Avaya PSN003520u User Manual

PSN #

PSN003520u

Original publication date: 24-Nov-11. This is Issue #01, published date: 24-Nov-11.

Severity/risk level

Low

Urgency

High

Name of problem

Software upgrades/downgrades, settings file downloads and backup/restore of user configurations do not occur when IP Office or B5800 is used as the HTTP server.

Products affected

9600 Series (9620L/9620C/9630/9640/9640G/9650/9650C) IP Deskphones (running H.323 3.1 SP1 or SP2 or related patches): Release H.323 3.1.x.

Problem description

Resolution

Workaround or alternative remediation

Remarks

Backup before applying the patch

n/a

Download

H.323 3.1 SP3 can be downloaded from the Avaya support portal.

Patch install instructions

Service-interrupting?

Refer to the Administration Guide.

Verification

n/a

Failure

n/a

Patch uninstall instructions

n/a

Security risks

n/a

Avaya Security Vulnerability Classification

Not Susceptible

Mitigation

n/a

9620L/9620C/9630/9640/9640G/9650/9650C IP Deskphones running H.323 3.1 SP1 (3.101S), H.323 3.1 SP2 (3.102S) or related patches which are configured to use IP Office or B5800 as their http server are not be able to upgrade/downgrade to another version of software. They also are not able to download settings files or backup/restore user configurations from IP Office or B5800.

The fix for this issue is included in H.323 3.1 SP3 (3.103S) and the IP Deskphones running this software will operate as expected with IP Office or B5800. Since the problem affects the upgrade capability of the IP Deskphone, an IP Deskphone using the affected software will not be able to upgrade to this new software unless the workaround proposed below is used.

The workaround is to use an alternative HTTP server for software upgrades/downgrades, provisioning of settings files, and to backup/restore user configurations. If this alternative server is used to upgrade the IP Deskphones to H.323 3.1 SP3, then it must continue to be used as long as the Office / B5800 is configured to provide affected software (H.323 3.1 SP1, H.323 3.1 SP2, or related patches including 3.186a).

n/a

Patch Notes

The information in this section concerns the patch, if any, recommended in the Resolution above.

Security Notes

The information in this section concerns the security risk, if any, represented by the topic of this PSN.

For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional

Avaya Support Contact

Telephone

U.S. Remote Technical Services – Enterprise

800-242-2121

U.S. Remote Technical Services – Small Medium Enterprise

800-628-2888

U.S. Remote Technical Services – BusinessPartners for Enterprise Product

877-295-0099

BusinessPartners for Small Medium Product

Please contact your distributor.

Canada

800-387-4268

Caribbean and Latin America

786-331-0860

Europe, Middle East, and Africa

36-1238-8334

Asia Pacific

65-6872-8686

support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified.

Disclaimer: ALL INFORMATION IS BELIEVED TO BE CORRECT AT THE TIME OF PUBLICATION AND IS PROVIDED “AS IS”. AVAYA INC., ON BEHALF OF ITSELF AND ITS SUBSIDIARIES AND AFFILIATES (HEREINAFTER COLLECTIVELY REFERRED TO AS “AVAYA”), DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND FURTHERMORE, AVAYA MAKES NO REPRESENTATIONS

OR WARRANTIES THAT THE STEPS RECOMMENDED WILL ELIMINATE SECURITY OR VIRUS THREATS TO CUSTOMERS’

SYSTEMS. IN NO EVENT SHALL AVAYA BE LIABLE FOR ANY DAMAGES WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH THE INFORMATION OR RECOMMENDED ACTIONS PROVIDED HEREIN, INCLUDING DIRECT, INDIRECT, CONSEQUENTIAL DAMAGES, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF AVAYA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

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