Avaya™ Quick Edition
Release 3.3
Telephone User Guide
16-601411
Release 3.3
April 2008
Issue 4
© 2007 Avaya Inc.
All Rights Reserved.
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Contents
Using Quick Edition IP Telephones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Putting a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Parking and Retrieving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Zero-Redirect. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Using Call Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Using Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Record Your Name and Greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Listening to Voicemail Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Using Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Accessing Telephone Applications and Options . . . . . . . . . . . . . . . . . . . . . 24
Programmable Softkeys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Accessing User Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Setting Password Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Adjusting the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Muting the Active Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Changing the User Language. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Choosing a Personalized Ringer Tone . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Setting the Call Waiting Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Setting the Contrast Level of the Display . . . . . . . . . . . . . . . . . . . . . . . . . 28
Registration Information for Optional Features . . . . . . . . . . . . . . . . . . . . . . 29
Web-based System Administration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Options Menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
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Contents
4 Avaya Quick Edition Release 3.3 Telephone User Guide April 2008
Using Quick Edition IP Telephones
Introduction
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Using Quick Edition IP Telephones
Making Calls
To make calls manually
1. Pick up the handset, or press SPEAKER, or press HEADSET.
2. Dial the number.
To make a call using a speed dial
You must first create speed dial entries (see Speed Dial on page 22).
1. Press OPTIONS and select Speed Dial.
2. Press the number that corresponds to the entry that you want to call.
To make a call directly to a voice mailbox
1. Press OPTIONS and select Voice Mail Dial or press the VDial softkey.
2. Dial the number.
To make a call using REDIAL
1. Pick up the handset, or press SPEAKER, or press HEADSET.
2. Press REDIAL to dial the last number that you dialed.
Note:
Note: Pressing REDIAL when the phone is idle will display the outgoing call log.
REDIAL will dial the telephone, not the voicemail.
To make a call from the list of call logs
You must subscribe to Caller ID service for the name and number of incoming calls to be recorded in
the Incoming list.
1. Press OPTIONS and select Call Log.
2. Press Out to dial a previously dialed number.
3. Press the Line/Feature button beside the number that you want to dial.
4. Pick up the handset, or press SPEAKER.
To make calls using the corporate or personal directory
1. Press Dir to display the corporate directory; then press MyDir to display the personal directory.
2. Press the Line/Feature button beside the number that you want to dial.
3. Pick up the handset, or press SPEAKER.
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Using Quick Edition IP Telephones
To make a restricted call using an authorization code
The system may be configured with dialing restrictions that require you to enter an authorization code.
1. Dial the external number.
2. After hearing a tone, dial the 6-10 digit authorization code provided by the system administrator.
Receiving Calls
If you subscribe to Caller ID service from your service provider, the name and number of incoming
callers will be displayed.
To answer an incoming call
● Pick up the handset, or press SPEAKER, or press HEADSET.
To answer or ignore a second incoming call
● Press Answ or Ignore while the telephone is ringing.
If you choose to answer, the first call is put on hold.
Tip:
Tip: When you have multiple incoming calls (four or more for the 4610, five or more for the
4621) you must transfer, park, or place the call on hold before answering the next one.
Call Pickup
Call pickup permits a user to answer a call that is ringing on another telephone in the same pickup
group. You will hear a reorder tone if you are not allowed to pick up a call or if there is no alerting call.
Note:
Note: See page 24 for instructions to program softkeys for Call Pickup List (PkLst), Call Pickup
Any (PkAny), or Call Pickup Extension (PkExt).
To display the list of calls available for pickup in your group
1. Press PkLst to display all calls available for pickup.
2. Press the Line/Feature button beside the call that you want to answer.
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To pick up any call within your group
● Press PkAny; the system selects the telephone and the call targeted for pickup.
To pick up a call on a specific extension within your group
● Press PkExt and then dial the ringing extension
OR
press PkLst and select an extension in the list of calls available for pickup.
To pick up a call when audio or visual alert is enabled
With audio alert enabled, a call to your telephone will override a pickup alert. With visu al alert enabled,
a call to your telephone will return a busy signal to the caller if all call display lines are consumed by
unanswered call pickup calls.
1. Visual alert - the interface will display the calling party number and the called party name.
Audio alert - the telephone will provide an audible (page tone) ring.
2. Press Answ to answer the call; press Ignore to ignore the call.
To enable or disable an audio or visual alert
1. Access User Options (see page 26).
2. Select Call Pickup Alert.
3. Select Audio Alert or Visual Alert.
4. Enable or disable (ON or OFF).
5. Press Exit.
Putting a Call on Hold
To put a single call on hold
● Press HOLD. You can replace the handset without losing the call.
To retrieve a held call
● Pick up the handset and press HOLD.
To put an active call on hold while you place a new call
1. Press HOLD.
2. Press a Line/Feature button.
3. Place and conclude the new call.
4. Retrieve the held call.
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To put an active call on hold while you answer a second call
1. When a call comes in, press the Line/Feature button that corresponds to the incoming call. The
active call is automatically put on hold.
