Your IP Phone 1120E brings voice and data to your desktop. The
IP Phone 1120E connects directly to a Local Area Network (LAN) through
an Ethernet connection. The SIP IP Phone 1120E communicates using
Session Initiated Protocol (SIP) after the firmware (FW) is upgraded to a
SIP-enabled version.
The following figure shows the IP Phone 1120E.
Figure 1: IP Phone 1120E
User-defined feature keys
Visual Alerter/Message
Waiting Indicator
High resolution
display screen
Context-sensitive
soft keys
Inbox
Outbox
Directory
Handset
Speaker
Copy
Services
Quit
Feature Status Indicator
Volume control
Mute
Handsfree
Enter
Dialpad
Goodbye
Expand
Headset
Hold
Navigation
Cluster
11
Welcome
Basic features
Your IP Phone 1120E supports the following features:
•four user-defined feature keys with labels and indicators
Attention: The IP Phone 1120E designates Key 1 as Feature Key 1
and reserves it as the line key for the phone.
•the capacity to add three IP Phone 1100 series Expansion Modules,
of which adds an additional 18 programmable feature keys
•four Context-sensitive soft keys
•graphical, high-resolution LCD display, backlit, with adjustable
contrast
•high-quality speaker phone
•volume control keys for adjusting the ringer, speaker, handset, and
headset volume
•hearing aid compatibility
Attention: In this guide, user-defined feature key labels appear
beside the keys, and Context-sensitive soft key labels appear directly
above the keys.
Figure 2 shows user-defined feature keys and Context-sensitive soft
keys.
Figure 2: User-defined feature keys and Context-sensitive soft
keys
User-defined
feature keys
Feature Key
Line 1 (Reserved)
Context-sensitive
soft keys
13
Welcome
Telephone controls
Use the Volume control buttons to adjust
the volume of the ringer, handset, headset,
speaker, and the Handsfree feature. Press
the top button to increase the volume, and
press the bottom button to decrease the
volume.
Press the Mute key to listen to the call
without transmitting. Press the Mute key
again to return to two-way conversation. The
Mute key applies to handsfree, handset, and
headset microphones.
Attention: Your IP Phone 1120E may
have fixed keys with icons or with labels.
This document presents both versions of
the fixed key.
14
Attention: When you enable mute, a red
LED on the Mute key remains lit.
Press the Handsfree key to activate the
built-in speaker and microphone of the
IP Phone 1120E.
Attention: The Handsfree LED
indicator, on the Handsfree key, lights to
indicate when handsfree is active.
Use the Navigation Key Cluster to scroll
through menus and lists that appear on the
LCD display screen or for text entry. The
outer part of this key cluster rocks for up,
down, left, and right movements. (See
“Navigation keys” on page 27.)
Welcome
Use the Enter key, at the center of the
Navigation Key Cluster, to select menu
items or to confirm changes.
Attention: The Enter key duplicates the
function of the Context-sensitive soft
keys Select and Set.
Use the Dialpad to enter numbers and text.
Press the Hold key to put an active call on
hold. Press the Hold fixed key to return to a
call on hold.
You can have several calls in a hold state.
Press the Expand key to access the Instant
Messaging Log.
Press the Headset key to answer a call by
using the headset or to switch a call from the
handset or handsfree to the headset.
Attention: The Headset LED indicator,
on the Headset key, lights to indicate
that the headset is in use.
Press the Goodbye/Release key to
terminate an active call. For multiple calls the
Goodbye/Release key ends the highlighted
call.
Use the Goodbye/Release to close menu
navigation or cancel user tasks.
15
Welcome
When you receive a voice message, the red
Visual Alerter/Message Waiting Indicator
lights. Also, when the ringer sounds, this
indicator flashes.
When you receive an instant message (IM),
the blue Visual Alerter/Feature Status
Indicator lights.
Press the Copy key to copy contact
information from one source such as the
Address Book to a destination such as a
feature key.
Press the Services key to access the
following features:
1. Search
2. Do Not Disturb
16
3. Call Forward
4. Presence
5. Retrieve Parked Call (Not available for
all call servers.)
6. System
Attention: The Servcs Context-
sensitive soft key accesses the same
menu.
Press the Services key twice quickly to
access the Network menu.
Welcome
Press the Quit key to cancel a current onscreen operation or to exit the menu.
Attention: Pressing the Quit key does
not affect the status of active calls.
Press the Outbox key to view a record of all
outgoing calls.
Attention: This key does not function as
a shift key.
Press theInbox key to access your call
inbox.
The call inbox stores all incoming calls on an
active phone.
Attention: This key does not function to
send Instant Messages.
Press the Directory key to access the
Address Book and the Friends list.
Attention: You can access the Address
Book while on a call and start a new call
with a highlighted contact.
Context-sensitive soft keys are below the
display area. The LCD label above each key
changes based on the active feature.
17
Welcome
The keys on either side of the LCD display
area are User-definedFeatureKeys, with
labels on the LCD. The system administrator
may reserve some keys for specific
functionality during tasks and for advanced
set-up screens.
You can define these keys for specific
functions such as Call Forward.
Attention: The IP Phone 1120E
reserves the lower right key as the
default user’s line key.
18
Welcome
Telephone display
Your IP Phone 1120E has three display areas:
•The upper display area provides line and feature key status.
•The middle display area contains single-line information for items
such as caller number, caller name, menu items, feature prompt
strings, user-entered digits, date and time information, and telephone
information.
Date/Time display
Call party information
Menu information
Directories information
Lower Display Area
Context-sensitive key
labels
Cleaning the IP Phone 1120E LCD display screen
To clean the LCD display screen, gently wipe with a soft, dry cloth.
CAUTION
Do not use any liquids or powders on the
IP Phone. Using anything other than a
soft, dry cloth can contaminate IP Phone
components and cause premature failure.
19
Welcome
Context-sensitive soft keys
Your IP Phone 1120E has four Context-sensitive soft keys beneath the
LCD screen. The Context-sensitive soft keys access different features
and menus depending on the state of the phone and the menu you
access.
Idle state Context-sensitive soft keys
When your phone is in the idle state, you can access the menu items
shown in the following figure by using the Context- sen sit ive soft keys.
Figure 4: Idle state Context-sensitive soft keys
Context-sensitive soft keys to ac cess screen menu items
ViewPress the View Context-sensitive soft key to
access the following menu items:
1. Friends - a list of friends
2. Address Book - personal directory
3. Inbox - a list of received phone calls
4. Outbox - a list of dialed phone calls
5. Phone Information - information about
the hardware and software of the
IP Phone 1120E
20
Welcome
Servcs
Press the Servcs Context-sensitive soft key
to access the following features:
1. Search - use to search in the local
directory (personal Address Book) and
the global directory (network Address
Book) for names and phone numbers.
2. Do Not Disturb - use to block all
incoming calls.
3. Call Forward - use to forward an
incoming calls to an alternate
destination.
4. Presence - use to set your own presence
state to display to other users.
5. Retrieve Parked Call - use to retrieve a
parked call from the server. (This feature
is not available for all call servers.)
6. System - for the advanced user to
access uncommon tasks with the
exception of the logon and logoff tasks.
The following items are accessed:
•Login
•Logout
•Check for Updates
•Switch Proxy
•Reset Phone
•Erase User Data
21
Welcome
Msgs
Press the Msgs Context-sensitive soft key to
access the following features:
1. Voice Mail - use to call voice mail
number.
2. Instant Messaging - use to access the
Instant Messaging Inbox/Outbox.
22
Prefs
Welcome
Press the Prefs Context-sensitive soft key to
access the following menu items:
1. Display - use to adjust the display
settings of the LCD screen.
2. Audio - use to adjust tones and volume
settings.
3. Feature Options - use to configure the
following:
7. Network - use to access:
— Server Settings
— Device Settings
— Diagnostics
—Lock
In-call Context-sensitive soft keys
When you are in an In-call session, the menu items shown in the following
figure are accessible by using the Context-sensitive soft keys.
