Avaya PSN 2021U, PSN002021u User Manual

PSN#

Original publication date: 8-Jul-08. This is Issue #01, published 8-Jul-08.

Name of problem At the beginning of a call with a 16XX IP telephone, there is a delay before the transmitted audio path is heard at

Products affected

R1.0.2 1603, 1608, and 1616 IP Telephones

Problem description

Once a call is established with a 16XX IP telephone, there is a delay (> 500ms) before the transmitted audio path can be heard at the far end caller.

Resolution

This has been resolved with patch R1.022. The link to this patch is available below.

Workaround or alternative remediation

PSN002021u

the far end.

Severity/risk level

Medium

Urgency

ASAP

n/a

Remarks

n/a

Patch Notes

The information in this section concerns the patch, if any, recommended in the Resolution above.

Backup before applying the patch

n/a

Download

ftp://ftp.avaya.com/incoming/Up1cku9/AvayaT4APP/IPT/16xx/IPT16xx_R1.022.zip

Patch install instructions Service-interrupting?

n/a

Verification

n/a

Failure

n/a

Patch uninstall instructions

n/a

Security Notes

The information in this section concerns the security risk, if any, represented by the topic of this PSN.

Security risks

n/a

Avaya Security Vulnerability Classification

Not Susceptible

Mitigation

n/a

For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional

support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified.

Avaya Support Contact Telephone

U.S. Remote Technical Services – Enterprise 800-242-2121

U.S. Remote Technical Services – Small Medium Enterprise 800-628-2888

U.S. Remote Technical Services – BusinessPartners for Enterprise Product 877-295-0099

BusinessPartners for Small Medium Product Please contact your distributor.

Canada 800-387-4268

Caribbean and Latin America 786-331-0860

Europe, Middle East, and Africa 36-1238-8334

Asia Pacific 65-6872-8686

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