Avaya PSN003638u User Manual

PSN #

PSN003638u

Original publication date: 05-Apr-12. This is Issue #01, published date: 05-Apr-12.

Severity/risk level

Low

Urgency

When convenient

Name of problem

B159 SD Memory Card Error

Products affected

B159 Analog Conference Phone

Problem description

Resolution

Workaround or alternative remediation

Remarks

Backup before applying the patch

n/a

Download

Download release 1.26.935 and the Avaya B159 Upgrade Utility from the B159 product page from support.avaya.com.

http://support.avaya.com/css/appmanager/public/support/Downloads/P0968/B159/

Patch install instructions

Service-interrupting?

First, install the Avaya Upgrade Utility on your computer.

Installing Avaya Upgrade Utility

Go to the website www.avaya.com/support. Select “Downloads” from the menu on the left side. Enter “Conference Phones”. Download the Avaya Upgrade Utility.

Install the software on your computer. Follow the instructions given by the installation

program.

Download the new B159 software – B159_1.26.935.kt.

Upgrading the B159 Software

Connect the B159 to the computer using the USB cable. Start the Avaya Upgrade Utility software on your computer from the Start menu. Follow the

instructions that the software guide gives you.

Yes

Verification

Verify that the software version is 1.26.935. The software version number is display on the phone (Menu  Status).

Failure

n/a

Patch uninstall instructions

n/a

The affected B159 may not be able to record on select SD memory cards. The user may see a “file error – 1” or “Com Error – 4” error messages when trying to read SD memory card for the call recording feature. This situation applies to you if you have the B159 Analog Conference Phone with a serial number between 11KT12420001 to 11KT37221890, or verify the software release is 1.23. Please consult the user guide on how to display the software version number.

Upgrade the B159 to release 1.26.935 or newer.

n/a

Patch Notes

The information in this section concerns the patch, if any, recommended in the Resolution above.

Security Notes

Security risks

n/a

Avaya Security Vulnerability Classification

Not Susceptible

Mitigation

n/a

Avaya Support Contact

Telephone

U.S. Remote Technical Services – Enterprise

800-242-2121

U.S. Remote Technical Services – Small Medium Enterprise

800-628-2888

U.S. Remote Technical Services – BusinessPartners for Enterprise Product

877-295-0099

BusinessPartners for Small Medium Product

Please contact your distributor.

Canada

800-387-4268

Caribbean and Latin America

786-331-0860

Europe, Middle East, and Africa

36-1238-8334

Asia Pacific

65-6872-8686

The information in this section concerns the security risk, if any, represented by the topic of this PSN.

For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional

support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified.

Disclaimer: ALL INFORMATION IS BELIEVED TO BE CORRECT AT THE TIME OF PUBLICATION AND IS PROVIDED “AS IS”. AVAYA INC., ON BEHALF OF ITSELF AND ITS SUBSIDIARIES AND AFFILIATES (HEREINAFTER COLLECTIVELY REFERRED TO

AS “AVAYA”), DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF

MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND FURTHERMORE, AVAYA MAKES NO REPRESENTATIONS

OR WARRANTIES THAT THE STEPS RECOMMENDED WILL ELIMINATE SECURITY OR VIRUS THREATS TO CUSTOMERS’

SYSTEMS. IN NO EVENT SHALL AVAYA BE LIABLE FOR ANY DAMAGES WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH THE INFORMATION OR RECOMMENDED ACTIONS PROVIDED HEREIN, INCLUDING DIRECT, INDIRECT, CONSEQUENTIAL DAMAGES, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF AVAYA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE INFORMATION PROVIDED HERE DOES NOT AFFECT THE SUPPORT AGREEMENTS IN PLACE FOR AVAYA PRODUCTS. SUPPORT FOR AVAYA PRODUCTS CONTINUES TO BE EXECUTED AS PER EXISTING AGREEMENTS WITH AVAYA.

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