Avaya SIP Firmware for IP Phone 1120E User Guide

Title page

SIP Firmware Release 1.1 for IP Phone 1120E
User Guide

Revision history

Revision history
April 2008
July 2007
Standard 02.06. This document is up issued to support SIP Firmware for IP Phone 1120E Maintenance Release 1.1.
January 2007
Standard 01.02
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Revision history
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Contents

About the Nortel IP Phone 1120E . . . . . . . . . . . . . . . . . . . . 11
Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Cleaning the IP Phone 1120E LCD display screen . . . . . 19
Context-sensitive soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Idle state Context-sensitive soft keys . . . . . . . . . . . . . . . . 20
In-call Context-sensitive soft keys . . . . . . . . . . . . . . . . . . 23
Navigation keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Using a USB Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Available IP Phone 1120E call features . . . . . . . . . . . . . . . . . 29
Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . 30
Contents
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Connecting the components of the phone . . . . . . . . . . . . . . . 32
Entering text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Entering text using the telephone dialpad . . . . . . . . . . . . . . . 37
# Ends Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Setting the dialpad to alphanumeric dialing . . . . . . . . . . . 41
Entering text using the USB keyboard . . . . . . . . . . . . . . . . . . 42
Accessing the IP Phone 1120E . . . . . . . . . . . . . . . . . . . . . 44
Logging in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Setting the domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Entering your user login and password . . . . . . . . . . . . . . 48
Setting the duration of the login . . . . . . . . . . . . . . . . . . . . 50
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Contents
Timed logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Timed logout while phone is idle . . . . . . . . . . . . . . . . . . . 51
Timed logout while on a call . . . . . . . . . . . . . . . . . . . . . . . 51
Selecting a location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Your User Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Creating a user profile . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Overwriting your personal Address Book . . . . . . . . . . . . . 54
Confirmation login screen . . . . . . . . . . . . . . . . . . . . . . . . 54
Logging out from the IP Phone 1120E . . . . . . . . . . . . . . . 55
Configuring the IP Phone 1120E . . . . . . . . . . . . . . . . . . . . . 56
Adjusting the display screen contrast . . . . . . . . . . . . . . . . 56
Creating the idle screen text display . . . . . . . . . . . . . . . . 57
Setting-up the Backlight Screensaver . . . . . . . . . . . . . . . 58
Selecting a ring pattern . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Adjusting the ring volume . . . . . . . . . . . . . . . . . . . . . . . . . 61
Adjusting the volume of the Handset, Headset,
and Handsfree mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Selecting a date format . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Selecting a time zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Selecting a time format . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Making a call using off-hook dialing . . . . . . . . . . . . . . . . . . . . 70
Making a call using on-hook dialing . . . . . . . . . . . . . . . . . . . . 72
Using handsfree calling . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Using Call Subjects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Managing Call Subjects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Adding a Call Subject . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Deleting a Call Subject . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Editing a Call Subject . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
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Contents
Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Caller identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Answering an incoming call . . . . . . . . . . . . . . . . . . . . . . . 82
Redirecting an incoming call . . . . . . . . . . . . . . . . . . . . . . 83
Declining an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Managing Call Decline Reasons . . . . . . . . . . . . . . . . . . . 87
Ignoring an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . 90
The Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Viewing the Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Initiating a call from the Address Book . . . . . . . . . . . . . . . . . . 92
Adding a contact to your Address Book . . . . . . . . . . . . . . . . . 93
Editing a contact in your Address Book . . . . . . . . . . . . . . . . . 95
Copying information to the Address Book . . . . . . . . . . . . . . . 99
Searching for a contact in the Address Book . . . . . . . . . . . . 101
Using the Search feature in the Address Book . . . . . . . 102
Using the Search feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Using Local Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Using Global Search . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Call Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Accessing the Call Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Managing calls in the Call Inbox while not on a call . . . . 108
Viewing the details of a call in the Call Inbox . . . . . . . . . 110
Managing missed calls . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Initiating a call from the Call Inbox . . . . . . . . . . . . . . . . . 112
Deleting calls in your Call Inbox . . . . . . . . . . . . . . . . . . . 114
Accessing the calls in your Call Inbox during a call . . . . 115
Call Outbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Accessing the Call Outbox . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Initiating a call from the Call Outbox . . . . . . . . . . . . . . . 118
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Contents
Deleting calls from your Call Outbox . . . . . . . . . . . . . . . 119
Viewing the details of a call in the Call Outbox . . . . . . . 120
Accessing the calls in your Call Outbox during a call . . . 121
Instant Messaging (IM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Configuring Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . 122
Configuring IM automatic pop-up . . . . . . . . . . . . . . . . . . 122
Configuring Instant Messaging pop-ups . . . . . . . . . . . . . 124
Configuring IM audible alert . . . . . . . . . . . . . . . . . . . . . . 124
Composing an Instant Message . . . . . . . . . . . . . . . . . . . . . . 125
Instant Message Inbox/Outbox . . . . . . . . . . . . . . . . . . . . . . . 126
Accessing Instant Messages . . . . . . . . . . . . . . . . . . . . . 127
Viewing the content of an Instant Message . . . . . . . . . . . . . 128
Replying to an Instant Message . . . . . . . . . . . . . . . . . . . 128
Initiating a call from an Instant Message . . . . . . . . . . . . 129
Deleting an Instant Message . . . . . . . . . . . . . . . . . . . . . 130
While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Making a new call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Initiating a call using the Action Context-sensitive soft key . .
132
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Placing a call On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Multiple calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Using 3-way calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . 138
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Using the Park Call feature . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Using Park Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Retrieving a Parked Call . . . . . . . . . . . . . . . . . . . . . . . . 143
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Contents
Additional features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Using the Friends feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Accessing your Friends list . . . . . . . . . . . . . . . . . . . . . . 145
Editing information about a friend . . . . . . . . . . . . . . . . . 147
Using Feature Key options . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Creating a Speed Dial feature key . . . . . . . . . . . . . . . . . . . . 149
Designating a feature key to Speed Dial feature . . . . . . 150
Creating a Speed Dial feature key using the Copy key . 152
Creating a Send IM feature key . . . . . . . . . . . . . . . . . . . 153
Creating a Send IM feature key using the Copy key . . . 155
Creating a Call Forward feature key . . . . . . . . . . . . . . . 156
Creating a Call Forward feature key using the Copy key 158
Creating a Presence feature key . . . . . . . . . . . . . . . . . . 159
Creating a Do Not Disturb feature key . . . . . . . . . . . . . . 162
Viewing the content of a programmed feature key . . . . . 163
Removing the content from a programmed feature key . 164
Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Setting the phone to Do Not Disturb . . . . . . . . . . . . . . . . . . . 169
Setting a Presence state . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Changing the Presence state . . . . . . . . . . . . . . . . . . . . . 170
Adding a new Presence state message . . . . . . . . . . . . . 172
Configuring Privacy settings . . . . . . . . . . . . . . . . . . . . . . . . . 173
Incoming call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Outgoing call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Multiple Appearance Directory Number . . . . . . . . . . . . . 176
Advance system features . . . . . . . . . . . . . . . . . . . . . . . . . 178
Viewing the Phone Information . . . . . . . . . . . . . . . . . . . 178
System features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Checking for updates . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Switching the Proxy . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Resetting the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
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Contents
Erasing user data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Network menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Visual indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Display screen icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Visual Alerter/Message Waiting Indicators . . . . . . . . . . . . . . 190
Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Regulatory and safety information . . . . . . . . . . . . . . . . . . 197
Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 200
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
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About the Nortel IP Phone 1120E

About the Nortel IP Phone 1120E
Your IP Phone 1120E brings voice and data to the desktop by conn ecting directly to a Local Area Network (LAN) through an Ethernet connection. The SIP IP Phone 1120E communicates using Session Initiated Protocol (SIP) after the firmware (FW) is upgraded to a SIP-enabled ver sion.
Figure 1: IP Phone 1120E
User-defined feature keys
Visual Alerter/Message Waiting Indicator
High resolution display screen
Context-sensitive soft keys
Inbox Outbox Directory
Handset
Speaker
Copy
Services Quit
Feature Status Indicator
Volume control
Mute
Handsfree
Enter
Dialpad
Goodbye
Expand
Headset
Hold
Navigation Cluster

Basic features

Your IP Phone 1120E supports the following features:
four user-defined feature keys with labels and indicators Note: The IP Phone 1120E designates Key 1 as Feature Key 1 and
reserves it as the line key for the phone.
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About the Nortel IP Phone 1120E
four Context-sensitive soft keys
graphical, high-resolution LCD display, backlit, with adjustable contrast
high-quality speaker phone
volume control keys for adjusting ringer, speaker, handset, and headset volume
six specialized feature keys: —Quit
— Directory — Inbox — Outbox — Services —Copy
six call-processing fixed keys: —Mute
— Handsfree — Goodbye — Instant Message Log — Headset
—Hold
gigabit Ethernet ports
built-in gigabit Ethernet switch for shared PC access
headset jack with an On/Off key
USB port to support a keyboard or mouse Note: Powered downstream 1.1-compliant USB hubs are sup ported,
including USB 2.0 hubs, if they offer USB 1.1 backwards compliancy.
automatic DHCP network configuration
hearing aid compatibility
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About the Nortel IP Phone 1120E
Note: In this guide, user-defined feature key labels appear be side the keys, and Context-sensitive soft key labels appear directly above the keys. Figure 2 shows user-defined featur e ke ys an d Co nte xt ­sensitive soft keys.
Figure 2: User-defined feature keys and Context-sensitive soft keys
User-defined feature keys
Context-sensitive soft keys
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About the Nortel IP Phone 1120E

