Avaya PSN 219U - UnR2V3, PSN000219u - UnR2V3 Product Support

Product Support Notice

PSN #

PSN000219u

Name of problem Products affected

Uninstalling R2V3 leaves the initial language entries in the registry

Publication date

14-March-2005

Issue #

Issue date

14-March-2005

Severity level

Medium

Basic Call Management System Reporting Desktop

Problem description

Uninstalling R2V3 leaves the initial language entries in the registry.If the application needs to be reinstalled in another language than the initial installation language, the original language installation records need to be deleted from the registry.

Resolution

The initial installation registries that need to be removed are:

My Computer\HKEY_CURRENT_USER\Software\Lucent My Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Lucent

Remarks

For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified.

Avaya Support Contact Telephone

U.S. Remote Technical Services - Enterprise 800-242-2121

U.S. Remote Technical Services – Small Medium Enterprise 800-628-2888

U.S. Remote Technical Services – BusinessPartners for Enterprise Product 877-295-0099

BusinessPartners for Small Medium Product Please contact your distributor.

Canada 800-387-4268

Caribbean and Latin America 786-331-0860

Europe, Middle East, and Africa 36-1238-8334

Asia Pacific 65-6872-8686

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