Avaya SIP Firmware 1.1 for IP Phone 1140E User Guide

Title page

SIP Firmware Release 1.1 for IP Phone
1140E

User Guide

Revision history

Revision history

April 2008

Standard 02.04. This document is up issued to support minor editing
changes and to clarify some features.

July 2007

Standard 02.03. This document is up issued to support SIP Firmware for
IP Phone 1140E Maintenance Release 1.1.

January 2007

Standard 01.02

3

Revision history

4

Contents

About the Nortel IP Phone 1140E . . . . . . . . . . . . . . . . . . . . 11

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Cleaning the IP Phone 1140E LCD display screen . . . . . 19

Context-sensitive soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Idle state Context-sensitive soft keys . . . . . . . . . . . . . . . . 20

In-call Context-sensitive soft keys . . . . . . . . . . . . . . . . . . 23

Navigation keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Using a USB Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Available IP Phone 1140E call features . . . . . . . . . . . . . . . . . 29

Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . 30

Contents

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Connecting the components of the phone . . . . . . . . . . . . . . . 32

Entering text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Entering text using the telephone dialpad . . . . . . . . . . . . . . . 37

# Ends Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Setting the dialpad to alphanumeric dialing . . . . . . . . . . . 41

Entering text using the USB keyboard . . . . . . . . . . . . . . . . . . 42

Accessing the IP Phone 1140E . . . . . . . . . . . . . . . . . . . . . 44

Logging in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Setting the domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Entering your user login and password . . . . . . . . . . . . . . 48

Setting the duration of the login . . . . . . . . . . . . . . . . . . . . 50

5

Contents

Timed logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Timed logout while phone is idle . . . . . . . . . . . . . . . . . . . 51

Timed logout while on a call . . . . . . . . . . . . . . . . . . . . . . . 51

Selecting a location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Your User Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Creating a user profile . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Overwriting your personal Address Book . . . . . . . . . . . . . 54

Confirmation login screen . . . . . . . . . . . . . . . . . . . . . . . . 54

Logging out from the IP Phone 1140E . . . . . . . . . . . . . . . 55

Configuring the IP Phone 1140E . . . . . . . . . . . . . . . . . . . . . 56

Adjusting the display screen contrast . . . . . . . . . . . . . . . . 56

Creating the idle screen text display . . . . . . . . . . . . . . . . 57

Setting-up the Backlight Screensaver . . . . . . . . . . . . . . . 58

Selecting a ring pattern . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Adjusting the ring volume . . . . . . . . . . . . . . . . . . . . . . . . . 61

Adjusting the volume of the Handset, Headset,

and Handsfree mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Selecting a date format . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Selecting a time zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Selecting a time format . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Configuring Bluetooth wireless technology headset . . . . . . . . 68

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Making a call using off-hook dialing . . . . . . . . . . . . . . . . . . . . 79

Making a call using on-hook dialing . . . . . . . . . . . . . . . . . . . . 81

Using handsfree calling . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Using Call Subjects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Managing Call Subjects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Adding a Call Subject . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Deleting a Call Subject . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

6

Contents

Editing a Call Subject . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Caller identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Answering an incoming call . . . . . . . . . . . . . . . . . . . . . . . 91

Redirecting an incoming call . . . . . . . . . . . . . . . . . . . . . . 92

Declining an incoming call . . . . . . . . . . . . . . . . . . . . . . . . 94

Managing Call Decline Reasons . . . . . . . . . . . . . . . . . . . 97

Ignoring an incoming call . . . . . . . . . . . . . . . . . . . . . . . . 100

The Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Viewing the Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Initiating a call from the Address Book . . . . . . . . . . . . . . . . . 102

Adding a contact to your Address Book . . . . . . . . . . . . . . . . 103

Editing a contact in your Address Book . . . . . . . . . . . . . . . . 105

Copying information to the Address Book . . . . . . . . . . . . . . 109

Searching for a contact in the Address Book . . . . . . . . . . . . 111

Using the Search feature in the Address Book . . . . . . . 112

Using the Search feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Using Local Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Using Global Search . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Call Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Accessing the Call Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Managing calls in the Call Inbox while not on a call . . . . 118

Viewing the details of a call in the Call Inbox . . . . . . . . . 120

Managing missed calls . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Initiating a call from the Call Inbox . . . . . . . . . . . . . . . . . 122

Deleting calls in your Call Inbox . . . . . . . . . . . . . . . . . . . 124

Accessing the calls in your Call Inbox during a call . . . . 125

Call Outbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Accessing the Call Outbox . . . . . . . . . . . . . . . . . . . . . . . . . . 127

7

Contents

Initiating a call from the Call Outbox . . . . . . . . . . . . . . . 128

Deleting calls from your Call Outbox . . . . . . . . . . . . . . . 129

Viewing the details of a call in the Call Outbox . . . . . . . 130

Accessing the calls in your Call Outbox during a call . . . 131

Instant Messaging (IM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Configuring Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . 132

Configuring IM automatic pop-up . . . . . . . . . . . . . . . . . . 132

Configuring Instant Messaging pop-ups . . . . . . . . . . . . . 134

Configuring IM audible alert . . . . . . . . . . . . . . . . . . . . . . 134

Composing an Instant Message . . . . . . . . . . . . . . . . . . . . . . 135

Instant Message Inbox/Outbox . . . . . . . . . . . . . . . . . . . . . . . 136

Accessing Instant Messages . . . . . . . . . . . . . . . . . . . . . 137

Viewing the content of an Instant Message . . . . . . . . . . . . . 138

Replying to an Instant Message . . . . . . . . . . . . . . . . . . . 138

Initiating a call from an Instant Message . . . . . . . . . . . . 139

Deleting an Instant Message . . . . . . . . . . . . . . . . . . . . . 140

While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Making a new call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Initiating a call using the Action Context-sensitive soft

key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Placing a call On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Multiple calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Using 3-way calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . 147

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Using the Park Call feature . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Using Park Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Retrieving a Parked Call . . . . . . . . . . . . . . . . . . . . . . . . 153

8

Contents

Additional features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Using the Friends feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Accessing your Friends list . . . . . . . . . . . . . . . . . . . . . . 155

Editing information about a friend . . . . . . . . . . . . . . . . . 157

Using Feature Key options . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Creating a Speed Dial feature key . . . . . . . . . . . . . . . . . . . . 160

Designating a feature key to Speed Dial feature . . . . . . 160

Creating a Speed Dial feature key using the Copy key . 163

Creating a Send IM feature key . . . . . . . . . . . . . . . . . . . 163

Creating a Send IM feature key using the Copy key . . . 165

Creating a Call Forward feature key . . . . . . . . . . . . . . . 166

Creating a Call Forward feature key using the Copy key 168

Creating a Presence feature key . . . . . . . . . . . . . . . . . . 169

Creating a Do Not Disturb feature key . . . . . . . . . . . . . . 172

Viewing the content of a programmed feature key . . . . . 173

Removing the content from a programmed feature key . 174

Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Setting the phone to Do Not Disturb . . . . . . . . . . . . . . . . . . . 179

Setting a Presence state . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Changing the Presence state . . . . . . . . . . . . . . . . . . . . . 180

Adding a new Presence state message . . . . . . . . . . . . . 182

Configuring Privacy settings . . . . . . . . . . . . . . . . . . . . . . . . . 183

Incoming call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Outgoing call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Multiple Appearance Directory Number . . . . . . . . . . . . . 186

Advance system features . . . . . . . . . . . . . . . . . . . . . . . . . 188

Viewing the Phone Information . . . . . . . . . . . . . . . . . . . 188

System features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Checking for updates . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Switching the Proxy . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Resetting the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

9

Contents

Erasing user data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Network menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Visual indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Display screen icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Visual Alerter/Message Waiting Indicators . . . . . . . . . . . . . . 200

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Regulatory and safety information . . . . . . . . . . . . . . . . . . 207

Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 210

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

10

About the Nortel IP Phone 1140E

About the Nortel IP Phone 1140E

Your IP Phone 1140E brings voice and data to the desktop by conn ecting
directly to a Local Area Network (LAN) through an Ethernet connection.
The SIP IP Phone 1140E communicates using Session Initiated Protocol
(SIP) after the firmware (FW) is upgraded to a SIP-enabled ver sion.

Figure 1: IP Phone 1140E

User-defined feature keys

Visual Alerter/Message
Waiting Indicator

High resolution
display screen

Context-sensitive
soft keys

Inbox
Outbox
Directory

Goodbye

Expand
Headset
Hold

Handset

Speaker

Copy

Services

Quit

Volume control

Mute

Handsfree

Feature Status Indicator

Enter

Dialpad

Navigation
Cluster

Basic features

Your IP Phone 1140E supports the following features:

• six user-defined feature keys with labels and indica to rs
Note: The IP Phone 1140E designates Key 1 as Feature Key 1 and

reserves it as the line key for the phone.

11

About the Nortel IP Phone 1140E

• four Context-sensitive soft keys

• graphical, high-resolution LCD display, backlit, with adjustable
contrast

• high-quality speaker phone

• volume control keys for adjusting ringer, speaker, handset, and
headset volume

• six specialized feature keys:
—Quit

— Directory
— Inbox
— Outbox
— Services
—Copy

• six call-processing fixed keys:
—Mute

— Handsfree
— Goodbye
— Instant Message Log
— Headset

—Hold

• gigabit Ethernet ports

• built-in gigabit Ethernet switch for shared PC access

• headset jack with an On/Off key

• USB port to support a keyboard or mouse
Note: Powered downstream 1.1-compliant USB hubs are sup ported,

including USB 2.0 hubs, if they offer USB 1.1 backwards compliancy.

• automatic DHCP network configuration

• hearing aid compatibility

• wireless headset support using a Bluetooth® 1.2
wireless technology compliant Audio Gateway
(Headset Profile, Bluetooth Power Class 2).

