Avaya PSN 1793U User Manual

PSN#

Original publication date: 4-Feb-2008. This is Issue #1, published 4-Feb-

2008.

Name of problem Products affected

4610SW, 4620SW, 4621SW, 4622SW, & 4625SW R2.8.3 Service Pack 1

Problem description

If an agent logs into a 46xx phone with R2.8.3 SP1, and there are multiple skills assigned (> 10), the phone may reboot.

If the 46xx phone with R2.8.3 SP1, displays more than 40 characters on the top line of the display, the phone may reboot.

Resolution

This has been resolved in R2.869.

Workaround or alternative remediation

n/a

Remarks

n/a

PSN001793u

Severity/risk level

Medium

Urgency

When convenient

46xx with R2.8.3 SP1 may reboot if the top line of phone display has to display more than 40 characters.

Patch Notes

The information in this section concerns the patch, if any, recommended in the Resolution above.

Backup before applying the patch

n/a

Download

n/a

Patch install instructions Service-interrupting?

n/a No

Verification

n/a

Failure

n/a

Patch uninstall instructions

n/a

Security Notes

The information in this section concerns the security risk, if any, represented by the topic of this PSN.

Security risks

n/a

Avaya Security Vulnerability Classification

Not Susceptible

Mitigation

n/a

For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional

support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified.

Avaya Support Contact Telephone

U.S. Remote Technical Services – Enterprise 800-242-2121

U.S. Remote Technical Services – Small Medium Enterprise 800-628-2888

U.S. Remote Technical Services – BusinessPartners for Enterprise Product 877-295-0099

BusinessPartners for Small Medium Product Please contact your distributor.

Canada 800-387-4268

Caribbean and Latin America 786-331-0860

Europe, Middle East, and Africa 36-1238-8334

Asia Pacific 65-6872-8686

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