Figure 5: In-call Context-sensitive soft keys
24
Welcome
Context-sensitive soft keys to access screen menu items during an
in-call session
ActionPress the Action Context-sensitive soft key
to access the following menu items:
1. New Call/Conference - use to place the
current call on hold and to initiate a new
call or to begin a conference call.
2. Release Call - use to hang up an active
call.
3. Transfer Call - use to transfer an active
call to another phone number or SIP
address.
4. Park Call - use to park an active call to
the server (This feature is not available
for all call servers.)
Servcs
Press the Servcs key to access the following
features:
1. Search
2. Do Not Disturb
3. Call Forward
4. Presence
5. Retrieve Parked Call (This feature is not
available for all call servers.)
6. System
25
Welcome
Audio
Press the Audio Context-sensitive soft key
to access the following features:
1. Change Audio Settings - use to adjust
the audio quality between three settings:
—Low
—Medium
— High
Attention: You can change audio
settings to improve audio quality based
on the available band width. If you are
limited to a low Internet band width, you
can improve the audio quality by
changing the audio setting to low.
2. Monitor Audio Quality - use to view
details about the audio quality of an
active call.
26
Welcome
Navigation keys
To easily navigate within the many menus of your IP Phone 1120E, you
should become familiar with a few important navigation keys.
Attention: Menu items are listed and ordered by number. You can
press the number on the dialpad corresponding to each me nu item to
activate that menu item, instead of using the navigation key to move
up and down the menu list to highlight an item, and then press the
Select Context-sensitive soft key to activate that item.
Navigation Keys.
Navigation Key Cluster
Press the Left/Right part of the Navigation
Key Cluster to:
— Scroll long lines of text when you
view a caller ID on the display
screen.
Attention: The IP Phone 1120E
automatically scrolls long lines of text
from right to left for entries such as in
your address book or your Call Inbox.
When your Search Method is set to
Index Search (See “Searching for a
contact in the Address Book” on
page 114), you can increase the speed
of the scrolling by repeatedly pressing
the right navigation key or decrease the
scrolling speed by repeatedly pressing
the left navigation key.
— Change the slide adjustment from
left to right when you adjust such
things as contrast or volume.
27
Welcome
Navigation Key Cluster
Press the left side of the Navigation Key
Cluster to erase a character (backspace)
when you enter and edit text.
Press the right side of the Navigation Key
Cluster to create a space when you enter
and edit text
Press the up/down part of the Navigation
Key Cluster to:
— Move the highlight up and down
from one item to another item in a
list such as Address Book entries or
items in your Call Inbox.
— Scroll lists and message contents
when you view IMs.
— Move the cursor from line to line
when entering and editing text or
data.
28
Attention: When you want to scroll
through a list of many items, you can
hold the up or down key of the
Navigation Key Cluster to
automatically move up or down the list of
items.
Use the Enter key, at the center of the
Navigation Key Cluster, to select menu
items or a highlighted item in a list.
Attention: The Enter key duplicates the
function of the Context-sensitive soft
keys Select and Set.
Press the Quit key to cancel a current onscreen operation or to exit a menu.
You can navigate to an item in a menu by
pressing the corresponding number on the
dialpad, and then activate the item or
continue navigating the list of items.
Using a USB Mouse
Welcome
Attention: Pressing the Quit key does
not affect the status of an active call
while navigating a menu.
Attention: You can press the Goodbye
key to exit a menu, but if you press the
Goodbye key during an active call, you
terminate the call and close the menu.
The IP Phone 1120E is equipped with a USB port to which you can
connect a USB mouse. You can use the USB mouse to activate Contextsensitive soft key items and menu items.
Click on a Context-sensitive soft key label of the LCD screen to activate
that item. When a menu is open, double-click on a menu item to activate it
or click on the item to highlight it. For example, you can click on the View
Context-sensitive soft key label to open that menu. Next to view the
Inbox, double-click on the word Inbox in the menu list. You can doubleclick on a name in the Inbox list to initiate a call or click the item to
highlight the name and continue to interact with the menu item.
To access the Network menu right-click anywhere on the LCD screen of
your IP Phone 1120E.
Attention: USB mouse support is available for the IP Phone 1120E
but does not extend to any added Expansion Modules.
29
Welcome
Available IP Phone 1120E call features
The IP Phone 1120E is designed to be supported by various call servers.
The specific call server to which the IP Phone 1120E is connected to
determines whether certain features are available to your phone. Call
features must be assigned to your telephone and supported by call server
software.
Attention: Not all feature are available. To determine which features
are available or to activate features, contact your system
administrator or service provider.
Attention: Not all service providers support the entry of a SIP
address to initiate a call, for example, jim@companya.com. Some
service providers require that you enter a Dire ct or y Num be r (DN) to
initiate a call, for example, 555-5555. Contact your system
administrator to determine whether your call server supports SIP
address dialing.
Security features
To use the IP Phone 1120E, you must have a log on ID and password
assigned to your phone. This securi ty measure ensures that when you log
off calls cannot be made from your phone. Also, when you are log off from
the phone, features such as Address Book, Instant Message logs, and
Call Outbox are not accessible. Your log on ID and password protect
access to your user profile. To access your user profile, you must enter
your password.
30
Regulatory and safety information
Regulatory and safety
information
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
•Reorient or relocate the receiving antenn a .
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
•Consult the dealer or an experienced radio/ TV technician for help.
Attention: The user should not make changes or modifications not
expressly approved by Nortel Networks. Any such changes could
void the user’s authority to operate the equipment
This Class B digital apparatus complies with Canadian ICES-003. Cet
appareil numérique de la classe B est conforme à la norme NMB-003 du
Canada.
Warnings:
•This is a Class B product. In a domestic environment this product can
cause radio interference in which case the user must take adequate
measures.
•Operation is subject to the following two conditions: (1) this device
may not cause interference, and (2) this device mus t acce p t any
interference, including interference that may cause undesired
operation of the device."
•Privacy of communications may not be ensured when using this
IP Phone.
31
Regulatory and safety information
•This equipment complies with FCC radiation exposure limits set forth
for an uncontrolled environment. This equipment should be installed
and operated with a minimum distance of 20cm between the radiator
and your body (excluding the handset). This transmitter must not be
collocated or operated in conjunction with any other antenna or
transmitter.
To prevent radio interference to the licensed service, this device must be
operated indoors only and should be kept away from windows to provide
maximum shielding.
この装置は、情報処理装置等電波障害自主規制協議会(VCCI)の基準に基づくクラス
B 情報技術装置です。この装置は、家庭環境で使用することを目的としていますが、この
装置がラジオやテレビジョン受信機に近接して使用されると、受信障害を引き起こすこと
があります。
取扱説明書に従って正しい取り扱いをして下さい。
Table 1 lists EMC compliance for various jurisdictions.
Table 1: EMC compliance (Part 1 of 2)
Jurisdiction Standard Description
United
States
FCC CFR 47 Part 15Class B Emissions: FCC Rules for
Radio Frequency Devices (see Notes
1 and 2)
Canada ICES-003 Class B Emissions: Interference-
Causing Equipment Standard: Digital
Apparatus
Australia/
New
Zealand
AS/NZS 3548
CISPR 22
Class B Emissions: Information
technology equipment - Radio
disturbance
32
Regulatory and safety information
Table 1: EMC compliance (Part 2 of 2)
Jurisdiction Standard Description
European
Community
EN 55022 Class B Emissions: Information
technology equipment - Radio
disturbance
EN 55024 Information technology equipment -
Immunity characteristics
Limits and methods of measurement
EN 61000-3-2 Limits for harmonic current emissions
(equipment input current <= 16 A per
phase)
EN 61000-3-3 Limitation of voltage fluctuations and
flicker in low-voltage supply systems
for equipment with rated current <= 16
A
JapanVCCIRegulations for voluntary control
measures.
Table 2 lists Safety compliance for various jurisdictions.
Table 2: Safety compliance
Jurisdiction Standard Description
United StatesUL 60950-1Safety of Information T echnology Equipment
CanadaCSA 60950-1-30 Safety of Information Technology Equipment
European
Community
Australia/New
Zealand
EN 60950-1ITE equipment - Safety - Part 1: General
requirements
AS/NZS
60950.1:2003
Safety of Information T echnology Equipment
33
Regulatory and safety information
Other
US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68
This equipment complies with the CE Marking requirements.
