Avaya PSN001122u User Manual

PSN#

Original publication date: 5-Jan-2 007. This is Issue #1, published 5-Jan-

2007.

Name of problem Products affected

4600 IP Telepehones - All SIP telephones

Problem description

All outbound calls from a particular SIP endpoint fail even though all admin has been verified and looks OK.

Resolution

If a particular endpoint or group of endpoints is unable to place an outbound call, and all other admin appears to be properly done, verify the ip address of that endpoint is NOT in the ip-network-map table on CM. If it is in this table, verify which Network Region it is being directed to. If configuration allows either change the network-map to not include this address or add the appropriate SIP Domain to the Authoritative Domain field on that Network region form. The 3rd alternative is to reassign an ip address to the endpoint which is not affected by the network-map table.

Workaround or alternative remediation

Remarks

PSN001122u

All outbound calls from a particular SIP endpoint fail

Severity/risk level

Medium

Urgency

When convenient

Patch Notes

The information in this section concerns the patch, if any, recommended in the Resolution above.

Backup before applying the patch

n/a

Download

n/a

Patch install instructions Service-interrupting?

n/a No

Verification

n/a

Failure

n/a

Patch uninstall instructions

n/a

Security Notes

The information in this section concerns the security risk, if any, represented by the topic of this PSN.

Security risks

n/a

Avaya Security Vulnerability Classification

Not Susceptible

Mitigation

n/a

For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional

support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified.

Avaya Support Contact Telephone

U.S. Remote Technical Services – Enterprise 800-242-2121

U.S. Remote Technical Services – Small Medium Enterprise 800-628-2888

U.S. Remote Technical Services – BusinessPartners for Enterprise Product 877-295-0099

BusinessPartners for Small Medium Product Please contact your distributor.

Canada 800-387-4268

Caribbean and Latin America 786-331-0860

Europe, Middle East, and Africa 36-1238-8334

Asia Pacific 65-6872-8686

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