Avaya PSN003714u User Manual

PSN #

PSN003714u

Original publication date: 30-May-12. This is Issue #01, published date: 30-May-12.

Severity/risk level

Medium

Urgency

When convenient

Name of problem

14xx Unable to Capture More Than 4 Calls to Bridged Call Appearance in Call Log

Products affected

1400 Series Digital Deskphones: Release 4.0

Problem description

Resolution

Workaround or alternative remediation

Remarks

Backup before applying the patch

n/a

Download

n/a

Patch install instructions

Service-interrupting?

n/a

Verification

n/a

Failure

n/a

Patch uninstall instructions

n/a

Security risks

n/a

Avaya Security Vulnerability Classification

Not Susceptible

Mitigation

n/a

Up to four simultaneous incoming bridged calls can be logged. However, the actual logging of unanswered incoming bridged calls is contingent upon receiving identifiable calling party information from Communication Manager. There are some scenarios of multiple incoming bridged calls where CM does not send calling party information for some of the incoming calls. An example of this is when a second incoming call is abandoned before the first one is abandoned. In this example, the second incoming call will not be logged.

None

n/a

Patch Notes

The information in this section concerns the patch, if any, recommended in the Resolution above.

Security Notes

The information in this section concerns the security risk, if any, represented by the topic of this PSN.

For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional

Avaya Support Contact

Telephone

U.S. Remote Technical Services – Enterprise

800-242-2121

U.S. Remote Technical Services – Small Medium Enterprise

800-628-2888

U.S. Remote Technical Services – BusinessPartners for Enterprise Product

877-295-0099

BusinessPartners for Small Medium Product

Please contact your distributor.

Canada

800-387-4268

Caribbean and Latin America

786-331-0860

Europe, Middle East, and Africa

36-1238-8334

Asia Pacific

65-6872-8686

Additional information for BusinessPartners

Additional information for Tier 3, Tier 4, and development

support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified.

Disclaimer: ALL INFORMATION IS BELIEVED TO BE CORRECT AT THE TIME OF PUBLICATION AND IS PROVIDED “AS IS”. AVAYA INC., ON BEHALF OF ITSELF AND ITS SUBSIDIARIES AND AFFILIATES (HEREINAFTER COLLECTIVELY REFERRED TO

AS “AVAYA”), DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF

MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND FURTHERMORE, AVAYA MAKES NO REPRESENTATIONS

OR WARRANTIES THAT THE STEPS RECOMMENDED WILL ELIMINATE SECURITY OR VIRUS THREATS TO CUSTOMERS’

SYSTEMS. IN NO EVENT SHALL AVAYA BE LIABLE FOR ANY DAMAGES WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH THE INFORMATION OR RECOMMENDED ACTIONS PROVIDED HEREIN, INCLUDING DIRECT, INDIRECT, CONSEQUENTIAL DAMAGES, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF AVAYA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE INFORMATION PROVIDED HERE DOES NOT AFFECT THE SUPPORT AGREEMENTS IN PLACE FOR AVAYA PRODUCTS. SUPPORT FOR AVAYA PRODUCTS CONTINUES TO BE EXECUTED AS PER EXISTING AGREEMENTS WITH AVAYA.

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All other trademarks are the property of their respective owners.

are registered trademarks or trademarks, respectively, of Avaya Inc.

BusinessPartner Notes

n/a

Avaya Notes

n/a