EU Countries: This device complies with the essential requirements and
other relevant provisions of Directive 1999/5/EC. A copy of the
Declaration may be obtained from http:www.nortel.com/corporate/
community/enviroment/life_cycle/delcarations.html or Nortel Networks GmbH
After you familiarize yourself with the IP Phone 1120E features, you can
start to use the IP Phone. This section describes how to use the IP Phone
1120E.
Getting Started
The following section introduces the important details of the IP Phone
1120E. Carefully read every section before you opera te the new IP Phone
1120E.
“Before you begin” on page 36
“Connecting the Components” on page 37
“Entering text” on page 44
“Accessing the IP Phone 1120E” on page 52
“Configuring the IP Phone 1120E” on page 66
35
Using your IP Phone 1120E
Before you begin
CAUTION
Damage to Equipment
Do not plug your IP Phone 1120E into a
regular telephone jack. This results in
severe damage to the IP Phone. Consult
your system administrator to ensure that
you plug your telephone into a 10/100/
1000 BaseT Ethernet jack.
CAUTION
Your IP Phone 1120E is designed for use
in an indoor environment only.
CAUTION
Do not plug your IP Phone 1120E into an
Integrated Service Digital Network (ISDN)
connection. Severe damage can result.
36
Using your IP Phone 1120E
Connecting the Components
The following figure shows the connections on the IP Phone 1120E.
Figure 6: IP Phone 1120E connections
Accessory Expansion
Module port
USB
Connector
WARNING Ensure that the protective rubber cap o n the
Expansion Module port is in place when the port is not in
use. The connection of anything other than the proper
Expansion Module connector to this port can cause
damage to the phone.
PC Ethernet port
LAN Ethernet port
Tilt Lever
Link lamp
AC Adapter jack
Headset jack
Handset jack
Perform the following steps to connect the components of the phone and
to install the phone.
“Removing the stand cover” on page 39
“Connecting the AC power adapter (optional)” on page 39
37
Using your IP Phone 1120E
“Connecting the handset” on page 40
“Connecting the headset (optional)” on page 41
“Connecting the LAN ethernet cable” on page 41
“Installing additional cables” on page 42
“Wall-mounting the IP Phone (optional)” on page 42
Figure 7: Wall-mount lever
38
Wall-mount lever
WARNING Your IP Phone 1120E is shipped with the
base locked in position. To avoid damag ing your phone,
press the wall-mount lever , located under the Handsfree
key as indicated in the previous figure to release the
base and pull it away from the phone.
Using your IP Phone 1120E
Removing the stand cover
To access the cable routing tracks and attach cables, you must remove
the stand cover. Pull upward on the center catch as indicated in the
following figure, and remove the stand cover. The cable routing tracks are
now accessible.
Figure 8: Remove the stand cover
Tilt Lever
Button
Center
Catch
Handset
cord exit
Connecting the AC power adapter (optional)
Your IP Phone 1120E supports AC power and Power over Ethernet
(PoE). For AC power, use only the Nortel AC Adapter (N0023000). To
use PoE, your connected LAN must support PoE.
39
Using your IP Phone 1120E
1. To connect the adapter to the AC adapter jack on the bottom of the
phone, form a small bend in the cable.
2. Thread the adapter cord through the channels in the stand .
WARNING
Use only the approved Nortel AC Adapter (model
#N0023000) with your IP Phone 1120E.
Attention: Your IP Phone 1120E supports both AC power and Power
over Ethernet options, including IEEE 802.3af standard power. You
can order the optional AC adapter separately to use local AC power.
To use Power over Ethernet, where power is delivered over the CAT5 cable, the LAN must support Power over Ethernet, and an AC
adapter is not required.
WARNING
Do not use the AC power adapter, if you are connected
to a Power over the Ethernet (PoE) connection. Only
use the AC power adapter when you do not have a
Power over the Ethernet connection.
Attention: You must use CAT-5e (or later) cables if you want to use
gigabit Ethernet.
Connecting the handset
Use the following procedure to connect the handset to the IP Phone
1120E.
1. Connect the end of the handset cable, with the short straight section,
into the handset.
2. Connect the end of the handset cable with the long straight section,
into the RJ-9 handset jack marked with the symbol
the phone.
3. Form a small bend in the cable.
4. Thread the handset cord through the channels in the stand so that it
exits behind the handset on the right side in the Handset cord exit in
40
+ on the back of
Using your IP Phone 1120E
the stand base marked with the symbol + as shown in Figure 8 on
page 39.
Connecting the headset (optional)
If you have a headset, you can connect the headset to the IP Phone
1140E.
1. Plug the connector into the RJ-9 headset jack marked with the
symbol ) on the back of the phone.
2. Thread the headset cord along with the handset cord through the
channels in the stand so that the headset cord exits the channel
marked with the symbol ).
Connecting the LAN ethernet cable
Attention: Your IP Phone 1120E supports both AC power and PoE
options, including IEEE 802.3 standard power. To use local AC
power, you can order the optional AC adapter separately. To use
PoE, where power is delivered over the CAT5 cable, the LAN must
support PoE, and you do not need an AC adapter.
Connect your IP Phone to your LAN using a
CAT5e Ethernet cable to
enable full functionality of your IP Phone. If your Ethernet port is equipped
with Power over Ethernet (PoE), your IP Phone can be powered through
the LAN port.
1. Connect one end of the supplied Ethernet cable to the back of your
phone by using the RJ-45 connector marked with the symbol %.
2. Thread the network cable through the channel marked with the
symbol %.
3. Connect the other end of the cable to your LAN Ethernet connection.
Attention: If you want to connect your PC Ethernet through the
phone, connect one end of the PC Ethernet cable to your phone by
using the RJ-45 connector marked with the symbo
thread it through the channel marked with the symbol
l (, and then
(. Connect the
other end to the LAN connector on the back of your PC.
41
Using your IP Phone 1120E
Installing additional cables
If applicable, you can plug in an optional USB device such as a USB
mouse or a USB keyboard. Connect the USB cable to the USB port on
the back of the IP Phone
Figure 9: Cable routing tracks and mounting holes
Method B
Method A
Wall-mounting the IP Phone (optional)
You can mount your IP Phone 1120E on a wall either by: (method A)
using the mounting holes on the bottom of the phone stand or (method B)
using a traditional-style wall-mount box with an RJ-45 connector and 15
centimeter (cm) (6-inch) RJ-45 cord (not provided).
Complete steps 1-7, as needed, before you wall-mount your phone:
42
Using your IP Phone 1120E
Method A:
1. Press the wall-mount lever, and pull the phone away from the stand,
as shown in the following figure.
2. Use the stand cover (the part you removed in “Removing the stand
cover” on page 39), to mark the wall-mount holes by pressing the
bottom of the stand cover firmly against the wall in the location where
you wish to install the phone. Four small pins on the bottom of the
stand cover make marks on the wall.
3. Use the marks as a guideline for installing the wall-mount screws (not
provided). Install the screws so that they protrude 3 millimeters (mm)
(1/8 inch) from the wall.I
4. Install the phone stand mounting holes over the screw heads as
indicated in Figure 9 on page 42 (Method A). You may need to
remove the phone from the wall to adjust the lower screws.
5. When the lower screws are snug, install the phone on the mounting
screws, and then tighten the top screws.
Figure 10: Rotate the phone into the wall mount position.
Tilt lever Wall-mount lever
43
Using your IP Phone 1120E
Method B:
1. Attach the 15-cm (6-inch) CAT5e cable.
2. Position the stand over the mounting rivets, and slide the phone down
the wall so that the rivets fit into the slots on the stand, indicated in
Figure 9 on page 42 (Method B).
3. Replace the stand cover. Ensure that all cables are neatly routed and
press the stand cover into place until you hear a click.
4. Put the phone in the wall-mount position (optional). If you wall-mount
your phone, put it in the wall-mount position by holding the Tilt Lever
and pressing the phone towards the base until the phone is parallel
with the base. Release the Tilt Lever and continue to push the ph one
towards the base until you hear an audible click. Ensure the ph one is
securely locked in position.
