Avaya PSN003715u User Manual

PSN #

PSN003715u

Original publication date: 30-May-12. This is Issue #01, published date: 30-May-12.

Severity/risk level*

Medium

Urgency

Optional

Name of problem

Basic Call Management Reporting Desktop client when used to export historical Japanese reports to PDF format, the output PDF shows compressed Japanese strings characters.

Products affected

Basic Call Management System Reporting Desktop.

Problem description

Resolution

Workaround or alternative remediation

Remarks

Backup before applying the patch

n/a

Download

n/a

Patch install instructions

Service-interrupting?

n/a

Verification

n/a

Failure

n/a

Patch uninstall instructions

n/a

Security risks

n/a

Avaya Security Vulnerability Classification

Not Susceptible

Mitigation

n/a

Basic call management reporting desktop client historical report when exported to PDF format, the output PDF shows compressed Japanese characters.

This is a 3rd party issue of crystal reports 8.5 which does not support Unicode. The historical templates are created using this crystal report. So the Japanese characters in the exported PDF will appear compressed.

If required the BCMRD client report can be exported to rtf format and then a word to PDF utility can be used to get the document in PDF format.

n/a

Patch Notes

The information in this section concerns the patch, if any, recommended in the Resolution above.

Security Notes

The information in this section concerns the security risk, if any, represented by the topic of this PSN.

For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional

Avaya Support Contact

Telephone

U.S. Remote Technical Services – Enterprise

800-242-2121

U.S. Remote Technical Services – Small Medium Enterprise

800-628-2888

U.S. Remote Technical Services – BusinessPartners for Enterprise Product

877-295-0099

BusinessPartners for Small Medium Product

Please contact your distributor.

Canada

800-387-4268

Caribbean and Latin America

786-331-0860

Europe, Middle East, and Africa

36-1238-8334

Asia Pacific

65-6872-8686

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