2. Place and conclude the new call.
3. To retrieve the held call, press the HELD softkey that corresponds to the held line.
Transferring Calls
To transfer a call and speak to the receiving party
1. With the calling party on the line, press TRANSFER.
2. When you hear the dial tone, dial the number, or press FrDir and select the number.
3. After the dialed party answers your call, announce the caller.
4. When you are ready to transfer the call, press TRANSFER and press Ok.
To transfer a call without speaking to the receiving party
1. With the calling party on the line, press TRANSFER.
2. When you hear the dial tone, dial the number, or press FrDir and select the number.
3. When the telephone at the far end begins to ring, hang up.
To transfer a call directly to voicemail for the receiving party
1. With the calling party on the line, press TRANSFER.
2. When you hear the dial tone, press VDial.
3. Dial the number, or press FrDir and select the number.
4. Press VmTsf and then press TRANSFER and press Ok.
Parking and Retrieving Calls
To park a call
1. While the call is active, press Park.
2. Press Ok and hang up.
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To retrieve a parked call from the telephone that was used to park the call
1. At the telephone that was used to park the call, pick up the handset, or press SPEAKER, or press
HEADSET.
2. To retrieve a single parked call, press UnPrk.
To retrieve one of several parked calls, press the Line/Feature button beside the call.
To retrieve a parked call from any other telephone
1. At any Quick Edition IP telephone connected to the network (except the telephone that was used
to park the call), pick up the handset, or press SPEAKER, or press HEADSET.
2. Press Retrv.
3. Press the Line/Feature button beside the call that you want to retrieve.
Conference Calls
You can create a conference call with three particip ants . Each of the other p articipa nts can, in turn, add
one additional participant to the conference call for a maximum of five parties per conference call.
To create a conference call with three participants
1. Call the first party.
2. When the call is answered, press CONFERENCE.
3. Press Dial and dial the number of the second p arty, or press FrDir and choose the number from a
directory. The first party is put on hold automatically.
4. When the second party answers, press CONFERENCE.
To drop a single party from the conference call
1. Select the line that corresponds to the connected party.
2. Press Drop.
To place one of the participants on hold
1. Select the Line/Feature button beside the party that you want to speak to privately.
2. Press Select.
3. To resume the three-way conference, press CONFERENCE.
4. Select the line that was put on hold and press CONFERENCE.
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Using Quick Edition IP Telephones
To place all participants on hold
1. Press HOLD.
2. To resume the conference call, press HOLD again.
To end the conference call
● Press End, or hang up the handset, or press SPEAKER, or press HEADSET.
Call Forwarding
To forward calls to voicemail
1. Press CFwd.
2. Select All Calls or After 3 Rings.
3. Press Chg and then select Voicemail.
4. Press Save and then press PHONE/EXIT.
To forward calls to a directory number
1. Press CFwd.
2. Select All Calls or After 3 Rings.
3. Press Chg and then select Directory # or press the indicated dialpad key.
4. If you want to switch to your Personal directory, press MyDir.
5. Select the Line/Feature button beside the number to which calls will be forwarded.
6. Press Save, then Exit.
To forward calls to an external number
1. Press CFwd.
2. Select All Calls or After 3 Rings.
3. Press Chg and then select Dialed # or press the indicated dialpad key.
4. Enter the number to which calls will be forwarded. If the call will be forwarded to a PSTN number
or to a SIP network number, include the prefix.
5. Press Next, Save, then Exit.
To enable call forwarding
1. Press CFwd.
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Using Quick Edition IP Telephones
2. Select All Calls or After 3 Rings.
3. Press On and then press PHONE/EXIT.
To disable call forwarding
1. Press CFwd.
2. Select All Calls or After 3 Rings.
3. Press Off, then Exit.
To change the number of rings before forwarding
1. Press CFwd.
2. Select After 3 Rings.
3. Press Chg.
4. Press the - or + softkey to decrease or increase the number of rings.
5. Do one of the following:
● Press 1 to redirect calls to voicemail, and then select Save.
● Press 2 and select the Line/Feature button beside the number to which calls will be redirected
(or select MyDir to choose a number from your Personal directory).
● Press 3, enter the number, and select Next to redirect calls to your specified number.
6. Press Save, then Exit.
To forward email to voicemail
It is necessary to make system configuration adjustments to enable email forwarding to voicemail.
Please see your system administrator. This forwarding method does not remove the message from
your mailbox; you will have to manually delete the forwarded messages.
Zero-Redirect
To specify a redirect number
1. Access User Options.
2. Select Voicemail and then select Zero Redirect.
3. Press Chg.
4. Enter the number to which the call will be redirected. If the call will be redirected to a PSTN
number or a SIP network number, include the prefix.
5. Press Done, then Exit.
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Using Quick Edition IP Telephones
To enable or disable zero redirect
1. Access User Options.
2. Select Voicemail.
3. Select Zero Redirect.
4. Press On or Off, then Exit.
Using Call Logs
Your telephone will record 100 incoming and 100 outgoing logs. When the number exceeds 100, the
oldest record is deleted.
To view call log entries
1. Press OPTIONS.
2. Press Call Log.
3. Press PAGE LEFT and PAGE RIGHT to view the next or previous set of entries.
To edit a call log number before you dial the number
1. Press OPTIONS.
2. Select Call Log.
3. Select the Line/Feature button beside the number that you want to edit/dial.
4. Press Edit#.
5. Press Bksp and use the dialpad to enter a different number and then press Dial.
To delete a single entry
1. Press OPTIONS.
2. Select Call Log.
3. Select the Line/Feature button beside the number that you want to delete.
4. Press Del.
To clear lists, all call logs, and/or reset the counter
1. Press OPTIONS.
2. Select Call Log.
3. Press Clear.
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Using Quick Edition IP Telephones
4. Do one of the following:
● Reset Counter—Clears the missed-call counter.
● Clear Incoming—Clears the list of incoming calls.
● Clear Outgoing—Clears the list of outgoing calls.
