Avaya PSN 1783U User Manual

PSN#

Original publication date: 31-Jan-200 8. This is Issue #1, published 31-Jan-

2008.

Name of problem 46xx phones running R2.8.3 (Service Pack 1) do not establish an Ethernet link if the phone port and the layer 2

Products affected

4610SW, 4620SW, 4621SW, 4622SW, 4625SW running R2.8.3

Problem description

In firmware release R2.8.3 on a 4610SW or 462XSW, if the PHY1 port of the phone and layer 2 switch are locked to 100Mbps/Full duplex, the phone does not establish a link, and displays a “No Ethernet” message.

Resolution

This has been resolved in patch R2.869.

Workaround or alternative remediation

n/a

Remarks

n/a

PSN001783u

switch port are locked to 100Mbps/full duplex.

Severity/risk level

Medium

Urgency

When convenient

Patch Notes

The information in this section concerns the patch, if any, recommended in the Resolution above.

Backup before applying the patch

n/a

Download

n/a

Patch install instructions Service-interrupting?

n/a No

Verification

n/a

Failure

n/a

Patch uninstall instructions

n/a

Security Notes

The information in this section concerns the security risk, if any, represented by the topic of this PSN.

Security risks

n/a

Avaya Security Vulnerability Classification

Not Susceptible

Mitigation

n/a

For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional

support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified.

Avaya Support Contact Telephone

U.S. Remote Technical Services – Enterprise 800-242-2121

U.S. Remote Technical Services – Small Medium Enterprise 800-628-2888

U.S. Remote Technical Services – BusinessPartners for Enterprise Product 877-295-0099

BusinessPartners for Small Medium Product Please contact your distributor.

Canada 800-387-4268

Caribbean and Latin America 786-331-0860

Europe, Middle East, and Africa 36-1238-8334

Asia Pacific 65-6872-8686

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