Avaya PSN003797u User Manual

PSN #

PSN003797u

Original publication date: 28-Apr-12. This is Issue #01, published date: 28-Apr-12.

Severity/risk level

Medium

Urgency

When convenient

Name of problem

IP Telephone 16xx H323 f/w 1.3 Sp2: Redial button doesn’t work on 1616 after upgrade to 1.3 SP2.

Products affected

1616 H323 R1.3SP2

Problem description

16xx H323 f/w 1.3 Sp2: Redial button doesn’t work on 1616-I ip-phone after upgrade to 1.3 SP2. Problem on outbound call over ISDN PRI trunk-group and when far-end switch send message <CONNECTED NUMBER>. Example:

1) Ext. 5919 dials 97156981 (9-ARS; 7156981-number)

2) Far end phone ringing

3) Far end phone answer, far end switch sends ISDN PRI message <CONNECTED NUMBER - 4953636781

4) Display on ext. 5919 is updated 4953636781

5) Call ended.

6) Pres REDIAL on ext. 5919 (or check log) but number 4953636781 is dialed instead initial 97156981

Workaround or alternative remediation

n/a

Remarks

Backup before applying the patch

n/a

Download

n/a

Patch install instructions

Service-interrupting?

n/a

Verification

n/a

Failure

n/a

Patch uninstall instructions

n/a

Security risks

n/a

Avaya Security Vulnerability Classification

Not Susceptible

Mitigation

n/a

Patch Notes

The information in this section concerns the patch, if any, recommended in the Resolution above.

Security Notes

The information in this section concerns the security risk, if any, represented by the topic of this PSN.

For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional

Avaya Support Contact

Telephone

U.S. Remote Technical Services – Enterprise

800-242-2121

U.S. Remote Technical Services – Small Medium Enterprise

800-628-2888

U.S. Remote Technical Services – BusinessPartners for Enterprise Product

877-295-0099

BusinessPartners for Small Medium Product

Please contact your distributor.

Canada

800-387-4268

Caribbean and Latin America

786-331-0860

Europe, Middle East, and Africa

36-1238-8334

Asia Pacific

65-6872-8686

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