Avaya PSN003987u - B179 User Manual

PSN #

PSN003987u

Original publication date: 27-May-13. This is Issue #01, published date: 27-May-13.

Severity/risk level

Medium

Urgency

When convenient

Name of problem

B179 with R2.3.2/2.3.3 software does not obtain IP address when connected to Avaya Cajun LAN Ethernet Switch with VLAN enabled

Products affected

Avaya B179 SIP Conference Phone with R2.3.2 and R2.3.3 software

Problem description

Resolution

Workaround or alternative remediation

Remarks

Backup before applying the patch

n/a

Download

n/a

Patch install instructions

Service-interrupting?

n/a

Verification

n/a

Failure

n/a

Patch uninstall instructions

n/a

Security risks

n/a

Avaya Security Vulnerability Classification

Not Susceptible

Mitigation

n/a

Avaya has identified an issue when the B179 SIP Conference Phone is connected to the Avaya Cajun Ethernet switch with VLAN enabled. The Avaya Cajun Ethernet switches (P13x and P33x wiring closet LAN switches and C36x stackable LAN switches) strip off VLAN tags on the access ports; thus causing operational issues when the B179 is configured for VLAN. Under such condition where the Avaya Cajun switch is configured for VLAN and DHCP Option 242 is configured with VLAN tagging enabled, the B179 will not be able to obtain an IP address from the DHCP server. Avaya is not aware of any VLAN interoperability issue with the B179 and other Ethernet switches.

The issue will be resolved in a later release of the B179 software. This PSN will be updated on availability of that software

This issue will not occur if the associated Avaya Cajun LAN switch is not configured for VLAN. Another alternative is to use the older R2.3.0 and R2.3.1 software on the B179 and leave VLAN disabled in the setting.

n/a

Patch Notes

The information in this section concerns the patch, if any, recommended in the Resolution above.

Security Notes

The information in this section concerns the security risk, if any, represented by the topic of this PSN.

For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional

Avaya Support Contact

Telephone

U.S. Remote Technical Services – Enterprise

800-242-2121

U.S. Remote Technical Services – Small Medium Enterprise

800-628-2888

U.S. Remote Technical Services – BusinessPartners for Enterprise Product

877-295-0099

BusinessPartners for Small Medium Product

Please contact your distributor.

Canada

800-387-4268

Caribbean and Latin America

786-331-0860

Europe, Middle East, and Africa

36-1238-8334

Asia Pacific

65-6872-8686

support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified.

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