12

About the Nortel IP Phone 1140E

Note: In this guide, user-defined feature key labels appear be side the
keys, and Context-sensitive soft key labels appear directly above the
keys. Figure 2 shows user-defined featur e ke ys an d Co nte xt ­sensitive soft keys.

Figure 2: User-defined feature keys and Context-sensitive soft
keys

User-defined
feature keys

Context-sensitive
soft keys

13

About the Nortel IP Phone 1140E

Telephone controls

Note: Your IP Phone 1140E may have
fixed keys with icons or with labels. This
document presents both versions of the
fixed key.

Use the Volume control buttons to adjust
the volume of the ringer, handset, headset,
speaker, and the Handsfree feature. Press
the top button to increase the volume, and
press the bottom button to decrease the
volume.

Press the Mute key to listen to the call
without transmitting. Press the Mute key
again to return to two-way conversation. The

Mute key applies to handsfree, handset, and

headset microphones.

14

Note: When you enable mute, a red LED
on the Mute key remains lit.

Press the Handsfree key to activate the
built-in speaker and microphone of the
IP Phone 1140E.

Note: The Handsfree LED indicator, on
the Handsfree key, lights to indicate
when handsfree is active.

Use the Navigation Key Cluster to scroll
through menus and lists that appear on the
LCD display screen or for text entry. The
outer part of this key cluster rocks for up,
down, left, and right movements. (See
“Navigation keys” on page 26.)

About the Nortel IP Phone 1140E

Use the Enter key, at the center of the

Navigation Key Cluster, to select menu

items or to confirm changes.

Note: The Enter key duplicates the
function of the Context-sensitive soft
keys Select, and Set.

Use the Dialpad to enter numbers and text.

Press the Hold key to put an active call on
hold. Press the Hold fixed key to return to a
call on hold.

You can have several calls in a hold state.

Press the Expand key to access the Instant
Messaging Log.

15

About the Nortel IP Phone 1140E

Press the Headset key to answer a call
using the headset or to switch a call from the
handset or handsfree to the headset.

To access the Bluetooth wireless technology
setup, press the Headset key twice quickly.
(See “Your IP Phone 1140E is equipped with
a wireless audio gateway system to support
Bluetooth wireless technology enabled
headsets. Double press the Headset key to
open the Bluetooth Setup dialog box or
press the Prefs Context-sensitive soft key,
select Audio, and select Bluetooth Setup
from the menu.” on page 68.)

Note: The Headset LED indicator , on the

Headset key, lights to indicate that the

headset is in use.

Press the Goodbye/Release key to
terminate an active call. For multiple calls the

Goodbye/Release key ends the highlighted

call.

16

Use the Goodbye/Release to close menu
navigation or cancel user tasks.

When you receive a voice message, the red

Visual Alerter/Message Waiting Indicator

lights. Also, when the ringer sounds, this
indicator flashes.

When you receive an instant message (IM),
the blue Visual Alerter/Feature Status

Indicator lights.

About the Nortel IP Phone 1140E

Press the Copy key to copy contact
information from one source such as the
Address Book to a destination such as a
feature key.

Press the Services key to access the
following features:

1. Search

2. Do Not Disturb

3. Call Forward

4. Presence

5. Retrieve Parked Call (Not available for
all call servers.)

6. System
Note: The Servcs Context-sensitive sof t

key accesses the same menu.

Press the Services key twice quickly to
access the Network menu.

Press the Quit key to cancel a current on­screen operation, or exit the menu.

Note: Pressing the Quit key does not
affect the status of active calls.

Press the Outbox key to view a record of all
outgoing calls.

Note: This key does not function as a
“shift” key.

17

About the Nortel IP Phone 1140E

Press the Inbox key to access your call
inbox.

The call inbox stores all incoming calls to an
active phone.

Note: This key does not function to send
Instant Messages.

Press the Directory key to access the
Address Book and the Friends list.

Note: You can access the Address Book
while on a call and start a new call with a
highlighted contact.

Context-sensitive soft keys are below the

display area. The LCD label above each key
changes based on the active feature.

18

The keys on either side of the LCD display
area are User-defined Feature Keys, with
labels on the LCD. The system administrator
may reserve some keys for specific
functionality during tasks and advanced set­up screens.

You can define these keys for specific
functions such as Call Forward.

Note: The IP Phone 1140E reserves the
lower right key as the default user’s line
key.

About the Nortel IP Phone 1140E

Telephone display

Your IP Phone 1140E has three display areas:

• The upper display area provides line and feature key status.

• The middle display area contains single-line information for items
such as caller number, caller name, menu items, feature prompt
strings, user-entered digits, date and time information, and telephone
information.

• The lower display area provides feature Context-sensitive soft key
label information.

Figure 3: IP Phone 1140E LCD screen

Upper display area

User-defined
feature key labels

Middle display area

Date/Time display
Call party information
Menu information
Directories information

Lower Display Area

Context-sensitive key
labels

Cleaning the IP Phone 1140E LCD display screen

To clean the LCD display screen, gently wipe with a soft, dry cloth.

CAUTION

Do not use any liquids or powders on the
IP Phone. Using anything other than a
soft, dry cloth can contaminate IP Phone
components and cause premature failure.

19

About the Nortel IP Phone 1140E

Context-sensitive soft keys

Your IP Phone 1140E has four Context-sensitive soft keys beneath the
LCD screen. The Context-sensitive soft keys access different features
and menus depending on the state of the phone and the menu you
access.

Idle state Context-sensitive soft keys

When your phone is an in the idle state you can access the following
menu items from the Context-sensitive soft keys:

Figure 4: Idle state Context-sensitive soft keys

Table 1: Context-sensitive soft keys for screen in the idle state

View Press the View Context-sensitive soft key to

access the following menu items:

1. Friends - a list of friends

2. Address Book - personal directory

3. Inbox - a list of received phone calls

4. Outbox - a list of dialed phone calls

5. Phone Information - information about
the hardware and software of the
IP Phone 1140E

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About the Nortel IP Phone 1140E

Servcs

Press the Servcs Context-sensitive soft key
to access the following features:

1. Search - use to search in the local
directory (personal Address Book) and
the global directory (network Address
Book) for names and phone numbers.

2. Do Not Disturb - use to block all
incoming calls.

3. Call Forward - use to forward an
incoming call to an alternate destination.

4. Presence - use to set your own presence
state to display to other users.

5. Retrieve Parked Call - use to retrieve a
parked call from the server. (Not
available for all call servers.)

6. System - for the advanced user to
access uncommon tasks with the
exception of the login and logout tasks.
The following items are accessed:

—Login

Msgs

— Logout
— Check for Updates
— Switch Proxy
— Reset Phone
— Erase User Data

Press the Msgs Context-sensitive soft key to
access the following feature:

1. Voice Mail - use to call voice mail
number.

2. Instant Messaging - use to access the
Instant Messaging Inbox/Outbox.

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About the Nortel IP Phone 1140E

Press the Prefs Context-sensitive soft key to

Prefs

access the following menu items:

1. Display - use to adjust the display
settings of the LCD screen.

2. Audio - use to adjust tones, volume
settings, and access Bluetooth wireless
technology setup.

3. Feature Options - use to configure the
following:

— Feature Keys
— Call Decline Reasons
— Call Ignore Action
— Call Subjects
— Call Fwd Notification

4. Message Options - use to change Voice
Mail settings and IM settings.

5. Language - use to change the interface
language

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6. Misc Options - use to access the
following options:

— Alpha Dialing
— Search Method
— Incoming Privacy
— Outgoing Privacy
— # Ends Dialing
—Location
—Time

About the Nortel IP Phone 1140E

7. Network - use to access:
— Server Settings
— Device Settings
— Diagnostics
—Lock

In-call Context-sensitive soft keys

When you are in an In-call session the following menu items are
accessible from the Context-sensitive soft keys:

Figure 5: In-call Context-sensitive soft keys

23

About the Nortel IP Phone 1140E

Table 2: Context-sensitive soft keys during an in-call session

Action Press the Action Context-sensitive soft key

to access the following menu items:

1. New Call/Conference - use to place the
current call on hold and to initiate a new
call or to begin a conference call

2. Release Call - use to hang-up an active
call

3. Transfer Call - use to transfer an active
call to another phone number or SIP
address

4. Park Call - use to park an active call to
the server (Not available for all call
servers.)

Servcs

Press the Servcs key to access the following
features:

1. Search

2. Do Not Disturb

3. Call Forward

4. Presence

5. Retrieve Parked Call (Not available for
all call servers)

6. System

24

About the Nortel IP Phone 1140E

Audio

Press the Audio Context-sensitive soft key
to access the following feature:

1. Change Audio Settings - use to adjust
audio quality between three settings:

—Low
—Medium
— High

Note: You change audio settings to
improve audio quality based on the
available band width. If you are limited to
a low internet band width, you can
improve the audio quality you change
the audio setting to low.

2. Monitor Audio Quality - use to view
details about the audio quality of an
active call.

25

About the Nortel IP Phone 1140E

Navigation keys

There are a few important keys you should become familiar with to easily
navigate within the many menus of the IP Phone 1140E. Table 3 shows
important navigation keys and describes the function of each.

Note: Menu items are listed and ordered by number. You can press
the number on the dialpad corresponding to each menu item to
activate that menu item, instead of using the navigation key to move
up and down the menu list to highlight the item and then pressing the

Select Context-sensitive soft key.

Table 3: Naviga tion Key s.

Navigation Key Cluster

Press the Left/Right part of the Navigation

Key Cluster to:

— Scroll long lines of text when you

view menu lists or the contents of a
list such as the Address Book
entries or items in the Call Inbox and
scroll long lines of text when you
view an IM.

Note: The IP Phone 1140E
automatically scrolls long lines of text
from right to left. When your Search
Method is set to Index Search (See,
“Searching for a contact in the Address
Book” on page 99), you can increase the
speed of the scrolling by repeatedly
pressing the right navigation key or
decrease the scrolling speed by
repeatedly pressing the left navigation
key.

