handsfree call:

1. Press the Mute key. The LED indicator lights.

2. Press the Mute key again to return to a two-way handsfree conversation.

To switch from the handsfree to handset mode:

Lift the handset.

Making a call

To switch from the handset mode to handsfree mode:

1. Press the Handsfree key. The LED indicator lights with a solid red light.

2. Replace the handset.

To use a headset:

1. Connect the headset to the headset jack or the handset jack.

2. Press the Headset key. The LED indicator lights.

3. Press the phone Goodbye key or press the button on the wireless headset, if equipped, to release a call.

To switch from handsfree to headset:

1. Press the Headset key. The LED indicator lights.

Using Call Subjects

You have the option of sending a Call Subject when you initiate a call to a contact. Use this feature to indicate to the contact the reason for the call. The contact’s phone displays a message, such as Weekly report call or Daily status when they receive the call. You can select a

Making a call

subject from a list you create (See “Managing Call Subjects” on page 88), or you can create a new subject.

Attention: The Call Subject feature is not available for all call servers. Contact your system administrator or service provider to determine if this feature is available to you.

Whenever you initiate a call using off-hook dialing, the Subject Contextsensitive soft key appears as an option to use. You can select a Call Subject from a list or create a new Call Subject to send.

To enter a call subject from a list:

Subject 1. Press the Subject Context-sensitive soft

key to send a Call Subject with the call you are making. A list of Call Subjects appears on the LCD screen.

2. Press the Up/Down navigation key to highlight the Call Subject you want to use and press the Select Context-

Select

sensitive soft key. The phone sends the Call Subject to the contact you are calling.

New

Press the New Context-sensitive soft key to create a new Call Subject that is not on the list.

abc 3. Press the abc/123 Context-sensitive soft

key to toggle between alphabetic and numeric characters.

Making a call

Back

4. Use the dialpad to enter the Call Subject.

5. Press the Next Context-sensitive soft key to continue.

Press the Back Context-sensitive soft key to return to the previous menu.

Attention: When you select a subject from this list, it appears on the screen before you send the call. If you want to change that subject press the Subject Context-sensitive soft key to return to the Call Subject menu. You now have the option to select None from the list if you decide not to send a Call Subject.

To create a new call subject while initiating a call:

Subject 1. Press the Subject Context-sensitive soft

key to send a Call Subject with the call you are making.

New 2. Press the New Context-sensitive soft

key to create a new Call Subject.

abc 3. Press the abc/123 Context-sensitive soft

key to toggle between alphabetic and numeric characters.

Save

Making a call

4. Use the dialpad to enter the new Call Subject for the contact.

5. Press the Save Context-sensitive soft key to save the new Call Subject and use it with the call.

Back

Press the Back Context-sensitive soft key to return to the previous menu without sending the new Call Subject.

Attention: The IP Phone 1120E saves the new Call Subject to the list of Call Subjects for later use.

Making a call

Managing Call Subjects

You can create a list of Call Subjects to have ready to use when you initiate a phone call. The number of Call Subjects that are stored on the IP Phone 1120E depends on how the phone was initially configured. You can modify, delete, and add Call Subjects while the phone is in the idle state.

Adding a Call Subject

To add a Call Subject while the phone is idle complete the following steps:

Prefs 1. Press the Prefs Context-sensitive soft

key, select Feature Options, and select

Call Subject from the menu.

Add 2. Press the Add Context-sensitive soft key

to create new Call Subject. Attention: If the Call Subject list is full,

then the option to add a new Call Subject is not available. In this situation, you need to delete a Call Subject before you can add the new Call Subject.

abc 3. Press the abc/123 Context-sensitive soft

key to toggle between alphabetic and numeric characters.

4. Use the dialpad to enter the new Call Subject.

Making a call

5. Choose one of the following:

Save Back

— Press the Save Context-sensitive

soft key to add the new Call Subject.

— Press the Back Context-sensitive

soft key to return to the previous menu without adding a new Call Subject.

Deleting a Call Subject

To delete a Call Subject with the phone in the idle state complete the following steps:

Prefs 1. Press the Prefs Context-sensitive soft

key, select Feature Options, and select

Call Subject from the menu.

2. Press the Up/Down navigation key to scroll through and highlight the Call Subject to delete.

Delete 3. Press the Delete Context-sensitive soft

key to delete the selected Call Subject. A confirmation screen appears with the

question, Delete call subject

Making a call

4. Choose one of the following:

Ok Back

— Press the Ok Context-sensitive soft

key to confirm the deletion of the Call Subject.

— Press the Back Context-sensitive

soft key to not delete the Call Subject and return to the previous menu.

