Avaya PSN 1240U User Manual

PSN#

Original publication date: 12-Mar-2007. This is Issue #1, published 12Mar-2007.

Name of problem Products affected

4600 IP Telephones R2.4 through R2.7

Problem description

Communication Manager sends a maximum of 30 gatekeepers in the Alternate Gatekeeper List. The gatekeeper list can consist of all clan's or clan's and LSP's. If there is a LSP defined in the Network Region, CM will send 29 clan gatekeepers plus the LSP. IP Phone firmware 2.4 through 2.7 only accepts 29 gatekeepers. Because of this, the LSP will get dropped off the list in the IP Phone resulting in the phone not being able to register to the LSP during a network outage.

Resolution

This has been resolved with IP Phone firmware R2.718. Escalate a case to SSE Appliances to obtain patch.

Workaround or alternative remediation

Remarks

PSN001240u

IP Phones 46xx don't register to LSP when there are 29 or more gatekeepers(CLAN's) and LSP.

Severity/risk level

Medium

Urgency

When convenient

Patch Notes

The information in this section concerns the patch, if any, recommended in the Resolution above.

Backup before applying the patch

n/a

Download

n/a

Patch install instructions Service-interrupting?

n/a No

Verification

n/a

Failure

n/a

Patch uninstall instructions

n/a

Security Notes

The information in this section concerns the security risk, if any, represented by the topic of this PSN.

Security risks

n/a

Avaya Security Vulnerability Classification

Not Susceptible

Mitigation

n/a

For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional

support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified.

Avaya Support Contact Telephone

U.S. Remote Technical Services – Enterprise 800-242-2121

U.S. Remote Technical Services – Small Medium Enterprise 800-628-2888

U.S. Remote Technical Services – BusinessPartners for Enterprise Product 877-295-0099

BusinessPartners for Small Medium Product Please contact your distributor.

Canada 800-387-4268

Caribbean and Latin America 786-331-0860

Europe, Middle East, and Africa 36-1238-8334

Asia Pacific 65-6872-8686

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