Avaya PSN 1041U User Manual

PSN#

Original publication date: 4-Dec-2006. This is Issue #1, published 4-Dec-

2006.

Name of problem Products affected

4620SW Series Telephones; 5620SW Series Telephones

Problem description

As issue has been identified when powering some 5620SW and 4620SW IP Telephones when connected through the 4600/5600 Gigabit Ethernet adapter and using IEEE 802.3af end-span or mid-span power (PoE). Previously noted in the spec sheet for the adapter (material code 700416985) was that only the Class 3 5620SWs and 4620SWs would require the use of local power (an 1151 type solution). This PSN is to note that in addition, the Class 2 5620SWs and 4620SWs will require the use of local power through the 1151 solution as end-span and mid-span PoE so lutions are not able to boot these phones due to the Gigabit Adapter. Affected Gigabit Adapter units have a serial number between 06IV38000001 and 06IV39003500. Later units are not affected and may power the Class 2 4620SW and 5620SW. More information is available at http://www.avaya.com/master-usa/enus/resource/assets/factsheet/avaya gigabit adapter for 4600-5600 ip phone final 112206.pdf .

Resolution

Customers planning to purchase the 4600/5600 Gigabit adapter for use with any 5620SW or 4620SW will need to purchase the power cord (700416993) to connect to an existing 1151 or purchase the power cord and an 1151 (several models and AC power cords are available).

Customers who have purchased the Gigabit Adapter on or before the date of this PSN should contact the Product Manager if deployment is intended for affected 4620SWs or 5620SWs (the Class 2 phones may be identified by the presence of only 1 hole in the microphone cover, which is located on the side of the lower right corner of the phone).

Workaround or alternative remediation

PSN0010411u

Power options for the 4600/5600 Gigabit Ethernet Adapter when used with the 4620SW and 5620SW

Severity/risk level

Low

Urgency

Optional

Remarks

Patch Notes

The information in this section concerns the patch, if any, recommended in the Resolution above.

Backup before applying the patch

n/a

Download

n/a

Patch install instructions Service-interrupting?

n/a No

Verification

n/a

Failure

n/a

Patch uninstall instructions

n/a

Security Notes

The information in this section concerns the security risk, if any, represented by the topic of this PSN.

Security risks

n/a

Avaya Security Vulnerability Classification

Not Susceptible

Mitigation

n/a

For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional

support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified.

Avaya Support Contact Telephone

U.S. Remote Technical Services – Enterprise 800-242-2121

U.S. Remote Technical Services – Small Medium Enterprise 800-628-2888

U.S. Remote Technical Services – BusinessPartners for Enterprise Product 877-295-0099

BusinessPartners for Small Medium Product Please contact your distributor.

Canada 800-387-4268

Caribbean and Latin America 786-331-0860

Europe, Middle East, and Africa 36-1238-8334

Asia Pacific 65-6872-8686

Disclaimer: ALL INFORMATION IS BELIEVED TO BE CORRECT AT THE TIME OF PUBLICATION AND IS PROVIDED “AS IS”. AVAYA INC., ON BEHALF OF ITSELF AND ITS SUBSIDIARIES AND AFFILIATES (HEREINAFTER COLLECTIVELY REFERRED TO AS “AVAYA”), DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND FURTHERMORE, AVAYA MAKES NO REPRESENTATIONS OR WARRANTIES THAT THE STEPS RECOMMENDED WILL ELIMINATE SECURITY OR VIRUS THREATS TO CUSTOMERS’ SYSTEMS. IN NO EVENT SHALL AVAYA BE LIABLE FOR ANY DAMAGES WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH THE INFORMATION OR RECOMMENDED ACTIONS PROVIDED HEREIN, INCLUDING DIRECT, INDIRECT, CONSEQUENTIAL DAMAGES, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF AVAYA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

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