Editing a Call Subject

To Edit a Call Subject with the phone in the idle state complete the following steps:

Prefs 1. Press the Prefs Context-sensitive soft

key, select Feature Options, and select

Call Subject from the menu.

2. Press the Up/Down navigation key to scroll through and highlight the Call Subject to edit.

Edit

3. Press the Edit Context-sensitive soft key to edit the selected Call Subject.

abc 4. Press the abc/123 Context-sensitive soft

key to toggle between alphabetic and numeric characters.

Making a call

5. Use the dialpad to edit the Call Subject.

6. Choose one of the following:

Save Back

— Press the Save Context-sensitive

soft key to confirm the changes.

— Press the Back Context-sensitive

soft key to return to the previous menu without editing the Call Subject.

Receiving a call

When you receive a call, you are typically notified by the alerting ring, and the incoming caller’s identification appears on the LCD screen. The incoming call forces the screen to exit active menu activit i es and take s precedence over a pop-up Instant Message (IM).

Caller identification

When you receive an incoming SIP call, the Caller ID information appears on the LCD screen. When you receive a call from a contact that is enter ed in the IP Phone 1120E Address Book, the caller’s information appears as it is in the Address Book. You can restrict the information displayed for incoming calls or for calls you make. (See “Configuring Privacy settings”

on page 199.)

When you receive an incoming call you can do one of the following:

• “Answering an incoming call” on page 93

• “Redirecting an incoming call” on pag e 93

• “Declining an incoming call” on page 95

• “Ignoring an incoming call” on page 101

Figure 15: Incoming Call Screen

Receiving a call

Answering an incoming call

To answer an incoming call use any of the following methods:

1. Choose one of the following:

Answer

—Press the Answer Context-sensitive

soft key that activates a Handsfree call.

— Lift the handset.

— Press the Headset fixed key.

— Press the Handsfree fixed key.

Redirecting an incoming call

When you receive a call, you can choose to redirect the call to another destination without answering the call.

To redirect a call, press the Redrct Context-sensitive soft key . To en ter a SIP address or phone number where you want the call redirected, use one of the following methods:

• Enter the SIP address or phone number by using the dialpad.

• Select a contact from the Address Book, Call Inbox, or Call Outbox.

Receiving a call

To redirect an incoming call by using the dialpad:

Redrct

Clear

Back

1. Press the Redrct Context-sensitive soft key to redirect an incoming call. The LCD screen prompts you to enter an address to which you want the call directed.

2. Use the Dialpad to enter a phone number or SIP address.

Attention: Do not use the # key to end dialing when you redirect a call. The call returns a busy signal and does not connect.

3. To redirect the call to the address you enter, press the Redrct Contextsensitive soft key.

Press the Clear Context-sensitive soft key to clear the entry.

Press the Back Context-sensitive soft key to return to the Incoming Call screen without redirecting the call.

To redirect a call by using the Address Book, Call Inbox, or Call Outbox:

Redrct

1. Press the Redrct Context-sensitive soft key to redirect an incoming call.

Select Back

Receiving a call

2. To select a SIP address to redirect the call, do one of the following:

— Press the Directory fixed key to

choose a SIP address from the Address Book.

— Press the Msg/Inbox fixed key to

choose a SIP address from the Call Inbox.

— Press the Shift/Outbox fixed key to

choose a SIP address from the Call Outbox.

3. Press the Up/Down navigation key to highlight a contact’s SIP address.

4. Press the Select Context-sensitive soft key to select the highlighted SIP address.

Press the Back Context-sensitive soft key to return to the previous screen.

Redrct

5. Press the Redrct Context-sensitive soft key to redirect the incoming call to the selected address .

Declining an incoming call

You can decline an incoming call by pressing the Decline Contextsensitive soft key. You can decline a call with or without giving a reason. You can create custom decline reasons, and you have the option of

Receiving a call

selecting one. If you do not choose a custom decline reason, the phone sends the default message: User has declined call.

Attention: The Call Decline feature is not available for all call servers. Contact your system administrator or service provider to determine if this feature is available to you.

The treatment that an incoming call receives when Call Decline is invoked depends upon the call server. In a SIP environment the caller receives a call declined message, and they no longer hear ring back. In a non-SIP environment, the caller may continuously hear a ring back.

To decline an incoming call:

Decline

New

1. Press the Decline Context-sensitive soft key to decline an incoming call.

2. Press the Up/Down navigation key to highlight a Decline Call Reason.

Press the New Context-sensitive soft key to create a new decline reason to send. (See “Creating a new Call Decline

Reason” on page 97 .)