● Clear All—Clears the missed-call counter, and both lists of calls.
5. Press Yes, then Exit.
Using Voicemail
Record Your Name and Greeting
To record your name
1. Press OPTIONS.
2. Select Options and User Options.
3. When you are prompted, enter the password (the default password is 123456).
4. Press Done, Voicemail, then Record Name.
5. Lift the handset, then press Rec, speak your name clearly, and press Stop.
6. Press Play to listen to your recording; or
Press Save and then Ok if you are satisfied with the recording; or
Press Rec again to re-record your name.
7. Press Exit.
To record a personalized greeting
1. Press OPTIONS and log in to User Options.
2. Press Voicemail and then Record Greeting.
3. Lift the handset.
4. Press Rec, speak your greeting clearly, and select Stop.
5. Do one of the following:
● press Play to listen to your recording.
● press Save and then Ok if you are satisfied with the recording.
● press Rec again to re-record your greeting.
6. Press Exit.
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Using Quick Edition IP Telephones
To delete a personalized greeting
1. Press OPTIONS and log in to User Options.
2. Press Voicemail and then Record Greeting.
3. Press Del, Yes, then Exit.
Listening to Voicemail Messages
When your messages reach 80% of the voice mailbox capa city of 20 minutes, the telephone display will
provide a warning. Delete old messages so that you can continue to receive new ones. The maximum
length of each message is 2 minutes.
To listen to a voicemail message using Vmail
1. Press Vmail and enter the password, and then press Done.
2. Select the Line/Feature button beside the entry that you want to play.
3. Press Play and then pick up the handset.
To listen to a voicemail message using a speed dial key
After you have assigned voicemail to a speed dial entry, any time you want to check your voicemail,
simply press and hold the corresponding dial pad key for more than two seconds.
To assign voicemail to a speed dial key
1. Press OPTIONS and select Speed Dial and then press Add.
2. Type a name for the Speed Dial entry, for example, My Voicemail.
3. Press Next and type your own extension number, press Pause, and then press *.
4. Press Next.
5. Select the Line/Feature button beside any available Speed Dial number to assign the entry to that
number. An example voicemail speed dial would look like this: 201,* My Voicemail.
6. Press Save then Exit.
Note:
Note: If security is not an issue you can type your password after the * and followed by # for
single button access to your voicemail. For example, 201,*123456#.
To listen to a voicemail message while the message is being recorded
1. When the caller begins to record a message ( ), press Lstn. You can hear the caller speaking,
but the caller cannot hear you.
2. To speak to the caller, press Answ.
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Using Quick Edition IP Telephones
To access your voicemail using any telephone
To retrieve voicemail messages through the PSTN, the network must be have a PSTN gateway.
1. Using any touch tone telephone that has access to the one-X Quick Edition network, dial your
extension.
2. Wait for voicemail to answer the call.
3. As soon as the greeting starts to play, press *.
4. When prompted, enter the password followed by the # key. Follow the prompts.
User Keypad Shortcuts
The following table shows shortcuts available from the keypad after you enter the password.
Key Function
1 1 Listen to new messages.
Main Menu
1 Listen to voicemail messages
1 Rewind.
2Pause.
3 Fast forward.
4Replay.
5 Envelope information.
7 Delete.
8 Reply.
9Save.
# Skip to the next message.
* Return to main menu.
4
Personal Options
1 Voicemail notification on or off.
2 Record name.
# Stop Recording.
1 Satisfied and store.
2 Listen to name.
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Key Function
3 Erase and re-record.
4 Add additional recording to the name.
* Exit without changes and return to record name menu.
3 Record personal greeting.
# Stop recording.
1 Satisfied and store.
2 Listen to message.
3 Erase and re-record.
4 Add additional recording to the message.
* Exit without changes and return to personal greeting menu.
4 Delete personal greeting and use standard greeting.
Using Quick Edition IP Telephones
5 Change password.
6 Configure zero redirect.
1 Turn on feature.
2 Turn off feature.
3 Change redirect number.
* Return to personal greeting menu.
* Return to main menu.
* Exit voicemail system.
Caller Keypad Shortcuts
The following table shows the options that a caller can select while leaving a message. Each key on the
caller’s dialpad performs a different function.
Key Function
1 Save the message and end the call.
2 Listen to the message.
3 Erase and re-record the message.
4 Add information to the recorded message.
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Using Quick Edition IP Telephones
Key Function
* Exit without leaving a message.
# Pause during recording and play voicemail prompts.
Using Directories
The maximum number of entries is 100 for the corporate directory and 100 for the personal directory.
To view corporate and personal directory entries
1. Press Dir to view the corporate directory; then MyDir to view your Personal directory.
2. Press PAGE LEFT or PAGE RIGHT to move through directory pages.
To change your name in the Corporate directory
1. Press OPTIONS and log in to User Options.
2. Press Name and then Chg.
3. Type a name starting with the last name and ending with the first name (for example, Young,
Mary). Press Bksp to delete characters if necessary:
Key Action
1 To enter special characters . , ’ & - and @
Case softkey To change a character to upper- or lower-case. The first
character in a line and the first character after a space are
capitalized automatically.
PAGE LEFT and
PAGE RIGHT
Bksp softkey To delete a character.
2 through 9 keys Press a key once to enter the first letter, twice for the
4. Press Save, then Exit.
To move the cursor to the left or right without deleting a
character.
second letter, three times for the third letter, and four times
for the fourth letter. For example, to type “R”, press the “7”
three times.