26

About the Nortel IP Phone 1140E

— Change the slide adjustment from

left to right when you adjust such
things as contrast or volume.

Press the left side of the Navigation Key

Cluster to erase a character (backspace)

when you enter and edit text.
Press the right side of the Navigation Key

Cluster to create a space when you enter

and edit text

Navigation Key Cluster

Press the up/down part of the Navigation

Key Cluster to:

— Move the highlight up and down

from one item to another item in a
list such as Address Book entries or
items in your Call Inbox.

— Scroll lists and message contents

when you view IMs.

— Move the cursor from line to line

when entering and editing text or
data.

Note: When you want to scroll through a
list of many items, you can hold the up or
down key of the Navigation Key

Cluster to automatically move up or

down the list of items.

Use the Enter key, at the center of the

Navigation Key Cluster, to select menu

items or a highlighted item on a list.

Note: The Enter key duplicates the
function of the Context-sensitive soft
keys Select, and Set.

27

About the Nortel IP Phone 1140E

Press the Quit key to cancel a current on­screen operation or exit a menu.

Note 1: Pressing the Quit key does not
affect the status of an active call while
navigating a menu.

Note 2: Y ou can press the Goodbye key
to exit a menu, but if you press the

Goodbye key during an active call, the

call terminates.

You can navigate to an item in a menu by
pressing the corresponding number on the
dialpad and then activate the item or
continue navigating the list of items.

Using a USB Mouse

The IP Phone 1140E is equipped with a USB port, to which you can
connect a USB mouse. You can use the USB mouse to activate context­sensitive soft keys items and activate menu items.

You left click on a context-sensitive soft key label of the LCD screen to
activate that item. When a menu is open double-click on the menu item to
activate that menu item or left-click on the item to highlight it. For
example, you can left click on the View context-sensitive soft key label to
open that menu. Next to view the Inbox double-click on the word Inbox in
the menu list. You can double-click on a name in the Inbox list to initiate a
call or left-click the item to highlight the name and continue to interact with
the menu item.

To access the Network menu right-click anywhere on the LCD screen of
your IP Phone 1140E.

28

About the Nortel IP Phone 1140E

Available IP Phone 1140E call features

The IP Phone 1140E is designed to be supported by a number of different
call servers. The specific call server the IP Phone 1140E is connected to
determines whether certain features are available to your phone. Call
features must be assigned to your telephone and supported by call server
software.

Note 1: Not all feature are available. To determine which features are
available or to activate features contact your system administrator or
service provider.

Note 2: Not all service providers support the entry of a SIP address to
initiate a call, for example, [e-mail]. Some service
providers require that you enter a Directory Number (DN) to initiate a
call, for example, 555-5555. Contact your system administrator to
determine whether your call server supports SIP address dialing.

Security features

To use the IP Phone 1140E you must have a login and password
assigned to your phone. This security ensures that when you log out no
calls can be made from the phone. Also, when you are logged out of the
phone, features such as Address Book, Instant Message logs, and Call
Outbox are not accessible. Your login and password protect access to
your user profile. To access your user profile you must enter your
password.

29

Connecting the components

Connecting the components

Figure 6 shows connections on the IP Phone 1140E.

Figure 6: IP Phone 1140E connections

Accessory Expansion
Module port

USB
Connector

WARNING *Ensure that the protective rubber cap on
the Expansion Module port is in place when the port is
not in use. Connecting anything other than the proper
Expansion Module connector to this port can cause
damage to the phone.

PC Ethernet port
LAN Ethernet port

Tilt Lever

Link lamp

AC Adapter jack
Headset jack
Handset jack

30

Before you begin

CAUTION
Damage to Equipment

Do not plug your IP Phone 1140E into a regular
telephone jack. This results in severe damage
to the IP Phone. Consult your system
administrator to ensure that you plug your
telephone into a 10/100/1000 BaseT Ethernet
jack.

CAUTION

Your IP Phone 1140E is designed for use in an
indoor environment only.

Connecting the components

31

Connecting the components

Connecting the components of the phone

WARNING Your IP Phone 1140E is shipped with the
base locked in position. To avoid damaging your phone,
press the wall-mount lever, located just under the
Handsfree key as indicated in Figure 7 on page 32, to
release the base and pull it away from the phone.

Figure 7: Wall-mount lever

Wall-mount lever

1. Remove the stand cover. Pull upward on the center catch as
indicated in Figure 8, and remove the stand cover. The cable routing
tracks are now accessible.

32

Figure 8: Remove the stand cover

Center
Catch

Connecting the components

Tilt Lever
Button

Handset
cord exit

2. Connect the AC power adapter (optional). Connect the adapter to the
AC adapter jack in the bottom of the phone. Form a small bend in the
cable, and then thread the adapter cord through the channels in the
stand.

Warning: Use your IP Phone 1140E with the approved Nortel AC
Adapter (model #N0023000) for this model of phone only.

Note 1: Your IP Phone 1140E supports both AC power and Power
over Ethernet options, including IEEE 802.3af standard po wer . To use
local AC power, the optional AC adapter can be ordered separately.
To use Power over Ethernet, where power is delivered over the CAT-5
cable, the LAN must support Power over Ethernet, and an AC
adapter is not required.

Note 2: You must use CAT-5e (or later) cables if you want to use
gigabit Ethernet.

33

Connecting the components

3. Install the handset. Connect the end of the handset cable with the
short straight section into the handset. Connect the end of the
handset cable with the long straight section to the back of the phone,
using the RJ-9 handset jack marked with the symb ol
bend in the cable, and then thread the handset cord throu gh the
channels in the stand so that it exits behind the handset on the right
side, in the Handset cord exit in the stand base marked with the
symbol

4. Install the headset (optional). If you are installing a headset, plug the
connector into the RJ-9 headset jack marked with the symbol ) on
the back of the phone, and thread the headset cord along with the
handset cord through the channels in the stand, so that the headset
cord exits the channel marked with the symbol ).

5. Install the Ethernet cable. Connect one end of the supplied Ethernet
cable to the back of your phone using the RJ-45 connector marked
with the symbol %, and thread the network cable through the channel
marked with the symbol %.

6. Install the Ethernet cable connecting the PC to the phone (optional). If
you are connecting your PC Ethernet through the phone, connect one
end of the PC Ethernet cable to your phone using the RJ-45
connector marked with the symbo
channel marked with the symbol
LAN connector on the back of your PC.

+, as shown in Figure 8.

l (, and thread it through the

(. Connect the other end to the

+. Form a small

7. Install additional cables. If applicable, plug in optional USB devices.
Connect the Ethernet cable to the LAN Ethernet connection. If you
are using an AC power adapter, plug the adapter into an AC outlet.

34

Connecting the components

Figure 9: Cable routing tracks and mounting holes

Method B

Method A

8. Wall-mount your phone (optional). Your IP Phone 1140E can be
mounted either by: (method A) using the mounting holes on the
bottom of the phone stand, or (method B) using a traditional-style
wall-mount box with RJ-45 connector and 15-cm (6-inch) RJ-45 cord
(not provided).

Complete steps 1-7, as needed, before you wall-mount your phone:

Method A: Press the wall-mount lever, and pu ll the phone away from
the stand, as shown in Figure 10. Using the stand cover (the part you
removed in step 1), mark the wall-mount holes by pressing the bottom
of the stand cover firmly against the wall in the location where you
wish to install the phone. Four small pins on the bottom of the stand
cover make marks on the wall. Use the marks as a guideline for
installing the wall-mount screws (not provided). Install the screws so
that they protrude 3 mm (1/8 inch) from the wall, and then install the
phone stand mounting holes over the screw heads as indicated in
Figure 9 (Method A). You may need to remove the phone from the
wall to adjust the lower screws. When the lower screws are snug,

35

Connecting the components

install the phone on the mounting screws, and then tighten the top
screws.

Figure 10: Rotate the phone into the wall mount position.

Tilt lever Wall-mount lever

Method B: Attach the 15-cm (6-inch) CAT5e cable, position the stand
over the mounting rivets, and slide the phone down the wall so that
the rivets fit into the slots on the stand, indicated in Figure 9 on
page 35 (Method B).

9. Replace the stand cover. Ensure that all cables are neatly routed and
press the stand cover into place until you hear a click.

10. Put the phone in the wall-mount position (optional). If you wall­mounted your phone, put it in the wall-mount position by holding the
Tilt Lever and pressing the phone towards the base until the ph one is
parallel with the base. Release the Tilt Lever and continue to push the
phone towards the base until you hear an audible click. Ensure the
phone is securely locked in position.

36

Entering text

Entering text

You can enter and edit text on your IP Phone 1140E using the following
methods:

• “Entering text using the telephone dialpad” on page 37

• “Entering text using the USB keyboard” on page 42

You make a call by dialing a telephone number (Directory Number) or by
dialing a person’s alphanumeric SIP address (for example,
[e-mail]).

Note: Some service providers only support using a Directory Number
(DN) such as 555-5555 to initiate a call to another phone. Please
contact your system administrator or service provider to determine if
alphanumeric dialing is supported.

Alphanumeric dialing refers to the spelling of names or words by dialing
alphabetic characters co-located with the numbers on the numeric
dialpad of your IP Phone 1140E. You use Alphanumeric entry when
entering Instant Messages (IMs), SIP addres se s, an d en tr ies to such
things as your Address Book and Feature Key labels.

Entering text using the telephone dialpad

When you can use the dialpad to enter text, the abc/123 Context­sensitive soft key becomes available for applications that offer text input.
The abc/123 Context-sensitive soft key toggles between alphabetic and
numeric input. When the Context-sensitive soft key label is abc you can
enter alphabetic text and when the Context-sensitive soft key label is 123
you can enter numbers.