Telephone controls

Note: Your IP Phone 1120E may have fixed keys with icons or with labels. This document presents both versions of the fixed key.
Use the Volume control buttons to adjust the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the top button to increase the volume, and press the bottom button to decrease the volume.
Press the Mute key to listen to the call without transmitting. Press the Mute key again to return to two-way conversation. The
Mute key applies to handsfree, handset, and
headset microphones.
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Note: When you enable mute, a red LED on the Mute key remains lit.
Press the Handsfree key to activate the built-in speaker and microphone of the IP Phone 1120E.
Note: The Handsfree LED indicator, on the Handsfree key, lights to indicate when handsfree is active.
Use the Navigation Key Cluster to scroll through menus and lists that appear on the LCD display screen or for text entry. The outer part of this key cluster rocks for up, down, left, and right movements. (See “Navigation keys” on page 26.)
About the Nortel IP Phone 1120E
Use the Enter key, at the center of the
Navigation Key Cluster, to select menu
items or to confirm changes.
Note: The Enter key duplicates the function of the Context-sensitive soft keys Select, and Set.
Use the Dialpad to enter numbers and text.
Press the Hold key to put an active call on hold. Press the Hold fixed key to return to a call on hold.
You can have several calls in a hold state.
Press the Expand key to access the Instant Messaging Log.
Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset.
Note: The Headset LED indicator , on the
Headset key, lights to indicate that the
headset is in use.
Press the Goodbye/Release key to terminate an active call. For multiple calls the
Goodbye/Release key ends the highlighted
call. Use the Goodbye/Release to close menu
navigation or cancel user tasks.
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About the Nortel IP Phone 1120E
When you receive a voice message, the red
Visual Alerter/Message Waiting Indicator
lights. Also, when the ringer sounds, this indicator flashes.
When you receive an instant message (IM), the blue Visual Alerter/Feature Status
Indicator lights.
Press the Copy key to copy contact information from one source such as the Address Book to a destination such as a feature key.
Press the Services key to access the following features:
1. Search
2. Do Not Disturb
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3. Call Forward
4. Presence
5. Retrieve Parked Call (Not available for all call servers.)
6. System Note: The Servcs Context-sensitive sof t
key accesses the same menu.
Press the Services key twice quickly to access the Network menu.
About the Nortel IP Phone 1120E
Press the Quit key to cancel a current on­screen operation, or exit the menu.
Note: Pressing the Quit key does not affect the status of active calls.
Press the Outbox key to view a record of all outgoing calls.
Note: This key does not function as a “shift” key.
Press the Inbox key to access your call inbox.
The call inbox stores all incoming calls to an active phone.
Note: This key does not function to send Instant Messages.
Press the Directory key to access the Address Book and the Friends list.
Note: You can access the Address Book while on a call and start a new call with a highlighted contact.
Context-sensitive soft keys are below the
display area. The LCD label above each key changes based on the active feature.
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About the Nortel IP Phone 1120E
The keys on either side of the LCD display area are User-defined Feature Keys, with labels on the LCD. The system administrator may reserve some keys for specific functionality during tasks and advanced set­up screens.
You can define these keys for specific functions such as Call Forward.
Note: The IP Phone 1120E reserves the lower right key as the default user’s line key.
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About the Nortel IP Phone 1120E

Telephone display

Your IP Phone 1120E has three display areas:
The upper display area provides line and feature key status.
The middle display area contains single-line information for items such as caller number, caller name, menu items, feature prompt strings, user-entered digits, date and time information, and telephone information.
The lower display area provides feature Context-sensitive soft key label information.
Figure 3: IP Phone 1120E LCD screen
Upper display area
User-defined feature key labels
Middle display area
Date/Time display Call party information Menu information Directories information
Lower Display Area
Context-sensitive key labels

Cleaning the IP Phone 1120E LCD display screen

To clean the LCD display screen, gently wipe with a soft, dry cloth.
CAUTION
Do not use any liquids or powders on the IP Phone. Using anything other than a soft, dry cloth can contaminate IP Phone components and cause premature failure.
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About the Nortel IP Phone 1120E

Context-sensitive soft keys

Your IP Phone 1120E has four Context-sensitive soft keys beneath the LCD screen. The Context-sensitive soft keys access different features and menus depending on the state of the phone and the menu you access.

Idle state Context-sensitive soft keys

When your phone is an in the idle state you can access the following menu items from the Context-sensitive soft keys:
Figure 4: Idle state Context-sensitive soft keys
Table 1: Context-sensitive soft keys for screen in the idle state
View Press the View Context-sensitive soft key to
access the following menu items:
1. Friends - a list of friends
2. Address Book - personal directory
3. Inbox - a list of received phone calls
4. Outbox - a list of dialed phone calls
5. Phone Information - information about the hardware and software of the IP Phone 1120E
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About the Nortel IP Phone 1120E
Servcs
Press the Servcs Context-sensitive soft key to access the following features:
1. Search - use to search in the local directory (personal Address Book) and the global directory (network Address Book) for names and phone numbers.
2. Do Not Disturb - use to block all incoming calls.
3. Call Forward - use to forward an incoming call to an alternate destination.
4. Presence - use to set your own presence state to display to other users.
5. Retrieve Parked Call - use to retrieve a parked call from the server. (Not available for all call servers.)
6. System - for the advanced user to access uncommon tasks with the exception of the login and logout tasks. The following items are accessed:
—Login
Msgs
— Logout — Check for Updates — Switch Proxy — Reset Phone — Erase User Data
Press the Msgs Context-sensitive soft key to access the following feature:
1. Voice Mail - use to call voice mail number.
2. Instant Messaging - use to access the Instant Messaging Inbox/Outbox.
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About the Nortel IP Phone 1120E
Press the Prefs Context-sensitive soft key to
Prefs
access the following menu items:
1. Display - use to adjust the display settings of the LCD screen.
2. Audio - use to adjust tones, volume settings.
3. Feature Options - use to configure the following:
— Feature Keys — Call Decline Reasons — Call Ignore Action — Call Subjects — Call Fwd Notification
4. Message Options - use to change Voice Mail settings and IM settings.
5. Language - use to change the interface language
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6. Misc Options - use to access the following options:
— Alpha Dialing — Search Method — Incoming Privacy — Outgoing Privacy — # Ends Dialing — Change Location —Time
About the Nortel IP Phone 1120E
7. Network - use to access: — Server Settings — Device Settings — Diagnostics —Lock

In-call Context-sensitive soft keys

When you are in an In-call session the following menu items are accessible from the Context-sensitive soft keys:
Figure 5: In-call Context-sensitive soft keys
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About the Nortel IP Phone 1120E
Table 2: Context-sensitive soft keys during an in-call session
Action Press the Action Context-sensitive soft key
to access the following menu items:
1. New Call/Conference - use to place the current call on hold and to initiate a new call or to begin a conference call
2. Release Call - use to hang-up an active call
3. Transfer Call - use to transfer an active call to another phone number or SIP address
4. Park Call - use to park an active call to the server (Not available for all call servers.)
Servcs
Press the Servcs key to access the following features:
1. Search
2. Do Not Disturb
3. Call Forward
4. Presence
5. Retrieve Parked Call (Not available for all call servers.)
6. System
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About the Nortel IP Phone 1120E
Audio
Press the Audio Context-sensitive soft key to access the following feature:
1. Change Audio Settings - use to adjust audio quality between three settings:
—Low —Medium — High
Note: You change audio settings to improve audio quality based on the available band width. If you are limited to a low internet band width, you can improve the audio quality you change the audio setting to low.
2. Monitor Audio Quality - use to view details about the audio quality of an active call.
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About the Nortel IP Phone 1120E

Navigation keys

There are a few important keys you should become familiar with to easily navigate within the many menus of the IP Phone 1120E. Table 3 shows important navigation keys and describes the function of each.
Note: Menu items are listed and ordered by number. You can press the number on the dialpad corresponding to each menu item to activate that menu item, instead of using the navigation key to move up and down the menu list to highlight the item and then pressing the
Select Context-sensitive soft key.
Table 3: Naviga tion Key s.
Navigation Key Cluster
Press the Left/Right part of the Navigation
Key Cluster to:
— Scroll long lines of text when you
view menu lists or the contents of a list such as the Address Book entries or items in the Call Inbox and scroll long lines of text when you view an IM.
Note: The IP Phone 1120E automatically scrolls long lines of text from right to left. When your Search Method is set to Index Search (See, “Searching for a contact in the Address Book” on page 101), you can increase the speed of the scrolling by repeatedly pressing the right navigation key or decrease the scrolling speed by repeatedly pressing the left navigation key.
— Change the slide adjustment from
left to right when you adjust such things as contrast or volume.
26
Navigation Key Cluster
About the Nortel IP Phone 1120E
Press the left side of the Navigation Key
Cluster to erase a character (backspace)
when you enter and edit text. Press the right side of the Navigation Key
Cluster to create a space when you enter
and edit text
Press the up/down part of the Navigation
Key Cluster to:
— Move the highlight up and down
from one item to another item in a list such as Address Book entries or items in your Call Inbox.
— Scroll lists and message contents
when you view IMs.
— Move the cursor from line to line
when entering and editing text or data.
Note: When you want to scroll through a list of many items, you can hold the up or down key of the Navigation Key
Cluster to automatically move up or
down the list of items.
Use the Enter key, at the center of the
Navigation Key Cluster, to select menu
items or a highlighted item on a list.
Note: The Enter key duplicates the function of the Context-sensitive soft keys Select, and Set.
27
About the Nortel IP Phone 1120E
Press the Quit key to cancel a current on­screen operation or exit a menu.
Note 1: Pressing the Quit key does not affect the status of an active call while navigating a menu.
Note 2: Y ou can press the Goodbye key to exit a menu, but if you press the
Goodbye key during an active call, the
call terminates.
You can navigate to an item in a menu by pressing the corresponding number on the dialpad and then activate the item or continue navigating the list of items.

