Avaya PSN 1685U - 1616 IP Telephones User Manual

PSN#

Original publication date: 21-Nov-2007. This is Issue #1, published 21Nov-2007.

Name of problem Products affected

1616

Problem description

For IP Telephone 1616 running with firmware versions prior to 1.0.20 (h a1616b1020), if PHY2STAT is set to disabled, the PHY1 or LAN port also become disabled.

To verify the firmware on the 1616 IP Telephone, follow this procedure: If using a power adaptor:

If using POE:

Resolution

PSN001685u

Severity/risk level

1616 IP Telephones, with firmware prior to 1.0.20, LAN port will become disabled if PC port is set to disabled.

Medium

Urgency

asap

1. Ensure that no Ethernet cable is attached to phone.

2. Power on the phone. The screen shows "Boot ha1616......bin". The string after the word "Boot" is the firmware file name.

You can use it to identify the firmware version.

1. Ensure the POE switch does not attach to the network.

2. This step is same as described in step 2 of “Using a power adaptor”. The first boot up message displays the firmware

filename.

If PHYSTAT = 0 and PROCPSWD = non null string is set up in customer’s DHCP option 242 or 46xxsettings file, the following condition (phone stuck in DHCP Discovery loop) will be experienced:

PHY2STAT=0, which means disable the PC port, but for firmware versions prior to Beta 1.0.20, it actually disable the LAN port.

The phone, with firmware versions prior to Beta 1.0.20, will lose contact with the LAN after it receives this setting.

When PROCPSWD set to non null string, the user is required to enter a password each time he/she tries to invoke a local procedure. When phone boots up, (* to program) will not be available. This prevents users from changing the phone’s configuration. So, when both settings are set in this way, the phone will remain stuck at the DHCP discovery state.

If user only has PHYSTAT=0 set in their DHCP option 242 or 46xxsettings file, and phone becomes stuck at the DHCP discovery state, there is still a chance to recover it manually.

The following is a procedure to recover those phones:

Set PHY2STAT=1 in both DHCP server option 242 and 46xxsettings file. This step prevents any other phones from ending

up into this situation.

Boot up the phone. Phone will be stuck at the DHCP counting state. Press '*' to enter address configuration screen.

4. Press the '#' to skip through all the address settings. Finally, you will reach "Enter Command" screen.

Press "MUTE INT#" to enter interface configuration screen. Skip PHY1 setting screen by pressing '#' to reach the PHY2 setting screen.

Press '*' to change the PHY2 setting from "disable" to "auto". Prees '#' to confirm the change. You are prompted "Save new values?".

9. Press '#' to confirm the save. This navigates you back to the "Enter Command" screen.

10.

Press "MUTE RESET#' to enter the reset screen.

11. Press '*' to skip the reset value option and then press '#' to restart the phone. The phone should come back and function

normally.

Workaround or alternative remediation

n/a

Remarks

n/a

Patch Notes

The information in this section concerns the patch, if any, recommended in the Resolution above.

Backup before applying the patch

n/a

Download

n/a

Patch install instructions Service-interrupting?

n/a No

Verification

n/a

Failure

n/a

Patch uninstall instructions

n/a

Security Notes

The information in this section concerns the security risk, if any, represented by the topic of this PSN.

Security risks

n/a

Avaya Security Vulnerability Classification

Not Susceptible

Mitigation

n/a

For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional

support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified.

Avaya Support Contact Telephone

U.S. Remote Technical Services – Enterprise 800-242-2121

U.S. Remote Technical Services – Small Medium Enterprise 800-628-2888

U.S. Remote Technical Services – BusinessPartners for Enterprise Product 877-295-0099

BusinessPartners for Small Medium Product Please contact your distributor.

Canada 800-387-4268

Caribbean and Latin America 786-331-0860

Europe, Middle East, and Africa 36-1238-8334

Asia Pacific 65-6872-8686

Disclaimer: ALL INFORMATION IS BELIEVED TO BE CORRECT AT THE TIME OF PUBLICATION AND IS PROVIDED “AS IS”. AVAYA INC., ON BEHALF OF ITSELF AND ITS SUBSIDIARIES AND AFFILIATES (HEREINAFTER COLLECTIVELY REFERRED TO AS “AVAYA”), DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND FURTHERMORE, AVAYA MAKES NO REPRESENTATIONS OR WARRANTIES THAT THE STEPS RECOMMENDED WILL ELIMINATE SECURITY OR VIRUS THREATS TO CUSTOMERS’ SYSTEMS. IN NO EVENT SHALL AVAYA BE LIABLE FOR ANY DAMAGES WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH THE INFORMATION OR RECOMMENDED ACTIONS PROVIDED HEREIN, INCLUDING DIRECT, INDIRECT, CONSEQUENTIAL DAMAGES, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF AVAYA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

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