Avaya PSN 1681U User Manual

PSN#

Original publication date: 15-Nov-2007. This is Issue #1, published 15Nov-2007.

Name of problem Products affected

1XU-A-2001 (EU24), 2XU-A-2001 (EU24BL), 2EM-A-323 (XM24)

Problem description

A limited number of 24 button expansion modules (EU24, EU24BL and XM24) that were manufactured earlier in 2007 may have been assembled with a faulty component. The component provides a signaling interface from the phone to the expansion module. If a module contains a faulty component, the unit will power up, but will not respond to button presses or changes to button administration.

The following table provides the expansion module model, its comcode, and the range of serial numbers which could have a faulty component.

For example, an EU24 (1XU-A-2001) with SN 71634501750 cou ld experience this problem, but an EU24 with SN 71634502050 should not. Therefore, serial numbers outside the listed range should not experience the issue described above.

Resolution

Replace the module with a module that has a serial number outside those listed above.

Workaround or alternative remediation

None

Remarks

n/a

PSN001681u

Severity/risk level

Possible DOA or Early Life Failure on EU24, EU24BL, and XM24.

Medium

Urgency

When convenient

1XU-A-2001 [700381817]

SN Ranges

from to from to from to 71634501750 71634502049 71634300528 71634300827 71634004869 71634004891 71634503052 71634503651 71634303824 71634304323 71634004898 71634005156 71634600001 71634600500 71634402284 71634402583 71634601702 71634601728 71634440074 71634440233 71634601780 71634602401 71634403891 71634404690 71634603796 71634603891 71634500814 71634501653 71634640927 71634641226

2XU-A-2001 [700381825]

SN Ranges

2EM-A-323 [700406523]

SN Ranges

Patch Notes

The information in this section concerns the patch, if any, recommended in the Resolution above.

Backup before applying the patch

n/a

Download

n/a

Patch install instructions Service-interrupting?

n/a No

Verification

n/a

Failure

n/a

Patch uninstall instructions

n/a

Security Notes

The information in this section concerns the security risk, if any, represented by the topic of this PSN.

Security risks

n/a

Avaya Security Vulnerability Classification

Not Susceptible

Mitigation

n/a

For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional

support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified.

Avaya Support Contact Telephone

U.S. Remote Technical Services – Enterprise 800-242-2121

U.S. Remote Technical Services – Small Medium Enterprise 800-628-2888

U.S. Remote Technical Services – BusinessPartners for Enterprise Product 877-295-0099

BusinessPartners for Small Medium Product Please contact your distributor.

Canada 800-387-4268

Caribbean and Latin America 786-331-0860

Europe, Middle East, and Africa 36-1238-8334

Asia Pacific 65-6872-8686

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