Using a USB Mouse

The IP Phone 1120E is equipped with a USB port, to which you can connect a USB mouse. You can use the USB mouse to activate context­sensitive soft keys items and activate menu items.
You left click on a context-sensitive soft key label of the LCD screen to activate that item. When a menu is open double-click on the menu item to activate that menu item or left-click on the item to highlight it. For example, you can left click on the View context-sensitive soft key label to open that menu. Next to view the Inbox double-click on the word Inbox in the menu list. You can double-click on a name in the Inbox list to initiate a call or left-click the item to highlight the name and continue to interact with the menu item.
To access the Network menu right-click anywhere on the LCD screen of your IP Phone 1120E.
28
About the Nortel IP Phone 1120E

Available IP Phone 1120E call features

The IP Phone 1120E is designed to be supported by a number of different call servers. The specific call server the IP Phone 1120E is connected to determines whether certain features are available to your phone. Call features must be assigned to your telephone and supported by call server software.
Note 1: Not all feature are available. To determine which features are available or to activate features contact your system administrator or service provider.
Note 2: Not all service providers support the entry of a SIP address to initiate a call, for example, jim@companya.com. Some service providers require that you enter a Directory Number (DN) to initiate a call, for example, 555-5555. Contact your system administrator to determine whether your call server supports SIP address dialing.

Security features

To use the IP Phone 1120E you must have a login and password assigned to your phone. This security ensures that when you log out no calls can be made from the phone. Also, when you are logged out of the phone, features such as Address Book, Instant Message logs, and Call Outbox are not accessible. Your login and password protect access to your user profile. To access your user profile you must enter your password.
29

Connecting the components

Connecting the components
Figure 6 shows connections on the IP Phone 1120E.
Figure 6: IP Phone 1120E connections
Accessory Expansion Module port
USB Connector
WARNING *Ensure that the protective rubber cap on the Expansion Module port is in place when the port is not in use. Connecting anything other than the proper Expansion Module connector to this port can cause damage to the phone.
PC Ethernet port LAN Ethernet port
Tilt Lever
Link lamp
AC Adapter jack Headset jack Handset jack
30

Before you begin

CAUTION Damage to Equipment
Do not plug your IP Phone 1120E into a regular telephone jack. This results in severe damage to the IP Phone. Consult your system administrator to ensure that you plug your telephone into a 10/100/1000 BaseT Ethernet jack.
CAUTION
Your IP Phone 1120E is designed for use in an indoor environment only.
Connecting the components
31
Connecting the components

Connecting the components of the phone

WARNING Your IP Phone 1120E is shipped with the base locked in position. To avoid damaging your phone, press the wall-mount lever, located just under the Handsfree key as indicated in Figure 7 on page 32, to release the base and pull it away from the phone.
Figure 7: Wall-mount lever
Wall-mount lever
1. Remove the stand cover. Pull upward on the center catch as indicated in Figure 8, and remove the stand cover. The cable routing tracks are now accessible.
32
Figure 8: Remove the stand cover
Center Catch
Connecting the components
Tilt Lever Button
Handset cord exit
2. Connect the AC power adapter (optional). Connect the adapter to the AC adapter jack in the bottom of the phone. Form a small bend in the cable, and then thread the adapter cord through the channels in the stand.
Warning: Use your IP Phone 1120E with the approved Nortel AC Adapter (model #N0023000) for this model of phone only.
Note 1: Your IP Phone 1120E supports both AC power and Power over Ethernet options, including IEEE 802.3af standard power. To use local AC power, the optional AC adapter can be ordered separately. To use Power over Ethernet, where power is delivered over the CAT-5 cable, the LAN must support Power over Ethernet, and an AC adapter is not required.
Note 2: You must use CAT-5e (or later) cables if you want to use gigabit Ethernet.
33
Connecting the components
3. Install the handset. Connect the end of the handset cable with the short straight section into the handset. Connect the end of the handset cable with the long straight section to the back of the phone, using the RJ-9 handset jack marked with the symb ol bend in the cable, and then thread the handset cord throu gh the channels in the stand so that it exits behind the handset on the right side, in the Handset cord exit in the stand base marked with the symbol
4. Install the headset (optional). If you are installing a headset, plug the connector into the RJ-9 headset jack marked with the symbol ) on the back of the phone, and thread the headset cord along with the handset cord through the channels in the stand, so that the headset cord exits the channel marked with the symbol ).
5. Install the Ethernet cable. Connect one end of the supplied Ethernet cable to the back of your phone using the RJ-45 connector marked with the symbol %, and thread the network cable through the channel marked with the symbol %.
6. Install the Ethernet cable connecting the PC to the phone (optional). If you are connecting your PC Ethernet through the phone, connect one end of the PC Ethernet cable to your phone using the RJ-45 connector marked with the symbo channel marked with the symbol LAN connector on the back of your PC.
+, as shown in Figure 8.
l (, and thread it through the
(. Connect the other end to the
+. Form a small
7. Install additional cables. If applicable, plug in optional USB devices. Connect the Ethernet cable to the LAN Ethernet connection. If you are using an AC power adapter, plug the adapter into an AC outlet.
34
Connecting the components
Figure 9: Cable routing tracks and mounting holes
Method B
Method A
8. Wall-mount your phone (optional). Your IP Phone 1120E can be mounted either by: (method A) using the mounting holes on the bottom of the phone stand, or (method B) using a traditional-style wall-mount box with RJ-45 connector and 15-cm (6-inch) RJ-45 cord (not provided).
Complete steps 1-7, as needed, before you wall-mount your phone:
Method A: Press the wall-mount lever, and pu ll the phone away from the stand, as shown in Figure 10. Using the stand cover (the part you removed in step 1), mark the wall-mount holes by pressing the bottom of the stand cover firmly against the wall in the location where you wish to install the phone. Four small pins on the bottom of the stand cover make marks on the wall. Use the marks as a guideline for installing the wall-mount screws (not provided). Install the screws so that they protrude 3 mm (1/8 inch) from the wall, and then install the phone stand mounting holes over the screw heads as indicated in Figure 9 (Method A). You may need to remove the phone from the wall to adjust the lower screws. When the lower screws are snug,
35
Connecting the components
install the phone on the mounting screws, and then tighten the top screws.
Figure 10: Rotate the phone into the wall mount position.
Tilt lever Wall-mount lever
Method B: Attach the 15-cm (6-inch) CAT5e cable, position the stand over the mounting rivets, and slide the phone down the wall so that the rivets fit into the slots on the stand, indicated in Figure 9 on page 35 (Method B).
9. Replace the stand cover. Ensure that all cables are neatly routed and press the stand cover into place until you hear a click.
10. Put the phone in the wall-mount position (optional). If you wall­mounted your phone, put it in the wall-mount position by holding the Tilt Lever and pressing the phone towards the base until the ph one is parallel with the base. Release the Tilt Lever and continue to push the phone towards the base until you hear an audible click. Ensure the phone is securely locked in position.
36

Entering text

Entering text
You can enter and edit text on your IP Phone 1120E using the following methods:
“Entering text using the telephone dialpad” on page 37
“Entering text using the USB keyboard” on page 42
You make a call by dialing a telephone number (Directory Number) or by dialing a person’s alphanumeric SIP address (for example, jdoe2@domain.com).
Note: Some service providers only support using a Directory Number (DN) such as 555-5555 to initiate a call to another phone. Please contact your system administrator or service provider to determine if alphanumeric dialing is supported.
Alphanumeric dialing refers to the spelling of names or words by dialing alphabetic characters co-located with the numbers on the numeric dialpad of your IP Phone 1120E. You use Alphanumeric entry when entering Instant Messages (IMs), SIP addres se s, an d en tr ies to such things as your Address Book and Feature Key labels.