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To add an entry to your personal directory manually
1. Press Dir, MyDir, then Add.
2. Type a name for the record (for example, the name of the party that you want to call).
3. Press Next.
4. Type the phone number or extension (for a PSTN or a SIP number, type the prefix first).
5. Press Next, Save, then Exit.
To copy an entry from the corporate directory
1. Press Dir.
2. Select the Line/Feature button beside the number that you want to copy.
3. Press Copy then select My Personal Dir.
4. Press Ok, then Exit.
To copy an entry from the call log
1. Select Log.
2. Select the Line/Feature button beside the number that you want to copy.
3. Press Copy, then select My Personal Dir.
4. Press Ok, then Exit.
To copy an entry from a voicemail record
1. Press Vmail and enter the password and then press Done.
2. Select the Line/Feature button beside the voicemail record that you want to copy.
3. Press Copy, then select My Personal Dir.
4. Press Ok, then Exit.
To edit an entry in your personal directory
1. Press Dir, then MyDir.
2. Select the Line/Feature button beside the entry that you want to edit.
3. Press Edit to modify the entry.
4. Press Next; optionally edit the number.
5. Press Next, Save, then Exit.
To delete an entry from your personal directory
1. Press Dir, then MyDir.
2. Select the Line/Feature button beside the entry that you want to delete.
3. Press Del, then Exit.
Avaya Quick Edition Release 3.3 Telephone User Guide April 2008
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Using Quick Edition IP Telephones
Status
Status information is the advertisement of a user’s availability to communicate with others. You can
monitor a maximum three telephones on the 4610SW IP and four on the 4621SW IP. You cannot
monitor Auto Attendant, group, external numbers, A10 analog extensions, SIP softphone, or WiFi sets.
When Status is set manually, the following status values can be configured by the user:
● Automatic (the default value)
● Busy
● Away
● In-A-Meeting
● Be-Right-Back
● Private
● DND
When Status is set to automatic, the following values can be displayed:
● On Call (off hook)
● Available (on hook)
● All-Call-Forwarded (call forwarding configured to forward all calls).
Icon Meaning
Off hook (on a call)
On hook (available)
All calls forwarded
Busy, Do Not Disturb, Private
Be right back
Away
In a meeting
Note:
Note: While you are on an active call, you can access the Corporate Directory to modify S t atus
information. Release 3.0 devices will appear as ’Private’.
20 Avaya Quick Edition Releas e 3. 3 Telephone User Guide April 2008
Using Quick Edition IP Telephones
To add or remove a user status on your monitored list
1. Press Dir.
2. Select the Line/Feature button beside the entry that you want to add or remove.
3. Press StsAd to add to your monitored list or StsRm to remove from your monitored list.
To view the status information for a monitored user
1. The home screen will display monitored users on the right and active calls on the left.
2. Select the Line/Feature button beside the entry for which you want to view information.
To dial a monitored user
1. Select the Line/Feature button beside the entry.
2. Press Dial.
To configure your own status information
1. Press OPTIONS.
2. Select My Status.
3. Press PAGE LEFT and PAGE RIGHT to view all status options.
4. Select the Line/Feature button beside your status choice.
5. Press Yes.
To change or remove your status information
1. Press OPTIONS.
2. Select My Status.
3. Press PAGE LEFT and PAGE RIGHT to view all status options.
4. Select the Line/Feature button beside your current status. Select Auto to remove your set status.
5. Press Yes.
Do Not Disturb
Use the do not disturb (DND) feature to prevent your telephone from ringing or receiving pages.
1. Press OPTIONS and select DND, or press a programmed DND softkey.
2. Select ON or OFF to toggle between turning the feature on and off.
Avaya Quick Edition Release 3.3 Telephone User Guide April 2008
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Using Quick Edition IP Telephones
Paging
To broadcast an announcement to a paging zone
1. Press OPTIONS and select Paging.
2. Lift the handset and perform one of the following actions:
● select General Page to broadcast a message to all devices in the network.
● select the Line/Feature button for a specific zone to broadcast a message to the devices in
that zone.
3. Wait for the paging tone, and then speak your announcement clearly into the microphone.
4. Press Done or hang up and then press PHONE/EXIT.
Speed Dial
To view your speed dial list
1. Press OPTIONS and select Speed Dial.
2. Press PAGE LEFT and PAGE RIGHT to view all entries.
To add a speed dial entry manually
1. Press OPTIONS and select Speed Dial.
2. Press Add.
3. Type a name for the Speed Dial entry and press Next.
4. Type a number and press Next.
5. Select the Line/Feature button beside any available Speed Dial number to assign the entry to the
Speed Dial number.
6. Press Save then Exit.
To copy an entry from the corporate directory
1. Press Dir.
2. Select the Line/Feature button beside the number that you want to copy.
3. Press Copy.
4. Press Speed Dial.
22 Avaya Quick Edition Releas e 3. 3 Telephone User Guide April 2008
Using Quick Edition IP Telephones
5. Select the Line/Feature button beside any available Speed Dial number.
6. Press Ok, then Exit.
To copy an entry from the call log
1. Select Log.
2. If you want to copy an entry from the list of dialed numbers, press Out.
3. Select the Line/Feature button beside the number that you want to copy.
4. Press Copy, then Speed Dial.
5. Select the Line/Feature button beside any available Speed Dial number.
6. Press Ok, then Exit.
To copy an entry from a voicemail record
1. Press Vmail.
2. Type your voicemail password and select Done.
3. Select the Line/Feature button beside the voicemail record that you want to copy.
4. Press Copy then Speed Dial.
5. Select the Line/Feature button beside any available Speed Dial number.
6. Press Ok, then Exit.
To edit a speed dial entry
1. Press OPTIONS, then select Speed Dial.
2. Select the Line/Feature button beside the entry that you want to edit.
3. Press Edit.
4. If required, edit the name, then press Next.
5. If required, edit the number, then press Next.
6. If you want to change the Sp eed Dial button assignment, select the Line/Feature button beside the
entry that you want to use.
