Product Support Notice © 2008 Avaya Inc. All Rights Reserved.
PSN #
Original publication date: 8-Dec-08. This is Issue #1, published date: 8Dec-08.
Name of problem
Products affected
1616 and 1608 IP telephones.
Problem description
Randomly and intermittently, 1616 and 1608 IP phones will lock up, where the keypad becomes unresponsive. The issue has been
found to occur in call center environments, where the only way to bring the phone back into service is to perform a reboot by
unplugging and plugging back CAT 5 cable.
Resolution
This issue has been resolved with a firmware patch available from the link below.
ftp://ftp.avaya.com/incoming/Up1cku9/AvayaT4APP/IPT/16xxPatchesAndSoftware/IPT16_R1.0.29.
vts.zip
Workaround or alternative remediation
n/a
Remarks
n/a
PSN002182u
Severity/risk level
Keypad becomes unresponsive on 1616 and 1608 IP Telephones.
Medium
Urgency
When convenient
Patch Notes
The information in this section concerns the patch, if any, recommended in the Resolution above.
Backup before applying the patch
n/a
Download
ftp://ftp.avaya.com/incoming/Up1cku9/AvayaT4APP/IPT/16xxPatchesAndSoftware/IPT16_R1.0.29
.vts.zip
Patch install instructions Service-interrupting?
n/a No
Verification
n/a
Failure
n/a
Patch uninstall instructions
n/a
Security Notes
The information in this section concerns the security risk, if any, represented by the topic of this PSN.
Security risks
n/a
Avaya Security Vulnerability Classification
Not Susceptible
Mitigation
n/a
For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional
support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified.
Avaya Support Contact Telephone
U.S. Remote Technical Services – Enterprise 800-242-2121
U.S. Remote Technical Services – Small Medium Enterprise 800-628-2888
U.S. Remote Technical Services – BusinessPartners for Enterprise Product 877-295-0099
BusinessPartners for Small Medium Product Please contact your distributor.
Canada 800-387-4268
Caribbean and Latin America 786-331-0860
Europe, Middle East, and Africa 36-1238-8334
Asia Pacific 65-6872-8686
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© 2008 Avaya Inc. All Rights Reserved. Page 2
BusinessPartner Notes
Additional information for BusinessPartners
n/a
Avaya Notes
Additional information for Tier 3, Tier 4, and development
n/a
© 2008 Avaya Inc. All Rights Reserved. Page 3
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Product Support Notices
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Lock up, 1608 lock up, 1616 lock up, keypad unresponsive
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