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Product Support Notice © 2012 Avaya Inc. All Rights Reserved.
Original publication date: 28-Apr-12. This is Issue #01, published date:
28-Apr-12.
1616 IP Phones firmware R1.3SP1 aliased as 9650 sets being used in call center environment as IP Softphone
w/ Plantronics HW251N Headset and HIS cable : Issue low volume , caller can't be heard.
Workaround or alternative remediation
Backup before applying the patch
Patch install instructions
Patch uninstall instructions
Avaya Security Vulnerability Classification
IP Telephone 16xx H323 f/w 1.3 Sp1: aliased as 9650 sets are being used in call center environment as IP Softphone w/ Plantronics
Headset HW 251N and HIS cable. Issue is low volume , caller can't be heard.
This has been resolved in a patch. Please upgrade to following 1.371 Patch:
ftp://ftp.avaya.com/incoming/Up1cku9/AvayaT4APP/IPT/16xxPatchesAndSoftware/TQL/16xx-IPT-H323-R1_371-070512.zip
n/a
n/a
Patch Notes
The information in this section concerns the patch, if any, recommended in the Resolution above.
Security Notes
The information in this section concerns the security risk, if any, represented by the topic of this PSN.
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