7. Press Save, then Exit.
To delete a speed dial entry
1. Press OPTIONS and select Speed Dial.
2. Select the Line/Feature button beside the entry that you want to delete.
3. Press Del, then Ok.
4. Press Exit.
Avaya Quick Edition Release 3.3 Telephone User Guide April 2008
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Using Quick Edition IP Telephones
Accessing Telephone Applications and Options
Softkeys and the OPTIONS button provide access to user-specific and system-wide options.
Default Function Softkey Label
4610 SW IP 4621 SW IP
Do not disturb n/a DND
Retrieve a parked call. Retrv Retrv
Call forwarding CFwd CFwd
Directory Dir Dir
Voicemail Vmail Vmail
Log n/a Log
Press the # key and then PAGE LEFT and RIGHT to display the IP address for the telephone. Press
OPTIONS and select Set Details to view network configuration information about your telephone.
Programmable Softkeys
To program a softkey
1. Press the selected softkey for two seconds.
-
The screen will display all possible options. A check mark indicates the current function
assigned to the key and a ’D’ indicates the default function of the key.
2. Press the Line/Feature button beside the new function. Press PAGE LEFT and PAGE RIGHT to
view all options.
3. Press Ok at the “key assigned” message.
To disable a softkey
1. Press the selected softkey for two seconds.
2. Select Disable and then press Ok.
To reset softkeys to factory defaults
1. Press OPTIONS.
2. Select Options and User Options.
24 Avaya Quick Edition Releas e 3. 3 Telephone User Guide April 2008
Using Quick Edition IP Telephones
3. Enter the password if password protection is enabled (initially enabled, the default password is
123456).
4. Select Reset Softkeys, then press Yes.
Table 1: Telephone Softkey Functions
Label Function
Retrv Retrieve a parked call
Dir Corporate Directory
MyDir My Personal Directory
CFwd Call Forward
Vmail Voicemail
VMSet Voicemail options
Page Paging
DND Do Not Disturb
MySts My Status
Lgout Outgoing call log
Log Incoming call log
SDial Speed Dial
Tw Teleworker
RngTn Personalized ringing
CWtTn Call waiting tone
CnLvl Contrast level
Grtn Greeting (night switching) will let you select the auto attendant
greeting (key is programmed by the administrator)
PkAny Pick up a call, selected by the system, within your group
PkExt Pick up a specific call within your group
PkLst Lists calls available for pickup
Disable Disable Softkey
VDial Dials the called party’s voicemail
Avaya Quick Edition Release 3.3 Telephone User Guide April 2008
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Using Quick Edition IP Telephones
Accessing User Options
To access user options when password protection is enabled
1. Press OPTIONS.
2. Select Options and User Options.
3. Type the password (initially enabled, the default password is 123456).
4. Press Done.
To access user options when password protection is disabled
1. Press OPTIONS.
2. Select Options and User Options.
Setting Password Options
To change your password
1. Access the User Options menu.
2. Select Password and then Change Password.
3. Type the new password, and press Next.
4. Re-enter the new password and press Next.
5. Enter the old password, and press Next.
6. Press Ok and press PHONE/EXIT.
To enable or disable password protection
1. Access the User Options menu.
2. Select Password.
3. Select Turn Pswd OFF or Turn Pswd ON.
4. Press Yes to activate or deactivate password protection.
5. Press Exit.
Note:
Note: Disabling password protection for accessing user options does not disable the voicemail
password.
26 Avaya Quick Edition Releas e 3. 3 Telephone User Guide April 2008
Using Quick Edition IP Telephones
Adjusting the Volume
Use Volume Up and Volume Down to adjust the handset, speakerphone, headset, or ringer volume.
The volume setting is returned to the default setting automatically aft er the telephone has been idle for
30 seconds.
Muting the Active Microphone
● Press the MUTE button.
● To activate the microphone, press MUTE again.
Changing the User Language
1. Press OPTIONS.
2. Select Options and User Options.
3. Type the password (initially enabled, the default password is 123456).
4. Press Done.
5. Select Language.
6. Press Chg.
7. Select the Line/Feature button beside the language of your choice.
8. Press Yes, then Ok, and then Exit.
Choosing a Personalized Ringer Tone
1. Press OPTIONS.
2. Select Options and User Options.
3. Type the password (initially enabled, the default password is 123456).
4. Press Done.
5. Select Personalized Ringing.
Avaya Quick Edition Release 3.3 Telephone User Guide April 2008
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Using Quick Edition IP Telephones
6. Select the Line/Feature button beside any ring pattern entry on the Select Ring Pattern menu to
hear the tone. Press Play to hear it again.
7. Press Select to choose the ringer tone.
8. Press Exit.
Setting the Call Waiting Tone
1. Press OPTIONS.
2. Select Options and User Options.
3. Type the password (initially enabled, the default password is 123456).
4. Press Done.
5. Select Call Waiting Tone.
6. Press ON to enable the waiting tone or OFF to disable it.
When the call waiting tone is enabled, you will hear a beep when a second call comes in.
