Avaya PSN 2029U, PSN002029u User Manual

PSN#

Original publication date: 18-Jul-08. This is Issu e #01, published 18-Jul-

08.

Name of problem Products affected

R1.0.2 16xx

Problem description

When a 16xx IP Telephone boots, it receives an IP address on the Data VLAN (non-tagged frames) by DHCP. The presence of the L2QVLAN parameter in DHCP option 242, the phone releases the data VLAN IP address, boots again and uses tagging to reach the voice VLAN. However, if the phone fails to get an IP address on the Voice VLAN after 60 seconds it boots back onto the data VLAN and gets stuck on it.

PSN002029u

Severity/risk level

R1.0.2 16XX phones mark voice VLAN as bad if phone cannot reach it.

Medium

Urgency

When convenient

Resolution

This has been resolved in IPT patch R1.024 available from the link below.

Workaround or alternative remediation

n/a

Remarks

n/a

Patch Notes

The information in this section concerns the patch, if any, recommended in the Resolution above.

Backup before applying the patch

n/a

Download

ftp://ftp.avaya.com/incoming/Up1cku9/AvayaT4APP/IPT/16xx/IPT_16xx_R1.024.zip

Patch install instructions Service-interrupting?

n/a No

Verification

n/a

Failure

n/a

Patch uninstall instructions

n/a

Security Notes

The information in this section concerns the security risk, if any, represented by the topic of this PSN.

Security risks

n/a

Avaya Security Vulnerability Classification

Not Susceptible

Mitigation

n/a

For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional

support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified.

Avaya Support Contact Telephone

U.S. Remote Technical Services – Enterprise 800-242-2121

U.S. Remote Technical Services – Small Medium Enterprise 800-628-2888

U.S. Remote Technical Services – BusinessPartners for Enterprise Product 877-295-0099

BusinessPartners for Small Medium Product Please contact your distributor.

Canada 800-387-4268

Caribbean and Latin America 786-331-0860

Europe, Middle East, and Africa 36-1238-8334

Asia Pacific 65-6872-8686

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