Avaya PSN 638U User Manual

PSN #

Name of problem Products affected

PSN000638u

4625SW IP Phone Keypad Color

Publication date

Severity/risk level

25-Jan-2006 Low

Issue #

Urgency Optional

Issue date

25-Jan-2006

4600 Series IP Telephones - 4625SW phones

Problem description

4625SW IP Phones shipped to customers in November, December, and early January may have incorrectly colored keypads. The keys on the keypad should be gray and units shipped may have had black keys. The telephone is completely functional and this defect poses no issue to customers using these phones. Affected units have a serial number between 051644205431 and 051650404868.

Resolution

Customers do not need to do anything to correct this defect. Customers and business partners will have the option to exchange these units for 4625 IP Phones with correctly colored keypads beginning in March, 2006. The corrected sets will be provided at no charge and all shipping costs will be reimbursed by Avaya.

Workaround or alternative remediation

Remarks

Patch Notes

The information in this section concerns the patch, if any, recommended in the Resolution above.

Backup before applying the patch

n/a

Download

n/a

Patch install instructions Service-interrupting?

n/a No

Verification

n/a

Failure

n/a

Patch uninstall instructions

n/a

Security Notes

The information in this section concerns the security risk, if any, represented by the topic of this PSN.

Security risks

n/a

Avaya Security Vulnerability Classification

Not Susceptible

Mitigation

n/a

For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified.

Avaya Support Contact Telephone

U.S. Remote Technical Services – Enterprise 800-242-2121

U.S. Remote Technical Services – Small Medium Enterprise 800-628-2888

U.S. Remote Technical Services – BusinessPartners for Enterprise Product 877-295-0099

BusinessPartners for Small Medium Product Please contact your distributor.

Canada 800-387-4268

Caribbean and Latin America 786-331-0860

Europe, Middle East, and Africa 36-1238-8334

Asia Pacific 65-6872-8686

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