Avaya PSN 2028U User Manual

PSN#

Original publication date: 18-Jul-08. This is Issu e #01, published 18-Jul-

08.

Name of problem Products affected

R1.0.2 16xx

Problem description

In a typical call center configuration, if the headset button on a call center agent’s 16xx phone is active, the phone will not re-register with Communication Manager (CM) after a network outage. In addition, if the headset button on a 16xx phone is active (not on a call), the phone will not act upon a “reset ip-station…” command from CM.

Resolution

This has been resolved in IPT patch R1.024 available from the link below.

Workaround or alternative remediation

PSN002028u

Severity/risk level

R1.0.2 16XX will not re-register to Communication Manager after a network outage, if headset is active.

Medium

Urgency

When convenient

n/a

Remarks

n/a

Patch Notes

The information in this section concerns the patch, if any, recommended in the Resolution above.

Backup before applying the patch

n/a

Download

ftp://ftp.avaya.com/incoming/Up1cku9/AvayaT4APP/IPT/16xx/IPT_16xx_R1.024.zip

Patch install instructions Service-interrupting?

n/a No

Verification

n/a

Failure

n/a

Patch uninstall instructions

n/a

Security Notes

The information in this section concerns the security risk, if any, represented by the topic of this PSN.

Security risks

n/a

Avaya Security Vulnerability Classification

Not Susceptible

Mitigation

n/a

For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional

support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified.

Avaya Support Contact Telephone

U.S. Remote Technical Services – Enterprise 800-242-2121

U.S. Remote Technical Services – Small Medium Enterprise 800-628-2888

U.S. Remote Technical Services – BusinessPartners for Enterprise Product 877-295-0099

BusinessPartners for Small Medium Product Please contact your distributor.

Canada 800-387-4268

Caribbean and Latin America 786-331-0860

Europe, Middle East, and Africa 36-1238-8334

Asia Pacific 65-6872-8686

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