Avaya PSN 2237U, PSN002237u User Manual

PSN #

Original publication date: 19-Jan-09. This is Issue #01, published date: 19-Jan-09.

Name of problem Products affected

The IP Telephones: 1603, 1608 and 1616

Problem description

IP Telephone 1608:

It is active on a primary call appearance, when an incoming call is alerting to a bridged call appearance, only standard ringing will be heard. Personalized ringing is not supported under this scenario, given the hardware design profile of the 1608 for Everyday users.

IP Telephone 1616:

It supports personalized ringing of an incoming call to a bridged call appearance while the primary call appearance is active on a call.

IP Telephone 1603:

It is active on a primary call appearance, when an incoming call is alerting to a bridged call appearance, the 1603 will alert only through the earpiece of the handset. When it does so, it momentarily interrupts the audio path of the first call.

The alerting that is heard on these phones also depends on the setting for Active Station Ringing on page 2 of the station form on Communication Manager (CM). Ringing can be either set to silent, single, if-busy-single, or continuous. The other parameter to be aware of with regards to bridged call appearances is Bridged Call Alerting which can be set to Yes or No.

Resolution

The work around is that the 1608 does support standard ringing if the phone is active on a primary call appearance.

Workaround or alternative remediation

Due to the hardware design profile of the 1608 for Everyday users, personalized ringing is not supported while it is active on a primary call appearance.

Remarks

n/a

PSN002237u

Severity/risk level

1608 does not support personalized ringing when active on a primary call appearance.

Medium

Urgency

When convenient

Patch Notes

The information in this section concerns the patch, if any, recommended in the Resolution above.

Backup before applying the patch

n/a

Download

n/a

Patch install instructions Service-interrupting?

n/a No

Verification

n/a

Failure

n/a

Patch uninstall instructions

n/a

Security Notes

The information in this section concerns the security risk, if any, represented by the topic of this PSN.

Security risks

n/a

Avaya Security Vulnerability Classification

Not Susceptible

Mitigation

n/a

For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional

support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified.

Avaya Support Contact Telephone

U.S. Remote Technical Services – Enterprise 800-242-2121

U.S. Remote Technical Services – Small Medium Enterprise 800-628-2888

U.S. Remote Technical Services – BusinessPartners for Enterprise Product 877-295-0099

BusinessPartners for Small Medium Product Please contact your distributor.

Canada 800-387-4268

Caribbean and Latin America 786-331-0860

Europe, Middle East, and Africa 36-1238-8334

Asia Pacific 65-6872-8686

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