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Product Support Notice © 2013 Avaya Inc. All Rights Reserved.
PSN #
PSN003590u
Original publication date: 16-Mar-12. This is Issue #08, published date:
22-April-13.
Severity/risk level
High
Urgency
Immediately
Name of problem
Video Release Notes for Communication Manager: Release 6.2
Products affected
Avaya Aura® Communication Manager (CM): Release 6.2
Avaya Video Conferencing Solutions including:
Avaya A175 Desktop Video Device
Avaya Aura® Conferencing
Avaya 1000 Series Video Conferencing Systems
Avaya one-X® Communicator
Polycom® HDX, VSX Polycom® RMX Mulitpoint Control Units (MCU)
Problem description
Resolution
Vendor
Product
Required Version
Avaya
Communication Manager 6.2
Communication Manager 6.2 Service Pack #6 (20558)
Avaya Desktop Video Device (ADVD/A175)
ADVD R1.1.2 (1.1.2_020002)
Avaya 1000 Series Video Endpoints
4.8.3 (26)
Video Release Notes for Communication Manager: Release 6.2
Existing functionality of the Avaya Video Conferencing Solutions suite will be supported incrementally starting with CM 6.2 Service
Pack #0 (19593). The video functionality supported with each successive service pack is shown below:
The video functionality that is supported with Communication Manager 6.2 Service Pack #0 (19593) includes the following:
Avaya Desktop Video Device including Avaya Aura® Conferencing integration
Avaya 1000 Series Video Conferencing Systems
The additional video functionality that is supported with Communication Manager 6.2 Service Pack #1 (19721) includes the
following:
Avaya one-X Communicator (both H.323 and SIP)
H.323-connected Polycom HDX, RMX and CMA
The additional video functionality that is supported with Communication Manager 6.2 Service Pack #2 (19883) includes the
following:
Avaya Aura Conferencing 6.0
Polycom SIP (HDX, RMX)
The additional video functionality that is supported with Communication Manager 6.2 Service Pack #3 (20001) includes the
following:
Bugfixes for Video and CM (see Release Notes for Communication Manager 6.2 Service Pack 3)
Radvision Integration (see PSN 3716u : Avaya Aura® Core 6.2 & CM 5.2.1 (audio only) Compatibility with the Radvision
SCOPIA 7.7 Solution for details)
The additional video functionality that is supported with Communication Manager 6.2 Service Pack #4 (20199) includes the
following:
Bugfixes for Video and CM (see Release Notes for Communication Manager 6.2 Service Pack 4)
Interop with new RMX 7.7 version
The additional video functionality that is supported with Communication Manager 6.2 Service Pack #5 (20396) includes the
following:
Bugfixes for Video and CM (see Release Notes for Communication Manager 6.2 Service Pack 5)
The additional video functionality that is supported with Communication Manager 6.2 Service Pack #6 (20558) includes the
following:
Bugfixes for Video and CM (see Release Notes for Communication Manager 6.2 Service Pack 6)
All legacy functionality of the Avaya Video Conferencing Solutions suite is supported with the release of Communication
Manager 6.2 Service Pack #2 (19833) on 09-Jul-2012 and greater.
NOTE: updates to other video solution elements may be required for successful integration with CM 6.2. Please check the Avaya
Video Conferencing Solution 6.2 Compatibility Matrix below for required software and firmware versions.
Avaya Video Conferencing Solution 6.2 Compatibility Matrix
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Avaya one-X® Communicator (H.323 & SIP)
6.1 SP7 (6.1.7.04)
Avaya Aura Conferencing 6.0
Standard Edition Template 6.0.1.0.53 + Patch 6.0.1.7.1
Polycom
HDX
3.0.4-20259
RMX
7.7 CMA4000
6.0.0.ER33
Remarks
Problem
Keyword
Workaround
AVCM only allows for endpoint discovery up to a /24 subnet (254 endpoints
max or smaller subnet).
