Avaya PSN002247u User Manual

PSN #

Original publication date: 27-Jan-09. This is Issue #01, published date: 27-Jan-09.

Name of problem Products affected

4690

Problem description

When a statically addressed 4690 is rebooted, the VLAN ID that was programmed becomes cleared to zero after reboot.

Resolution

This has been resolved in a firmware patch, but requires a two step upgrade process. The links to both the firmwares are as follows:

ftp://ftp.avaya.com/incoming/Up1cku9/AvayaT4APP/IPT/4690PatchesAndSoftware/4690_020309.zip ftp://ftp.avaya.com/incoming/Up1cku9/AvayaT4APP/IPT/4690PatchesAndSoftware/4690_020400.zip

Workaround or alternative remediation

n/a

Remarks

n/a

PSN002247u

Severity/risk level

Statically addressed 4690 loses VLAN ID after rebooting.

Medium

Urgency

When convenient

Patch Notes

The information in this section concerns the patch, if any, recommended in the Resolution above.

Backup before applying the patch

n/a

Download

ftp://ftp.avaya.com/incoming/Up1cku9/AvayaT4APP/IPT/4690PatchesAndSoftware/4690_020309.zip ftp://ftp.avaya.com/incoming/Up1cku9/AvayaT4APP/IPT/4690PatchesAndSoftware/4690_020400.zip

Patch install instructions Service-interrupting?

4690 must upgrade to R2.3.9 first, before upgrading to R2.4.0. No

Verification

n/a

Failure

n/a

Patch uninstall instructions

n/a

Security Notes

The information in this section concerns the security risk, if any, represented by the topic of this PSN.

Security risks

n/a

Avaya Security Vulnerability Classification

Not Susceptible

Mitigation

n/a

For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional

support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified.

Avaya Support Contact Telephone

U.S. Remote Technical Services – Enterprise 800-242-2121

U.S. Remote Technical Services – Small Medium Enterprise 800-628-2888

U.S. Remote Technical Services – BusinessPartners for Enterprise Product 877-295-0099

BusinessPartners for Small Medium Product Please contact your distributor.

Canada 800-387-4268

Caribbean and Latin America 786-331-0860

Europe, Middle East, and Africa 36-1238-8334

Asia Pacific 65-6872-8686

Disclaimer: ALL INFORMATION IS BELIEVED TO BE CORRECT AT THE TIME OF PUBLICATION AND IS PROVIDED “AS IS”. AVAYA INC., ON BEHALF OF ITSELF AND ITS SUBSIDIARIES AND AFFILIATES (HEREINAFTER COLLECTIVELY REFERRED TO AS “AVAYA”), DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND FURTHERMORE, AVAYA MAKES NO REPRESENTATIONS OR WARRANTIES THAT THE STEPS RECOMMENDED WILL ELIMINATE SECURITY OR VIRUS THREATS TO CUSTOMERS’ SYSTEMS. IN NO EVENT SHALL AVAYA BE LIABLE FOR ANY DAMAGES WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH THE INFORMATION OR RECOMMENDED ACTIONS PROVIDED HEREIN, INCLUDING DIRECT, INDIRECT, CONSEQUENTIAL DAMAGES, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF AVAYA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE INFORMATION PROVIDED HERE DOES NOT AFFECT THE SUPPORT AGREEMENTS IN PLACE FOR AVAYA PRODUCTS. SUPPORT FOR AVAYA PRODUCTS CONTINUES TO BE EXECUTED AS PER EXISTING AGREEMENTS WITH AVAYA.

All trademarks identified by ® or

All other trademarks are the property of their respective owners.

are registered trademarks or trademarks, respectively, of Avaya Inc.