Avaya PSN003835u User Manual

PSN #

PSN003835u

Original publication date: 15-Nov-12. This is Issue #01, published date: 15-Nov-12.

Severity/risk level

High

Urgency

Optional

Name of problem

Basic Call Management Reporting Desktop

supports

BCMS/VuStats Measurement Interval:hour

reporting.

Products affected

Basic Call Management Reporting Desktop: Release 2.4.x

Problem description

Resolution

Workaround or alternative remediation

Remarks

Backup before applying the patch

n/a

Download

n/a

Patch install instructions

Service-interrupting?

n/a

Verification

n/a

Failure

n/a

Patch uninstall instructions

n/a

Security risks

n/a

Avaya Security Vulnerability Classification

Not Susceptible

Mitigation

n/a

Basic call management reporting desktop shows missing interval’s in historical reports when the interval on Communication Manager is set BCMS/VuStats Measurement Interval:half-hour.

In the Communication Manager the end-user should set BCMS/VuStats Measurement Interval:hour, so that Basic Call Management Reporting Desktop reports for one hour historical interval.

n/a

Patch Notes

The information in this section concerns the patch, if any, recommended in the Resolution above.

Security Notes

The information in this section concerns the security risk, if any, represented by the topic of this PSN.

For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional

Avaya Support Contact

Telephone

U.S. Remote Technical Services – Enterprise

800-242-2121

U.S. Remote Technical Services – Small Medium Enterprise

800-628-2888

U.S. Remote Technical Services – BusinessPartners for Enterprise Product

877-295-0099

BusinessPartners for Small Medium Product

Please contact your distributor.

Canada

800-387-4268

Caribbean and Latin America

786-331-0860

Europe, Middle East, and Africa

36-1238-8334

Asia Pacific

65-6872-8686

support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified.

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