7. Press Exit.
Setting the Contrast Level of the Display
1. Press OPTIONS.
2. Select Options and User Options.
3. Type the password (initially enabled, the default password is 123456).
4. Press Done.
5. Select Contrast level.
6. To brighten the background, select -.
To dim the background, select +.
7. Press Save, then Exit.
28 Avaya Quick Edition Releas e 3. 3 Telephone User Guide April 2008
Using Quick Edition IP Telephones
Registration Information for Optional Features
1. Press OPTIONS.
2. Select Opt Features.
3. Select Email Fwd Options, WebAdm Sys Options, or Teleworker Options to display the
registration code.
4. Press Exit.
Web-based System Administration
If your telephones are connected to the same network as the administration computer, you can
configure system-wide options using the web-based administration interface. Refer to Avaya Quick
Edition System Administration Guide.
Avaya Quick Edition Release 3.3 Telephone User Guide April 2008
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Using Quick Edition IP Telephones
30 Avaya Quick Edition Releas e 3. 3 Telephone User Guide April 2008
Options Menus
Table 2: Telephone Options - Main Menu
1. Options To log into user or system options.
2. Call Log View and clear incoming and outgoing log entries.
3. DND Enable and disable Do Not Disturb.
4. My Status Set your user status.
5. Paging Initiate a page.
6. Speed Dial Add, edit, and delete speed dial entries.
7. Optional Features View.
8. Set Details View.
9. Language Settings View settings.
10. Voice Mail Dial Dials the called party’s voicemail.
Table 3: Telephone Options - Telephone User Option Menu
1. Password Change password or turn password on or off.
2. Call Forward Enable, disable, and modify call forwarding settings. Also available through a softkey.
3. Voicemail Enable and disable operator redirect and the number to which a call will be redirected.
4. Call Log Clear , and Reset Missed Call Counter . There are additional options available from Call
5. Language Select a user language from the drop-down list.
6. Name Enter your name in the corporate directory.
7. Personalized Ringing Review and select your ringer tone.
8. Call Waiting Tone Enable and disable the call waiting tone.
9. Contrast Level Adjust the contrast level of your telephone display.
10. Te lewo rker To connect your telephone to high-speed Internet and access the Corporate directory.
11. Reset Softkeys Reset softkeys to factory defaults.
12.Call Pickup Alert Select Audio or Visual Alert to display the status screen for audio/visual pickup alerts.
Record your name and greeting. Also available through a softkey on the 4621 SW IP.
Logs on the Main Menu.
Displays the status screen for audio pickup alerts.
Avaya Quick Edition Release 3.3 Telephone User Guide April 2008 31
Options Menus
Table 4: Telephone Options - Web Interface Menu
Change Password Enter existing password, enter new password, and confirm new password.
Home Call Forwarding Enable, disable, and modify call forwarding settings.
Do Not Disturb (DND) Enable and disable audio notification for in coming calls.
Speed Dial Create, modify, and delete personal speed dial numbers.
Call Pickup Alert Enable and disable audio and visual call pickup alert.
Caller’s Logs Incoming Calls View details, Clear, and Reset Missed Call Counter.
Dialed Calls View details and Clear Log.
Terminal Settings Name Change name.
Set Optional Features View e-mail Fwd, Teleworker, and WebAdm Sys Options.
Voicemail Zero Redirect Enable and disable Operator redirect and enter the number to
SMTP Settings Enable or disable SMTP on network, and specify IP address of
Teleworker Options Working Mode Disable (Local) or enable (Teleworker) teleworker.
Preferred Server Enter the IP address of the teleworker server host.
Backup & Restore Backup & restore user configuration data.
T o access telephone and user options using a web browser:
1. Start the web browser on your computer.
2. In the Address field, enter the IP address of the telephone (for example, type https://192.168.0.2).
which a call will be redirected.
SMTP server host and/or SMTP port for support of e-mail
notification of voicemail. See your system administrator.
