Avaya PSN 1707U User Manual

PSN#

Original publication date: 13-Dec-2007. This is Issue #1, published 13Dec-2007.

Name of problem Products affected

4610, 4620 and 4621

Problem description

Caller ID shows all ten digits when call is coming in. When users press the Call Log button on the phone, they are shown the list of incoming calls. In this display they can only see 9 digits out of the 10 digits. The first digit of the area code is always missing.

Resolution

Issue was fixed in IPT patch R2.836.

Workaround or alternative remediation

PSN001707u

Severity/risk level

4610, 4620 and 4621 IP Telephones only show 9 digits in call log instead of 10 for incoming calls with R2.8.

Medium

Urgency

When convenient

n/a

Remarks

n/a

Patch Notes

The information in this section concerns the patch, if any, recommended in the Resolution above.

Backup before applying the patch

n/a

Download

2.836

Patch install instructions Service-interrupting?

n/a No

Verification

n/a

Failure

n/a

Patch uninstall instructions

n/a

Security Notes

The information in this section concerns the security risk, if any, represented by the topic of this PSN.

Security risks

n/a

Avaya Security Vulnerability Classification

Not Susceptible

Mitigation

n/a

For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional

support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified.

Avaya Support Contact Telephone

U.S. Remote Technical Services – Enterprise 800-242-2121

U.S. Remote Technical Services – Small Medium Enterprise 800-628-2888

U.S. Remote Technical Services – BusinessPartners for Enterprise Product 877-295-0099

BusinessPartners for Small Medium Product Please contact your distributor.

Canada 800-387-4268

Caribbean and Latin America 786-331-0860

Europe, Middle East, and Africa 36-1238-8334

Asia Pacific 65-6872-8686

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