Avaya PSN 1544U User Manual

PSN#

Original publication date: 06-Sep-2007. This is Issue #1, published 06-Sep-

2007.

Name of problem Products affected

4610, 4620SW, 4621SW

Problem description

When an extension of an IP phone with MUTE activated, is moved to another phone, that new phone will be unable to answer calls, and MUTE cannot be deactivated, unless the phone is toggled between off-hook and on-hook status.

Resolution

Resolved in R2.8.

Workaround or alternative remediation

PSN001544u

Severity/risk level

Extension moved which had mute ON will be unable to answer calls or unable to deactivate mute

Medium

Urgency

When convenient

n/a

Remarks

n/a

Patch Notes

The information in this section concerns the patch, if any, recommended in the Resolution above.

Backup before applying the patch

n/a

Download

n/a

Patch install instructions Service-interrupting?

n/a No

Verification

n/a

Failure

n/a

Patch uninstall instructions

n/a

Security Notes

The information in this section concerns the security risk, if any, represented by the topic of this PSN.

Security risks

n/a

Avaya Security Vulnerability Classification

Not Susceptible

Mitigation

n/a

For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional

support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified.

Avaya Support Contact Telephone

U.S. Remote Technical Services – Enterprise 800-242-2121

U.S. Remote Technical Services – Small Medium Enterprise 800-628-2888

U.S. Remote Technical Services – BusinessPartners for Enterprise Product 877-295-0099

BusinessPartners for Small Medium Product Please contact your distributor.

Canada 800-387-4268

Caribbean and Latin America 786-331-0860

Europe, Middle East, and Africa 36-1238-8334

Asia Pacific 65-6872-8686

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