32 Avaya Quick Edition Releas e 3. 3 Telephone User Guide April 2008
Index
A
Applications overview . . . . . . . . . . . . . . . 24
Audio
call pickup alert
Authorization code
override restriction . . . . . . . . . . . . . . . . 7
Auto Attendant, recording your name . . . . . . . . 14
C
Call answering. . . . . . . . . . . . . . . . . . . . 7
Call forwarding
disabling . . . . . . . . . . . . . . . . . . . . 12
enable forwarding to Voicemail . . . . . . . . . .11
forward all calls to dialed number . . . . . . . . .11
forward all calls to directory number . . . . . . . .11
forward all calls to Voicemail. . . . . . . . . . . .11
Call log
editing number before dialing . . . . . . . . . . 13
making calls from list . . . . . . . . . . . . . . . 6
viewing entries . . . . . . . . . . . . . . . . . 13
Call parking and retrieving . . . . . . . . . . . . . . 9
Call pickup
alert . . . . . . . . . . . . . . . . . . . . . . . 8
any call . . . . . . . . . . . . . . . . . . . . . 8
call to extension . . . . . . . . . . . . . . . . . 8
description . . . . . . . . . . . . . . . . . . . . 7
list available calls . . . . . . . . . . . . . . . . . 7
Call Waiting Tone
. . . . . . . . . . . . . . . . . . . . . 28
setting
Caller Keypad Shortcuts . . . . . . . . . . . . . . 17
Calling
directly to voicemail
from status monitor . . . . . . . . . . . . . . . 21
initiating a call manually . . . . . . . . . . . . . . 6
putting call on hold to answer a call . . . . . . . . 9
putting call on hold to place a call . . . . . . . . . 8
setting up conference call . . . . . . . . . . . . 10
transferring incoming call . . . . . . . . . . . . . 9
CFwd softkey . . . . . . . . . . . . . . . . . .11, 25
CnLvl softkey . . . . . . . . . . . . . . . . . .25, 28
Conference call
dropping a single party
dropping all parties . . . . . . . . . . . . . . . .11
putting all participants on hold . . . . . . . . . . .11
putting one participant on hold. . . . . . . . . . 10
setting up . . . . . . . . . . . . . . . . . . . 10
. . . . . . . . . . . . . . . . . . 8
. . . . . . . . . . . . . . . . 6
. . . . . . . . . . . . . 10
Index
Contrast level, setting. . . . . . . . . . . . . . . . 28
Corporate directory
changing name in . . . . . . . . . . . . . . . . 18
making calls using. . . . . . . . . . . . . . . . .6
maximum entries . . . . . . . . . . . . . . . . 18
CWtTn softkey . . . . . . . . . . . . . . . . . 25, 28
D
Dir softkey . . . . . . . . . . . . . . . . . . 6, 18, 25
Directories
deleting entries from Personal
editing entries in Personal . . . . . . . . . . . . 19
viewing entries . . . . . . . . . . . . . . . . . 18
Disable softkey. . . . . . . . . . . . . . . . . . . 25
Display area
entering text in . . . . . . . . . . . . . . . . . 18
setting contrast level. . . . . . . . . . . . . . . 28
DND (Do Not Disturb)
enabling and disabling . . . . . . . . . . . . . . 21
DND softkey . . . . . . . . . . . . . . . . . . 21, 25
. . . . . . . . . . 19
E
Extension number, viewing . . . . . . . . . . . . . 24
G
Grtn softkey . . . . . . . . . . . . . . . . . . . . 25
H
Hold, putting active call on . . . . . . . . . . . . . .8
I
IP address of telephone, viewing . . . . . . . . . . 24
L
Lgout softkey. . . . . . . . . . . . . . . . . . 13, 25
Log softkey. . . . . . . . . . . . . . . . . . . 13, 25
M
MAC address of telephone, viewing . . . . . . . . . 24
Main menu, Options button . . . . . . . . . . . . . 29
Avaya Quick Edition Release 3.3 Telephone User Guide April 2008 33
Index
Microphone, muting . . . . . . . . . . . . . . . . 27
Muting, activating . . . . . . . . . . . . . . . . . 27
MyDir softkey . . . . . . . . . . . . . . . . 6, 18, 25
MySts softkey . . . . . . . . . . . . . . . . . .21, 25
N
Name
changing in Corporate directory . . . . . . . . . 18
viewing. . . . . . . . . . . . . . . . . . . . . 24
Network name, viewing. . . . . . . . . . . . . . . 24
R
Recording
name for personalized greeting. . . . . . . . . . 14
Registration information
for special features
Restricted calls
authorization code. . . . . . . . . . . . . . . . .7
Retrv softkey. . . . . . . . . . . . . . . . . . . 9, 25
Rings, changing number of . . . . . . . . . . . . . 12
RngTn softkey . . . . . . . . . . . . . . . . . 25, 27
. . . . . . . . . . . . . . . 29
O
Operator
specifying extension
Options button
main menu items
telephone menu items . . . . . . . . . . . . . 31
Options web, summary of menu items. . . . . . . . 32
Overview
of telephone applications . . . . . . . . . . . . 24
. . . . . . . . . . . . . . 12
. . . . . . . . . . . . . . . . 31
P
Page softkey . . . . . . . . . . . . . . . . . .22, 25
Paging . . . . . . . . . . . . . . . . . . . . . . 22
Password
changing, user options and voicemail . . . . . . 26
enabling or disabling user options . . . . . . . . 26
Personal directory
adding entries manually . . . . . . . . . . . . . 19
copying entry from Call Log . . . . . . . . . . . 19
copying entry from Corporate directory. . . . . . 19
copying entry from Voicemail record . . . . . . . 19
deleting entries . . . . . . . . . . . . . . . . . 19
editing entries . . . . . . . . . . . . . . . . . 19
maximum entries . . . . . . . . . . . . . . . . 19
Pickup
. . . . . . . . . . . . . . . . . . . . . . . 8
alert
any call . . . . . . . . . . . . . . . . . . . . . 8
call to extension . . . . . . . . . . . . . . . . . 8
description . . . . . . . . . . . . . . . . . . . . 7
list available calls . . . . . . . . . . . . . . . . . 7
