Avaya PSN003322u User Manual

PSN #

PSN003322u

Original publication date: 23-May-11. This is Issue # 2, published date: 14-Jun-11.

Severity/risk level

Low

Urgency

Immediately

Name of problem

Business Communications Manager (BCM) – BCM50/450 Rls. 6.0 Smart Update-005 Removal

Products affected

Business Communications Manager 50 (BCM 50): Release 6.0 Business Communications Manager 450 (BCM 450): Release 6.0 Survivable Remote Gateway 50 (SRG 50): Release.6.0

Problem description

Resolution

Workaround or alternative remediation

Remarks

Update Reason: Avaya published SU#006 for BCM50 and BCM450 6.0 to resolve the issue described below with SU#005. Avaya had identified a quality issue with the following BCM Smart Updates and patches, which impacts the successful initialization

of older versions of 2050 v2 soft phone client and 2004 IP Deskphones Phase 1 sets.

BCM050.R600.SU.System-005 BCM450.R600.SU.System-005 BCM450.R600.UTPS-21 BCM050.R600.UTPS-21 BCM450.R600.UTPS-27 BCM050.R600.UTPS-27 BCM050.R600.SRG-29

As a result, these patches have been removed from all Avaya web sites. After installation of any of the aforementioned software updates on a BCM50/450 Rls. 6.0 or SRG50 Rls. 6.0 system, the following IP

Deskphones and versions of 2050 IP Softclient get stuck in an initialization loop and do not complete the boot up sequence

I2050 soft client version 2.00.0253 I2050 soft client version 2.00.0254 I2050 soft client version 2.01.0255 I2050 soft client version 2.01.0256 I2050 soft client version 2.01.0260 All I2004 IP Deskphones - Phase 1 sets

The issue can affect any BCM 6.0 product on the BCM50 or BCM450 platforms which has any of the above patches installed. All other BCM release, IP Deskphones and 2050 IP Softphone versions are not impacted and initialize successfully.

Avaya has identified the root cause for the problem and implemented a solution. New Smart Updates have been published by Avaya on ESPL for BCM50 and BCM450 Rls. 6.0.

BCM450.R600.SU.System-006 BCM050.R600.SU.System-006

The SU #006 supersede the defective SU #005 and will not cause the failures for the 2050 IP Softphone v2 and 2004 IP Deskphone Phase 1.

Customers observing the issue above should upgrade to the latest BCM 6.0 Smart Update (SU#006 or later) to resolve the issue.

n/a

Patch Notes

Backup before applying the patch

n/a

Download

n/a

Patch install instructions

Service-interrupting?

n/a

Verification

n/a

Failure

n/a

Patch uninstall instructions

n/a

Security risks

n/a

Avaya Security Vulnerability Classification

Not Susceptible

Mitigation

n/a

Avaya Support Contact

Telephone

U.S. Remote Technical Services – Enterprise

800-242-2121

U.S. Remote Technical Services – Small Medium Enterprise

800-628-2888

U.S. Remote Technical Services – BusinessPartners for Enterprise Product

877-295-0099

BusinessPartners for Small Medium Product

Please contact your distributor.

Canada

800-387-4268

Caribbean and Latin America

786-331-0860

Europe, Middle East, and Africa

36-1238-8334

Asia Pacific

65-6872-8686

The information in this section concerns the patch, if any, recommended in the Resolution above.

Security Notes

The information in this section concerns the security risk, if any, represented by the topic of this PSN.

For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional

support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified.

Disclaimer: ALL INFORMATION IS BELIEVED TO BE CORRECT AT THE TIME OF PUBLICATION AND IS PROVIDED “AS IS”. AVAYA INC., ON BEHALF OF ITSELF AND ITS SUBSIDIARIES AND AFFILIATES (HEREINAFTER COLLECTIVELY REFERRED TO

AS “AVAYA”), DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF

MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND FURTHERMORE, AVAYA MAKES NO REPRESENTATIONS OR WARRANTIES THAT THE STEPS RECOMMENDED WILL ELIMINATE SECURITY OR VIRUS THREATS TO CUSTOMERS’ SYSTEMS. IN NO EVENT SHALL AVAYA BE LIABLE FOR ANY DAMAGES WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH THE INFORMATION OR RECOMMENDED ACTIONS PROVIDED HEREIN, INCLUDING DIRECT, INDIRECT, CONSEQUENTIAL DAMAGES, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF AVAYA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE INFORMATION PROVIDED HERE DOES NOT AFFECT THE SUPPORT AGREEMENTS IN PLACE FOR AVAYA PRODUCTS. SUPPORT FOR AVAYA PRODUCTS CONTINUES TO BE EXECUTED AS PER EXISTING AGREEMENTS WITH AVAYA.

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