147
AVCM will not
discover the endpoints,
but instead manually
enter them.
When upgrading the 1000 Series Endpoints "Upgrade License expired(15)"
message may be displayed.
254
Ignore the message.
Licensing is not
required on the 1000
Series Endpoints.
Sequential blind transfer of 10x0 endpoints may drop video.
255
If video is required
after the transfers, drop
and make a direct call.
After a Session Manager outage, 1010/1020 may take up to 30 minutes to reregister. Incoming calls are blocked while unregistered, but outgoing calls are
accepted and immediately initiate registration.
260
When you see a red
"SIP" box in the bottom
right hand corner of the
1010/1020 screen, try
manually registering by
making an outgoing
call or by:
1) login to 1010/1020
as admin
2) select
"Communications"
3) select "SIP" and
enter
username/password etc.
if needed and enter IP
for SM you need to
register to.
4) click "Register"
1030/1040/1050 may transmit higher bandwidth than requested. In some
circumstances this can cause 5+ party conferences to fail on the 1050.
288
Administer 1040/1050
endpoints to send no more
than 2M video.
A video call answered from a bridged Flare endpoint may not get video.
122750
Backup before applying the patch
n/a
The following known issues apply to video functionality supported with CM 6.2 SP5 (20396)
Patch Notes
The information in this section concerns the patch, if any, recommended in the Resolution above.
© 2013 Avaya Inc. All Rights Reserved. Page 2
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Download
n/a
Patch install instructions
Service-interrupting?
n/a
No
Verification
n/a
Failure
n/a
Patch uninstall instructions
n/a
Security Notes
Security risks
n/a
Avaya Security Vulnerability Classification
Not Susceptible
Mitigation
n/a
Avaya Support Contact
Telephone
U.S. Remote Technical Services – Enterprise
800-242-2121
U.S. Remote Technical Services – Small Medium Enterprise
800-628-2888
U.S. Remote Technical Services – BusinessPartners for Enterprise Product
877-295-0099
BusinessPartners for Small Medium Product
Please contact your distributor.
Canada
800-387-4268
Caribbean and Latin America
786-331-0860
Europe, Middle East, and Africa
36-1238-8334
Asia Pacific
65-6872-8686
The information in this section concerns the security risk, if any, represented by the topic of this PSN.
For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional
support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified.
Disclaimer: ALL INFORMATION IS BELIEVED TO BE CORRECT AT THE TIME OF PUBLICATION AND IS PROVIDED “AS IS”.
AVAYA INC., ON BEHALF OF ITSELF AND ITS SUBSIDIARIES AND AFFILIATES (HEREINAFTER COLLECTIVELY REFERRED TO
AS “AVAYA”), DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND FURTHERMORE, AVAYA MAKES NO REPRESENTATIONS
OR WARRANTIES THAT THE STEPS RECOMMENDED WILL ELIMINATE SECURITY OR VIRUS THREATS TO CUSTOMERS’
SYSTEMS. IN NO EVENT SHALL AVAYA BE LIABLE FOR ANY DAMAGES WHATSOEVER ARISING OUT OF OR IN CONNECTION
WITH THE INFORMATION OR RECOMMENDED ACTIONS PROVIDED HEREIN, INCLUDING DIRECT, INDIRECT, CONSEQUENTIAL
DAMAGES, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF AVAYA HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES.
THE INFORMATION PROVIDED HERE DOES NOT AFFECT THE SUPPORT AGREEMENTS IN PLACE FOR AVAYA PRODUCTS.
SUPPORT FOR AVAYA PRODUCTS CONTINUES TO BE EXECUTED AS PER EXISTING AGREEMENTS WITH AVAYA.
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All other trademarks are the property of their respective owners.
TM
are registered trademarks or trademarks, respectively, of Avaya Inc.
© 2013 Avaya Inc. All Rights Reserved. Page 3
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