Avaya PSN 1088U User Manual

PSN#

Original publication date: 22-Dec-2006. This is Issue #2, published 1-Feb-

2008.

Name of problem Products affected

4600 IP Telephones - 4690 - Firmware version 2.0005

Problem description

If a Service Observe Button is administered on a 4690 IP telephone running FW 2.0005, a power reboot of the phone will cause the SO button to be cleared from the 4690’s display. This occurs even though the administrati on of the SO button was saved.

Resolution

This has been resolved in R2.3 available from the Avaya Support Web Site from the Current Avaya IP Telephone Release 121207.

Workaround or alternative remediation

n/a

Remarks

n/a

PSN001088u

After a reboot, the 4690 no longer displays a previously administered Service Observe feature button.

Severity/risk level

Medium

Urgency

When convenient

Patch Notes

The information in this section concerns the patch, if any, recommended in the Resolution above.

Backup before applying the patch

n/a

Download

n/a

Patch install instructions Service-interrupting?

n/a No

Verification

n/a

Failure

n/a

Patch uninstall instructions

n/a

Security Notes

The information in this section concerns the security risk, if any, represented by the topic of this PSN.

Security risks

n/a

Avaya Security Vulnerability Classification

Not Susceptible

Mitigation

n/a

For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional

support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified.

Avaya Support Contact Telephone

U.S. Remote Technical Services – Enterprise 800-242-2121

U.S. Remote Technical Services – Small Medium Enterprise 800-628-2888

U.S. Remote Technical Services – BusinessPartners for Enterprise Product 877-295-0099

BusinessPartners for Small Medium Product Please contact your distributor.

Canada 800-387-4268

Caribbean and Latin America 786-331-0860

Europe, Middle East, and Africa 36-1238-8334

Asia Pacific 65-6872-8686

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