Avaya PSN003796u User Manual

PSN #

PSN003796u

Original publication date: 28-Apr-12. This is Issue #01, published date: 28-Apr-12.

Severity/risk level

Medium

Urgency

When convenient

Name of problem

1616 IP Phones firmware R1.3SP1 aliased as 9650 sets being used in call center environment as IP Softphone w/ Plantronics HW251N Headset and HIS cable : Issue low volume , caller can't be heard.

Products affected

1616 H323 R1.3SP1

Problem description

Resolution

Workaround or alternative remediation

Remarks

Backup before applying the patch

n/a

Download

n/a

Patch install instructions

Service-interrupting?

n/a

Verification

n/a

Failure

n/a

Patch uninstall instructions

n/a

Security risks

n/a

Avaya Security Vulnerability Classification

Not Susceptible

Mitigation

n/a

IP Telephone 16xx H323 f/w 1.3 Sp1: aliased as 9650 sets are being used in call center environment as IP Softphone w/ Plantronics Headset HW 251N and HIS cable. Issue is low volume , caller can't be heard.

This has been resolved in a patch. Please upgrade to following 1.371 Patch:

ftp://ftp.avaya.com/incoming/Up1cku9/AvayaT4APP/IPT/16xxPatchesAndSoftware/TQL/16xx-IPT-H323-R1_371-070512.zip

n/a

Patch Notes

The information in this section concerns the patch, if any, recommended in the Resolution above.

Security Notes

The information in this section concerns the security risk, if any, represented by the topic of this PSN.

For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional

Avaya Support Contact

Telephone

U.S. Remote Technical Services – Enterprise

800-242-2121

U.S. Remote Technical Services – Small Medium Enterprise

800-628-2888

U.S. Remote Technical Services – BusinessPartners for Enterprise Product

877-295-0099

BusinessPartners for Small Medium Product

Please contact your distributor.

Canada

800-387-4268

Caribbean and Latin America

786-331-0860

Europe, Middle East, and Africa

36-1238-8334

Asia Pacific

65-6872-8686

support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified.

Disclaimer: ALL INFORMATION IS BELIEVED TO BE CORRECT AT THE TIME OF PUBLICATION AND IS PROVIDED “AS IS”. AVAYA INC., ON BEHALF OF ITSELF AND ITS SUBSIDIARIES AND AFFILIATES (HEREINAFTER COLLECTIVELY REFERRED TO

AS “AVAYA”), DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF

MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND FURTHERMORE, AVAYA MAKES NO REPRESENTATIONS

OR WARRANTIES THAT THE STEPS RECOMMENDED WILL ELIMINATE SECURITY OR VIRUS THREATS TO CUSTOMERS’

SYSTEMS. IN NO EVENT SHALL AVAYA BE LIABLE FOR ANY DAMAGES WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH THE INFORMATION OR RECOMMENDED ACTIONS PROVIDED HEREIN, INCLUDING DIRECT, INDIRECT, CONSEQUENTIAL DAMAGES, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF AVAYA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE INFORMATION PROVIDED HERE DOES NOT AFFECT THE SUPPORT AGREEMENTS IN PLACE FOR AVAYA PRODUCTS. SUPPORT FOR AVAYA PRODUCTS CONTINUES TO BE EXECUTED AS PER EXISTING AGREEMENTS WITH AVAYA.

All trademarks identified by ® or

All other trademarks are the property of their respective owners.

are registered trademarks or trademarks, respectively, of Avaya Inc.