Avaya PSN 87U User Manual

Product Support Notice

PSN #

PSN000087u

Name of problem Products affected

DCP endpoint associated with IP Softphone out of service after reset

Publication date

5-Dec-2004

Issue #

Issue date

5-Dec-2004

Severity level

Medium

Communication Manager, all releases DEFINITY software R9 or later S8100, S8300, S8500, S8700, and S8710 Media Servers DEFINITY Servers R, SI, and CSI 2400 Series and 6400 Series Digital Telephones IP Softphone

Problem description

A DCP endpoint associated with IP Softphone cannot dial after an upgrade or a reset system 3, 4, or 5.

Resolution

On the station form for the DCP endpoint, set the port to be "DCP Port". Alternatively, if TTI (Terminal Translation Initialization) is enabled, do a TTI or PSA (Personal Station Access) associate.

Reference information

Remarks

For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified.

Avaya Support Contact Telephone

U.S. Remote Technical Services - Enterprise 800-242-2121

U.S. Remote Technical Services – Small Medium Enterprise 800-628-2888

U.S. Remote Technical Services – BusinessPartners for Enterprise Product 877-295-0099

BusinessPartners for Small Medium Product Please contact your distributor.

Canada 800-387-4268

Caribbean and Latin America 786-331-0860

Europe, Middle East, and Africa 36-1238-8334

Asia Pacific 65-6872-8686

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