Avaya PSN001082u User Manual

PSN#

Original publication date: 22-Dec-2006. This is Issue #1, published 22Dec-2006.

Name of problem Products affected

4600 IP Telephones - 4602SW Firmware R2.3 and earlier

Problem description

A 4602SW will lock up after it is moved between two locations on the LAN that have different tagging. When locked up, the phone will only display the extension number. There will be no time/date on the display, and the phone will not have dial tone when lifting the handset from the cradle. A status station from Communication Manager will show that the phone is not registered.

Resolution

This has been resolved with IPT patch R2.3.1.1. Please escalate a case to T4 to obtain this patch.

Workaround or alternative remediation

Remarks

PSN001082u

4602SW locks up after moving phone.

Severity/risk level

Medium

Urgency

When convenient

Patch Notes

The information in this section concerns the patch, if any, recommended in the Resolution above.

Backup before applying the patch

n/a

Download

n/a

Patch install instructions Service-interrupting?

n/a No

Verification

n/a

Failure

n/a

Patch uninstall instructions

n/a

Security Notes

The information in this section concerns the security risk, if any, represented by the topic of this PSN.

Security risks

n/a

Avaya Security Vulnerability Classification

Not Susceptible

Mitigation

n/a

For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional

support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified.

Avaya Support Contact Telephone

U.S. Remote Technical Services – Enterprise 800-242-2121

U.S. Remote Technical Services – Small Medium Enterprise 800-628-2888

U.S. Remote Technical Services – BusinessPartners for Enterprise Product 877-295-0099

BusinessPartners for Small Medium Product Please contact your distributor.

Canada 800-387-4268

Caribbean and Latin America 786-331-0860

Europe, Middle East, and Africa 36-1238-8334

Asia Pacific 65-6872-8686

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