37

Entering text

Figure 11: Context-sensitive soft key abc/123

For example, if you want to enter the letter “a”, press the abc/123
Context-sensitive soft key to switch to alphabetic input and press the
number 2 key once. If you want to enter the upper case letter “C”, press
the number 2 key six times. You can cycle through the letters (and the
actual number) by repeatedly pressing the number button.

Names or words, which have two adjacent letters, that require the same
button, such as in the word "press", are entered by entering the first
character, briefly pausing, and entering the next letter. You press the
dialpad key 6 for the “p” pause a moment and press it again twice to cycle
to the letter “r”.

When entering alphanumeric information, the 1 key on the dialpad
represents the characters in Table 4. To enter a special character, press
the dialpad number 1 to cycle through the characters until you reach the
one you need. For example to enter a question mark (“?”), press the
number 1 key eight times.

Table 4: Alphanumeric characters for Dialpad key 1

Character Name

@
.

­_

38

at
period
dash
underscore

Table 4: Alphanumeric characters for Dialpad key 1

Character Name

Entering text

&
‘
^
?
!
(
)
,
\
/
:
;
~
=

ampersand
apostrophe
carat
question mark
exclamation point
left parentheses
right parentheses
comma
backslash
forward slash
colon
semi-colon
tilde
equal

+
1

Note: No letters are associated with the 0 key.

plus
numeral 1

39

Entering text

# Ends Dialing

You can enable the IP Phone 1140E to use the Octothorpe (#) symbol to
immediately dial the entered address or phone number.

To enable the # Ends Dialing feature, press the Prefs Context-sensitive
soft key and select Misc Options highlight # Ends Dialing and press the

Change Context-sensitive soft key.

To enable the # Ends Dialing feature:

Choose one of the following:

On Back

or

To turn off # Ends Dialing, press the Prefs Context-sensitive soft key,
select Misc Options, highlight # Ends Dialing and press the Change
Context-sensitive soft key.

To turn off # Ends Dialing:

Off Back

or

— Press the On Context-sensitive soft

key to turn on # Ends Dialing.

— Press the Back Context-sensitive

soft key to keep existing
configurations and return to the
Preferences menu.

Press the Off Context-sensitive soft key to
turn off # Ends Dialing.

or

Press the Back Context-sensitive soft key to
keep existing configurations and return to the
Preferences menu.

40

Entering text

Setting the dialpad to alphanumeric dialing

You can set the dialpad of the IP Phone 1140E to alphanumeric as the
default. This eliminates the need to press the abc/123 Context-sensitive
soft key when entering text. The abc/123 Context-sensitive soft key can
still toggle between alphabetic and numeric input, but alphabetic is the
default.

To set the dialpad to alphanumeric as the default, press the Prefs
Context-sensitive soft key, select Misc Options, highlight Alpha Dialing
and press the Change Context-sensitive soft key.

To set alpha dialing:

Choose one of the following:

On Back

or

To turn off alpha dialing and set numeric as the default, press the Prefs
Context-sensitive soft key, select Misc Options, highlight Alpha Dialing
and press the Change Context-sensitive soft key.

To turn off alpha dialing:

Off Back

or

— Press the On Context-sensitive soft

key to turn on alphanumeric dialing.

— Press the Back Context-sensitive

soft key to keep existing
configurations and return to the
Preferences menu.

To return the IP Phone 1140E to numeric
dialing as the default, press the Off Context-
sensitive soft key.

or

Press the Back Context-sensitive soft key to
keep existing configurations and return to the
Preferences menu.

41

Entering text

Entering text using the USB keyboard

You can use a USB keyboard when connected to the USB port of your
IP Phone 1140E, to enter text and numbers, access some features, and
duplicate specific functions.

For number entry in telephone applications (for example, when dialing),
you can use the keyboard to enter digits (0–9), as well as * and #. You
use the alpha keys when entering text, for example entering the text of an
Instant Message.

Table 5 shows the USB Keyboard function keys and their associated
IP Phone 1140E fixed keys.

Table 5: USB keyboard functions

USB
Keyboard Key

Esc Quit
f1 Services
f2 Expand
f3 Inbox
f4 Outbox
f5 Address Book
f6 Copy
f7 Volume Down
f8 Volume Up
f9 Mute
f10 Hold
f11 Headset
f12 Handsfree

IP Phone 1140E Fixed Key

42

Table 5: USB keyboard functions

Entering text

USB
Keyboard Key

IP Phone 1140E Fixed Key

Break Goodbye (Release)
Backspace Left arrow of Navigation Cluster
Arrow Left Left arrow of Navigation Cluster
Arrow Right Right arrow of Navigation Cluster
Arrow Up Up arrow of Navigation Cluster
Arrow Down Down arrow of Navigation Cluster
Enter Enter

43

Accessing the IP Phone 1140E

Accessing the IP Phone 1140E

Logging in

Figure 12 shows the LCD User Login screen when you start u p the phone
or log out.

Figure 12: User Login Screen

When you log in to your IP Phone 1140E after the initial login you are
required to confirm your login, enter your password, and select the
duration of this session. However, the first time you use your
IP Phone 1140E, you may need to complete some of the following:

“Setting the domain” on page 45
“Selecting a language” on page 46
“Entering your user login and password” on page 48
“Setting the duration of the login” on page 50
“Selecting a location” on page 52

44

Accessing the IP Phone 1140E

“Your User Profile” on page 52
“Overwriting your personal Address Book” on page 54

Note: The system automatically logs you back in after a power
outage or firmware upgrade. This feature is a network wide
configuration that the system adminis tra to r se ts up.

Setting the domain

During the login process, if you need to chan ge the domain o r confirm the
domain you log into is correct, press the Domain Context-sensitive soft
key from the login screen. The current domain appears on the
IP Phone 1140E LCD screen. You can edit the domain that is listed or
press the Domains Context-sensitive soft key to access a list of available
domains to which you can choose to connect.

Note: You should check with your system administrator before editing
or changing domains.

To change the domain:

Domains Done

or

Edit

1. Choose one of the following:
— Press the Domains Context-

sensitive soft key to change the
current domain.

— Press the Done Context-sensitive

soft key to keep existing
configurations and return to the User
Login screen.

Note: You can edit the domain to which
the IP Phone 1140E connects. Contact
your system administrator before editing
the domain.

45

Accessing the IP Phone 1140E

2. Press the Up/Down navigation key to

3. Choose one of the following:

highlight the new domain you want to
use.

Select

Back

— Press the Select Context-sensitive

soft key to change the domain to the
highlighted domain from the list. The
phone returns to the Current Domain
display screen and the new domain
appears.

— Press the Back Context-sensitive

soft key to keep existing
configurations and return to the
Display menu.

Done 4. Press the Done Context-sensitive soft

key to confirm the new domain and
return to the User Login screen.

Selecting a language

Your IP Phone 1140E has the capacity to operate using other langua ges,
such as French. The phone may be provisioned with up to five languag es
by the system administrator. If the phone is provisioned with other
languages, you can choose an available language during the login
process by pressing the Lang Context-sensitive soft key from the User
Login screen.

46

To change the language:

Accessing the IP Phone 1140E

1. Choose one of the following:

Change

Back

Select

Back

—Press the Change Context-sensitive

soft key to change the current
language.

— Press the Back Context-sensitive

soft key to keep existing language
and return to the User Login screen.

2. Press the Up/Down navigation key to
highlight the new language you want to
use.

3. Choose one of the following:
— Press the Select Context-sensitive

soft key to change the language to
the highlighted language from the
list. The phone returns to the User
Login screen and uses the selected
language.

— Press the Back Context-sensitive

soft key to keep the existing
language and return to the User
Login screen.

47

Accessing the IP Phone 1140E

Entering your user login and password

You need to log in to your IP phone when you firs t install and system bo ot
your IP phone and anytime you log out or reboot your phone.

Note 1: If this is the first time to log in to the IP Phone 1140E, the
system prompts you for a location. (See “Selecting a location” on
page 52.)

Note 2: If this is not the first time to log in to IP Phone 1140E, the
previous user’s login name appears after the ID prompt.

To Log in to the IP Phone 1140E

abc 1. Press the abc/123 Context-sensitive soft

key to toggle between alphabetic or
numeric input.

2. Use the dialpad to enter your user ID
login at the prompt.

48

Login

Note: Use the left navigation key to
backspace and remove a previous user s
ID.

3. Press the Login Context-sensitive soft
key.

A new screen appears and prompts you for
your password.

Accessing the IP Phone 1140E

4. Use the dialpad to enter your password.
Note 1: When you enter your password,

the last character entered appears.
However, all previous characters are
hidden.

Note 2: When you enter your password
and you use the navigation key to
backspace, you erase all the characters
and must completely re-enter your
password again.

Next

Cancel

5. Press the Next Context-sensitive soft
key.

Note: You can can cel th e log in pr oc ess
by pressing one of the following keys:

—The Cancel Context-sensitive soft

key

—The Goodbye fixed key

—The Quit fixed keys

49

Accessing the IP Phone 1140E

Setting the duration of the login

When you enter your login and password the Duration screen appears.
You enter the maximum length of time of this session. The default
duration is “Permanent” and you remain logged into the phone until you
log out.

To set the login duration:

1. Choose one of the following:

Next

Timed

Cancel

Period

Next

— Press the Next Context-sensitive

soft key to set login duration to
permanent. A login confirmation
screen appears.

— Press the Timed Context-sensitive

soft key to open a screen to set a
maximum time to remain logged in.

— Press the Cancel Context-sensitive

soft key to return to the previous
login screen.

If you press the Timed Context-sensitive soft
key, you then must set the duration of the
login.

To toggle the login duration entries bet wee n
hours or days press the Period Context­sensitive soft key.

2. Do one of the following:
— Use the dialpad to enter the number

of hours or days you want to remain
logged in and press the Next
Context-sensitive soft key

50

Accessing the IP Phone 1140E

Back

Cancel

— Press the Back Context-sensitive

soft key to return to the permanent
login screen.

