Avaya PSN003033u - 1400 IP Telephone User Manual

PSN #

Original publication date: 29-Sep-10. This is Issue # 2, published date: 8Dec-10.

Name of problem

Products affected

1408, 1416 : Release 4.0

Problem description

1) The 1408 and 1416 will experience clipped audio during an active call, when a second incoming call is alerting on th e second call appearance and when first call is active on speakerphone. This issue will occur when “Active Station Ringing” on the CM station form is set to “continuous”.

2) If the 14xx phone is on an active call using handset or headset, the alerting that occurs through the speakerphone when a Second call arrives may affect the audio of the active call (at handset or headset).

Resolution

.1) For heavy speakerphone users it is recommended that the “Active Station Ringin” on the CM station form is set to another setting other than “continuous”.

2) This issue is resolved in patch 1400R13 which can be accessed from the link below:

ftp://ftp.avaya.com/incoming/Up1cku9/AvayaT4APP/14xx_DCP/1400R13.zip

Workaround or alternative remediation n/a Remarks

n/a

PSN003033u

Severity/risk level

1400 IP Telephone: Audio is clipped on active call while a second incoming call is alerting on the second call appearance.

Medium

Urgency

When convenient

Patch Notes

The information in this section concerns the patch, if any, recommended in the Resolution above.

Backup before applying the patch

n/a

Download

n/a

Patch install instructions Service-interrupting?

n/a No

Verification

n/a

Failure

n/a

Patch uninstall instructions

n/a

Security Notes

The information in this section concerns the security risk, if any, represented by the topic of this PSN.

Security risks

n/a

Avaya Security Vulnerability Classification

Not Susceptible

Mitigation

n/a

For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional

support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified.

Avaya Support Contact Telephone

U.S. Remote Technical Services – Enterprise 800-242-2121

U.S. Remote Technical Services – Small Medium Enterprise 800-628-2888

U.S. Remote Technical Services – BusinessPartners for Enterprise Product 877-295-0099

BusinessPartners for Small Medium Product Please contact your distributor.

Canada 800-387-4268

Caribbean and Latin America 786-331-0860

Europe, Middle East, and Africa 36-1238-8334

Asia Pacific 65-6872-8686

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