Avaya PSN004151u User Manual

PSN #

PSN004151u

Original publication date: 20-Feb-14. This is Issue #03, published date: 8May-14.

Severity/risk level

HIGH

Urgency

IMMEDIATELY

Name of problem

16XX IP Deskphones experience rolling reboot after upgrading to 1.3.4B

Products affected

Avaya 1603-I,1603SW-I, 1608-I, and 1616-I H.323 IP Deskphone with 1.3 Maintenance Release 4 (1.3.4B)

Problem description

Resolution

Workaround or alternative remediation

Remarks

Backup before applying the patch

n/a

Download

n/a

Patch install instructions

Service-interrupting?

n/a

Verification

n/a

Failure

n/a

Patch uninstall instructions

n/a

Security risks

n/a

16xx H.323 phone models upgraded to 1.3 Maintenance Release 4 (1.3.4B), launched August 27th, 2013, could experience a rolling reboot condition during an upgrade to and/or after some period of operation after a successful upgrade.

OBSERVED BEHAVIOR: In some cases, the 16xx IP Deskphones will begin the boot cycle, stay in that cycle for up to 10 seconds (typically 3-4), and then

reboot, repeating the cycle indefinitely.

EXPECTED BEHAVIOR: Full boot up to login prompted or full login as previously logged in station.

IP Deskphones already in a rolling reboot condition resulting from an upgrade to Avaya 1600 Series IP Deskphone Software Release

1.3 Maintenance Release 4 (version 1.3.4B), cannot be recovered in the field. Please engage the RMA process for device replacement for sets in this condition and reference PCN 1961H.

Phones not experiencing the rolling reboot condition should be immediately upgraded to the latest Avaya 1600 Series IP Deskphone Software Release 1.3 Maintenance Release 5 version.

n/a

Patch Notes

The information in this section concerns the patch, if any, recommended in the Resolution above.

Security Notes

The information in this section concerns the security risk, if any, represented by the topic of this PSN.

Avaya Security Vulnerability Classification

Not Susceptible

Mitigation

n/a

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