Attention: To add an IP Phone 1100 Series Expansion Module see,
Expansion Module for IP Phone 1100 Series (SIP Firmware) User
Guide (NN43110-301).
Entering text
You can enter and edit text on your IP Phone 1120E using the following
methods:
•“Entering text using the telephone dialpad” on page 45
•“Entering text using the USB keyboard” on page 50
You can make a call by dialing a telephone number (Directory Num ber) or
by dialing a person’s alphanumeric SIP address (for example,
jdoe2@domain.com).
Attention: Some service providers only support the use of a
Directory Number (DN) such as 555-5555 to initiate a call to another
phone. Contact your system administrator or service provider to
determine if alphanumeric dialing is supported.
Alphanumeric dialing refers to the spelling of names or words by dialing
alphabetic characters which are located with the numbe rs on the numeric
dialpad of your IP Phone 1120E. You can use an Alphanumeric entry
44
Using your IP Phone 1120E
when entering Instant Messages (IMs), SIP addresses, and entries to
such things as your Address Book and Feature Key labels.
Entering text using the telephone dialpad
When you can use the dialpad to enter text, the abc/123 Contextsensitive soft key becomes available for applications that offer text input.
The abc/123 Context-sensitive soft key toggles between alphabetic and
numeric input. When the Context-sensitive soft key label is abc, you can
enter alphabetic text and when the Context-sensitive soft key label is 123,
you can enter numbers.
Figure 11: Context-sensitive soft key abc/123
For example, if you want to enter the letter a, press the abc/123 Contextsensitive soft key to switch to alphabetic input, and then press the number
2 key once. If you want to enter the upper case letter C, press the nu mber
2 key six times. Y ou can cycle through the letters (and the actual number)
by repeatedly pressing the number button.
Names or words, which have two adjacent letters, that require the same
button, such as in the word press, are entered by entering the first
character, briefly pausing, and then entering the next letter. Press the
dialpad key 6 for the p pause a moment, and then press it again twice to
cycle to the letter r.
When entering alphanumeric information, the 1 key on the dialpad
represents the characters in Table 3. To enter a special character, press
the dialpad number 1 to cycle through the characters until you reach the
45
Using your IP Phone 1120E
one you need. For example to enter a question mark (?), press the
number 1 key eight times.
Table 3: Alphanumeric characters for Dialpad key 1
CharacterName
@
.
_
&
‘
^
?
!
(
)
,
\
/
at
period
dash
underscore
ampersand
apostrophe
carat
question mark
exclamation point
left parentheses
right parentheses
comma
backslash
forward slash
46
:
;
~
=
+
colon
semi-colon
tilde
equal
plus
Using your IP Phone 1120E
Table 3: Alphanumeric characters for Dialpad key 1
CharacterName
1
Attention: No letters are associated with the 0 key.
numeral 1
Enabling and disabling the # Ends Dialing feature
You can enable the IP Phone 1120E to use the Octothorpe (#) symbol to
immediately dial the entered address or phone number.
To enable the # Ends Dialing feature perform the following steps:
Prefs
OnBack
or
1. Press the Prefs Context-sensitive soft
key and select Misc Options. Highlight
# Ends Dialing and press the Change
Context-sensitive soft key.
2. Choose one of the following:
— Press the OnContext-sensitive soft
key to turn on # Ends Dialing.
— Press the Back Context-sensitive
soft key to keep existing
configurations and return to the
Preferences menu.
47
Using your IP Phone 1120E
To disable the # Ends Dialing feature perform the following steps:
2. Choose one of the following:
— Press the OffContext-sensitive soft
key to turn off # Ends Dialing.
— Press the Back Context-sensitive
soft key to keep existing
configurations and return to the
Preferences menu.
48
Using your IP Phone 1120E
Setting the dialpad to alphanumeric dialing
You can set the dialpad of the IP Phone 1120E to alphanumeric as the
default. This setting eliminates the need to press the abc/123 Contextsensitive soft key when entering text. The abc/123 Context-sensitive soft
key can still toggle between alphabetic and numeric input, but alphabetic
is the default.
To set the dialpad to alphanumeric as the default:
Prefs
OnBack
or
To disable alpha dialing and set numeric as the default:
Prefs
1. Press the Prefs Context-sensitive soft
key and select Misc Options. Highlight
Alpha Dialing and press the Change
Context-sensitive soft key.
2. Choose one of the following:
— Press the OnContext-sensitive soft
key to turn on alphanumeric dialing.
— Press the Back Context-sensitive
soft key to keep existing
configurations and return to the
Preferences menu.
1. Press the Prefs Context-sensitive soft
key and select Misc Options. Highlight
Alpha Dialing and press the Change
Context-sensitive soft key.
49
Using your IP Phone 1120E
2. Choose one of the following:
OffBack
or
— Press the OffContext-sensitive soft
key to return the IP Phone 1120E to
numeric dialing.
— Press the Back Context-sensitive
soft key to keep existing
configurations and return to the
Preferences menu.
Entering text using the USB keyboard
You can use a USB keyboard when connected to the USB port of your
IP Phone 1120E to enter text and numbers, access some features, and
duplicate specific functions.
For number entry in telephone applications (for example, when dialing),
you can use the keyboard to enter digits (0–9), as well as * and #. You
can use the alpha keys when you enter text, for example when you enter
the text of an Instant Message.
The following table shows the USB Keyboard function keys and their
associated IP Phone 1120E fixed keys.
Table 4: USB keyboard functions
USB
Keyboard Key
EscQuit
F1Services
F2Expand
F3Inbox
F4Outbox
F5Address Book
F6Copy
50
IP Phone 1120E Fixed Key
Table 4: USB keyboard functions
Using your IP Phone 1120E
USB
Keyboard Key
IP Phone 1120E Fixed Key
F7Volume Down
F8Volume Up
F9Mute
F10Hold
F11Headset
F12Handsfree
BreakGoodbye (Release)
BackspaceLeft arrow of Navigation Cluster
Arrow leftLeft arrow of Navigation Cluster
Arrow RightRight arrow of Navigation
Cluster
Arrow UpUp arrow of Navigation Cluster
Arrow Down Down arrow of Navigation
Cluster
EnterEnter
51
Accessing the IP Phone 1120E
Accessing the IP Phone 1120E
Normally you need a log on ID and a password to log on to a server with
your IP Phone 1120E.
Logging on
The following figure shows the User Login screen when you power up
the phone or after you log off.
Figure 12: User Login Screen
When you log on to your IP Phone 1120E after the initial logon you are
required to confirm your logon ID, enter your password, and select the
duration of this session. However, the first time you use your
IP Phone 1120E, you may need to complete some of the following:
•“Setting the domain” on page 53
•“Selecting a language” on page 55
•“Entering your user login and password” on page 57
•“Setting the duration of the login” on page 59
•“Selecting a location” on page 61
•“Your User Profile” on page 62
•“Overwriting your personal Address Book” on page 63
52
Accessing the IP Phone 1120E
Attention: The system automatically logs you back on after a power
outage or firmware upgrade. This feature is a network wide
configuration that the system administra to r se ts up .
Automatic login
Before you first receive your 1120E IP Phone, your system administrator
may configure your IP Phone with your user login and password. If this is
the case you only need to plug in the IP Phone and it will be ready to use
without further configuration.
Attention: If the IP Phone is configured with automatic logon, you
can not use the log off function, and you need a password to access
some features and functions. Contact you r sys tem ad m i nist ra to r or
service provider for further information .
Setting the domain
Before the login process, if you need to change th e domain or confirm the
domain you log into is correct, press the Domain Context-sensitive soft
key from the login screen. The current domain appears on the
IP Phone 1120E LCD screen. You can edit the domain that is listed or
press the Domains Context-sensitive soft key to access a list of available
domains to which you can choose to connect.
Attention: Check with your system administrator before editing or
changing domains.
53
Accessing the IP Phone 1120E
Changing the domain
1. Choose one of the following:
DomainsDone
or
Edit
Select
— Press the Domains Context-
sensitive soft key to change the
current domain.