— Press the Cancel Context-sensitive

soft key to return to the first login
screen.

Timed logout

When you set a login time other than permanent, the IP Phone 1140E
prompts you when the login time expires.

Timed logout while phone is idle

When the login time expires and the phone is idle (not on a call), you can
do one of the following at the prompt:

• Press the Yes Context-sensitive soft key to logout immediately.

• Press the No Context-sensitive soft key to switch to permanent login.

• Press the Quit or Release/Goodbye key to logout immediately.
If you do not respond, the prompt times out in 45 seconds and the phone

logs out.
If you answer a call during the logout prompt, the login switches to

permanent login.

Timed logout while on a call

When the login time expires while on a call, you can do one of the
following at the prompt:

• Press the Yes Context-sensitive soft key to log out immediately.

• Press the No Context-sensitive soft key to switch to permanent login.

• Press the Quit key to dismiss the log out prompt and switch to
permanent login.

51

Accessing the IP Phone 1140E

• Press the Release/Goodbye key to dismiss the logout prompt and
switch to permanent login.

Note: If you press the Release/Goodbye key to dismiss the logout
using this method, you also terminate the call.

If you do not respond, the prompt times out in 45 seconds and the phone
switches to permanent login.

Selecting a location

When you first login to the IP Phone 1140E, the system prompts you for a
location. The location you select is saved in your User Profile.

Depending on your service provider, the Enhanced Emergency Service
uses the location you select or the Directory Number (DN) on the call
server, when handling emergency calls. The call server’s configuration
determines how emergency service calls are handled by your IP Phone.

Note 1: During an emergency call you cannot log out from the phone
or release or disconnect the call. The IP Phone remains connected to
the emergency service until disconnected by th e em er g ency se rvice
operator.

Note 2: If the login time expires during an emergency call, no prompt
appears and the phone automatically switches to permanent login.

ATTENTION *

When you set your user profile, for the first
time, you must confirm that the selected
location is correct. You can view your
location by accessing the phone information
screen. (See page 188.)

Your U s e r Pro f i le

Your User Profile contains your specific settings and data. You are
prompted to create a User Profile the first time you log in to your
IP Phone 1140E. If you delete your User Profile the phone reboots and

52

Accessing the IP Phone 1140E

you must log in and create a new User Profile. When you log in to your
phone, your specific settings and data are automatica lly available for you.

The information stored in your user profile includes:

• Independent volume adjustments for handset, headset, and
handsfree

• Alerting Volume adjustment

• Idle Screen display text

• Display Contrast and Backlight Screen Saver settings

• Voicemail settings (Number and Mailbox ID)

• User location (from server-provided list)

• Time, Date, and Zone format settings

• Call Subjects

• Call Decline reasons

• Instant Messaging settings and Instant Message Inbox/Outbox

• Default dialing (Alpha/Numeric)

• Call Ignore action (local /network)

• Search method (Name, First character, Index)

• User Presence selection

• Dialing pattern default (alpha/numeric)

• Address Book entries

• Call Inbox and Call Outbox entries

• Programmable keys configuration

• # Ends dialing configuration

Creating a user profile

To create your User Profile during login, press the New Context-sensitive
soft key when the Profile screen appears. The IP Phone 1140E
automatically creates your User Profile and saves all settings and
preferences to your user login. The next time you log in to the same
phone, it automatically configures the phone to your User Profile.

53

Accessing the IP Phone 1140E

Overwriting your personal Address Book

When an address book exists on a call server, such as an address book
for a specific company, you can update your personal Address Book with
an address book from the call server. The system administrator
configures the system to enable this feature. If a new address book is
available on the call server, the IP Phone 1140E prompts you to
download the latest address book.

Confirmation login screen

When you complete the login process, login information appears. Press
the OK Context-sensitive soft key to complete the login process.

If the login is unsuccessful, the login error reas on “Fa ile d to login use r,
Authentication required” appears. Press the OK Context-sensitive soft
key to return to the first login screen.

Note: The most common cause for login failure is incorrect entry of
your password.

Figure 13: Login confirmation screen

54

Accessing the IP Phone 1140E

Logging out from the IP Phone 1140E

To logoff from the IP Phone 1140E, either press the Servcs Context­sensitive soft key or the Services fixed key, select System, and select

Logout from the menu.

To Log out from the IP Phone 1140E:

abc

1. Press the abc/123 Context-sensitive soft
key to toggle between alphabetic or
numeric input.

2. Use the dialpad to enter your password
at the prompt.

Press the Logout Context-sensitive soft key
to complete the logout process. The phone

Logout Back

or

returns to the User Login screen.

or

Press the Back Context-sensitive soft key to
remain logged on and return to the Services
menu.

55

Configuring the IP Phone 1140E

Configuring the IP Phone 1140E

You may want to adjust a few settings of the IP Phone 1140E to conform
to the environment where you use the phone. These settings are saved to
your User Profile. This section describes some of the setting that you can
customize on your IP Phone 1140E.

• “Adjusting the display screen contrast” on page 56

• “Creating the idle screen text display” on page 57

• “Selecting a ring pattern” on page 58

• “Adjusting the ring volume” on page 61

• “Adjusting the volume of the Handset, Headset, and Handsfree
mode” on page 62

• “Selecting a language” on page 64

• “Selecting a date format” on page 65

• “Selecting a time zone” on page 66

• “Selecting a time format” on page 67

• “Your IP Phone 1140E is equipped with a wireless audio gateway
system to support Bluetooth wireless technology en ab le d he ad se ts .
Double press the Headset key to open the Bluetooth Setup dialog box
or press the Prefs Context-sensitive soft key, select Audio, and select
Bluetooth Setup from the menu.” on page 68

Adjusting the display screen contrast

To adjust the LCD screen contrast, press the Prefs Context-sensitive soft
key, select Display, and select Contrast.

To adjust the display screen contrast:

1. Press the Left/Right navigation key to
increase or decrease the display
contrast level.

56

Configuring the IP Phone 1140E

2. Choose one of the following:

Set Back

or

— Press the Set Context-sensitive soft

key to save the changes and return
to the Display menu.

— Press the Back Context-sensitive

soft key to keep existing
configurations and return to the
Display menu.

Creating the idle screen text display

To create text to display on the screen while the phone is idle, press the

Prefs Context-sensitive soft key, select Display, and select Idle Screen
Text Display from the menu.

To create the idle screen display text:

abc

1. Press the abc/123 Context-sensitive soft
key to toggle between alphabetic or
numeric input.

2. Use the dialpad to enter display text you
want to appear on the idle screen display
of the IP Phone 1140E.

Save Back

or

3. Choose one of the following:
— Press the Save Context-sensitive

soft key to save the idle screen text
display.

— Press the Back Context-sensitive

soft key to keep existing screen
display text and return to the Display
menu.

57

Configuring the IP Phone 1140E

Setting-up the Backlight Screensaver

To set the amount of time the LCD screen remains backlit, press the

Prefs Context-sensitive soft key, select Display, and select Backlight
Screensaver from the menu.

To set-up the Backlight Screensaver:

1. Press the Up/Down navigation key to
scroll through and highlight the length of
time you want the idle screen to remain
backlit.

2. Choose one of the following:

Select Back

or

— Press the Select Context-sensitive

soft key to set the length of time for
the phone to remain backlit and
return to the Display menu.

— Press the Back Context-sensitive

soft key to keep existing
configurations and return to the
Display menu.

Selecting a ring pattern

To select the ring pattern for an incoming call, press the Prefs Context­sensitive soft key select Audio, select Tones, and select Ring Pattern
from the menu.

To select a ring pattern:

1. Press the Up/Down navigation key to
scroll through and highlight the different
ring patterns displayed on the LCD
screen.

58

Configuring the IP Phone 1140E

Select

Test

Back

2. Choose one of the following:
— Press the Select Context-sensitive

soft key to set the ring pattern and
return to the Tones menu.

— Press the Test Context-sensitive

soft key to briefly play the selected
ring pattern.

— Press the Back Context-sensitive

soft key to keep existing
configurations and return to the
previous menu.

59

Configuring the IP Phone 1140E

Adjusting the volume

You can adjust the volume of the IP Phone 1140E for the following:

• Ring Volume

• Handset Volume

• Headset Volume

• Handsfree Volume
A sliding scale appears on the LCD screen display when you adjust the

volume. (See Figure 14)

Figure 14: Adjusting the volume

60

Configuring the IP Phone 1140E

Adjusting the ring volume

To adjust the ringing volume for an incoming call, press the Prefs
Context-sensitive soft key select Audio, select Tones, and select

Alerting Volume.

To adjust an alerting volume:

1. To adjust the ringing volume of an
incoming call, press the Left/Right
navigation key or use the Volume fixed
keys to increase or decrease the
volume.

2. Choose one of the following:

Set Back

or

— Press the Set Context-sensitive soft

key to set the selected volume and
return to the Tones menu.

— Press the Back Context-sensitive

soft key to keep existing
configurations and return to the
Tones menu.

61

Configuring the IP Phone 1140E

Adjusting the volume of the Handset, Headset, and Handsfree mode

You can adjust the volume for the handset, headset, and the handsfree
speaker of the IP Phone 1140E.

To adjust the volume of the handset, press the Prefs Context-sensitive
soft key, select Audio, select Voice, and select Handset

To adjust the handset volume:

1. To adjust the handset volume use one of
the following methods:

— Press the Left/Right navigation key

to increase or decrease the volume
of the handset.

— Press the Volume + fixed key to

increase handset volume or the

Volume - fixed key to decrease the

handset volume.

Set Back

62

or

Note: To adjust the volume during a call,
use only the Volume + and Volume -
fixed keys.

2. Choose one of the following:
— Press the Set Context-sensitive soft

key to set the selected volume and
return to the Voice menu.

— Press the Back Context-sensitive

soft key to keep existing
configurations and return to the
Voice menu.

