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Product Support Notice © 2007 Avaya Inc. All Rights Reserved.
PSN#
Original publication date: 14-Sep-2007. This is Issue #1, published 14-Sep-
2007.
Name of problem
Products affected
4622SW R2.4
Problem description
Receive volume spikes up on headsets used with 4622SW sets on R2.4 when an outside call is transferred to another in-house
4622SW set (that is, agent to agent)
Resolution
Resolve with IPT patch R2.605
Workaround or alternative remediation
n/a
Remarks
n/a
PSN001567u
Volume spikes up on transfer involving headsets used with 4622SW
Severity/risk level
Medium
Urgency
When convenient
Patch Notes
The information in this section concerns the patch, if any, recommended in the Resolution above.
Backup before applying the patch
n/a
Download
n/a
Patch install instructions Service-interrupting?
n/a No
Verification
n/a
Failure
n/a
Patch uninstall instructions
n/a
Security Notes
The information in this section concerns the security risk, if any, represented by the topic of this PSN.
Security risks
n/a
Avaya Security Vulnerability Classification
Not Susceptible
Mitigation
n/a
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For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional
support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified.
Avaya Support Contact Telephone
U.S. Remote Technical Services – Enterprise 800-242-2121
U.S. Remote Technical Services – Small Medium Enterprise 800-628-2888
U.S. Remote Technical Services – BusinessPartners for Enterprise Product 877-295-0099
BusinessPartners for Small Medium Product Please contact your distributor.
Canada 800-387-4268
Caribbean and Latin America 786-331-0860
Europe, Middle East, and Africa 36-1238-8334
Asia Pacific 65-6872-8686
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© 2007 Avaya Inc. All Rights Reserved. Page 2