— Press the Done Context-sensitive
soft key to keep existing
configurations and return to the User
Login screen.
Attention: You can edit the domain to
which the IP Phone 1120E connects.
Contact your system administrator
before editing the domain.
2. Press the Up/Down navigation key to
highlight the new domain you want to
use.
3. Choose one of the following:
— Press the Select Context-sensitive
soft key to change the domain to the
highlighted domain from the list. The
phone returns to the Current
Domain display screen, and the new
domain appears.
54
Back
— Press the Back Context-sensitive
soft key to keep existing
configurations and return to the
previous menu.
Accessing the IP Phone 1120E
Done4. Press the Done Context-sensitive soft
key to confirm the new domain and
return to the User Login screen.
Selecting a language
Your IP Phone 1120E has the capacity to operate using other languages,
such as French. The system administrator can provision the IP Phone
with up to five languages. If the phone is provisioned with other
languages, you can choose an available language during the login
process by pressing the Lang Context-sensitive soft key on the User
Login screen.
Changing the language
1. Choose one of the following:
Change
Back
—Press the Change Context-sensitive
soft key to change the current
language.
— Press the Back Context-sensitive
soft key to keep existing language
and return to the User Login
screen.
2. Press the Up/Down navigation key to
highlight the new language you want to
use.
55
Accessing the IP Phone 1120E
Select
Back
3. Choose one of the following:
— Press the Select Context-sensitive
soft key to change the language to
the highlighted language from the
list. The phone returns to the User
Login screen and uses the selected
language.
— Press the Back Context-sensitive
soft key to keep the existing
language and return to the User
Login screen.
56
Accessing the IP Phone 1120E
Entering your user login and password
You need to log on to your IP phone when you first install and boot your
IP phone and anytime you log off or reboot your phone.
Attention: When you log on to the IP Phone 1120E for the first time,
the system prompts you for a location. (See “Selecting a location” on
page 61.)
Attention: The IP Phone 112 0E, reta ins the previous user’s logon ID
which appears after the ID prompt whenever the IP Phone reboots.
Logging on to the IP Phone 1120E
abc1. Press the abc/123 Context-sensitive soft
key to toggle between alphabetic or
numeric input.
2. Use the dialpad to enter your user ID
login at the prompt.
Login
Attention: Use the left navigation key to
backspace and remove a previous
user’s ID.
3. Press the Login Context-sensitive soft
key.
A new screen appears and prompts you
for your password.
57
Accessing the IP Phone 1120E
4. Enter your password by using the
dialpad.
Attention: When you enter your
password, the last character entered
appears. However, all previous
characters are hidden.
Attention: When you enter your
password and you use the navigation
key to backspace, you erase all the
characters and must completely reenter
your password again.
Next
Cancel
5. Press the Next Context-sensitive soft
key.
Attention: You can cancel the login
process by pressing one of the following
keys:
—the Cancel Context-sensitive soft
key
—the Goodbye fixed key
—the Quit fixed keys
58
Accessing the IP Phone 1120E
Setting the duration of the login
When you enter your logon ID and password the Duration screen
appears. You can enter the maximum length of time of this session. If you
choose to use the default duration Permanent, you remain logged on to
the phone until you log off.
Setting the login duration
1. Choose one of the following:
Next
Timed
Period
Next
— Press the Next Context-sensitive
soft key to set logon duration to
Permanent. A login confirmation
screen appears.
— Press the Timed Context-sensitive
soft key to open a screen to set a
maximum time to remain logged in.
Attention: If you press the Timed
Context-sensitive soft key, you then
must set the duration of the login.
2. Press the Period Context-sensitive soft
key to toggle the logon duration entries
between hours or days.
3. Do one of the following:
— Use the dialpad to enter the number
of hours or days you want to remain
logged on and press the Next
Context-sensitive soft key.
59
Accessing the IP Phone 1120E
Back
Cancel
— Press the Back Context-sensitive
soft key to return to the permanent
login screen.
— Press the Cancel Context-sensitive
soft key to return to the first login
screen.
Timed logoff
When you set a logon time other than permanent, the IP Phone 1120E
prompts you when the logon time expires.
Timed logoff while phone is idle
When the login time expires and the phone is idle (not on a call), you can
do one of the following at the prompt:
•Press the Yes Context-sensitive soft key to logout immediately.
•Press the No Context-sensitive soft key to switch to Permanent login.
•Press the Quit or Release/Goodbye key to logout immediately.
If you do not respond, the prompt times out in 45 seconds, and the phone
logs off.
If you answer a call during the logout prompt, the logon switches to
permanent login.
Timed logoff while on a call
When the login time expires while you are on a call, you can do one of the
following at the prompt:
•Press the Yes Context-sensitive soft key to log out immediately.
•Press the No Context-sensitive soft key to switch to permanent login.
•Press the Quit key to dismiss the log out prompt and switch to
permanent login.
60
Accessing the IP Phone 1120E
•Press the Release/Goodbye key to dismiss the logout prompt and
switch to permanent login.
Attention: If you press the Release/Goodbye key to dismiss the
logout prompt, you also terminate the call.
If you do not respond, the prompt times out in 45 seconds, and the phone
switches to permanent login.
Selecting a location
When you first login to the IP Phone 1120E, the system prompts you for a
location. The location you select is saved in your User Profile.
Depending on your service provider, the Enhanced Emergency Service
uses the location you select or the Directory Number (DN) on the call
server when handling emergency calls. The configuration of the call
server determines how emergency service calls are handled by your IP
Phone.
Attention: During an emergency call, you cannot log out from the
phone or release or disconnect the call. The IP Phone remains
connected to the emergency service until the emergency service
operator disconnects it.
Attention: If the login time expires during an emergency call, a
prompt does not appears and the phone automatically switches to
permanent login.
Attention: When you set your user profile for the first time, you must
confirm that the selected location is correct. You can view your
location by accessing the phone information screen. (See “Viewing
the phone information” on page 204.)
61
Accessing the IP Phone 1120E
Your U ser P ro fi l e
Your User Profile contains your specific settings and data. You are
prompted to create a User Profile the first time you log in to your
IP Phone 1120E. If you delete your User Profile, the phone reboots, and
you must log in and create a new User Profile. When you log in to your
phone, your specific settings and data are automatica lly available for you.
The information stored in your user profile includes:
•Independent volume adjustments for handset, headset, and
handsfree
•Alerting Volume adjustment
•Idle Screen display text
•Display Contrast and Backlight Screen Saver settings
•Voicemail settings (Number and Mailbox ID)
•User location (from a server-provided list)
•Time, Date, and Zone format settings
•Call Subjects
•Call Decline reasons
•Instant Messaging settings and Instant Message Inbox/Outbox
•Default dialing (Alpha/Numeric)
•Call Ignore action (local /network)
•Search method (Name, First character, Index)
•User Presence selection
•Dialing pattern default (alpha/numeric)
•Address Book entries
•Call Inbox and Call Outbox entries
•Programmable keys configuration
•# Ends dialing configuration
62
Accessing the IP Phone 1120E
Creating a user profile
To create your User Profile during the logon process, press the New
Context-sensitive soft key when the Profile screen appears. The
IP Phone 1120E automatically creates your User Profile and saves all
settings and preferences to your user logon ID. The next time you log on
to the same IP Phone, the IP Phone automatically configures with your
User Profile.
Overwriting your personal Address Book
When an address book exists on a server, such as an address book for a
specific company, you can update your personal Address Book with an
address book from the call server. The system administrator configures
the system to enable this feature. If a new addres s book is availa ble on
the call server, the IP Phone 1120E prompts you to download the latest
address book.
Confirmation login screen
When you complete the logon process, the logon confirmation screen
appears as shown in the following figure. Press the OK Context-sensitive
soft key to complete the logon process.
If the login is unsuccessful, a login error messag e Failed to login user, Authentication required appears. Press the OK Context-
sensitive soft key to return to the first login screen. The most common
cause for login failure is an incorrect entry of your password.
