Avaya PSN 223U - BCMRD, PSN000223u - BCMRD Installation Manual

Product Support Notice

PSN # Name of problem

PSN000223u

BCMRD appears to hang during installation

Products affected

Basic Call Management System Reporting Desktop

Installshield 9

Problem description

Publication date

17-Mar-2005

Issue #

Issue date

17-Mar-2005

Severity level

Medium

If a user attempts to upgrade BCMRD R2V3 to R2.4 while BCMSVuServer.exe, Omninames or Connection Server are running, the installation process may appear to hang. The installation process detects that any one of the above processes are running and displays a message notifying the user that the above processes must be stopped. The user must acknowledge the message by selecting OK. The error message does not always pop in front of the Installshield screen thus the installation is waiting for a response but the user hasn’t seen the error message.

Resolution

The error message can be made visible by minimizing the BCMRD installshield window which will expose the error message. The user should click on OK, kill the above processes and restart the installation process.

Remarks

For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified.

Avaya Support Contact Telephone

U.S. Remote Technical Services - Enterprise 800-242-2121

U.S. Remote Technical Services – Small Medium Enterprise 800-628-2888

U.S. Remote Technical Services – BusinessPartners for Enterprise Product 877-295-0099

BusinessPartners for Small Medium Product Please contact your distributor.

Canada 800-387-4268

Caribbean and Latin America 786-331-0860

Europe, Middle East, and Africa 36-1238-8334

Asia Pacific 65-6872-8686

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