Entering text using the telephone dialpad

When you can use the dialpad to enter text, the abc/123 Context­sensitive soft key becomes available for applications that offer text input. The abc/123 Context-sensitive soft key toggles between alphabetic and numeric input. When the Context-sensitive soft key label is abc you can enter alphabetic text and when the Context-sensitive soft key label is 123 you can enter numbers.
37
Entering text
Figure 11: Context-sensitive soft key abc/123
For example, if you want to enter the letter “a”, press the abc/123 Context-sensitive soft key to switch to alphabetic input and press the number 2 key once. If you want to enter the upper case letter “C”, press the number 2 key six times. You can cycle through the letters (and the actual number) by repeatedly pressing the number button.
Names or words, which have two adjacent letters, that require the same button, such as in the word "press", are entered by entering the first character, briefly pausing, and entering the next letter. You press the dialpad key 6 for the “p” pause a moment and press it again twice to cycle to the letter “r”.
When entering alphanumeric information, the 1 key on the dialpad represents the characters in Table 4. To enter a special character, press the dialpad number 1 to cycle through the characters until you reach the one you need. For example to enter a question mark (“?”), press the number 1 key eight times.
Table 4: Alphanumeric characters for Dialpad key 1
Character Name
@ .
­_
38
at period dash underscore
Table 4: Alphanumeric characters for Dialpad key 1
Character Name
Entering text
& ‘ ^ ? ! ( ) , \ / : ; ~ =
ampersand apostrophe carat question mark exclamation point left parentheses right parentheses comma backslash forward slash colon semi-colon tilde equal
+ 1
Note: No letters are associated with the 0 key.
plus numeral 1

# Ends Dialing

You can enable the IP Phone 1120E to use the Octothorpe (#) symbol to immediately dial the entered address or phone number.
39
Entering text
To enable the # Ends Dialing feature, press the Prefs Context-sensitive soft key and select Misc Options highlight # Ends Dialing and press the
Change Context-sensitive soft key.
To enable the # Ends Dialing feature:
Choose one of the following:
On Back
or
To turn off # Ends Dialing, press the Prefs Context-sensitive soft key, select Misc Options, highlight # Ends Dialing and press the Change Context-sensitive soft key.
To turn off # Ends Dialing:
Off Back
or
— Press the On Context-sensitive soft
key to turn on # Ends Dialing.
— Press the Back Context-sensitive
soft key to keep existing configurations and return to the Preferences menu.
Press the Off Context-sensitive soft key to turn off # Ends Dialing.
or
Press the Back Context-sensitive soft key to keep existing configurations and return to the Preferences menu.
40
Entering text

Setting the dialpad to alphanumeric dialing

You can set the dialpad of the IP Phone 1120E to alphanumeric as the default. This eliminates the need to press the abc/123 Context-sensitive soft key when entering text. The abc/123 Context-sensitive soft key can still toggle between alphabetic and numeric input, but alphabetic is the default.
To set the dialpad to alphanumeric as the default, press the Prefs Context-sensitive soft key, select Misc Options, highlight Alpha Dialing and press the Change Context-sensitive soft key.
To set alpha dialing:
Choose one of the following:
On Back
or
To turn off alpha dialing and set numeric as the default, press the Prefs Context-sensitive soft key, select Misc Options, highlight Alpha Dialing and press the Change Context-sensitive soft key.
To turn off alpha dialing:
Off Back
or
— Press the On Context-sensitive soft
key to turn on alphanumeric dialing.
— Press the Back Context-sensitive
soft key to keep existing configurations and return to the Preferences menu.
To return the IP Phone 1120E to numeric dialing as the default, press the Off Context- sensitive soft key.
or
Press the Back Context-sensitive soft key to keep existing configurations and return to the Preferences menu.
41
Entering text

Entering text using the USB keyboard

You can use a USB keyboard when connected to the USB port of your IP Phone 1120E, to enter text and numbers, access some features, and duplicate specific functions.
For number entry in telephone applications (for example, when dialing), you can use the keyboard to enter digits (0–9), as well as * and #. You use the alpha keys when entering text, for example entering the text of an Instant Message.
Table 5 shows the USB Keyboard function keys and their associated IP Phone 1120E fixed keys.
Table 5: USB keyboard functions
USB Keyboard Key
Esc Quit f1 Services f2 Expand f3 Inbox f4 Outbox f5 Address Book f6 Copy f7 Volume Down f8 Volume Up f9 Mute f10 Hold f11 Headset f12 Handsfree
IP Phone 1120E Fixed Key
42
Table 5: USB keyboard functions
Entering text
USB Keyboard Key
IP Phone 1120E Fixed Key
Break Goodbye (Release) Backspace Left arrow of Navigation Cluster Arrow left Left arrow of Navigation Cluster Arrow Right Right arrow of Navigation
Cluster Arrow Up Up arrow of Navigation Cluster Arrow Down Down arrow of Navigation
Cluster Enter Enter
43

Accessing the IP Phone 1120E

Accessing the IP Phone 1120E

Logging in

Figure 12 shows the LCD User Login screen when you start u p the phone or log out.
Figure 12: User Login Screen
When you log in to your IP Phone 1120E after the initial login you are required to confirm your login, enter your password, and select the duration of this session. However, the first time you use your IP Phone 1120E, you may need to complete some of the following:
“Setting the domain” on page 45 “Selecting a language” on page 46 “Entering your user login and password” on page 48 “Setting the duration of the login” on page 50 “Selecting a location” on page 52 “Your User Profile” on page 52 “Overwriting your personal Address Book” on page 54
44
Accessing the IP Phone 1120E
Note: The system automatically logs you back in after a power outage or firmware upgrade. This feature is a network wide configuration that the system adminis tra to r se ts up.

Setting the domain

During the login process, if you need to chan ge the domain o r confirm the domain you log into is correct, press the Domain Context-sensitive soft key from the login screen. The current domain appears on the IP Phone 1120E LCD screen. You can edit the domain that is listed or press the Domains Context-sensitive soft key to access a list of available domains to which you can choose to connect.
Note: You should check with your system administrator before editing or changing domains.
To change the domain:
1. Choose one of the following:
Domains Done
or
Edit
— Press the Domains Context-
sensitive soft key to change the current domain.
— Press the Done Context-sensitive
soft key to keep existing configurations and return to the User Login screen.
Note: You can edit the domain to which the IP Phone 1120E connects. Contact your system administrator before editing the domain.
2. Press the Up/Down navigation key to highlight the new domain you want to use.
45
Accessing the IP Phone 1120E
3. Choose one of the following:
Select
Back
— Press the Select Context-sensitive
soft key to change the domain to the highlighted domain from the list. The phone returns to the Current Domain display screen and the new domain appears.
— Press the Back Context-sensitive
soft key to keep existing configurations and return to the Display menu.
Done 4. Press the Done Context-sensitive soft
key to confirm the new domain and return to the User Login screen.

Selecting a language

Your IP Phone 1120E has the capacity to operate using other langua ges, such as French. The phone may be provisioned with up to five languag es by the system administrator. If the phone is provisioned with other languages, you can choose an available language during the login process by pressing the Lang Context-sensitive soft key from the User Login screen.
To change the language:
Change
Back
46
1. Choose one of the following: —Press the Change Context-sensitive
soft key to change the current language.
— Press the Back Context-sensitive
soft key to keep existing language and return to the User Login screen.
Accessing the IP Phone 1120E
2. Press the Up/Down navigation key to highlight the new language you want to use.
Select
Back
3. Choose one of the following: — Press the Select Context-sensitive
soft key to change the language to the highlighted language from the list. The phone returns to the User Login screen and uses the selected language.
— Press the Back Context-sensitive
soft key to keep the existing language and return to the User Login screen.
47
Accessing the IP Phone 1120E

Entering your user login and password

You need to log in to your IP phone when you firs t install and system bo ot your IP phone and anytime you log out or reboot your phone.
Note 1: If this is the first time to log in to the IP Phone 1120E, the system prompts you for a location. (See “Selecting a location” on page 52.)
Note 2: If this is not the first time to log in to IP Phone 1120E, the previous user’s login name appears after the ID prompt.
To Log in to the IP Phone 1120E
abc 1. Press the abc/123 Context-sensitive soft
key to toggle between alphabetic or numeric input.
2. Use the dialpad to enter your user ID login at the prompt.
48
Login
Note: Use the left navigation key to backspace and remove a previous user s ID.
3. Press the Login Context-sensitive soft key.
A new screen appears and prompts you for your password.
Accessing the IP Phone 1120E
4. Use the dialpad to enter your password. Note 1: When you enter your password,
the last character entered appears. However, all previous characters are hidden.
Note 2: When you enter your password and you use the navigation key to backspace, you erase all the characters and must completely re-enter your password again.
Next
Cancel
5. Press the Next Context-sensitive soft key.
Note: You can can cel th e log in pr oc ess by pressing one of the following keys:
—The Cancel Context-sensitive soft
key
—The Goodbye fixed key
—The Quit fixed keys
49
Accessing the IP Phone 1120E

Setting the duration of the login

When you enter your login and password the Duration screen appears. You enter the maximum length of time of this session. The default duration is “Permanent” and you remain logged into the phone until you log out.
To set the login duration:
1. Choose one of the following:
Next
Timed
Cancel
Period
Next
— Press the Next Context-sensitive
soft key to set login duration to permanent. A login confirmation screen appears.
— Press the Timed Context-sensitive
soft key to open a screen to set a maximum time to remain logged in.
— Press the Cancel Context-sensitive
soft key to return to the previous login screen.
If you press the Timed Context-sensitive soft key, you then must set the duration of the login.
To toggle the login duration entries bet wee n hours or days press the Period Context­sensitive soft key.
2. Do one of the following: — Use the dialpad to enter the number
of hours or days you want to remain logged in and press the Next Context-sensitive soft key
50
Accessing the IP Phone 1120E
Back
Cancel
— Press the Back Context-sensitive
soft key to return to the permanent login screen.
— Press the Cancel Context-sensitive
soft key to return to the first login screen.

