Avaya PSN 302U User Manual

Product Support Notice

PSN #

Name of problem Products affected

PSN000302u

4620SW IP telephones reboot randomly

Publication date

Severity/risk level

15-Apr-2005 Medium

Issue #

Urgency When convenient

Issue date

18-Jul-2005

Communication Manager, Release 1.2 through 1.3.2

Problem description

4620SW IP telephones reboot randomly.

Resolution

For Communication Manager releases prior to Release 2.0, upgrade the 4620SW firmware to 2.1.3 or later from support.avaya.com, or upgrade to Release 2.0 or later of Communication Manager.

Workaround or alternative remediation

Remarks

Older versions of the 4620 IP telephones do not have this problem.

Patch Notes

The information in this section concerns the patch, if any, recommended in the Resolution above.

Backup before applying the patch

n/a

Download

n/a

Patch install instructions

n/a

Verification

n/a

Failure

n/a

Patch uninstall instructions

n/a

Security Notes

The information in this section concerns the security risk, if any, represented by the topic of this PSN.

Security risks

n/a

Avaya Security Vulnerability Classification

Not Susceptible

Mitigation

n/a

For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified.

Avaya Support Contact Telephone

U.S. Remote Technical Services - Enterprise 800-242-2121

U.S. Remote Technical Services – Small Medium Enterprise 800-628-2888

U.S. Remote Technical Services – BusinessPartners for Enterprise Product 877-295-0099

BusinessPartners for Small Medium Product Please contact your distributor.

Canada 800-387-4268

Caribbean and Latin America 786-331-0860

Europe, Middle East, and Africa 36-1238-8334

Asia Pacific 65-6872-8686

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