Avaya PSN003895u User Manual

PSN #

PSN003895u

Original publication date: 17-Jan-13. This is Issue #01, published date: 17-Jan-13.

Severity/risk level

LOW

Urgency

When convenient

Name of problem

1692 Conference Phone fails to upgrade to new firmware specified in 1692upgrade.txt file.

Products affected

1692 Conference Phone: Releases 1.3 and 1.4

Problem description

Resolution

Workaround or alternative remediation

Remarks

Backup before applying the patch

n/a

Download

n/a

Patch install instructions

Service-interrupting?

n/a

Verification

n/a

Failure

n/a

Patch uninstall instructions

n/a

Security risks

n/a

Avaya Security Vulnerability Classification

Not Susceptible

When using the 1692 official firmware package, 1692 phone does not have any issue to upgrade/downgrade to a new firmware, but if you JUST change the APPNAME in 1692upgrade.txt, phone will not upgrade to that firmware.

There is a dependency file (000000000000.cfg) that must also be modified. Please find the text similar to the text below in the file “000000000000.cfg “:

APPLICATION APP_FILE_PATH="1692_014000.bin"

and change it “1692_014000.bin” to the SAME binary in the 1692upgrade.txt file. Phone will now be able to upgrade to new firmware.

In other words, the name of the .bin file ( the firmware desired for the 1692) must exist in both the 1692upgrade.txt file and the

000000000000.cfg.

This dependency will be removed in future release 1.5.

You have to change the binary name in file “000000000000.cfg “, and then reboot the phone.

n/a

Patch Notes

The information in this section concerns the patch, if any, recommended in the Resolution above.

Security Notes

The information in this section concerns the security risk, if any, represented by the topic of this PSN.

Mitigation

n/a

Avaya Support Contact

Telephone

U.S. Remote Technical Services – Enterprise

800-242-2121

U.S. Remote Technical Services – Small Medium Enterprise

800-628-2888

U.S. Remote Technical Services – BusinessPartners for Enterprise Product

877-295-0099

BusinessPartners for Small Medium Product

Please contact your distributor.

Canada

800-387-4268

Caribbean and Latin America

786-331-0860

Europe, Middle East, and Africa

36-1238-8334

Asia Pacific

65-6872-8686

For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional

support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified.

Disclaimer: ALL INFORMATION IS BELIEVED TO BE CORRECT AT THE TIME OF PUBLICATION AND IS PROVIDED “AS IS”. AVAYA INC., ON BEHALF OF ITSELF AND ITS SUBSIDIARIES AND AFFILIATES (HEREINAFTER COLLECTIVELY REFERRED TO

AS “AVAYA”), DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF

MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND FURTHERMORE, AVAYA MAKES NO REPRESENTATIONS

OR WARRANTIES THAT THE STEPS RECOMMENDED WILL ELIMINATE SECURITY OR VIRUS THREATS TO CUSTOMERS’

SYSTEMS. IN NO EVENT SHALL AVAYA BE LIABLE FOR ANY DAMAGES WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH THE INFORMATION OR RECOMMENDED ACTIONS PROVIDED HEREIN, INCLUDING DIRECT, INDIRECT, CONSEQUENTIAL DAMAGES, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF AVAYA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE INFORMATION PROVIDED HERE DOES NOT AFFECT THE SUPPORT AGREEMENTS IN PLACE FOR AVAYA PRODUCTS. SUPPORT FOR AVAYA PRODUCTS CONTINUES TO BE EXECUTED AS PER EXISTING AGREEMENTS WITH AVAYA.

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