Timed logout

When you set a login time other than permanent, the IP Phone 1120E prompts you when the login time expires.

Timed logout while phone is idle

When the login time expires and the phone is idle (not on a call), you can do one of the following at the prompt:
Press the Yes Context-sensitive soft key to logout immediately.
Press the No Context-sensitive soft key to switch to permanent login.
Press the Quit or Release/Goodbye key to logout immediately. If you do not respond, the prompt times out in 45 seconds and the phone
logs out. If you answer a call during the logout prompt, the login switches to
permanent login.

Timed logout while on a call

When the login time expires while on a call, you can do one of the following at the prompt:
Press the Yes Context-sensitive soft key to log out immediately.
Press the No Context-sensitive soft key to switch to permanent login.
Press the Quit key to dismiss the log out prompt and switch to permanent login.
51
Accessing the IP Phone 1120E
Press the Release/Goodbye key to dismiss the logout prompt and switch to permanent login.
Note: If you press the Release/Goodbye key to dismiss the logout using this method, you also terminate the call.
If you do not respond, the prompt times out in 45 seconds and the phone switches to permanent login.

Selecting a location

When you first login to the IP Phone 1120E, the system prompts you for a location. The location you select is saved in your User Profile.
Depending on your service provider, the Enhanced Emergency Service uses the location you select or the Directory Number (DN) on the call server, when handling emergency calls. The call server’s configuration determines how emergency service calls are handled by your IP Phone.
Note: During an emergency call you can not log out fro m the phone or release or disconnect the call. The IP Phone remains connected to the emergency service until disconnected by th e em er g ency se rvice operator.
Note 3: If the login time expires during an emergency call, no prompt appears and the phone automatically switches to permanent login.
ATTENTION *
When you set your user profile, for the first time, you must confirm that the selected location is correct. You can view your location by accessing the phone information screen. (See page 178.)

Your U s e r Pro f i le

Your User Profile contains your specific settings and data. You are prompted to create a User Profile the first time you log in to your IP Phone 1120E. If you delete your User Profile the phone reboots and
52
Accessing the IP Phone 1120E
you must log in and create a new User Profile. When you log in to your phone, your specific settings and data are automatica lly available for you.
The information stored in your user profile includes:
Independent volume adjustments for handset, headset, and handsfree
Alerting Volume adjustment
Idle Screen display text
Display Contrast and Backlight Screen Saver settings
Voicemail settings (Number and Mailbox ID)
User location (from server-provided list)
Time, Date, and Zone format settings
Call Subjects
Call Decline reasons
Instant Messaging settings and Instant Message Inbox/Outbox
Default dialing (Alpha/Numeric)
Call Ignore action (local /network)
Search method (Name, First character, Index)
User Presence selection
Dialing pattern default (alpha/numeric)
Address Book entries
Call Inbox and Call Outbox entries
Programmable keys configuration
# Ends dialing configuration

Creating a user profile

To create your User Profile during login, press the New Context-sensitive soft key when the Profile screen appears. The IP Phone 1120E automatically creates your User Profile and saves all settings and preferences to your user login. The next time you log in to the same phone, it automatically configures the phone to your User Profile.
53
Accessing the IP Phone 1120E

Overwriting your personal Address Book

When an address book exists on a server, such as an address book for a specific company, you can update your personal Address Book with an address book from the call server. The system administrator configures the system to enable this feature. If a new addres s book is availa ble on the call server, the IP Phone 1120E prompts you to download the latest address book.

Confirmation login screen

When you complete the login process, login information appears. Press the OK Context-sensitive soft key to complete the login process.
If the login is unsuccessful, the login error reas on “Fa ile d to login use r, Authentication required” appears. Press the OK Context-sensitive soft key to return to the first login screen.
Note: The most common cause for login failure is incorrect entry of your password.
Figure 13: Login confirmation screen
54
Accessing the IP Phone 1120E

Logging out from the IP Phone 1120E

To logoff from the IP Phone 1120E, either press the Servcs Context­sensitive soft key or the Services fixed key, select System, and select
Logout from the menu.
To Log out from the IP Phone 1120E:
abc
1. Press the abc/123 Context-sensitive soft key to toggle between alphabetic or numeric input.
2. Use the dialpad to enter your password at the prompt.
Press the Logout Context-sensitive soft key to complete the logout process. The phone
Logout Back
or
returns to the User Login screen.
or
Press the Back Context-sensitive soft key to remain logged on and return to the Services menu.
55

Configuring the IP Phone 1120E

Configuring the IP Phone 1120E
You may want to adjust a few settings of the IP Phone 1120E to conform to the environment where you use the phone. These settings are saved to your User Profile. This section describes some of the setting that you can customize on your IP Phone 1120E.
“Adjusting the display screen contrast” on page 56
“Creating the idle screen text display” on page 57
“Selecting a ring pattern” on page 58
“Adjusting the ring volume” on page 61
“Adjusting the volume of the Handset, Headset, and Handsfree mode” on page 62
“Selecting a language” on page 64
“Selecting a date format” on page 65
“Selecting a time zone” on page 66
“Selecting a time format” on page 67

Adjusting the display screen contrast

To adjust the LCD screen contrast, press the Prefs Context-sensitive soft key, select Display, and select Contrast.
To adjust the display screen contrast:
1. Press the Left/Right navigation key to increase or decrease the display contrast level.
56
Configuring the IP Phone 1120E
2. Choose one of the following:
Set Back
or
— Press the Set Context-sensitive soft
key to save the changes and return to the Display menu.
— Press the Back Context-sensitive
soft key to keep existing configurations and return to the Display menu.

Creating the idle screen text display

To create text to display on the screen while the phone is idle, press the
Prefs Context-sensitive soft key, select Display, and select Idle Screen Text Display from the menu.
To create the idle screen display text:
abc
1. Press the abc/123 Context-sensitive soft key to toggle between alphabetic or numeric input.
2. Use the dialpad to enter display text you want to appear on the idle screen display of the IP Phone 1120E.
Save Back
or
3. Choose one of the following: — Press the Save Context-sensitive
soft key to save the idle screen text display.
— Press the Back Context-sensitive
soft key to keep existing screen display text and return to the Display menu.
57
Configuring the IP Phone 1120E

Setting-up the Backlight Screensaver

To set the amount of time the LCD screen remains backlit, press the
Prefs Context-sensitive soft key, select Display, and select Backlight Screensaver from the menu.
To set-up the Backlight Screensaver:
1. Press the Up/Down navigation key to scroll through and highlight the length of time you want the idle screen to remain backlit.
2. Choose one of the following:
Select Back
or
— Press the Select Context-sensitive
soft key to set the length of time for the phone to remain backlit and return to the Display menu.
— Press the Back Context-sensitive
soft key to keep existing configurations and return to the Display menu.

Selecting a ring pattern

To select the ring pattern for an incoming call, press the Prefs Context­sensitive soft key select Audio, select Tones, and select Ring Pattern from the menu.
To select a ring pattern:
1. Press the Up/Down navigation key to scroll through and highlight the different ring patterns displayed on the LCD screen.
58
Configuring the IP Phone 1120E
Select
Test
Back
2. Choose one of the following: — Press the Select Context-sensitive
soft key to set the ring pattern and return to the Tones menu.
— Press the Test Context-sensitive
soft key to briefly play the selected ring pattern.
— Press the Back Context-sensitive
soft key to keep existing configurations and return to the previous menu.
59
Configuring the IP Phone 1120E

Adjusting the volume

You can adjust the volume of the IP Phone 1120E for the following:
Ring Volume
Handset Volume
Headset Volume
Handsfree Volume A sliding scale appears on the LCD screen display when you adjust the
volume. (See Figure 14)
Figure 14: Adjusting the volume
60
Configuring the IP Phone 1120E

Adjusting the ring volume

To adjust the ringing volume for an incoming call, press the Prefs Context-sensitive soft key select Audio, select Tones, and select
Alerting Volume.
To adjust an alerting volume:
1. To adjust the ringing volume of an incoming call, press the Left/Right navigation key or use the Volume fixed keys to increase or decrease the volume.
2. Choose one of the following:
Set Back
or
— Press the Set Context-sensitive soft
key to set the selected volume and return to the Tones menu.
— Press the Back Context-sensitive
soft key to keep existing configurations and return to the Tones menu.
61
Configuring the IP Phone 1120E