63
Accessing the IP Phone 1120E
Figure 13: Logon confirmation screen
Logging off from the IP Phone 1120E
To log off from the IP Phone 1120E complete the following steps:
64
Servcs
abc
1. Press either the Servcs Contextsensitive soft key or the Services fixed
key, select System, and then select
Logout from the menu.
2. Press the abc/123 Context-sensitive soft
key to toggle between alphabetic or
numeric input.
3. Use the dialpad to enter your password
at the prompt.
LogoutBack
or
Accessing the IP Phone 1120E
4. Press the Logout Context-sensitive soft
key to complete the logout process. The
phone returns to the User Login screen.
OR
Press the Back Context-sensitive soft
key to remain logged on and return to
the Services menu.
65
Configuring the IP Phone 1120E
Configuring the IP Phone 1120E
You can adjust a few settings of the IP Phone 1120E to conform to the
environment where you want to use the phone. These settin gs are save d
to your User Profile. This chapter describes some of the settings that you
can customize on your IP Phone 1120E.
“Adjusting the display screen contrast” on page 66
“Creating the idle screen text display” on page 67
“Selecting a ring pattern” on page 69
“Adjusting the ring volume” on page 70
“Adjusting the volume of the Handset, Headset, and Handsfree
mode” on page 72
“Selecting a language” on page 75
“Selecting the date and time format” on page 76
Adjusting the display screen contrast
Attention: Adjusting the display screen contrast of the IP Phone also
adjusts the Expansion Module contrast, if you have an Expansion
Module connected to your 1120E IP Phone.
To adjust the display screen contrast:
Prefs
66
1. Press the Prefs Context-sensitive soft
key, select Display, and then select
Contrast.
Configuring the IP Phone 1120E
2. Press the Left/Right navigation key to
increase or decrease the display
contrast level.
3. Choose one of the following:
SetBack
or
— Press the SetContext-sensitive soft
key to save the changes and return
to the Display menu.
— Press the Back Context-sensitive
soft key to keep the existing
configurations and return to the
Display menu.
Creating the idle screen text display
You can create a text to display on the screen, while the phone is idle.
To create the idle screen display text:
Prefs1. Press the Prefs Context-sensitive soft
key, select Display, and select Idle
Screen Text Display.
abc
2. Press the abc/123 Context-sensitive soft
key to toggle between alphabetic or
numeric input.
3. Use the dialpad to enter the display text
you want to appear on the idle screen
display of the IP Phone 1120E.
67
Configuring the IP Phone 1120E
4. Choose one of the following:
SaveBack
or
— Press the Save Context-sensitive
soft key to save the idle screen text
display.
— Press the Back Context-sensitive
soft key to keep the existing screen
display text and return to the
Display menu.
Setting-up the Backlight Screensaver
To set the amount of time the LCD screen remains backlit complete the
following steps
:
Prefs
1. Press the Prefs Context-sensitive soft
key, select Display, and select
Backlight Screensaver from the menu.
2. Press the Up/Down navigation key to
scroll through and highlight the length of
time you want the idle screen to remain
backlit.
SelectBack
or
68
3. Choose one of the following:
— Press the Select Context-sensitive
soft key to set the length of time for
the phone to remain backlit and
return to the Display menu.
— Press the Back Context-sensitive
soft key to keep existing
configurations and return to the
Display menu.
Configuring the IP Phone 1120E
Selecting a ring pattern
To select the ring pattern for an incoming call:
Prefs
Select
Test
Back
1. Press the Prefs Context-sensitive soft
key select Audio, select Tones, and
select Ring Pattern.
2. Press the Up/Down navigation key to
scroll through and highlight the different
ring patterns displayed on the LCD
screen.
3. Choose one of the following:
— Press the Select Context-sensitive
soft key to set the ring pattern and
return to the Tones menu.
— Press the Test Context-sensitive
soft key to briefly play the selected
ring pattern.
— Press the Back Context-sensitive
soft key to keep the existing
configurations and return to the
previous menu.
69
Configuring the IP Phone 1120E
Adjusting the volume
You can adjust the volume of the IP Phone 1120E for the following:
•Ring Volume
•Handset Volume
•Headset Volume
•Handsfree Volume
A sliding scale appears on the LCD screen display when you adjust the
volume. (See the following figure.
Figure 14: Adjusting the volume
Adjusting the ring volume
To adjust the ring volume for an incoming call:
Prefs
70
1. Press the Prefs Context-sensitive soft
key select Audio, select Tones, and
select Alerting Volume.
Configuring the IP Phone 1120E
2. To adjust the ring volume of an incoming
call do one of the following:
— Press the Left/Right navigation key.
OR
— Press the Volume fixed keys to
increase or decrease the volume.
3. Choose one of the following:
SetBack
or
— Press the SetContext-sensitive soft
key to set the selected volume and
return to the Tones menu.
OR
— Press the Back Context-sensitive
soft key to keep the existing
configurations and return to the
Tones menu.
71
Configuring the IP Phone 1120E
Adjusting the volume of the Handset, Headset, and
Handsfree mode
You can adjust the volume for the handset, headset, and the handsfree
speaker of the IP Phone 1120E.
To adjust the volume of the handset:
Prefs
SetBack
or
1. Press the Prefs Context-sensitive soft
key, select Audio, select Voice, and
select Handset.
2. To adjust the handset volume use one of
the following methods:
— Press the Left/Right navigation key
to increase or decrease the volume
of the handset.
— Press the Volume + fixed key to
increase the handset volume or
press the Volume - fixed key to
decrease the handset volume.
Attention: To adjust the volume during a
call, use only the Volume + and
Volume - fixed keys.
3. Choose one of the following:
— Press the SetContext-sensitive soft
key to set the selected volume and
return to the Voice menu.
72
— Press the Back Context-sensitive
soft key to keep the existing
configurations and return to the
Voice menu.
To adjust the headset volume:
Configuring the IP Phone 1120E
Prefs
SetBack
or
1. Press the Prefs Context-sensitive soft
key, select Audio, select Voice, and
select Headset.
2. To adjust the handset volume use one of
the following methods:
— Press the Left/Right navigation key
to increase or decrease the volume
of the handset.
— Press the Volume + fixed key to
increase the handset volume or
press the Volume - fixed key to
decrease the handset volume.
Attention: To adjust the volume during a
call, use only the Volume + and
Volume - fixed keys.
3. Choose one of the following:
— Press the SetContext-sensitive soft
key to set the selected volume and
return to the Voice menu.
— Press the Back Context-sensitive
soft key to keep the existing
configurations and return to the
Voice menu.
To adjust the handsfree mode volume:
Prefs
1. Press the Prefs Context-sensitive soft
key, select Audio, select Voice, and
select Handsfree.
73
Configuring the IP Phone 1120E
2. To adjust the handsfree volume use one
3. To adjust the volume during a call, use
4. Choose one of the following:
of the following methods:
— Press the Left/Right navigation key
to increase or decrease the volume
of the handset.
— Press the Volume + fixed key to
increase the handset volume or
press the Volume - fixed key to
decrease the handset volume.
only the Volume + and
Volume - fixed keys.
SetBack
or
— Press the SetContext-sensitive soft
key to set the selected volume and
return to the Voice menu.
— Press the Back Context-sensitive
soft key to keep the existing
configurations and return to the
Voice menu.
74
Configuring the IP Phone 1120E
Selecting a language
The display is available in multiple languages. A maximum of five
languages are accessible through the ph o ne . Th e sys te m ad m inistrator
determines which languages are available for your phone.
To select a language:
Prefs
Change
SelectBack
or
1. Press the Prefs Context-sensitive soft
key and select Language. The current
language displays.
2. Press the Change Context-sensitive soft
key to change the language.
3. Press the Up/Down navigation key to
scroll and highlight the desired language
(for example, German [Deutsche]).
4. Choose one of the following:
— Press the Select Context-sensitive
soft key to save the desired
language and return to the previous
screen.
— Press the Back Context-sensitive
soft key to keep the existing
configurations and return to the
Configure menu.
75
Configuring the IP Phone 1120E
Selecting the date and time format
Several date and time formats are available. F or ma ts are base d on the
12-hour and 24-hour clocks.