Configuring the IP Phone 1140E

To adjust the volume of the headset, press the Prefs Context-sensitive
soft key, select Audio, select Voice, and select Headset

To adjust the headset volume:

1. To adjust the headset volume use one of
the following methods:

— Press the Left/Right navigation key

to increase or decrease the volume
of the handset.

— Press the Volume + fixed key to

increase handset volume or the

Volume - to decrease the handset

volume.

Note: To adjust the volume during a call,
use only the Volume + and Volume -
fixed keys.

2. Choose one of the following:

Set Back

or

— Press the Set Context-sensitive soft

key to set the selected volume and
return to the Voice menu.

— Press the Back Context-sensitive

soft key to keep existing
configurations and return to the
Voice menu.

63

Configuring the IP Phone 1140E

To adjust the volume for handsfree mode, press the Prefs Context-
sensitive soft key, select Audio, select Voice, and select Handsfree.

To adjust the handsfree mode volume:

1. To adjust the volume for handfree mode
use one of the following methods:

— Press the Left/Right navigation key

to increase or decrease the volume
of the handset.

— Press the Volume + fixed key to

increase handset volume or the

Volume - to decrease the handset

volume.

Note: To adjust the volume during a call,
use only the Volume + and Volume -
fixed keys.

2. Choose one of the following:

Set Back

or

— Press the Set Context-sensitive soft

key to set the selected volume and
return to the Voice menu.

— Press the Back Context-sensitive

soft key to keep existing
configurations and return to the
Voice menu.

Selecting a language

The display is available in multiple languages. A maximum of five
languages are accessible through the ph o ne . Th e sys te m ad m inistrator
determines which languages are available for your phone.

To choose a language, press the Prefs Context-sensitive soft key, select

Language. The current language displays. To change the langua ge

press the Change Context-sensitive soft key.

64

To select a language:

Configuring the IP Phone 1140E

1. Press the Up/Down navigation key to
scroll and highlight the desired language
(for example, German [Deutsche]).

2. Choose one of the following:

Select Back

or

— Press the Select Context-sensitive

soft key to save the desired
language and return to the previous
screen.

— Press the Back Context-sensitive

soft key to keep existing
configurations and return to the
Configure menu.

Selecting a date format

To select a date format, press the Prefs Context-sensitive soft key and
select Misc Options, select Time, and press the Change Context­sensitive soft key.

To select a date format:

1. Press the Up/Down navigation key to
highlight Date Format in the menu.

Change

2. Press the Change Context-sensitive soft
key to change the Date Format.

65

Configuring the IP Phone 1140E

3. Press the Up/Down navigation key to

4. Choose one of the following:

scroll and highlight either a month/day
(MM/DD) or a day/month (DD/MM)
format.

Select Back

or

— Press the Select Context-sensitive

soft key to save the format and
return to the Time Format menu.

— Press the Back Context-sensitive

soft key to keep existing
configurations and return to the Time
Format menu.

Selecting a time zone

To select a time zone for the IP Phone 1140E, press the Prefs Context­sensitive soft key, select Misc Options, select Time, and press the

Change Context-sensitive soft key.

To select a time zone:

1. Press the Up/Down navigation key to
highlight Timezone in the menu.

Change

2. Press the Change Context-sensitive soft
key to change the Date Format.

66

Configuring the IP Phone 1140E

3. Press the Up/Down navigation key to
scroll through and highlight the time
zones.

Note: Time zones are listed based on
GMT format. For example:

— GMT -11:00 Samoa
— GMT -10:00 Hawaii

4. Choose one of the following:

Select Back

or

— Press the Select Context-sensitive

soft key to save the time zone
selection and return to the Time
Format menu.

— Press the Back Context-sensitive

soft key to keep existing
configurations and return to the Time
Format menu.

Selecting a time format

To select a time format for the phone to display, press the Prefs Context­sensitive soft key, select Misc Options, select Time, and press the

Change Context-sensitive soft key.

To select a time format:

1. Press the Up/Down navigation key to
highlight Time Format in the menu.

Change

2. Press the Change Context-sensitive soft
key change the Date Format.

67

Configuring the IP Phone 1140E

3. Press the Up/Down navigation key to

4. Choose one of the following:

scroll and highlight a time format:
— 12-hour
— 24-hour
—French

Select Back

or

— Press the Select Context-sensitive

soft key to save the time format and
return to the Time Format menu.

— Press the Back Context-sensitive

soft key to keep existing
configurations and return to the Time
Format menu.

Configuring Bluetooth wireless technology headset

Your IP Phone 1140E is equipped with a wireless audio gateway system
to support Bluetooth wireless technology enabled headsets. Doub le press
the Headset key to open the Bluetooth Setup dialog box or press the

Prefs Context-sensitive soft key, select Audio, and select Bluetooth
Setup from the menu.

The IP Phone 1140E with SIP Firmware currently supports the
Plantronics Voyager 510S Bluetooth wireless technology headset.

The Bluetooth Setup menu entry is not available on all phones. If the
Bluetooth Setup menu entry appears dimmed, or fails to open when you
double press the Headset key, the feature is not enabled on your phone.
Before you can use a Bluetooth wireless technology headset with your
phone, the system administrator must activate the feature. Contact your
administrator to find out if Bluetooth wireless technology functionality is
available for your use.

68

Configuring the IP Phone 1140E

Note: Nortel recommends that you not p air more than one h eadset of
the same model, because they have identical names in the Paired:
list.

To pair a wireless headset with your phone:

1. Double-press the Headset key to open
the Bluetooth Setup dialog box.

The Enable Bluetooth check box is
highlighted.

If the Bluetooth Setup menu fails to open
when you double press the Headset key,
Bluetooth wireless technology feature is
not enabled on your phone. Contact your
administrator.

2. Press the Select/Set key to activate
Bluetooth wireless technology.

A check mark appears to indicate that
the feature is activated. The message
“BT Enabled” appears at the bottom of
the display.

3. Put your Bluetooth wireless technolog y
headset in its pairing or search mode.
The procedure for doing this can be
different for each headset. Refer to the
documentation that accompanied your
headset, or contact the vendor.

69

Configuring the IP Phone 1140E

4. Search devices.
a. Ensure that your headset is in

Pairing or Search Mode.

b. Press the Right navigation key

twice, and highlight the Search
button, displayed next to the Search

Devices item.
c. Press the Select/Set key.
The message "Searching…." appears. It

can take up to two minutes for the
search to complete.

If the search is successful, the message
"Search Completed Found Device(s)"
appears, and a list of devices that
support Bluetooth wireless technology
appears in the Found: list.

d. Choose one of the following:
— If the search is successful, proceed

to step 6.

70

— If the search is not successful, the

message "Search completed. No

device found" appears. If this

happens, or if the headset times out

and exits search/pairing mode,

power off the headset, and repeat

steps 4 and 5.

If pairing is still unsuccessful, pair

the phone to another wireless

headset, or contact the headset

vendor.

Configuring the IP Phone 1140E

Stop

5. When the name of your headset appears
in the Found: box, press the Stop
Context-sensitive soft key or wait for the
search to finish. When the search is
complete, the message "Search
Completed Found Device(s)" appears.

6. Choose one of the following:

• If the name of your headset appears in
the Found: box, proceed to step 8.

• If your headset is not displayed in the

Found: box, select your headset from

the list, as follows:
a. Press the Right navigation key one

or more times to highlight the

Found: box. Press the Select/Set

key to start the edit mode.

b. Press the Down navigation key to

open the Found: list. Press the Up/

Down navigation key to scroll and

highlight your headset.

c. Press the Select/Set key to select

the headset and close the list. Press
the Select/Set key to exit edit mode.

71

Configuring the IP Phone 1140E

7. Press the Right navigation key one or

8. Choose one of the following:

• If the headset is successfully paired with

more times to highlight the Pair button
(next to the Pair Device item) and press
the Select/Set key.

a. A dialog box appears, with the

prompt "Enter PIN#".

b. Use the telephone dialpad to enter

the PIN for the wireless headset and
press the Select/Set key.
Check your headset documentation
to find the headset PIN or passkey.
Often, the PIN or passkey is 0000

your phone, proceed to step 10. To
verify that the pairing was successful,
ensure that the headset appears in the
list next to the Paired: item. If pairing is
successful, the message "Pair
completed" also appears at the bottom
of the screen.

.

72

• If the headset is not successfully paired
with your phone, an error message
appears at the bottom of the screen. If
an error message appears:

— Confirm that the wireless headset is

still in search/pair mode.

— If the headset timed out and exited

search/pairing mode, put the
headset in pairing mode, as
discussed in step 4, and repeat step

8.

— Check that you are using the correct

PIN and repeat step 8.

Configuring the IP Phone 1140E

9. Choose one of the following:

• If the name of your headset appears in
the Paired: box, proceed to step 11.

• If more than one device is paired, and
the one you wish to use is not shown in
the Paired: box, navigate to the one you
want, as follows:

a. Press the Right navigation key one

or more times to highlight the

Paired: box. Press the Select/Set

key to start the edit mode.

b. Press the Up/Down navigation key

to open the list. Press the Up/Down
navigations key to scroll in the

Paired: list and highlight your

headset.

c. Press the Select/Set key to select

the headset and close the list. Press
the Select/Set key to exit edit mode.

73

Configuring the IP Phone 1140E

10. Choose one of the following:

• If only one headset is paired, proceed to

• If more than one wireless headset is

step 11.

paired, the first headset paired is
automatically made the active device. To
make a different headset active, do the
following:

— Press the Right navigation key one

or more times to highlight the Set
button (next to the Set Active Device
item).

— Press the Select/Set Context-

sensitive soft key.

The message "Set active: “device name”
appears and means the headset named
is now the active headset and is used
when you press the headset key.