Adjusting the volume of the Handset, Headset, and Handsfree mode

You can adjust the volume for the handset, headset, and the handsfree speaker of the IP Phone 1120E.
To adjust the volume of the handset, press the Prefs Context-sensitive soft key, select Audio, select Voice, and select Handset
To adjust the handset volume:
1. To adjust the handset volume use one of the following methods:
— Press the Left/Right navigation key
to increase or decrease the volume of the handset.
— Press the Volume + fixed key to
increase handset volume or the
Volume - fixed key to decrease the
handset volume.
Set Back
62
or
Note: To adjust the volume during a call, use only the Volume + and Volume - fixed keys.
2. Choose one of the following: — Press the Set Context-sensitive soft
key to set the selected volume and return to the Voice menu.
— Press the Back Context-sensitive
soft key to keep existing configurations and return to the Voice menu.
Configuring the IP Phone 1120E
To adjust the volume of the headset, press the Prefs Context-sensitive soft key, select Audio, select Voice, and select Headset
To adjust the headset volume:
1. To adjust the headset volume use one of the following methods:
— Press the Left/Right navigation key
to increase or decrease the volume of the handset.
— Press the Volume + fixed key to
increase handset volume or the
Volume - to decrease the handset
volume.
Note: To adjust the volume during a call, use only the Volume + and Volume - fixed keys.
2. Choose one of the following:
Set Back
or
— Press the Set Context-sensitive soft
key to set the selected volume and return to the Voice menu.
— Press the Back Context-sensitive
soft key to keep existing configurations and return to the Voice menu.
63
Configuring the IP Phone 1120E
To adjust the volume for handsfree mode, press the Prefs Context- sensitive soft key, select Audio, select Voice, and select Handsfree.
To adjust the handsfree mode volume:
1. To adjust the volume for handfree mode use one of the following methods:
— Press the Left/Right navigation key
to increase or decrease the volume.
— Press the Volume + fixed key to
increase volume or the Volume - to decrease the volume.
Note: To adjust the volume during a call, use only the Volume + and Volume - fixed keys.
2. Choose one of the following:
Set Back
or
— Press the Set Context-sensitive soft
key to set the selected volume and return to the Voice menu.
— Press the Back Context-sensitive
soft key to keep existing configurations and return to the Voice menu.

Selecting a language

The display is available in multiple languages. A maximum of five languages are accessible through the ph o ne . Th e sys te m ad m inistrator determines which languages are available for your phone.
To choose a language, press the Prefs Context-sensitive soft key, select
Language. The current language displays. To change the langua ge
press the Change Context-sensitive soft key.
64
To select a language:
Configuring the IP Phone 1120E
1. Press the Up/Down navigation key to scroll and highlight the desired language (for example, German [Deutsche]).
2. Choose one of the following:
Select Back
or
— Press the Select Context-sensitive
soft key to save the desired language and return to the previous screen.
— Press the Back Context-sensitive
soft key to keep existing configurations and return to the Configure menu.

Selecting a date format

To select a date format, press the Prefs Context-sensitive soft key and select Misc Options, select Time, and press the Change Context­sensitive soft key.
To select a date format:
1. Press the Up/Down navigation key to highlight Date Format in the menu.
Change
2. Press the Change Context-sensitive soft key to change the Date Format.
65
Configuring the IP Phone 1120E
3. Press the Up/Down navigation key to
4. Choose one of the following:
scroll and highlight either a month/day (MM/DD) or a day/month (DD/MM) format.
Select Back
or
— Press the Select Context-sensitive
soft key to save the format and return to the Time Format menu.
— Press the Back Context-sensitive
soft key to keep existing configurations and return to the Time Format menu.

Selecting a time zone

To select a time zone for the IP Phone 1120E, press the Prefs Context­sensitive soft key, select Misc Options, select Time, and press the
Change Context-sensitive soft key.
To select a time zone:
1. Press the Up/Down navigation key to highlight Timezone in the menu.
Change
2. Press the Change Context-sensitive soft key to change the Date Format.
66
Configuring the IP Phone 1120E
3. Press the Up/Down navigation key to scroll through and highlight the time zones.
Note: Time zones are listed based on GMT format. For example:
— GMT -11:00 Samoa — GMT -10:00 Hawaii
4. Choose one of the following:
Select Back
or
— Press the Select Context-sensitive
soft key to save the time zone selection and return to the Time Format menu.
— Press the Back Context-sensitive
soft key to keep existing configurations and return to the Time Format menu.

Selecting a time format

To select a time format for the phone to display, press the Prefs Context­sensitive soft key, select Misc Options, select Time, and press the
Change Context-sensitive soft key.
To select a time format:
1. Press the Up/Down navigation key to highlight Time Format in the menu.
Change
2. Press the Change Context-sensitive soft key change the Date Format.
67
Configuring the IP Phone 1120E
3. Press the Up/Down navigation key to
4. Choose one of the following:
scroll and highlight a time format: — 12-hour — 24-hour —French
Select Back
or
— Press the Select Context-sensitive
soft key to save the time format and return to the Time Format menu.
— Press the Back Context-sensitive
soft key to keep existing configurations and return to the Time Format menu.
68

Making a call

Making a call
This section describes methods of making a call. You can make a call from your IP Phone 1120E using any of the following:
“Making a call using off-hook dialing” on page 70
“Making a call using on-hook dialing” on page 72
You can also initiate a call while using one of the following features: — Address Book (page 91) — Call Inbox (page 107) — Call Outbox (page 116) — IM Inbox/Outbox (page 129) — Local Search (page 103) — Global Search (page 105)
Note: When an outgoing call fails to connect to the destination, one of the following messages appears:
— Declined, Temporarily unavailable — Declined, Cannot find user — Declined, User has declined call — Declined, <user supplied reason> (for ex am p l e, “In a me et ing .” )
69
Making a call

Making a call using off-hook dialing

Off-hook dialing
1. Make a call using one of the following
Chad
off-hook dialing methods: — Pressing the Line feature key
— Lifting the handset
— Pressing the Headset fixed key
— Pressing the Handsfree fixed key
The phone produces a dial tone.
70
abc
2. Enter the phone number or SIP address by:
— Using the dialpad
Note: The abc/123 Context-sensitive soft key toggles between alphabetic and numeric input.
Making a call
Redial
VMail
Send
— Press the Redial Context-sensitive
soft key to dial the last dialed number.
Note: The Redial Context-sensitive soft key only appears if a number or address was previously entered.
— Press the VMail Context-sensitive
soft key to dial the voice mail server
Note: The phone must be configured with Voice Mail. Othe rwise, the VMail Context-sensitive soft key does not appear.
3. Press the Send Context-sensitive soft key to immediately initiate the call.
Note: The IP Phone 1120E automatically initiates a call shortly after you enter the SIP address or phone number.
You can program a feature key to use as a shortcut to dial a number or a SIP address. (See “Creating a Speed Dial feature key” on page 149.)
Alex
Press the Speed dial feature key that you have programmed with a commonly used or important phone number or SIP address.
71
Making a call

Making a call using on-hook dialing

You can make a call by using on-hook dialing. You enter the SIP addr ess or phone number before going off-hook.
Note: When using this method you cann ot toggle between alphabetic or numeric input, so this method may not work.
Use these steps to make a call by dialing before initiating the call:
On-hook dialing:
1. Dial the number or SIP address.
2. Continue the call by:
Chad
72
— Pressing the line feature key
— Lifting the handset
— Pressing the Headset fixed key
— Pressing the Handsfree fixed key
3. To terminate the call, choose one of the following:
— Replace the handset into the cradle.
— Press the Goodbye key.
Making a call

Using handsfree calling

While on an active call, you can switch between handset and handsfree mode.
To discontinue a handsfree call:
Press the Goodbye key
To mute a handsfree call:
1. Press the Mute key. The LED indicator lights.
2. Press the Mute key again to return to a two-way handsfree conversation.
To switch from handsfree to handset mode:
Lift the handset.
To switch from handset mode to handsfree mode:
1. Press the Handsfree key. The LED indicator lights with a solid red light.
2. Replace the handset.
73
Making a call
To use a headset:
1. Connect the headset to the headset jack or the handset jack.
2. Press the Headset key. The LED indicator lights.
Note: To release a Call, press the phone
Goodbye key or press the button on the
wireless headset, if equipped.
To switch from handsfree to headset:
1. Press the Headset key. The LED indicator lights.

