Avaya PSN002182u User Manual

PSN #

Original publication date: 8-Dec-08. This is Issue #1, published date: 8Dec-08.

Name of problem Products affected

1616 and 1608 IP telephones.

Problem description

Randomly and intermittently, 1616 and 1608 IP phones will lock up, where the keypad becomes unresponsive. The issue has been found to occur in call center environments, where the only way to bring the phone back into service is to perform a reboot by unplugging and plugging back CAT 5 cable.

Resolution

This issue has been resolved with a firmware patch available from the link below.

ftp://ftp.avaya.com/incoming/Up1cku9/AvayaT4APP/IPT/16xxPatchesAndSoftware/IPT16_R1.0.29. vts.zip

Workaround or alternative remediation

n/a

Remarks

n/a

PSN002182u

Severity/risk level

Keypad becomes unresponsive on 1616 and 1608 IP Telephones.

Medium

Urgency

When convenient

Patch Notes

The information in this section concerns the patch, if any, recommended in the Resolution above.

Backup before applying the patch

n/a

Download

ftp://ftp.avaya.com/incoming/Up1cku9/AvayaT4APP/IPT/16xxPatchesAndSoftware/IPT16_R1.0.29 .vts.zip

Patch install instructions Service-interrupting?

n/a No

Verification

n/a

Failure

n/a

Patch uninstall instructions

n/a

Security Notes

The information in this section concerns the security risk, if any, represented by the topic of this PSN.

Security risks

n/a

Avaya Security Vulnerability Classification

Not Susceptible

Mitigation

n/a

For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional

support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified.

Avaya Support Contact Telephone

U.S. Remote Technical Services – Enterprise 800-242-2121

U.S. Remote Technical Services – Small Medium Enterprise 800-628-2888

U.S. Remote Technical Services – BusinessPartners for Enterprise Product 877-295-0099

BusinessPartners for Small Medium Product Please contact your distributor.

Canada 800-387-4268

Caribbean and Latin America 786-331-0860

Europe, Middle East, and Africa 36-1238-8334

Asia Pacific 65-6872-8686

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