To select a date format complete the following steps:
Prefs
1. Press the Prefs Context-sensitive soft
key and select Misc Options, select
Change
Change
Time.
2. Press the Change Context-sensitive soft
key.
3. Press the Up/Down navigation key to
highlight Date Format in the menu.
4. Press the Change Context-sensitive soft
key to change the Date Format.
SelectBack
or
76
5. Press the Up/Down navigation key to
scroll and highlight either a month/day
(MM/DD) or a day/month (DD/MM)
format.
6. Press the SelectContext-sensitive soft
key to save the format and return to the
Time Format menu.
OR
Press the Back Context-sensitive soft
key to keep the existing configurations
and return to the Time Format menu.
Configuring the IP Phone 1120E
To select a time zone for the complete the following steps:
3. Press the Up/Down navigation key to
highlight Time Format in the menu.
Change
4. Press the Change Context-sensitive soft
key change the Date Format.
5. Press the Up/Down navigation key to
scroll and highlight a time format:
SelectBack
or
78
— 12-hour
— 24-hour
—French
6. Choose one of the following:
— Press the Select Context-sensitive
soft key to save the time format and
return to the Time Format menu.
— Press the Back Context-sensitive
soft key to keep the existing
configurations and return to the
Time Format menu.
Making a call
Making a call
This section describes the methods you can use to make a call. You can
make a call from your IP Phone 1120E using any of the following:
•“Making a call using off-hook dialing” on page 80
•“Making a call using on-hook dialing” on page 82
You can also initiate a call while using one of the following features:
•Address Book (page 103)
•Call Inbox (page 123)
•Call Outbox (page 132)
•IM Inbox/Outbox (page 146)
•Local Search (page 117)
•Global Search (page 120)Attention: When an outgoing call fails to connect to the destination,
one of the following messages appears:
- Declined, Temporarily unavailable
- Declined, Cannot find user
- Declined, User has declined call
- Declined, <user supplied reason> (for example, In a meeting.)
79
Making a call
Making a call using off-hook dialing
To make a call using off-hook dialing complete the following steps:
1. Make a call by using one of the following
Chad
off-hook dialing methods:
— Press the Line feature key
— Lift the handset
— Press the Headset fixed key
— Press the Handsfree fixed key
The phone produces a dial tone.
80
abc
2. You can make a call using one of the
following methods:
— Enter the phone number or SIP
address by using the dialpad.
Attention: The abc/123 Contextsensitive soft key toggles between
alphabetic and numeric input.
Making a call
Alex
Redial
VMail
— Press the Redial Context-sensitive
soft key to dial the last dialed
number.
Attention: The Redial Context-sensitive
soft key only appears if a number or
address was previously entered.
— Press the VMail Context-sensitive
soft key to dial the voice mail server
Attention: The IP Phone must be
configured with Voice Mail. Otherwise,
the VMail Context-sensitive soft key
does not appear.
— Press the Speed dial feature key
that you programed to call with a
commonly used or important phone
number or SIP address.
Attention: You can program a feature
key to use as a shortcut to dial a number
or a SIP address. (For more information
see “Using Call Forward” on page 190.)
Send
3. Press the Send Context-sensitive soft
key to immediately initiate the call.
Attention: The IP Phone 1120E
automatically initiates a call shortly after
you enter the SIP address or phone
number.
81
Making a call
Making a call using on-hook dialing
You can make a call by using on-hook dialing. Enter the SIP address or
phone number before going off-hook.
Attention: When using this method, you cannot toggle between
alphabetic or numeric input, so this strategy may not work for what
you want to do.
Use the following procedure to make a call by dialing before you initiate
the call:
1. Dial the number or SIP address.
2. Continue the call by using one of the
Chad
following methods:
— Press the line feature key.
82
— Lift the handset.
— Press the Headset fixed key.
— Press the Handsfree fixed key.
Making a call
3. To terminate the call, choose one of the
following:
— Replace the handset into the cradle.
— Press the Goodbye key.
Using handsfree calling
While on an active call, you can switch between the handset and
handsfree mode.
To discontinue a handsfree call:
Press the Goodbye key
To mute a handsfree call:
1. Press the Mute key.
The LED indicatorlights.
2. Press the Mute key again to return to a
two-way handsfree conversation.
To switch from the handsfree to handset mode:
Lift the handset.
83
Making a call
To switch from the handset mode to handsfree mode:
1. Press the Handsfree key.
The LED indicator lights with a solid red
light.
2. Replace the handset.
To use a headset:
1. Connect the headset to the headset jack
or the handset jack.
2. Press the Headset key.
The LED indicator lights.
3. Press the phone Goodbye key or press
the button on the wireless headset, if
equipped, to release a call.
To switch from handsfree to headset:
1. Press the Headset key.
The LED indicator lights.
Using Call Subjects
You have the option of sending a Call Subject when you initiate a call to a
contact. Use this feature to indicate to the contact the reason for the call.
The contact’s phone displays a message, such as Weekly report call or Daily status when they receive the call. You can select a
84
Making a call
subject from a list you create (See “Managing Call Subjects” on page 88),
or you can create a new subject.
Attention: The Call Subject feature is not available for all call
servers. Contact your system administrator or service provider to
determine if this feature is available to you.
Whenever you initiate a call using off-hook dialing, the Subject Contextsensitive soft key appears as an option to use. You can select a Call
Subject from a list or create a new Call Subject to send.
To enter a call subject from a list:
Subject1. Press the Subject Context-sensitive soft
key to send a Call Subject with the call
you are making.
A list of Call Subjects appears on the
LCD screen.
2. Press the Up/Down navigation key to
highlight the Call Subject you want to
use and press the Select Context-
Select
sensitive soft key.
The phone sends the Call Subject to the
contact you are calling.
OR
New
Press the New Context-sensitive soft
key to create a new Call Subject that is
not on the list.
abc3. Press the abc/123 Context-sensitive soft
key to toggle between alphabetic and
numeric characters.
85
Making a call
Next
Back
4. Use the dialpad to enter the Call Subject.
5. Press the Next Context-sensitive soft
key to continue.
OR
Press the Back Context-sensitive soft
key to return to the previous menu.
Attention: When you select a subject
from this list, it appears on the screen
before you send the call. If you want to
change that subject press the Subject
Context-sensitive soft key to return to the
Call Subject menu. You now have the
option to select None from the list if you
decide not to send a Call Subject.
To create a new call subject while initiating a call:
Subject1. Press the Subject Context-sensitive soft
key to send a Call Subject with the call
you are making.
New2. Press the New Context-sensitive soft
key to create a new Call Subject.
abc3. Press the abc/123 Context-sensitive soft
key to toggle between alphabetic and
numeric characters.
86
Save
Making a call
4. Use the dialpad to enter the new Call
Subject for the contact.
5. Press the Save Context-sensitive soft
key to save the new Call Subject and
use it with the call.
OR
Back
Press the Back Context-sensitive soft
key to return to the previous menu
without sending the new Call Subject.
Attention: The IP Phone 1120E saves
the new Call Subject to the list of Call
Subjects for later use.
87
Making a call
Managing Call Subjects
You can create a list of Call Subjects to have ready to use when you
initiate a phone call. The number of Call Subjects that are stored on the
IP Phone 1120E depends on how the phone was initially configured. You
can modify, delete, and add Call Subjects while the phone is in the idle
state.
Adding a Call Subject
To add a Call Subject while the phone is idle complete the following
steps:
Prefs1. Press the Prefs Context-sensitive soft
key, select Feature Options, and select
Call Subject from the menu.
Add2. Press the Add Context-sensitive soft key
to create new Call Subject.
Attention: If the Call Subject list is full,
then the option to add a new Call
Subject is not available. In this situation,
you need to delete a Call Subject before
you can add the new Call Subject.
88
abc3. Press the abc/123 Context-sensitive soft
key to toggle between alphabetic and
numeric characters.
4. Use the dialpad to enter the new Call
Subject.
Making a call
5. Choose one of the following:
SaveBack
or
— Press the Save Context-sensitive
soft key to add the new Call Subject.
OR
— Press the Back Context-sensitive
soft key to return to the previous
menu without adding a new Call
Subject.
