Avaya PSN001169u User Manual

PSN#

Original publication date: 6-Feb-2007. This is Issue #1, published 6-Feb-

2007.

Name of problem Products affected

4600 IP Phones - 4610SW, 4620SW, 4621SW , 4622SW, 4625SW - Release 2.7

Problem description

1) There is a known issue with R2.7 on 4610SW, 4620SW, 4621SW, 4622SW and 4625SW speakerphones. The level o f the transmitted voice, or near end user speaking into these IP telephones, will fluctuate. The volume of the speaker’s voice will fluctuate up and down, which may be perceived as the voice cutting in and out.

2) Latency in the start of the audio path, under certain configurations. In a call center environment the issue will be noticed when the zip tone after the VOA will be missing.

3) Topline will flash or flutter, under certain call scenarios and will stabilize thereafter. The incoming Caller ID information may appear to flutter on the 4610’s or 4621’s topline display during an incoming call.

4) 4610SW will send a zero (00:00:00:00:00) as its client MAC address during a DHCP discovery message, if the DHCP server is on another subnet other than the one the phones are located in.

Resolution

R2.7.0.4 can be accessed via Avaya’s Support Website using the following link: http://support.avaya.com/patch/R2_704.zip

Workaround or alternative remediation

PSN001169u

Known issues in R2.7 are resolved in R2.7.0.4

Severity/risk level

Medium

Urgency

Immediately

Remarks

Patch Notes

The information in this section concerns the patch, if any, recommended in the Resolution above.

Backup before applying the patch

n/a

Download

n/a

Patch install instructions Service-interrupting?

n/a No

Verification

n/a

Failure

n/a

Patch uninstall instructions

n/a

Security Notes

The information in this section concerns the security risk, if any, represented by the topic of this PSN.

Security risks

n/a

Avaya Security Vulnerability Classification

Not Susceptible

Mitigation

n/a

For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional

support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified.

Avaya Support Contact Telephone

U.S. Remote Technical Services – Enterprise 800-242-2121

U.S. Remote Technical Services – Small Medium Enterprise 800-628-2888

U.S. Remote Technical Services – BusinessPartners for Enterprise Product 877-295-0099

BusinessPartners for Small Medium Product Please contact your distributor.

Canada 800-387-4268

Caribbean and Latin America 786-331-0860

Europe, Middle East, and Africa 36-1238-8334

Asia Pacific 65-6872-8686

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