Attention: Highlight None to use the default system message User has declined call.

Receiving a call

Send

Back

3. Press the Send Context-sensitive soft key to send the selected decline reason to the caller.

Press the Back Context-sensitive soft key to abort the call decline and return to the incoming call screen.

Creating a new Call Decline Reason

To create a New Decline Reason during an incoming call:

Decline

1. Press the Decline Context-sensitive soft key to decline an incoming call.

New

2. Press the New Context-sensitive soft key to create a new custom decline reason.

abc

3. Press the abc/123 Context-sensitive soft key to toggle between alphabetic and numeric characters.

4. Use the Dialpad to enter new a call decline reason.

Receiving a call

Send

Back

5. Press the Send Context-sensitive soft key to send the new custom decline reason to the caller.

Attention: The phone adds the new reason to the list of Call Decline Reasons for future use.

Press the Back Context-sensitive soft key to return to the initial Decline Call screen.

Receiving a call

Managing Call Decline Reasons

You can create Call Decline Reasons that you can access when you want to decline an incoming call. Also, you can edit and delete Call Decline Reasons from the list of Call Decline Reasons you create.

To create an Call Decline Reason:

Prefs 1. Press the Prefs Context-sensitive soft

key, select Feature Options, and choose Call Decline Reasons from the menu.

Add 2. Press the Add Context-sensitive soft key

to add a new Call Decline Reason to the list of available Call Decline Reasons.

3. Use the dialpad to enter the new Call Decline Reason for the contact.

4. Press the Save Context-sensitive soft

Save

key to save the new Call Decline Reason.

Back

Press the Back Context-sensitive soft key to return to the previous menu without saving the new Call Decline Reason.

Attention: The IP Phone 1120E saves the new Call Decline Reason to the list of Call Decline Reasons for later use.

Receiving a call

To delete a Call Decline Reason:

1. Press the Up/Down navigation key to

Delete 2. Press the Delete Context-sensitive soft

3. Press the Ok Context-sensitive soft key

Ok Back

scroll through and highlight the Call Decline Reason to delete.

key to delete the selected Call Decline Reason.

A confirmation screen appears with the question Delete Decline Reason?

to confirm the deletion of the Call Decline Reason.

Press the Back Context-sensitive soft key to return to the previous menu without deleting the Call Decline Reason.

To edit a Call Decline Reason:

1. Press the Up/Down navigation key to

Edit

2. Press the Edit Context-sensitive soft key

100

scroll through and highlight the Call Decline Reason to edit.

to edit the selected Call Decline Reason.

Avaya SIP Firmware for Release 2.0 IP Phone 1120E User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Title page

Revision history

Contents

Welcome

Basic features

Telephone controls

Telephone display

Cleaning the IP Phone 1120E LCD display screen

Context-sensitive soft keys

Idle state Context-sensitive soft keys

In-call Context-sensitive soft keys

Navigation keys

Using a USB Mouse

Available IP Phone 1120E call features

Security features

Regulatory and safety information

Other

DenAn regulatory notice for Japan

Using your IP Phone 1120E

Getting Started

Before you begin

Connecting the Components

Removing the stand cover

Connecting the AC power adapter (optional)

Connecting the handset

Connecting the headset (optional)

Connecting the LAN ethernet cable

Installing additional cables

Wall-mounting the IP Phone (optional)

Entering text

Entering text using the telephone dialpad

Enabling and disabling the # Ends Dialing feature

Setting the dialpad to alphanumeric dialing

Entering text using the USB keyboard

Accessing the IP Phone 1120E

Logging on

Automatic login

Setting the domain

Selecting a language

Entering your user login and password

Setting the duration of the login

Timed logoff

Timed logoff while phone is idle

Timed logoff while on a call

Selecting a location

Your U ser P ro fi l e

Creating a user profile

Overwriting your personal Address Book

Confirmation login screen

Logging off from the IP Phone 1120E

Configuring the IP Phone 1120E

Adjusting the display screen contrast

Creating the idle screen text display

Setting-up the Backlight Screensaver

Selecting a ring pattern

Adjusting the volume

Adjusting the ring volume

Adjusting the volume of the Handset, Headset, and Handsfree mode

Selecting a language

Selecting the date and time format

Making a call

Making a call using off-hook dialing

Making a call using on-hook dialing

Using handsfree calling

Using Call Subjects

Managing Call Subjects

Adding a Call Subject

Deleting a Call Subject

Editing a Call Subject

Receiving a call

Caller identification

Answering an incoming call

Redirecting an incoming call

Declining an incoming call

Creating a new Call Decline Reason

Managing Call Decline Reasons