Exit

Dual pairing headsets

Take special care when using a "dual pairing" type of Bluetooth wireless
technology headset. This type of headset can be paired to the base of the
headset as well as to the IP Phone 1140E. If the headset is paired to
both, the IP Phone 1140E is the second device, and the following ap plies:

Press the headset "telephone" key:

• If a single tone sounds, the headset is connected to the base.

• If a double beep sounds, the headset is connected to the
IP Phone 1140E.

74

11. Press the Exit Context-sensitive soft key
to exit to the main display. Changes are
saved automatically.

Configuring the IP Phone 1140E

If the base is powered off, the headset is only paired to the
IP Phone 1140E and you press the "telephone" key and you connect to
the IP Phone 1140E.

Note: Unless you need to dual pair a headset, operating the headset
with the IP Phone 1140E is simpler if the headset is only used with its
charging-only base. The desktop telephone base should be powered
off if it is not in use.

Interaction with wired headsets

If you connect a Bluetooth wireless technology headset and a wired
headset to the same IP Phone 1140E, the two interact as follows:

• If no wireless headset is paired, the wired headset works as normal.
Likewise, if a wireless headset is paired with the set, but is not in
range, the wired headset works as normal.

• If the Use BT headset checkbox is selected, the wireless headset is
used as the phone headset.

The Bluetooth wireless technology headset can work only if it is w ithin
range of the phone; as the wireless headset approaches the edge of its
wireless range, the audio quality degrades and radio interference noise
increases. When the wireless headset is in connecting range, the

Headset key controls the wireless headset, even if a wired headset is

attached. If a wireless headset moves out of connecting range, a special
beep sounds in the headset indicating the connection was lost.

When you do not want to use your Bluetooth technology headset

If a Bluetooth wireless technology headset is connected, and you want to
use the wired headset, you can switch between the two. It is not
necessary to unpair or disable the wireless headset.

You can switch between a wired and wireless headset and back again
either when the phone is idle or during an active call.

To switch between a wired headset and a wireless headset:

1. Double-press the Headset key to open
the Bluetooth Setup dialog.

75

Configuring the IP Phone 1140E

2. Press the Left/Right navigation key to

3. Press the Select/Set key to toggle this

To unpair a wireless headset:

1. Double-press the Headset key to open

select the “Use BT Headset” item.

option on or off.
A check mark indicates that the wireless

headset is used. Clear the check mark to
use a wired headset. This option is on
(o) by default.

the Bluetooth Setup dialog box.

76

2. Press the Right navigation key to select
the Paired: item.

Configuring the IP Phone 1140E

3. Choose one of the following:

• If the name of your headset appears in
the Paired: box, proceed to step 5.

• If more than one device is paired, and
your headset is not already displayed in
the Paired: box, do the following:

a. Press the Right navigation key one

or more times to highlight the

Paired: box. Press the Select/Set

key to open edit mode.

b. Press the Up/Down navigation key

to open the list. Press the Up/Down
navigation key to scroll in the list and
highlight your headset.

c. Press the Select/Set key to select

the headset and close the box.
Press the Select/Set key to exit edit
mode.

4. Press the Right navigation key one or
more times to highlight the UnPair button
(next to the UnPair Device item).

5. Press the Select/Set key.
Your Bluetooth wireless technology

headset is unpaired and removed from
the Paired: item list.

Your Bluetooth wireless technology headset is no longer paired with your
phone, and the wired headset can be used. To use the wireless headset
again, you must perform the pairing and activation procedure.

77

Making a call

Making a call

This section describes methods of making a call. You can make a call
from your IP Phone 1140E using any of the following:

• “Making a call using off-hook dialing” on page 79

• “Making a call using on-hook dialing” on page 81

• You can also initiate a call while using one of the following features:
— Address Book (page 101)
— Call Inbox (page 117)
— Call Outbox (page 126)
— IM Inbox/Outbox (page 139)
— Local Search (page 113)
— Global Search (page 115)

Note: When an outgoing call fails to connect to the destination, one of
the following messages appears:

— Declined, Temporarily unavailable
— Declined, Cannot find user
— Declined, User has declined call
— Declined, <user supplied reason> (for ex am p l e, “In a me et ing .” )

78

Making a call using off-hook dialing

Off-hook dialing

1. Make a call using one of the following

Chad

off-hook dialing methods:
— Pressing the Line feature key

— Lifting the handset

— Pressing the Headset fixed key

— Pressing the Handsfree fixed key

The phone produces a dial tone.

Making a call

abc

Redial

2. Enter the phone number or SIP address
by:

— Using the dialpad

Note: The abc/123 Context-sensitive
soft key toggles between alphabetic and
numeric input.

— Press the Redial Context-sensitive

soft key to dial the last dialed
number.

Note: The Redial Context-sensitive soft
key only appears if a number or address
was previously entered.

79

Making a call

Alex

Send

3. Press the Send Context-sensitive soft
key to immediately initiate the call.

Note: The IP Phone 1140E
automatically initiates a call shortly after
you enter the SIP address or phone
number.

You can program a feature key to use as a
shortcut to dial a number or a SIP address.
(See “Creating a Speed Dial feature key” on
page 160.)

Press the Speed dial feature key that you
have programmed with a commonly used or
important phone number or SIP address.

80

Making a call

Making a call using on-hook dialing

You can make a call by using on-hook dialing. You enter the SIP addr ess
or phone number before going off-hook.

Note: When using this method you cann ot toggle between alphabetic
or numeric input, so this method may not work.

Use these steps to make a call by dialing before initiating the call:

On-hook dialing:

1. Dial the number or SIP address.

2. Continue the call by:

Chad

— Pressing the line feature key

— Lifting the handset

— Pressing the Headset fixed key

— Pressing the Handsfree fixed key

3. To terminate the call, choose one of the
following:

— Replace the handset into the cradle.

— Press the Goodbye key.

81

Making a call

Using handsfree calling

While on an active call, you can switch between handset and handsfree
mode.

To discontinue a handsfree call:

Press the Goodbye key

To mute a handsfree call:

1. Press the Mute key. The LED indicator
lights.

2. Press the Mute key again to return to a
two-way handsfree conversation.

To switch from handsfree to handset mode:

Lift the handset.

To switch from handset mode to handsfree mode:

1. Press the Handsfree key. The LED
indicator lights with a solid red light.

2. Replace the handset.

82

To use a headset:

1. Connect the headset to the headset jack
or the handset jack.

2. Press the Headset key. The LED
indicator lights.

If you have a Bluetooth wireless technology
headset installed, you can activate it by
pressing the button on the headset.

Note: To release a Call, press the phone

Goodbye key or press the button on the

wireless headset, if equipped.

To switch from handsfree to headset:

1. Press the Headset key. The LED
indicator lights.

Making a call

Using Call Subjects

You have the option of sending a Call Subject when you initiate a call to a
contact. You use this feature to indicate to the contact the reason for the
call. The contact’s phone displays a message, such as “Weekly report
call” or “Daily status” when the contact receives the call. You can select a
subject from a list you have created (See “Managing Call Subjects” on
page 87) or create a new subject.

Note: The Call Subject feature is not available for all call
servers.Contact your system administrator or service provider to
determine if this feature is available to you.

83

Making a call

Anytime you initiate a call using off-hook dialing, the Subject Context­sensitive soft key appears as an option to use. You select a Call Subject
from a list or create a new Call Subject to send.

To enter call subject from a list:

Subject 1. Press the Subject Context-sensitive soft

key to send a Call Subject with the call
you are making. A list of Call Subjects
appears on the LCD screen.

2. Press the Up/Down navigation key to
highlight the Call Subject you want to
use and press the Select Context-

Select

sensitive soft key. The phone sends the
Call Subject to the contact you are
calling.

or

84

New

Press the New Context-sensitive soft
key to create a new Call Subject that is
not on the list.

abc 3. Press the abc/123 Context-sensitive soft

key to toggle between alphabetic and
numeric characters.

4. Use the dialpad to enter the Call Subject.

Next

Back

Making a call

5. Press the Next Context-sensitive soft
key to continue.

or

Press the Back Context-sensitive soft
key to return to the previous menu.

Note: When you select a subject from
this list it appears on the screen before
you send the call. If you want to change
that subject press the Subject Context­sensitive soft key to return to the Call
Subject menu. You now have the option
to select None from the list if you decide
to send no Call Subject.

85

Making a call

To create a new call subject while initiating a call:

Subject 1. Press the Subject Context-sensitive soft

key to send a Call Subject with the call
you are making.

New 2. Press the New Context-sensitive soft

key to create a new Call Subject.

abc 3. Press the abc/123 Context-sensitive soft

key to toggle between alphabetic and
numeric characters.

4. Use the dialpad to enter the new Call
Subject for the contact.

5. Press the Save Context-sensitive soft

Save

key to save the new Call Subject and
use it with the call.

86

Back

or

Press the Back Context-sensitive soft
key to return to the previous menu
without sending the new Call Subject.

Note: The IP Phone 1140E saves the
new Call Subject to the list of Call
Subjects for later use.

Making a call

Managing Call Subjects

You can create a list of Call Subjects to have ready to use when you
initiate a phone call. The number of Call Subjects that are stored on the
IP Phone 1140E depends on how the phone was initially configured. You
can modify, delete, and add Call Subjects while the phone is in the idle
state.

Adding a Call Subject

To add a Call Subject while the phone is idle, press the Prefs Context­sensitive soft key, select Feature Options, and select Call Subject from
the menu.

To add a Call Subject:

Add 1. Press the Add Context-sensitive soft key

to create new Call Subject.
Note: If the Call Subject list is full, then

the option to add an new Call Subject is
not available. In this situation, you need
to delete a Call Subject before adding
the new Call Subject.

abc 2. Press the abc/123 Context-sensitive soft

key to toggle between alphabetic and
numeric characters.

3. Use the dialpad to enter the new Call
Subject.

87

Making a call

4. Choose one of the following:

Save Back

or

— Press the Save Context-sensitive

soft key to add the new Call Subject
or press the Back Context-sensitive
soft key to return to the previous
menu without adding a new Call
Subject.

