Avaya PSN 1631U User Manual

PSN#

Original publication date: 29-Oct-2007. This is Issue #1, published 29-Oct-

2007.

Name of problem Products affected

2420/5420

Problem description

The problem has to do with a rare failure mode in which the Part ID (and sometimes the Serial Number) in the phone’s EEPROM are corrupted. Because of this, the phone cannot report a correct Part ID (or SN) to the PBX – which is why the switch displays a “pgm error” when a status station is performed on the faulty phone’s extension.

Resolution

Replace the 2420 telephone. Ensure to order the following: 2420D01B-2001, Comcode 700381585.

Workaround or alternative remediation

None.

Remarks

The 5420 can be ordered with the following information: 5420D01B-2001, Comcode 700381627.

PSN001631u

2420 DCP phones display “pgm error” as the Part ID Number after performing status station

Severity/risk level

Medium

Urgency

When convenient

Patch Notes

The information in this section concerns the patch, if any, recommended in the Resolution above.

Backup before applying the patch

n/a

Download

n/a

Patch install instructions Service-interrupting?

n/a No

Verification

n/a

Failure

n/a

Patch uninstall instructions

n/a

Security Notes

The information in this section concerns the security risk, if any, represented by the topic of this PSN.

Security risks

n/a

Avaya Security Vulnerability Classification

Not Susceptible

Mitigation

n/a

For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional

support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified.

Avaya Support Contact Telephone

U.S. Remote Technical Services – Enterprise 800-242-2121

U.S. Remote Technical Services – Small Medium Enterprise 800-628-2888

U.S. Remote Technical Services – BusinessPartners for Enterprise Product 877-295-0099

BusinessPartners for Small Medium Product Please contact your distributor.

Canada 800-387-4268

Caribbean and Latin America 786-331-0860

Europe, Middle East, and Africa 36-1238-8334

Asia Pacific 65-6872-8686

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