PkAny softkey . . . . . . . . . . . . . . . . . . 8, 25
PkExt softkey . . . . . . . . . . . . . . . . . . 8, 25
PkLst softkey . . . . . . . . . . . . . . . . . . 7, 25
Presence, see Status
Programmable softkeys
disable a softkey
list of functions . . . . . . . . . . . . . . . . . 25
program a softkey . . . . . . . . . . . . . . . 24
reset to factory default . . . . . . . . . . . . . 24
. . . . . . . . . . . . . . . . 24
S
SDial softkey . . . . . . . . . . . . . . . . . . 22, 25
Site identifier, viewing. . . . . . . . . . . . . . . . 24
Softkeys
application labels
CFwd. . . . . . . . . . . . . . . . . . . . . . 25
CnLvl. . . . . . . . . . . . . . . . . . . . . . 25
CWtTn . . . . . . . . . . . . . . . . . . . . . 25
Dir . . . . . . . . . . . . . . . . . . . . . . . 25
Disable . . . . . . . . . . . . . . . . . . . . . 25
DND . . . . . . . . . . . . . . . . . . . . . . 25
Grtn . . . . . . . . . . . . . . . . . . . . . . 25
Lgout . . . . . . . . . . . . . . . . . . . . . . 25
Log. . . . . . . . . . . . . . . . . . . . . . . 25
MyDir. . . . . . . . . . . . . . . . . . . . . . 25
MySts . . . . . . . . . . . . . . . . . . . . . 25
Page . . . . . . . . . . . . . . . . . . . . . . 25
PkAny . . . . . . . . . . . . . . . . . . . . . 25
PkExt. . . . . . . . . . . . . . . . . . . . . . 25
PkLst . . . . . . . . . . . . . . . . . . . . . . 25
Retrv . . . . . . . . . . . . . . . . . . . . . . 25
RngTn . . . . . . . . . . . . . . . . . . . . . 25
SDial . . . . . . . . . . . . . . . . . . . . . . 25
Tw . . . . . . . . . . . . . . . . . . . . . . . 25
VDial . . . . . . . . . . . . . . . . . . . . . . 25
Vmail . . . . . . . . . . . . . . . . . . . . . . 25
VMSet . . . . . . . . . . . . . . . . . . . . . 25
Softkeys, programmable
disable a softkey
list of functions . . . . . . . . . . . . . . . . . 25
program a softkey . . . . . . . . . . . . . . . . 24
reset to factory default . . . . . . . . . . . . . . 24
Software version and release number, viewing . . . . 24
Speed dial
add entry manually
copy entry from call log . . . . . . . . . . . . . 23
copy entry from corp dir . . . . . . . . . . . . . 22
copy entry from voicemail record . . . . . . . . . 23
delete entry . . . . . . . . . . . . . . . . . . . 23
edit entry . . . . . . . . . . . . . . . . . . . . 23
to make a call using a . . . . . . . . . . . . . . .6
. . . . . . . . . . . . . . . . 24
. . . . . . . . . . . . . . . . 24
. . . . . . . . . . . . . . . 22
34 Avaya Quick Edition Releas e 3. 3 Telephone User Guide April 2008
Index
view your list . . . . . . . . . . . . . . . . . . 22
Speed Dial application
adding entries to list. . . . . . . . . . . . . . . 22
adding entry manually . . . . . . . . . . . . . . 22
copying entry from Call Log . . . . . . . . . . . 23
copying entry from Corporate directory. . . . . . 22
deleting entries . . . . . . . . . . . . . . . . . 23
editing entries . . . . . . . . . . . . . . . . . 23
Status
add/remove monitored user . . . . . . . . . . . 21
calling a user . . . . . . . . . . . . . . . . . . 21
change personal value . . . . . . . . . . . . . 21
configure personal value . . . . . . . . . . . . 21
description . . . . . . . . . . . . . . . . . . . 20
remove personal value . . . . . . . . . . . . . 21
values . . . . . . . . . . . . . . . . . . . . . 20
view information for a user . . . . . . . . . . . 21
T
Telephone applications. . . . . . . . . . . . . . . 24
Telephone Options main menu, summary . . . . . . 31
Telephone Options menu, summary of options. . .31, 32
Text, entering in display area . . . . . . . . . . . . 18
Transferring a call
attended transfer . . . . . . . . . . . . . . . . . 9
blind transfer . . . . . . . . . . . . . . . . . . . 9
directly to voice mail box . . . . . . . . . . . . . 9
Tw softkey. . . . . . . . . . . . . . . . . . . . . 25
calling directly to mail box . . . . . . . . . . . . .6
recording your name. . . . . . . . . . . . . . . 14
to play a . . . . . . . . . . . . . . . . . . . . 15
Voicemail application
setting options through telephone buttons. . . . . 14
supported callers actions. . . . . . . . . . . 16, 17
user keypad shortcuts . . . . . . . . . . . . . . 16
what callers hear . . . . . . . . . . . . . . . . 17
Volume, adjusting . . . . . . . . . . . . . . . . . 27
W
Web-based System Administration . . . . . . . . . 29
Z
Zero redirect feature
disabling
specifying Operator extension . . . . . . . . . . 12
. . . . . . . . . . . . . . . . . . . . 13
U
User Keypad Shortcuts. . . . . . . . . . . . . . . 16
User Options
accessing . . . . . . . . . . . . . . . . . . . 26
User Options, Options button
contrast level menu items . . . . . . . . . . . . 28
language menu items . . . . . . . . . . . . . . 27
password menu items. . . . . . . . . . . . . . 26
ringtone menu items . . . . . . . . . . . . . . 27
set details menu items . . . . . . . . . . . . . 24
voicemail keypad shortcuts . . . . . . . . . . . 16
voicemail menu items . . . . . . . . . . . . . . 14
V
VDial softkey . . . . . . . . . . . . . . . . . 6, 9, 25
View speed dial list. . . . . . . . . . . . . . . . . 22
Visual
call pickup alert. . . . . . . . . . . . . . . . . . 8
Vmail softkey . . . . . . . . . . . . . . 15, 19, 23, 25
VMSet softkey. . . . . . . . . . . . . . . . . . . 25
Voicemail
accessing Voicemail options
. . . . . . . . . . . 14
Avaya Quick Edition Release 3.3 Telephone User Guide April 2008 35
Index
36 Avaya Quick Edition Releas e 3. 3 Telephone User Guide April 2008
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