Deleting a Call Subject

To delete a Call Subject with the phone in the idle state, press the Prefs
Context-sensitive soft key, select Feature Options, and select Call

Subject from the menu.

To delete a Call Subject:

1. Press the Up/Down navigation key to
scroll through and highlight the Call
Subject to delete.

Delete 2. Press the Delete Context-sensitive soft

key to delete the selected Call Subject.

Ok Back

88

or

A confirmation screen appears with the
question, “Delete call subject?”

3. Choose one of the following:
— Press the Ok Context-sensitive soft

key to confirm the deletion of the
Call Subject or press the Back
Context-sensitive soft key to not
delete the Call Subject and return to
the previous menu.

Making a call

Editing a Call Subject

To Edit a Call Subject with the phone in the idle state, press the Prefs
Context-sensitive soft key, select Feature Options, and select Call

Subject from the menu.

To edit a Call Subject:

1. Press the Up/Down navigation key to
scroll through and highlight the Call
Subject to edit.

Edit

2. Press the Edit Context-sensitive soft key
to edit the selected Call Subject.

abc 3. Press the abc/123 Context-sensitive soft

key to toggle between alphabetic and
numeric characters.

Save Back

or

4. Use the dialpad to edit the Call Subject.

5. Choose one of the following:
— Press the Save Context-sensitive

soft key to confirm the changes or
press the Back Context-sensitive
soft key to return to the previous
menu without editing the Call
Subject.

89

Receiving a call

Receiving a call

When you receive a call, you are typically notified by the alerting ring and
the incoming caller’s identification appears on the LCD screen. The
incoming call forces the screen to exit active menu activit i es and take s
precedence over a pop-up Instant Message (IM).

Caller identification

When you receive an incoming SIP call, the Caller ID information appear s
on the LCD screen. When you receive a call from a contact that is enter ed
in the IP Phone 1140E Address Book, the caller’s information appears as
it is in the Address Book. You can restrict the information displayed for
incoming calls or calls you make. (See “Configuring Privacy settings” on
page 183.)

When you have an incoming call you can do one of the following:

• “Answering an incoming call” on page 91

• “Redirecting an incoming call” on page 92

• “Declining an incoming call” on page 94

• “Ignoring an incoming call” on page 100

Figure 15: Incoming Call Screen

90

Answering an incoming call

To answer an incoming call:

To answer an incoming call use any of the
following methods:

Answer

—Press the Answer Context-sensitive

soft key which activates a Handsfree
call.

— Lift the handset

— Press the Headset fixed key

— Press the Handsfree fixed key

Receiving a call

91

Receiving a call

Redirecting an incoming call

When you receive a call, you can choose to redirect the call directly to
another destination without answering the call.

To redirect a call, press the Redrct Context-sensitive soft key . To en ter a
SIP address or phone number where you want the call redi rected use one
of the following methods:

• Enter the SIP address or phone number using the dialpad.

• Select a contact from the Address Book, Call Inbox, or Call Outbox.

To redirect an incoming call:

Redrct

Redrct

Clear

Back

1. Press the Redrct Context-sensitive soft
key to redirect an incoming call. The
LCD screen prompts you to enter an
address to where you want the call
directed.

2. Use the Dialpad to enter a phone
number or SIP address.

3. To redirect the call to the address you
enter press the Redrct Context-sensitive
soft key.

Press the Clear Context-sensitive soft
key to clear the entry.

Press the Back Context-sensitive soft
key to return to the Incoming Call Screen
without redirecting the call.

92

Receiving a call

To redirect a call using the Address Book, Call Inbox, or Call
Outbox:

Redrct

Select Back

or

1. Press the Redrct Context-sensitive soft
key to redirect an incoming call.

2. To select a SIP address to redirect the
call to, do one of the following:

— Press the Directory fixed key, to

choose a SIP address from the
Address Book.

— Press the Msg/Inbox fixed key, to

choose a SIP address from the Call
Inbox.

—Press the Shift/Outbox fixed key, to

choose a SIP address from the Call
Outbox.

3. Press the Up/Down navigation key to
highlight a contact’s SIP address.

4. Press the Select Context-sensitive soft
key to select the highlighted SIP
address.

or

Redrct

Press the Back Context-sensitive soft
key to return to the previous screen.

5. Press the Redrct Context-sensitive soft
key to redirect the incoming call to the
address selected.

93

Receiving a call

Declining an incoming call

You can decline an incoming call by pressing the Decline Context­sensitive soft key. You can decline a call with or without giving a reason.
You can create custom decline reasons and have the option of selecting
one. If you do not choose a custom decline reason, the phone sends the
default message: “User has declined call”.

Note: The Call Decline feature is not available for all call servers.
Contact your system administrator or service provider to determine if
this feature is available to you.

The treatment that an incoming call receives when Call Decline is invoked
depends upon the call server. In a SIP environment the caller receives a
call declined message and the caller no longer hears ring back. In a non
SIP environment the caller may continuously hear ring back. The call
does not get redirected to voice mail.

To decline an incoming call:

94

Decline

New

1. Press the Decline Context-sensitive soft
key to decline an incoming call.

2. Press the Up/Down navigation key to
highlight a Decline Call Reason.

or

Press the New Context-sensitive soft
key to create a new decline reason to
send. (See “To create a new Call
Decline Reason:” on page 95.)

Note: Highlight None to use the default
system message, “User has declined
call”.

Receiving a call

Send

Back

To create a new Call Decline Reason:

3. Do one of the following:
— Press the Send Context-sensitive

soft key to send the selected decline
reason to the caller.

— Press the Back Context-sensitive

soft key to abort the call decline and
return to the incoming call screen.

Decline

1. Press the Decline Context-sensitive soft
key to decline an incoming call.

New

2. Press the New Context-sensitive soft
key to create a new custom decline
reason.

abc

3. Press the abc/123 Context-sensitive soft
key to toggle between alphabetic and
numeric characters.

4. Use the Dialpad to enter new call
decline reason.

95

Receiving a call

Send

Back

5. Press the Send Context-sensitive soft
key to send the new custom decline
reason to the caller.

Note: The phone adds the new reason
to the list of Decline Call reasons for
future use.

or

Press the Back Context-sensitive soft
key to return to the initial Decline Call
screen.

96

Receiving a call

Managing Call Decline Reasons

You can create Call Decline Reasons that you can access when you want
to decline an incoming call. To create a Call Decline Reason press the

Prefs Context-sensitive soft key, select Feature Options, and choose
Call Decline Reasons from the menu. You can edit and delete Call

Decline Reasons from the list of Call Decline Reasons you create.

To create a Call Decline Reason:

Add 1. Press the Add Context-sensitive soft key

to add a new Call Decline Reason to the
list of available Call Decline Reasons.

2. Use the dialpad to enter the new Call
Decline Reason for the contact.

3. Press the Save Context-sensitive soft

Save

key to save the new Call Decline
Reason.

or

Back

To delete a Call Decline Reason:

Press the Back Context-sensitive soft
key to return to the previous menu
without saving the new Call Decline
Reason.

Note: The IP Phone 1140E saves the
new Call Decline Reason to the list of
Call Decline Reasons for later use.

1. Press the Up/Down navigation key to
scroll through and highlight the Call
Decline Reason to delete.

97

Receiving a call

Delete 2. Press the Delete Context-sensitive soft

key to delete the selected Call Decline
Reason.

A confirmation screen appears with the
question, “Delete Decline Reason?”

3. Choose one of the following:

Ok Back

or

To edit a Call Decline Reason:

1. Press the Up/Down navigation key to

Edit

2. Press the Edit Context-sensitive soft key

abc 3. Press the abc/123 Context-sensitive soft

— Press the Ok Context-sensitive soft

key to confirm the deletion of the
Call Decline Reason or press the

Back Context-sensitive soft key to

not delete the Call Decline Reason
and return to the previous menu.

scroll through and highlight the Call
Decline Reason to edit.

to edit the selected Call Decline Reason.

key to toggle between alphabetic and
numeric characters.

98

4. Use the dialpad to edit the Call Decline
Reason.

Receiving a call

5. Choose one of the following:

Save Back

or

— Press the Save Context-sensitive

soft key to confirm the changes or
press the Back Context-sensitive
soft key to return to the previous
menu without editing the Call
Decline Reason.

99

Receiving a call

Ignoring an incoming call

You can terminate an incoming call alert without answering the call or
sending a Decline Call reason by pressing the Ignore Context-sensitive
soft key or by pressing the Goodbye fixed key. The caller continues to
hear the ringing tone but is unaware that yo u are ignoring the call. If voice
mail is configured then the calling party will be redirected to voice mail.

You can set the Call Ignore feature to either Local or Network. When Call
Ignore is set to Local only that IP Phone is affected and will stop ringing
when you press the Ignore Context-sensitive soft key. When Call Ignore
is set to Network and you press the Ignore Context-sensitive soft key the
phone will stop ringing, and a message will be sent to the network
indicating that you are busy at all SIP IP Phones you are logged into, and
the server should stop trying to contact you.

To set the Ignore feature to Local or Network press the Prefs Context­sensitive soft key, select Feature Options, and select Call Ignore Action
from the menu. Press the Change Context-sensitive key to change the
Call Ignore setting to either Call Ignore: Local or Call Ignore: Network.

When you are on active call and you receive an incoming call, do not
press the Goodbye fixed key to ignore an incoming call. Pressing the

Goodbye fixed key causes the current call to disconnect. Press the
Ignore Context-sensitive soft key to ignore the incoming call.

To ignore an incoming call:

Ignore

100

To terminate an incoming call alert and
ignore the incoming call do one of the
following:

— Press the Ignore Context-sensitive

soft key to terminate the an incoming
call.

or

— Press the Goodbye fixed key, when

not on an active call.