Deleting a Call Subject
To delete a Call Subject with the phone in the idle state complete the
following steps:
Prefs1. Press the Prefs Context-sensitive soft
key, select Feature Options, and select
Call Subject from the menu.
2. Press the Up/Down navigation key to
scroll through and highlight the Call
Subject to delete.
Delete3. Press the Delete Context-sensitive soft
key to delete the selected Call Subject.
A confirmation screen appears with the
question, Delete call subject
89
Making a call
4. Choose one of the following:
OkBack
or
— Press the Ok Context-sensitive soft
key to confirm the deletion of the
Call Subject.
OR
— Press the Back Context-sensitive
soft key to not delete the Call
Subject and return to the previous
menu.
Editing a Call Subject
To Edit a Call Subject with the phone in the idle state complete the
following steps:
Prefs1. Press the Prefs Context-sensitive soft
key, select Feature Options, and select
Call Subject from the menu.
2. Press the Up/Down navigation key to
scroll through and highlight the Call
Subject to edit.
90
Edit
3. Press the Edit Context-sensitive soft key
to edit the selected Call Subject.
abc4. Press the abc/123 Context-sensitive soft
key to toggle between alphabetic and
numeric characters.
Making a call
5. Use the dialpad to edit the Call Subject.
6. Choose one of the following:
SaveBack
or
— Press the Save Context-sensitive
soft key to confirm the changes.
OR
— Press the Back Context-sensitive
soft key to return to the previous
menu without editing the Call
Subject.
91
Receiving a call
Receiving a call
When you receive a call, you are typically notified by the alerting ring, and
the incoming caller’s identification appears on the LCD screen. The
incoming call forces the screen to exit active menu activit i es and take s
precedence over a pop-up Instant Message (IM).
Caller identification
When you receive an incoming SIP call, the Caller ID information appears
on the LCD screen. When you receive a call from a contact that is enter ed
in the IP Phone 1120E Address Book, the caller’s information appears as
it is in the Address Book. You can restrict the information displayed for
incoming calls or for calls you make. (See “Configuring Privacy settings”
on page 199.)
When you receive an incoming call you can do one of the following:
•“Answering an incoming call” on page 93
•“Redirecting an incoming call” on pag e 93
•“Declining an incoming call” on page 95
•“Ignoring an incoming call” on page 101
Figure 15: Incoming Call Screen
92
Receiving a call
Answering an incoming call
To answer an incoming call use any of the following methods:
1. Choose one of the following:
Answer
—Press the Answer Context-sensitive
soft key that activates a Handsfree
call.
— Lift the handset.
— Press the Headset fixed key.
— Press the Handsfree fixed key.
Redirecting an incoming call
When you receive a call, you can choose to redirect the call to another
destination without answering the call.
To redirect a call, press the Redrct Context-sensitive soft key . To en ter a
SIP address or phone number where you want the call redirected, use
one of the following methods:
•Enter the SIP address or phone number by using the dialpad.
•Select a contact from the Address Book, Call Inbox, or Call Outbox.
93
Receiving a call
To redirect an incoming call by using the dialpad:
Redrct
Redrct
Clear
Back
1. Press the Redrct Context-sensitive soft
key to redirect an incoming call.
The LCD screen prompts you to enter an
address to which you want the call
directed.
2. Use the Dialpad to enter a phone
number or SIP address.
Attention: Do not use the # key to end
dialing when you redirect a call. The call
returns a busy signal and does not
connect.
3. To redirect the call to the address you
enter, press the Redrct Contextsensitive soft key.
OR
Press the Clear Context-sensitive soft
key to clear the entry.
OR
Press the Back Context-sensitive soft
key to return to the Incoming Call
screen without redirecting the call.
To redirect a call by using the Address Book, Call Inbox, or Call Outbox:
Redrct
94
1. Press the Redrct Context-sensitive soft
key to redirect an incoming call.
SelectBack
or
Receiving a call
2. To select a SIP address to redirect the
call, do one of the following:
— Press the Directory fixed key to
choose a SIP address from the
Address Book.
— Press the Msg/Inbox fixed key to
choose a SIP address from the Call
Inbox.
— Press the Shift/Outbox fixed key to
choose a SIP address from the Call
Outbox.
3. Press the Up/Down navigation key to
highlight a contact’s SIP address.
4. Press the Select Context-sensitive soft
key to select the highlighted SIP
address.
OR
Press the Back Context-sensitive soft
key to return to the previous screen.
Redrct
5. Press the Redrct Context-sensitive soft
key to redirect the incoming call to the
selected address .
Declining an incoming call
You can decline an incoming call by pressing the Decline Contextsensitive soft key. You can decline a call with or without giving a reason.
You can create custom decline reasons, and you have the option of
95
Receiving a call
selecting one. If you do not choose a custom decline reason, the phone
sends the default message: User has declined call.
Attention: The Call Decline feature is not available for all call
servers. Contact your system administrator or service provider to
determine if this feature is available to you.
The treatment that an incoming call receives when Call Decline is invoked
depends upon the call server. In a SIP environment the caller receives a
call declined message, and they no longer hear ring back. In a non-SIP
environment, the caller may continuously hear a ring back.
To decline an incoming call:
Decline
New
1. Press the Decline Context-sensitive soft
key to decline an incoming call.
2. Press the Up/Down navigation key to
highlight a Decline Call Reason.
OR
Press the New Context-sensitive soft
key to create a new decline reason to
send. (See “Creating a new Call Decline
Reason” on page 97 .)
Attention: Highlight None to use the
default system message User has declined call.
96
Receiving a call
Send
Back
3. Press the Send Context-sensitive soft
key to send the selected decline reason
to the caller.
OR
Press the Back Context-sensitive soft
key to abort the call decline and return to
the incoming call screen.
Creating a new Call Decline Reason
To create a New Decline Reason during an incoming call:
Decline
1. Press the Decline Context-sensitive soft
key to decline an incoming call.
New
2. Press the New Context-sensitive soft
key to create a new custom decline
reason.
abc
3. Press the abc/123 Context-sensitive soft
key to toggle between alphabetic and
numeric characters.
4. Use the Dialpad to enter new a call
decline reason.
97
Receiving a call
Send
Back
5. Press the Send Context-sensitive soft
key to send the new custom decline
reason to the caller.
Attention: The phone adds the new
reason to the list of Call Decline
Reasons for future use.
OR
Press the Back Context-sensitive soft
key to return to the initial Decline Call
screen.
98
Receiving a call
Managing Call Decline Reasons
You can create Call Decline Reasons that you can access when you want
to decline an incoming call. Also, you can edit and delete Call Decline
Reasons from the list of Call Decline Reasons you create.
To create an Call Decline Reason:
Prefs1. Press the Prefs Context-sensitive soft
key, select Feature Options, and
choose Call Decline Reasons from the
menu.
Add2. Press the Add Context-sensitive soft key
to add a new Call Decline Reason to the
list of available Call Decline Reasons.
3. Use the dialpad to enter the new Call
Decline Reason for the contact.
4. Press the Save Context-sensitive soft
Save
key to save the new Call Decline
Reason.
Back
OR
Press the Back Context-sensitive soft
key to return to the previous menu
without saving the new Call Decline
Reason.
Attention: The IP Phone 1120E saves
the new Call Decline Reason to the list of
Call Decline Reasons for later use.
99
Receiving a call
To delete a Call Decline Reason:
1. Press the Up/Down navigation key to
Delete2. Press the Delete Context-sensitive soft
3. Press the Ok Context-sensitive soft key
OkBack
or
scroll through and highlight the Call
Decline Reason to delete.
key to delete the selected Call Decline
Reason.
A confirmation screen appears with the
question Delete Decline Reason?
to confirm the deletion of the Call
Decline Reason.
OR
Press the Back Context-sensitive soft
key to return to the previous menu
without deleting the Call Decline
Reason.
To edit a Call Decline Reason:
1. Press the Up/Down navigation key to
Edit
2. Press the Edit Context-sensitive soft key
100
scroll through and highlight the Call
Decline Reason to edit.
to edit the selected Call Decline Reason.
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