Avaya PSN001706u User Manual

PSN#

Original publication date: 13-Dec-2007. This is Issue #1, published 13Dec-2007.

Name of problem Products affected

46XX phones

Problem description

The backup file of IP Telephones 4620sw and 4621sw with EU24BL expansion module with HTTP tool MV IPTEL (v2.0.2) fails. The first 5 buttons of the expansion module do not get saved to the backup file.

This problem happens with 4620SW and 4621SW IP Telephones running R2.8 with Expansion Module (EU24).

Resolution

PSN001706u

Severity/risk level

First 5 buttons of EU24 are missing from backup file via MV_IPtel.

Medium

Urgency

When convenient

Issue is resolved with IPT patch R2.833.

Workaround or alternative remediation

n/a

Remarks

n/a

Patch Notes

The information in this section concerns the patch, if any, recommended in the Resolution above.

Backup before applying the patch

n/a

Download

Patch install instructions Service-interrupting?

n/a No

Verification

n/a

Failure

n/a

Patch uninstall instructions

n/a

Security Notes

The information in this section concerns the security risk, if any, represented by the topic of this PSN.

Security risks

n/a

Avaya Security Vulnerability Classification

Not Susceptible

Mitigation

n/a

For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional

support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified.

Avaya Support Contact Telephone

U.S. Remote Technical Services – Enterprise 800-242-2121

U.S. Remote Technical Services – Small Medium Enterprise 800-628-2888

U.S. Remote Technical Services – BusinessPartners for Enterprise Product 877-295-0099

BusinessPartners for Small Medium Product Please contact your distributor.

Canada 800-387-4268

Caribbean and Latin America 786-331-0860

Europe, Middle East, and Africa 36-1238-8334

Asia Pacific 65-6872-8686

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