Avaya PSN 1247U Product Support

PSN#

Original publication date: 23-Mar-2007. This is Issue #1, published 23Mar-2007.

Name of problem Products affected

Basic Call Management System (BCMS) Reporting System Desktop

Problem description

After performing an investigation we determined that the reason the BCMRD Server was not connecting to CM 4.0 was due to Authentication changes made in CM 4.0. For security reasons CM 4.0 implemented code to confirm the connection password. ConnectionServer.exe is responsible for creating a connection between the BCMRD Server and CM 4.0. As a result modifications to ConnectionServer.exe were required to send the CM password twice instead of once.

Resolution

Apply BCMR Release 2 Version 4 Patch 1:

http://support.avaya.com/japple/css/japple?PAGE=ProductArea&temp.productID=107671&temp.bucketID=108025

The fix to support CM 4.0 is transparent to the end user. ConnectionServer.exe is a separate executable used internally by the BCMRD Server to connect to the CM so no changes were made to either BCMRD Server or BCMRD Client. This patch is to be installed on systems running BCMRD version R2.4 or later, previous releases of BCMRD are not supported.

Workaround or alternative remediation

Remarks

PSN001247u

BCMRD R2.4 does not connect to CM4.0

Severity/risk level

High

Urgency

Immediately

Patch Notes

The information in this section concerns the patch, if any, recommended in the Resolution above.

Backup before applying the patch

n/a

Download

n/a

Patch install instructions Service-interrupting?

n/a No

Verification

n/a

Failure

n/a

Patch uninstall instructions

n/a

Security Notes

The information in this section concerns the security risk, if any, represented by the topic of this PSN.

Security risks

n/a

Avaya Security Vulnerability Classification

Not Susceptible

Mitigation

n/a

For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional

support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified.

Avaya Support Contact Telephone

U.S. Remote Technical Services – Enterprise 800-242-2121

U.S. Remote Technical Services – Small Medium Enterprise 800-628-2888

U.S. Remote Technical Services – BusinessPartners for Enterprise Product 877-295-0099

BusinessPartners for Small Medium Product Please contact your distributor.

Canada 800-387-4268

Caribbean and Latin America 786-331-0860

Europe, Middle East, and Africa 36-1238-8334

Asia Pacific 65-6872-8686

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