Using Call Subjects

You have the option of sending a Call Subject when you initiate a call to a contact. You use this feature to indicate to the contact the reason for the call. The contact’s phone displays a message, such as “Weekly report call” or “Daily status” when the contact receives the call. You can select a subject from a list you have created (See “Managing Call Subjects” on page 78) or create a new subject.
Note: The Call Subject feature is not available for all call servers. Contact your system administrator or service provider to determine if this feature is available to you.
Anytime you initiate a call using off-hook dialing, the Subject Context­sensitive soft key appears as an option to use. You select a Call Subject from a list or create a new Call Subject to send.
74
To enter call subject from a list:
Subject 1. Press the Subject Context-sensitive soft
2. Press the Up/Down navigation key to
Select
Making a call
key to send a Call Subject with the call you are making. A list of Call Subjects appears on the LCD screen.
highlight the Call Subject you want to use and press the Select Context­sensitive soft key. The phone sends the Call Subject to the contact you are calling.
or
New
Press the New Context-sensitive soft key to create a new Call Subject that is not on the list.
abc 3. Press the abc/123 Context-sensitive soft
key to toggle between alphabetic and numeric characters.
4. Use the dialpad to enter the Call Subject.
75
Making a call
Next
Back
5. Press the Next Context-sensitive soft key to continue.
or
Press the Back Context-sensitive soft key to return to the previous menu.
Note: When you select a subject from this list it appears on the screen before you send the call. If you want to change that subject press the Subject Context­sensitive soft key to return to the Call Subject menu. You now have the option to select None from the list if you decide to send no Call Subject.
76
To create a new call subject while initiating a call:
Subject 1. Press the Subject Context-sensitive soft
key to send a Call Subject with the call you are making.
New 2. Press the New Context-sensitive soft
key to create a new Call Subject.
abc 3. Press the abc/123 Context-sensitive soft
key to toggle between alphabetic and numeric characters.
4. Use the dialpad to enter the new Call Subject for the contact.
5. Press the Save Context-sensitive soft
Save
key to save the new Call Subject and use it with the call.
Making a call
Back
or
Press the Back Context-sensitive soft key to return to the previous menu without sending the new Call Subject.
Note: The IP Phone 1120E saves the new Call Subject to the list of Call Subjects for later use.
77
Making a call

Managing Call Subjects

You can create a list of Call Subjects to have ready to use when you initiate a phone call. The number of Call Subjects that are stored on the IP Phone 1120E depends on how the phone was initially configured. You can modify, delete, and add Call Subjects while the phone is in the idle state.

Adding a Call Subject

To add a Call Subject while the phone is idle, press the Prefs Context­sensitive soft key, select Feature Options, and select Call Subject from the menu.
To add a Call Subject:
Add 1. Press the Add Context-sensitive soft key
to create new Call Subject. Note: If the Call Subject list is full, then
the option to add an new Call Subject is not available. In this situation, you need to delete a Call Subject before adding the new Call Subject.
78
abc 2. Press the abc/123 Context-sensitive soft
key to toggle between alphabetic and numeric characters.
3. Use the dialpad to enter the new Call Subject.
Making a call
4. Choose one of the following:
Save Back
or
— Press the Save Context-sensitive
soft key to add the new Call Subject or press the Back Context-sensitive soft key to return to the previous menu without adding a new Call Subject.

Deleting a Call Subject

To delete a Call Subject with the phone in the idle state, press the Prefs Context-sensitive soft key, select Feature Options, and select Call
Subject from the menu.
To delete a Call Subject:
1. Press the Up/Down navigation key to scroll through and highlight the Call Subject to delete.
Delete 2. Press the Delete Context-sensitive soft
key to delete the selected Call Subject.
Ok Back
or
A confirmation screen appears with the question, “Delete call subject?”
3. Choose one of the following: — Press the Ok Context-sensitive soft
key to confirm the deletion of the Call Subject or press the Back Context-sensitive soft key to not delete the Call Subject and return to the previous menu.
79
Making a call

Editing a Call Subject

To Edit a Call Subject with the phone in the idle state, press the Prefs Context-sensitive soft key, select Feature Options, and select Call
Subject from the menu.
To edit a Call Subject:
1. Press the Up/Down navigation key to scroll through and highlight the Call Subject to edit.
Edit
2. Press the Edit Context-sensitive soft key to edit the selected Call Subject.
abc 3. Press the abc/123 Context-sensitive soft
key to toggle between alphabetic and numeric characters.
Save Back
or
80
4. Use the dialpad to edit the Call Subject.
5. Choose one of the following: — Press the Save Context-sensitive
soft key to confirm the changes or press the Back Context-sensitive soft key to return to the previous menu without editing the Call Subject.

Receiving a call

Receiving a call
When you receive a call, you are typically notified by the alerting ring and the incoming caller’s identification appears on the LCD screen. The incoming call forces the screen to exit active menu activit i es and take s precedence over a pop-up Instant Message (IM).

Caller identification

When you receive an incoming SIP call, the Caller ID information appears on the LCD screen. When you receive a call from a contact that is enter ed in the IP Phone 1120E Address Book, the caller’s information appears as it is in the Address Book. You can restrict the information displayed for incoming calls or calls you make. (See “Configuring Privacy settings” on page 173.)
When you have an incoming call you can do one of the following:
“Answering an incoming call” on page 82
“Redirecting an incoming call” on page 83
“Declining an incoming call” on page 85
“Ignoring an incoming call” on page 90
Figure 15: Incoming Call Screen
81
Receiving a call

Answering an incoming call

To answer an incoming call:
To answer an incoming call use any of the following methods:
Answer
—Press the Answer Context-sensitive
soft key which activates a Handsfree call.
— Lift the handset
— Press the Headset fixed key
— Press the Handsfree fixed key
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Receiving a call

Redirecting an incoming call

When you receive a call, you can choose to redirect the call directly to another destination without answering the call.
To redirect a call, press the Redrct Context-sensitive soft key . To en ter a SIP address or phone number where you want the call redi rected use one of the following methods:
Enter the SIP address or phone number using the dialpad.
Select a contact from the Address Book, Call Inbox, or Call Outbox.
To redirect an incoming call:
Redrct
Redrct
Clear
Back
1. Press the Redrct Context-sensitive soft key to redirect an incoming call. The LCD screen prompts you to enter an address to where you want the call directed.
2. Use the Dialpad to enter a phone number or SIP address.
3. To redirect the call to the address you enter press the Redrct Context-sensitive soft key.
Press the Clear Context-sensitive soft key to clear the entry.
Press the Back Context-sensitive soft key to return to the Incoming Call Screen without redirecting the call.
83
Receiving a call
To redirect a call using the Address Book, Call Inbox, or Call Outbox:
Redrct
Select Back
or
1. Press the Redrct Context-sensitive soft key to redirect an incoming call.
2. To select a SIP address to redirect the call to, do one of the following:
— Press the Directory fixed key, to
choose a SIP address from the Address Book.
— Press the Msg/Inbox fixed key, to
choose a SIP address from the Call Inbox.
—Press the Shift/Outbox fixed key, to
choose a SIP address from the Call Outbox.
3. Press the Up/Down navigation key to highlight a contact’s SIP address.
4. Press the Select Context-sensitive soft key to select the highlighted SIP address.
or
84
Redrct
Press the Back Context-sensitive soft key to return to the previous screen.
5. Press the Redrct Context-sensitive soft key to redirect the incoming call to the address selected.
Receiving a call

Declining an incoming call

You can decline an incoming call by pressing the Decline Context­sensitive soft key. You can decline a call with or without giving a reason. You can create custom decline reasons and have the option of selecting one. If you do not choose a custom decline reason, the phone sends the default message: “User has declined call”.
Note: The Call Decline feature is not available for all call servers. Contact your system administrator or service provider to determine if this feature is available to you.
The treatment that an incoming call receives when Call Decline is invoked depends upon the call server. In a SIP environment the caller receives a call declined message and the caller no longer hears ring back. In a non SIP environment the caller may continuously hear ring back. The call does not get redirected to voice mail.
To decline an incoming call:
Decline
New
1. Press the Decline Context-sensitive soft key to decline an incoming call.
2. Press the Up/Down navigation key to highlight a Decline Call Reason.
or
Press the New Context-sensitive soft key to create a new decline reason to send. (See “To create a New Decline Reason during an incoming call:” on page 86.)
Note: Highlight None to use the default system message, “User has declined call”.
85
Receiving a call
Send
Back
To create a New Decline Reason during an incoming call:
3. Do one of the following: — Press the Send Context-sensitive
soft key to send the selected decline reason to the caller.
— Press the Back Context-sensitive
soft key to abort the call decline and return to the incoming call screen.
Decline
1. Press the Decline Context-sensitive soft key to decline an incoming call.
New
2. Press the New Context-sensitive soft key to create a new custom decline reason.
abc
3. Press the abc/123 Context-sensitive soft key to toggle between alphabetic and numeric characters.
86
4. Use the Dialpad to enter new call decline reason.
Receiving a call
Send
Back
5. Press the Send Context-sensitive soft key to send the new custom decline reason to the caller.
Note: The phone adds the new reason to the list of Call Decline Reasons for future use.
or
Press the Back Context-sensitive soft key to return to the initial Decline Call screen.

