Avaya PSN003598u User Manual

PSN #

PSN003598u

Original publication date: 06-Feb-12. This is Issue #01, published date: 06-Feb-12.

Severity/risk level

Medium

Urgency

Medium

Name of problem

IP Telephone 16xx H323: firmware 1.3 SP1, After upgrade, the message button does not work.

Products affected

IP telephone Model 16xx H323, 1.3 SP1: 1608, 1616.

Problem description

Resolution

Workaround or alternative remediation

Remarks

Backup before applying the patch

n/a

Download

Patch install instructions

Service-interrupting?

n/a

Verification

n/a

Failure

n/a

Patch uninstall instructions

n/a

Security risks

n/a

Avaya Security Vulnerability Classification

Not Susceptible

Mitigation

n/a

When phone upgrades to 1.3 SP1, and when VM is pressed when phone is idle, just beeps once. VM does not dial the #. The station type is the native 1616, so CM station form allows entering voice mail number. 46xxsettings.txt does not include "SET

MSGNUM" When phone registers to CM, in RCF packet CM sends button Info with voice mail number details. When phone runs fw1.300b, if this

button is pressed while phone is idle, it sends off-hook and starts calling this number. When phone upgrades to 1.3sp1, it just beeps once - no syslog or any ccms messages are generated by phone. In serial window we see:

<KPD_CALLBACK>-KEY:<MSG> Press <KPD_CALLBACK>-KEY:<MSG> Release

Patch: 16xx-IPT-H323-R1_359-020112

ftp://ftp.avaya.com/incoming/Up1cku9/AvayaT4APP/IPT/16xxPatchesAndSoftware/16xx-IPT-H323-R1_359-020112.zip

n/a

Patch Notes

The information in this section concerns the patch, if any, recommended in the Resolution above.

Security Notes

The information in this section concerns the security risk, if any, represented by the topic of this PSN.

For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional

Avaya Support Contact

Telephone

U.S. Remote Technical Services – Enterprise

800-242-2121

U.S. Remote Technical Services – Small Medium Enterprise

800-628-2888

U.S. Remote Technical Services – BusinessPartners for Enterprise Product

877-295-0099

BusinessPartners for Small Medium Product

Please contact your distributor.

Canada

800-387-4268

Caribbean and Latin America

786-331-0860

Europe, Middle East, and Africa

36-1238-8334

Asia Pacific

65-6872-8686

support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified.

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OR WARRANTIES THAT THE STEPS RECOMMENDED WILL ELIMINATE SECURITY OR VIRUS THREATS TO CUSTOMERS’

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