Avaya PSN002166u User Manual

PSN#

Original publication date: 10-Nov-0 8. Thi s is Iss ue # 01, pu bl i shed 10-Nov-

08.

Name of problem Products affected

4610SW, 4620SW, 4621SW, and 4625SW

Problem description

There have been several issues found with R2.8 Service Pack (SP) 1 and SP2 firmware releases with how the phone has been displaying name and numbers in missed or outgoing Call Log under certain call scenarios. Problems are as stated below:

PSN002166u

Severity/risk level

Call Log issues with 46XX IP Telephones.

• Phone numbers or partial phone numbers appearing in the name field.

• A name having alphanumeric characters, being split up, by displaying the alpha characters from the name into the name field

and the numeric characters from the name into the number field.

• A name having alphanumeric characters is being displayed as Unavailable in the name field.

• A 10 digit phone number is being displayed with 9 digits, where the first digit of the area code is missing.

• Garbled number appearing in name and number field on a bridged extension administered on EU 24.

Medium

Urgency

When convenient

Resolution

Call Log issues have been resolved with a new Call Log solution implemented on IPT firmware. The fix is available on a R2.9 based patch from the following link:

ftp://ftp.avaya.com/incoming/Up1cku9/AvayaT4APP/IPT/46xxPatchesAndSoftware/R2.9xx/IPT_R9.012.zip

Workaround or alternative remediation

n/a

Remarks

n/a

Patch Notes

The information in this section concerns the patch, if any, recommended in the Resolution above.

Backup before applying the patch

n/a

Download

n/a

Patch install instructions Service-interrupting?

n/a

Verification

n/a

Failure

n/a

Patch uninstall instructions

n/a

Security Notes

The information in this section concerns the security risk, if any, represented by the topic of this PSN.

Security risks

n/a

Avaya Security Vulnerability Classification

Not Susceptible

Mitigation

n/a

For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional

support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified.

Avaya Support Contact Telephone

U.S. Remote Technical Services – Enterprise 800-242-2121

U.S. Remote Technical Services – Small Medium Enterprise 800-628-2888

U.S. Remote Technical Services – BusinessPartners for Enterprise Product 877-295-0099

BusinessPartners for Small Medium Product Please contact your distributor.

Canada 800-387-4268

Caribbean and Latin America 786-331-0860

Europe, Middle East, and Africa 36-1238-8334

Asia Pacific 65-6872-8686

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