Managing Call Decline Reasons

You can create Call Decline Reasons that you can access when you want to decline an incoming call. To create a Call Decline Reason press the
Prefs Context-sensitive soft key, select Feature Options, and choose Call Decline Reasons from the menu. You can edit and delete Call
Decline Reasons from the list of Call Decline Reasons you create.
To create an Call Decline Reason:
Add 1. Press the Add Context-sensitive soft key
to add a new Call Decline Reason to the list of available Call Decline Reasons.
87
Receiving a call
Save
2. Use the dialpad to enter the new Call Decline Reason for the contact.
3. Press the Save Context-sensitive soft key to save the new Call Decline Reason.
or
Back
To delete a Call Decline Reason:
Press the Back Context-sensitive soft key to return to the previous menu without saving the new Call Decline Reason.
Note: The IP Phone 1120E saves the new Call Decline Reason to the list of Call Decline Reasons for later use.
1. Press the Up/Down navigation key to scroll through and highlight the Call Decline Reason to delete.
Delete 2. Press the Delete Context-sensitive soft
key to delete the selected Call Decline Reason.
A confirmation screen appears with the question, “Delete Decline Reason?”
3. Choose one of the following:
Ok Back
88
or
— Press the Ok Context-sensitive soft
key to confirm the deletion of the Call Decline Reason or press the
Back Context-sensitive soft key to
not delete the Call Decline Reason and return to the previous menu.
To edit a Call Decline Reason:
1. Press the Up/Down navigation key to
Edit
2. Press the Edit Context-sensitive soft key
abc 3. Press the abc/123 Context-sensitive soft
4. Use the dialpad to edit the Call Decline
Receiving a call
scroll through and highlight the Call Decline Reason to edit.
to edit the selected Call Decline Reason.
key to toggle between alphabetic and numeric characters.
Reason.
Save Back
or
5. Choose one of the following: — Press the Save Context-sensitive
soft key to confirm the changes or press the Back Context-sensitive soft key to return to the previous menu without editing the Call Decline Reason.
89
Receiving a call

Ignoring an incoming call

You can terminate an incoming call alert without answering the call or sending a Decline Call reason by pressing the Ignore Context-sensitive soft key or by pressing the Goodbye fixed key. The caller continues to hear the ringing tone but is unaware that yo u are ignoring the call. If voice mail is configured then the calling party will be redirected to voice mail.
You can set the Call Ignore feature to either Local or Network. When Call Ignore is set to Local only that IP Phone is affected and will stop ringing when you press the Ignore Context-sensitive soft key. When Call Ignore is set to Network and you press the Ignore Context-sensitive soft key the phone will stop ringing, and a message will be sent to the network indicating that you are busy at all SIP IP Phones you are logged into, and the server should stop trying to contact you.
To set the Ignore feature to Local or Network press the Prefs Context­sensitive soft key, select Feature Options, and select Call Ignore Action from the menu. Press the Change Context-sensitive key to change the Call Ignore setting to either Call Ignore: Local or Call Ignore: Network.
When you are on active call and you receive an incoming call, do not press the Goodbye fixed key to ignore an incoming call. Pressing the
Goodbye fixed key causes the current call to disconnect. Press the Ignore Context-sensitive soft key to ignore the incoming call.
To ignore an incoming call:
Ignore
90
To terminate an incoming call alert and ignore the incoming call do one of the following:
— Press the Ignore Context-sensitive
soft key to terminate the an incoming call.
or
— Press the Goodbye fixed key, when
not on an active call.

The Address Book

The Address Book
The Address Book is a personal directory of contacts from which you can make a phone call or send an IM. You can access the Address Book while on a call and start a new call from the highlighted contact. You can use the Address Book to do the following:
“Viewing the Address Book” on page 91
“Initiating a call from the Address Book” on page 92
“Adding a contact to your Address Book” on page 93
“Copying information to the Address Book” on page 99
“Searching for a contact in the Address Book” on page 101

Viewing the Address Book

To access the Address Book press the Directory fixed key or press the
View Context-sensitive soft key and select Address Book from the
menu.
Figure 16: The Address Book
91
The Address Book
To view information about a contact use the navigation button to highlight a name and press the View Context-sensitive soft key. The contact’s name, SIP address, and whether the contact is designated as “Friend” appears.
When you view the details of a contact, you can:
Send an IM (See “Composing an Instant Message” on page 125),
Edit the contact information, (See “Editing a contact in your Address Book” on page 95)
Figure 17: Contact Details

Initiating a call from the Address Book

You can initiate a call directly from your IP Phone 1120E Address Book.
Note: If your service provider requires that a Directory Number (DN) be used to initiate a call, the Address Book entry must have the DN in order to initiate a call.
You begin by going off-hook using one of the methods described in the section “Making a call using off-hook dialing” on page 70. If needed, you can add a Call Subject. (See “Using Call Subjects” on page 74).
92
The Address Book
You can also access the Address Book while in an active call and initiate a new call. The IP Phone 1120E automatically places the active call on hold when you initiate a new call.
To select a contact from the Address Book to call, press the Directory fixed key.
To initiate a call to a contact stored in the Address Book:
1. Press the Up/Down navigation key to highlight a contact on the list.
Select
2. Press the Select Context-sensitive soft key to make a call to the contact.
3. Choose one of the following:
Select Back
or
— Press the Select Context-sensitive
soft key to make a call to the contact or press the Back Context-sensitive soft key to return to the off-hook screen.

Adding a contact to your Address Book

To add a new contact to the Address Book, press the Directory fixed key or press the View Context-sensitive soft key, select Address Book from the menu, and press the New Context-sensitive soft key.
93
The Address Book
To add a contact to your Address Book:
abc
1. Press the abc/123 Context-sensitive soft key to toggle between alphabetic and numeric characters.
2. Use the dialpad to enter a name for the new contact and press the Next Context­sensitive soft key to continue or press the Back Context-sensitive soft key to
Next
return to the previous menu.
Back
3. Use the dialpad to enter a phone number or SIP address for the new contact and press the Next Context-sensitive soft key to continue or press the Back
Next
Context-sensitive soft key to return to the previous menu.
94
Back
Yes
The Address Book
4. Do one of the following to complete the entry:
—Press the Yes Context-sensitive soft
key to designate the contact as a friend and return to the address menu screen.
No
Back
Ok
— Press the No Context-sensitive soft
key if you do not want a contact designated as a friend, and return to the address menu screen.
— Press the Back Context-sensitive
soft key to return to the previous menu.
5. Press the Ok Context-sensitive soft key to complete the entry and return to the Address Book menu.

Editing a contact in your Address Book

To edit a contact in the Address Book either press the Directory fixed key or press the View Context-sensitive soft key and select Address Book from the menu.
To edit a contact in your Address Book:
View
1. Press the Up/Down navigation key to highlight the contact you want to edit and press the View Context-sensitive soft key.
95
The Address Book
Edit
abc
Next
Back
Next
2. Press the Edit Context-sensitive soft key to Edit the contact’s information.
3. Press the abc/123 Context-sensitive soft key to toggle between alphabetic and numeric characters.
4. Use the dialpad to enter the new name for the contact and press the Next Context-sensitive soft key to continue or press the Back Context-sensitive soft key to return to the previous menu.
Note: If you only need to change the SIP address or phone number for the contact, press the Next Context­sensitive soft key without making changes to the name.
5. Use the dialpad to enter a new phone number or new SIP address for the contact and press the Next Context­sensitive soft key to continue or press the Back Context-sensitive soft key to return to the previous menu.
96
Back
Yes
No
Back
The Address Book
6. Do one of the following to complete the entry:
—Press the Yes Context-sensitive soft
key to designate the contact as a friend and return to the address menu screen.
— Press the No Context-sensitive soft
key if you do not want a contact designated as a friend, and return to the address menu screen.
Note: If the contact is already designated as a friend then the question Remove from friends? appears. Press the Yes Context-sensitive soft key to remove the contact from your friends list or press the No Context-sensitive soft keyto keep the contact on your friends list.
Ok
— Press the Back Context-sensitive
soft key to return to the previous menu.
7. Press the Ok Context-sensitive soft key to complete the entry and return to the previous menu.
97
The Address Book
To delete a contact from your Address Book:
1. Press the Up/Down navigation key to highlight the contact you want to delete and press the View Context-sensitive soft key.
View
Edit
Delete
Ok
Back
Ok
2. Press the Edit Context-sensitive soft key to access the contact’s information.
3. Press the Delete Context-sensitive soft key to completely delete the contact from the Address Book.
4. Press the Ok Context-sensitive soft key to confirm or press the Back Context­sensitive soft key to return to the previous menu.
5. Press the Ok Context-sensitive soft key to complete procedure and return to the Address Book.
98
The Address Book

Copying information to the Address Book

To copy information from the Call Inbox or the Call Outbox screen to the Address Book use the Copy fixed key.
Note: If you press the Copy fixed key while in idle mode the message, “No content selected for copying” appears on the screen. This message does not appear when an IM popup appears.
To copy a contact to the Address Book:
1. Press the Up/Down navigation key to highlight the contact in the Call Inbox or Call Outbox that you want to add to your Address Book and press the Copy fixed key.
A new screen appears offering the following destinations for the contact information :
— 1. Address Book
Select
abc
— 2. Speed Dial Button — 3. Send IM Button — 4. Call Forward Button
2. Press the Up/Down navigation key to highlight the Address Book and press the Select Context-sensitive soft key.
3. Press the abc/123 Context-sensitive soft key to toggle between alphabetic and numeric characters.
99
The Address Book
Next
Back
Ok
Back
4. Use the dialpad to enter a name for the new entry and press the Next Context­sensitive soft key to continue or press the Back Context-sensitive soft key to return to the previous menu.
Note: If you do not need to change the name for the contact, press the Next Context-sensitive soft key.
5. Use the dialpad to enter a new phone number or new SIP address for the contact and press the Next Context­sensitive soft key to continue or press the Back Context-sensitive soft key to return to the previous menu.
Note: If you do not need to change the SIP address or phone number for the contact, press the Next Context­sensitive soft key.
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