Avaya PSN1404 Product Support

PSN#

Original publication date: 07/18/2007. This is Issue #1, published 07/18/2007

Name of problem Products affected BCMS Reporting System Desktop Problem description:

PSN1404

Dual Core Processors are not supported with BCMRD R2.4

Avaya Proprietary – Use pursuant to the terms of your signed agreement or company policy.

Severity/risk level

Medium

Urgency

When convenient

Current implementation of BCMRD R2V4 is not supported on dual core processors of Intel. Customers will not be able to upgrade the hardware to dual core and continue running BCMRD unless the below resolution is implemented.

Sales representatives should be aware of this issue so they don’t misleed customers into thinking they can upgrade the hardware processor to dual core running BCMRD for performance gains.

Resolution:

Customers upgrading to dual core would not be able to run BCMRD R2V4 unless they disable the dual core option in the BIOS. Thus, a dual core computer needs to be downgraded to single core, for BCMRD to continue running.

Workaround or alternative remediation:

N/A

Remarks:

It has been noticed at the client side as well as during testing that with dual core enabled, real time reports tend to become unresponsive (hang state) after some time. This can also happen with other reports as well.

Patch Notes

The information in this section concerns the patch, if any, recommended in the Resolution above.

Backup before applying the patch

N/A

Download

N/A

Patch install instructions Service-interrupting?

N/A No

Verification

N/A

Failure

N/A

Patch uninstall instructions

N/A

Security Notes

The information in this section concerns the security risk, if any, represented by the topic of this PSN.

Security risks

Avaya Security Vulnerability Classification

Not Susceptible

Mitigation

For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional

support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified.

Avaya Support Contact Telephone

U.S. Remote Technical Services – Enterprise 800-242-2121

U.S. Remote Technical Services – Small Medium Enterprise 800-628-2888

U.S. Remote Technical Services – BusinessPartners for Enterprise Product 877-295-0099

BusinessPartners for Small Medium Product Please contact your distributor.

Canada 800-387-4268

Caribbean and Latin America 786-331-0860

Europe, Middle East, and Africa 36-1238-8334

Asia Pacific 65-6872-8686

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BusinessPartner Notes

Additional information for BusinessPartners

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